Reviewer Photos & Videos
Trendy, affordable glasses that are great quality!
First time using Zenni, and I am seriously impressed! I was actually deterred from buying from Zenni as it wasn't based in Australia and from seeing a lot of bad reviews here, but in the end I jumped the gun because the glasses designs were one-of-a-kind.
- Shipping times weren't bad at all considering they were from the US and the COVID situation - took less than a month to arrive to rural Victoria!
- The glasses themselves are very high quality and look even better than the pictures
- My script is very accurate (I have moderate cyl and can usually tell when the optical centre is a little off or if the cyl axis isn't accurate)
I am SUPER happy with my purchase! Zenni customer service was also great
great glasses, great service ....would buy again at any time
i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??
I love Zenni, I’d be lost without them as I lose so many glasses
I order progressive glasses from Zenni; over the past six months I’ve lost five pairs!! Every pair that I have purchased online, with the exception of one, has been perfect. Very good fit, and exceptionally clear in focus. Only one pair was a bit wonky, but that was my fault because I got my dual PD mixed up. My only caution would be to make sure you measure the width of your face, I did get one pair and they were a bit too wide.
The glasses are excellent and the shipment out of Hong Kong was very quick given that there has been long delays in getting any parcels out of China. I would recommend Zenni to my friends.
Happy, would recommend, with some reservations (edited - issues resolved)
+ Wide variety of frames
+ Excellent price for high index prescriptions
+ Extended customization
- Lenses arrived with minor scratches, issue resolved promptly and new order fast-tracked - excellent customer service in resolving issues.
The latest pair I bought about two months ago are the eighth pair I have purchased from Zenni and have been happy with all of them. I have looked at other online sites but none seemed to have the range of frames and lenses which Zenni sell. Also Zenni’s prices seem to be much more reasonable. Being able to afford to update my glasses every time my eyes deteriorate has been wonderful. And I really appreciate the little tool kit and spare things that come with the glasses.
a good outcome
very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni
Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .
The best place to purchase glasses
It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.
Photochromic lens is misrepresented
Store was easy to navigate. Easy to enter prescription and you can save it easily for next time. Frames seem to be well described. However, I was burnt on the photochromic lenses. They advertise that it goes from clear to dark grey like sunglasses. Instead it goes from a constant yellow tint (something to do with the Blockz lens) to a grey shade that is possibly 5% darker. There is no way that this is anywhere near sunglass levels of tint.
Postage tracking wasn't great but acceptable given price, but the misrepresentation of the lens has...ruined the experience. I was offered a "one-time only" store credit OR 50% refund. They said that a 100% refund is not an option which leaves a sour taste when they now misrepresent our rights as Australian consumers. To be honest, I would attempt to buy basic single vision lenses again but wouldn't trust darkness of sunglasses so they'd be only those without tint. It's unfortunate that they don't show real pictures of their lenses and represent shades accurately. I'm sure they could do better than my example attached.
Great, the only place I'll get my glasses from
Locally (NZ), glasses are really expensive. You can get frames relatively inexpensively, but the lenses themselves often set you back a lot of money - especially if you want things like blue light filters, scratch/oil/water-resistant coatings, etc.
Zenni offers lenses at really good prices - including the "bells & whistles" stuff - and an incredibly wide range of frames from cheap to expensive. Instead of laying out a few hundred dollars for a single pair of simple glasses from my local optometrist, I'm able to buy 3-4 pairs of glasses for t...he same cost with far better lenses in each frame. I investigated other online glasses providers, but no other provider (that shipped worldwide) provided the same range for similar prices. Their website is simple and intuitive to use, from virtually "trying on" the frames, to entering your prescription, and selecting the type of lens that you're after. Because I can buy a few different pairs, I find it easier to be more adventurous with the frames I choose and can swap the pair of glasses I'm wearing in and out depending on the day, and not just get by on the single pair as I used to do. The shipping is fantastic as well - my glasses order was put together in 3 days, then shipped and in my hand 10 days later (13 days after I had placed my order). This is a similar wait to what I've experienced when ordering glasses locally. One other tip, is that I'd get someone else to measure your pupillary distance for you if you don't already have it, as I was off a little bit from what my wife measured - and she turned out to be correct (as she often is). I've recently made my second order for a few more pairs of glasses from them, and highly, highly recommend their service to anyone searching.
love my new glasses
As an 'older' lady I found the site very easy to use. love my new glasses
I now have 5 pairs of glasses for less than one pair would have cost me in NZ
I certainly will use this site again.
Very high quality of service and products
All the information needed to order what you want is right on the site. It can be followed through step by step to check that you're ordering exactly what you want. If you have more questions there's a chat feature. I love my new glasses! They fit well, are a comfortable weight, and provide a great view both for driving and to wear as distance glasses generally. I may even take to wearing them fulltime (except at the computer/reading - I have my last order from Zenni to do that with!). I have never had a bad set of glasses from Zenni.
The ordering and shipping process was reasonably straight forward. The glasses themselves are perfect for what I'm after for my son and the price is excellent. I highly recommend these glasses.
I have always loved how easy it is to get what you want from Zenni online. I have ordered now at least five times and never had any issues, I love the huge range of styles available to suit everyone along with the huge choice of lenses and tints. I love the transparency of cost where as going into a retail store you are under the impression youre buying something for say $199 but then by the time you add on all the extras they tell you you need to up to doubling that! Affordable glasses that look and feel great.
Very affordable, great service!
Ordering the glasses was very easy, and fun! Great choice of frames, lenses, tints and extras. The question I had using Live Chat was answered quickly and easily. I got two pairs of glasses for a quarter of the price I could get in New Zealand. Well done Zenni for making glasses affordable.
Glasses are great and service is excellent
As always glasses as great and excellent quality. Zenni service is amazing and I always recommend them to all my friends.
I find that Zenni offers more styles then my local shops.
Fast delivery & Excellent Choice of Eyewear
Website is very easy to use and you can download a photo and "try on" the glasses to get an idea of what they look like on. There are many styles to choose from. You just upload your prescription, choose your glasses and pay. I have made a number of purchases now (multi focal) and have been extremely satisfied with every pair of glasses.
I've made 7 purchases from Zenni in total. Each time has been fast and simple. The hardest part is deciding which one of the awesome frames to get. And every order has been perfect, the prescription has been exact and the product exactly what I wanted. My latest - a pair of prescription shades, are just amazing. The clarity is excellent, even driving directly into the sun. So I am incredibly impressed with these.
Customer service is also excellent. I had to contact customer service because I no longer had access to the email used to set up my ...account, wasn't an issue, they had me connected back up in no time. And recently, I lost some clip-on shades so I contacted customer service ... and now I have a couple of pairs of those on their way. So I highly recommend Zenni and their service to everyone.
I have specific requirements for my frames (small nose bridge), then I know exact shape and size of lens will suit me. I found that easy to find at Zenni as all measurements provided - particularly in the search menu.
Second purchase from Zenni and I am thrilled. I am from New Zealand and you just cannot buy frames like this at the price Zenni offers. The expense of new glasses is horrible here.
I know exactly what I want. I was wearing glasses at 3years old and I am now 62 Surgery laser or otherwise not an option so I make them a fashion accessory. If people give a bad review I would be sure they don't read or understand the specifications
I totally support Zenni
Very satisfied with shopping at Zenni. The store had an excellent range to choose from. The delivery came within stated time and the quality was great. Thanks Zenni once again!
Completely essential for our family.
Love the store. It has a great range on glasses that suit our family. And with prices a quarter of what is available in New Zealand an great option for our active child who had lost or damage 8 pair in the last year.
I have bought 3 pairs of glasses from Zenni and the process has been so quick and easy. They're so affordable, and whenever I have questions, the online team are happy to help. They've also made changes to my order when needed (very soon after order, though).
I am also from Australia, and receive the glasses within 3 weeks.
The only thing I was not a fan of was their blue light filtering - it is just a yellowish tint that almost makes everything darker, but this is my first experience with blue light filtering so maybe this is just how it works!
I have recommended them to friends and they have been happy. Will absolutely order again.
I tell everyone about Zenni, it’s simple and I have used them for years now. I would recommend Zenni every time. I end up putting all the extra coatings on and it still is very affordable.
The best company to order glasses from ever!
My daughter originally suggested Zenni when they lived on the Navy base in Japan. Her optometrist actually mentioned them as an option. I have ordered several pair of glasses since and have been happy with each order. I have been able to wear them all right out of the box. They are MUCH more affordable especially when wearing progressive lenses. I mention them to friends all the time!
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