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Zenni Optical

Zenni Optical (page 2 of 4)

4.2 from 112 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (50)
  • Return Claim MadeYes (3) · No (52)
  • Customer Service
    4.9 (45)
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Reviewer Photos & Videos

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Caroline
CarolineHighton
  • 3 reviews

Trendy, affordable glasses that are great quality!

published

First time using Zenni, and I am seriously impressed! I was actually deterred from buying from Zenni as it wasn't based in Australia and from seeing a lot of bad reviews here, but in the end I jumped the gun because the glasses designs were one-of-a-kind.
- Shipping times weren't bad at all considering they were from the US and the COVID situation - took less than a month to arrive to rural Victoria!
- The glasses themselves are very high quality and look even better than the pictures
- My script is very accurate (I have moderate cyl and can usually tell when the optical centre is a little off or if the cyl axis isn't accurate)
I am SUPER happy with my purchase! Zenni customer service was also great

Product Quality
5/5
Customer Service
5/5

great glasses, great service ....would buy again at any time

published

i am very satisfied with my 2 pair of glasses, also grateful for your service to change them
without hesitance..despite me making an error in ordering. great company. why more words??

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Happy Andrea
Happy AndreaFar North Queensland, QLD

I love Zenni, I’d be lost without them as I lose so many glasses

published

I order progressive glasses from Zenni; over the past six months I’ve lost five pairs!! Every pair that I have purchased online, with the exception of one, has been perfect. Very good fit, and exceptionally clear in focus. Only one pair was a bit wonky, but that was my fault because I got my dual PD mixed up. My only caution would be to make sure you measure the width of your face, I did get one pair and they were a bit too wide.

Product Quality
5/5
Customer Service
5/5
Ross McDonald
Ross McDonald
  • 2 reviews

Great product

published

The glasses are excellent and the shipment out of Hong Kong was very quick given that there has been long delays in getting any parcels out of China. I would recommend Zenni to my friends.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
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ElFarol
ElFarolMelbourne

Happy, would recommend, with some reservations (edited - issues resolved)

published

+ Wide variety of frames
+ Excellent price for high index prescriptions
+ Extended customization
- Lenses arrived with minor scratches, issue resolved promptly and new order fast-tracked - excellent customer service in resolving issues.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Kelly
KellyPomona
  • 4 reviews
  • 2 likes

Very Happy

published

The latest pair I bought about two months ago are the eighth pair I have purchased from Zenni and have been happy with all of them. I have looked at other online sites but none seemed to have the range of frames and lenses which Zenni sell. Also Zenni’s prices seem to be much more reasonable. Being able to afford to update my glasses every time my eyes deteriorate has been wonderful. And I really appreciate the little tool kit and spare things that come with the glasses.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni Optical
robbo
robboFar North Queensland, QLD

a good outcome

published

very pleased with zenni they fixed my problem,with ordering and supplied my new glasses the way i wanted them , very comfortable to wear and the coating works well thank you zenni

Incentivised Review No
Return Claim MadeYes
Store Locationzenni usa
Zenni Optical
Jeff H.Zenni Optical

You’re welcome! And thank you for trying our glasses. We are thrilled to learn that you are happy with them and with the service you received. It is a privilege to serve your eyeglasses needs. We hope you will continue to choose Zenni in the future.

  • Verified

Great glasses

published

Light weight and comfortable with great style. Very easy process and navigation to get these glasses. Ive never had a problem on this site over the last 6 years except one prescription that didnt work . But this was sorted very quickly and without drama .

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
ColinT
ColinTHunter Region, NSW
  • 3 reviews
  • 1 like

The best place to purchase glasses

published

It was easy to organise an order for my reading glasses. The cost was much less that I can purchase in Australia...I can purchase a number of reading glasses for less that purchasing one pair here in Australia. It means I can have a pair kept in the car, one in the workshop and others as required carry with me. I am never without my glasses...a great solution for me. Highly recommended.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
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  • Verified

Great, the only place I'll get my glasses from

published
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Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical

love my new glasses

published

As an 'older' lady I found the site very easy to use. love my new glasses
I now have 5 pairs of glasses for less than one pair would have cost me in NZ
I certainly will use this site again.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical

Very high quality of service and products

published

All the information needed to order what you want is right on the site. It can be followed through step by step to check that you're ordering exactly what you want. If you have more questions there's a chat feature. I love my new glasses! They fit well, are a comfortable weight, and provide a great view both for driving and to wear as distance glasses generally. I may even take to wearing them fulltime (except at the computer/reading - I have my last order from Zenni to do that with!). I have never had a bad set of glasses from Zenni.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
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Sarah
Sarah
  • 3 reviews

Great product

published

The ordering and shipping process was reasonably straight forward. The glasses themselves are perfect for what I'm after for my son and the price is excellent. I highly recommend these glasses.

Incentivised Review No
Return Claim MadeNo
Store Locationonline
Zenni Optical
Jeff H.Zenni Optical

Affordable Eyeware!

published

I have always loved how easy it is to get what you want from Zenni online. I have ordered now at least five times and never had any issues, I love the huge range of styles available to suit everyone along with the huge choice of lenses and tints. I love the transparency of cost where as going into a retail store you are under the impression youre buying something for say $199 but then by the time you add on all the extras they tell you you need to up to doubling that! Affordable glasses that look and feel great.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Zenni Optical
Jeff H.Zenni Optical

Very affordable, great service!

published

Ordering the glasses was very easy, and fun! Great choice of frames, lenses, tints and extras. The question I had using Live Chat was answered quickly and easily. I got two pairs of glasses for a quarter of the price I could get in New Zealand. Well done Zenni for making glasses affordable.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical

Glasses are great and service is excellent

published

As always glasses as great and excellent quality. Zenni service is amazing and I always recommend them to all my friends.
I find that Zenni offers more styles then my local shops.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
Chook
ChookBrisbane, Queensland
  • 4 reviews
  • 2 likes

Fast delivery & Excellent Choice of Eyewear

published

Website is very easy to use and you can download a photo and "try on" the glasses to get an idea of what they look like on. There are many styles to choose from. You just upload your prescription, choose your glasses and pay. I have made a number of purchases now (multi focal) and have been extremely satisfied with every pair of glasses.

Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical
K Warren
K WarrenSydney, NSW
  • Verified

Just awesome

published
Product Quality
5/5
Customer Service
5/5
Zenni Optical
Jeff H.Zenni Optical

Excellent

published

I have specific requirements for my frames (small nose bridge), then I know exact shape and size of lens will suit me. I found that easy to find at Zenni as all measurements provided - particularly in the search menu.

Second purchase from Zenni and I am thrilled. I am from New Zealand and you just cannot buy frames like this at the price Zenni offers. The expense of new glasses is horrible here.

I know exactly what I want. I was wearing glasses at 3years old and I am now 62 Surgery laser or otherwise not an option so I make them a fashion accessory. If people give a bad review I would be sure they don't read or understand the specifications

I totally support Zenni

Incentivised Review No
Return Claim MadeNo
Heather
HeatherGippsland, VIC
  • Verified

Great eyewear

published

Very satisfied with shopping at Zenni. The store had an excellent range to choose from. The delivery came within stated time and the quality was great. Thanks Zenni once again!

Product Quality
4/5
Customer Service
4/5

Completely essential for our family.

published

Love the store. It has a great range on glasses that suit our family. And with prices a quarter of what is available in New Zealand an great option for our active child who had lost or damage 8 pair in the last year.

Incentivised Review No
Return Claim MadeNo
  • Verified

Love Zenni!

published

I have bought 3 pairs of glasses from Zenni and the process has been so quick and easy. They're so affordable, and whenever I have questions, the online team are happy to help. They've also made changes to my order when needed (very soon after order, though).
I am also from Australia, and receive the glasses within 3 weeks.
The only thing I was not a fan of was their blue light filtering - it is just a yellowish tint that almost makes everything darker, but this is my first experience with blue light filtering so maybe this is just how it works!
I have recommended them to friends and they have been happy. Will absolutely order again.

Product Quality
4/5
Customer Service
5/5
  • Verified

Love Zenni

published

I tell everyone about Zenni, it’s simple and I have used them for years now. I would recommend Zenni every time. I end up putting all the extra coatings on and it still is very affordable.

Product Quality
5/5
Incentivised Review No
  • Verified

The best company to order glasses from ever!

published

My daughter originally suggested Zenni when they lived on the Navy base in Japan. Her optometrist actually mentioned them as an option. I have ordered several pair of glasses since and have been happy with each order. I have been able to wear them all right out of the box. They are MUCH more affordable especially when wearing progressive lenses. I mention them to friends all the time!

Product Quality
5/5
Customer Service
5/5
  • Verified

Fabulous & affordable

published

I’ve been a Zenni customer for at least 10+ years. I ordered the first time by luck finding them on the internet looking for affordable glasses. I was so impressed that my whole family uses Zenni now. Personally I’ve bought 6 pairs of glasses and never disappointed. I’ve even recommended to many friends who are also very satisfied customers.
Awesome quality & affordable, which is so nice to find these days.

Product Quality
5/5
Customer Service
5/5
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