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Zense
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I love all of these so much
I have always used essential oils for my everyday health, wellbeing and even cleaning...so when I saw these I thought ok let's give it a go...and they are absolutely amazing!!! Mellow is my fave by far, after a long day, with work and raising two teenage girls on my own its the perfect blend to just switch off and relax with..I usually use valerian and also vertiver in a roll on oil at night, but these zense diffusers top them..thank you for so much
Purchased in January 2020.
1 comment
True Aromatherapy
I bought a zense diffuser thinking it was just going to be something that leaves a nice taste but doesn't actually do anything, but much to my surprise, zense actually had a a proper effect on me! I was surprised because this never really happens with any other devices intended for the same purpose. I tried it as soon as I recieved the package, and I pretty much instantly felt relieved of stress. It honestly worked wonders for me. Also, when the package didn't arrive, they sent me two more! The customer support team is bloody amazing and very helpful. Zense is a great company, and I'm definitely going to be buying more from them.
1 comment
Athena Solutions Pty LtdZense
Hey there Kallum!
Thank you so much for your feedback on our Portable Aroma Diffusers. We are SO happy that you love them! On behalf of the entire team, I hope that Zense products help you lead a hap...
Read morepier, healthier and stress-free life because you deserve it! :)The reviewer stated that an incentive was offered for this review
LekkyGreater Melbourne (Inner), VIC
Fantastic!!
Love my aromatherapy Zense pens! Mellow is my favourite it helps ease any stress and also helps me get peaceful sleep. They work wonders! The Zense customer service is amazing, so quick to reply and they solved my issue by sending me a replacement. Love my pens, love Zense and will definitely be a returning customer. I have my eyes on the Lavender scented weight blanket.
1 comment
Athena Solutions Pty LtdZense
Hey there Lekky! Karine here from Zense.
We're SO happy you're satisfied with our Portable Aroma Diffusers and really making use of all their advantages! Mellow is indeed a great choice!...
Read more Your review and rating means a lot to us! Happy to have you in our Zense tribe. With this in mind, we just wanted to let you know that our focus shifted to bringing aromatherapy to all aspects of life, and this is why we have extended our range of products. From Sleep, to Body and Home, Zense has an aromatherapy solution for all your needs. Our extensive range was created with one mission in mind – to bring peace, relaxation and serenity to all members of the Zense Tribe. We invite you to check our website (https://bezense.com.au/) and discover all the new amazing products. (A small secret, the Lavender Aromatherapy Weighted Blanket is awesome!!) Thank you so much for your trust! Wishing you a lovely week! ❤ KarineThe reviewer stated that an incentive was offered for this review
Find out how Zense compares to other Products
Know better, choose better.
Auryn R.Greater Melbourne (Outer), VIC
- Verified purchase
Masks are slick design but maybe not functional
I brought 2 x masks, filters and the UV box. I too had to wait nearly 2months for the product to arrive. I feel like they shouldn't of sold me something they didn't have in stock. Customer service was apologetic and attentive. Masks look beautiful and stylish, however, there are gaps between (inner and outer) filter and face. Shouldn't it be sealed? One size [does not] fit all. However, I still happily wear it daily.
Purchased in July 2020 for $190.00.
3 comments
Athena Solutions Pty LtdZense
Hey there Auryn! Karine here from Zense. Hope you are having a fantastic day and thank you for sharing your honest thoughts here! :)
I am so sorry for the unexpected delay and I want you to know that...
Read more all of us here at Zense are taking customer satisfaction very seriously so this is why we have sent transparent updates to all customers, at all times.Hi Karine, you're welcome. I read reviews before I make purchases so am just returning the good will. I was sent the first email letting me know there would be delays about a week after I made the pur...
Read morechase. While I understand the extraordinary pressure the postal system is under due this time, the fact remains that I was notified after the purchase occurred. If I knew they were out of stock, I would have not brought the product. Two months without the masks I ordered in mid-swing of the pandemic isn't a choice I would have made. However, I have received many comms since, all of which have been exceedingly well-informing and sincere. Including the vimeo link, which I have watched and used to assemble the masks initially. Thanks for your reply, I'm glad your team is so responsive.Athena Solutions Pty LtdZense
Hey there Auryn, thanks so much for taking the time to write all the details, as this will help us continue improving our services!
Really glad to know the info we sent was of help and we promise to ...
Read morecontinue being responsive and improving our response rate at all times. :)The reviewer stated that an incentive was offered for this review
PamelaGreater Melbourne (Outer), VIC
Found the Products Great
My husband and I both love using our individual masks with the filters every day and we put them in the Sterilizer every night so they are ready for our outings tomorrow.
Purchased in June 2020 for $190.00.
3 comments
Athena Solutions Pty LtdZense
Hey there Pamela!
It's Karine from Zense. Thank you so much for your feedback on our Botanical Masks & filters. We are SO happy that you love them! On behalf of the entire team, I hope that Zense pro...
Read moreducts help you lead a happier, healthier and stress-free life because you deserve it!Thankyou Katrine, I will check out the website and the products avaliable to help my family especially during this difficult time with COVID-19
Athena Solutions Pty LtdZense
Hey Pamela!
Karine from Zense here. Hope you are having a fantastic day!...
Read more So glad you'll be checking our new aromatherapy range of products. Meanwhile please find me here in case you need anything at all! Thank you so much for your trust! Have an amazing end of the week! Cheers, KarineThe reviewer stated that an incentive was offered for this review
John K.Illawarra, NSW
- 3 reviews
Do not buy this product!
This mask came with a silk-style bag in a nice cardboard box. The packaging is great. The mask however, not so much. The mask itself doesn’t cover my average sized face. Worse than this, the straps aren’t adjustable and they are too small, painfully pulling on my ears. I can’t keep it on for more than 20 seconds without it causing me discomfort. If that wasn’t bad enough, they don’t have a nose wire and it completely fogged up my glasses. The ‘scented’ filters give off no traceable odor. It took two months to arrive. Eventually, the company contacted me and were very pleasant and gave me a full refund. They took my feedback on board and went some way towards restoring my regard for the company.
Purchased in August 2020.
1 comment
Athena Solutions Pty LtdZense
Hey there John!
It's Karine from Zense. We apologize for the delay, we are so sorry that you were disappointed in our masks and I can assure you I have forwarded your feedback to the entire team so that we can work on improving our services :)...
Read more The Zense Botanical Mask is expertly designed to fit the contours of your face perfectly thanks to high quality memory foam. Our masks also have adjustable straps to ensure a comfortable fit, regardless of head shape or size. The reason why glasses tend to fog is because hot air usually escapes from the nose area of the mask, meaning that the mask is ill fitting and not contouring to your face. Sorry again the mask didn't suit you. We are really glad that the situation was sorted with the team and the discussion you had with our Manager was a pleasant one. We do promise we will continue to improve both our products and our services. ❤ Meanwhile if there's anything at all you might need, please find me here and I will gladly assist! :) Respectfully, KarineSusan
- 2 reviews
Mask is so good!
To be honest, I was somewhat disappointed when I first opened my package: it didn't look much. However, customer service helped me out with further instructions on assembling the mask, even sending me a Vimeo link. Once I tried the mask I was completely won over. This mask is light, is comfortable, and easy to breath in. I was concerned the filters might be heavily scented as I am allergic to some perfumes but they are only lightly scented and it is very pleasant to breath through them. I wore mine into the City for the first use and was grateful to be protected not just from COVID but also from all the cigarette smoke and dust. So impressed!
Purchased in August 2020 for $58.00.
1 comment
Athena Solutions Pty LtdZense
Hey there Susan!
Karine here from Zense. We're so happy you're satisfied with our Botanical Masks and really making use of all its advantages! ❤...
Read more Your review and rating means a lot to us! Happy to have you in our Zense tribe. We also invite you to check our website (https://bezense.com.au/) and discover all our new amazing products. Thank you so much for your trust! Have an amazing week! KarineAlanaVictoria
- Verified purchase
Zense Botanical Face Mask
I have never been so disappointed with a product. These masks are very poor quality. It is much too big for my face and much too small for my partners face. There are huge gaps over our noses, leaving the filters useless because we are essentially breathing through these gaps not the filters. Our ears are also pulled forward and I consistently have to touch and adjust the mask.
I also had a delay in delivery, however I did receive an email about the delay and apology, which was appreciated. Although, I did wait over a month to receive these mas...
Purchased in August 2015 for $130.00.
3 comments
Athena Solutions Pty LtdZense
Hey there Alana,
Karine from Zense here. We are so sorry to see you disappointed by our service. ...
Read more We are sorry that you have had a poor experience with us. As you know, we have tested our mask sizes on multiple people and have selected a "one size fits all" option that is able to accommodate most people. We can assure you that the Zense Botanical Mask is made with the highest quality materials, with multiple layers of protection that allows you to keep yourself safe from a variety of pathogens, pollutants and smoke. Unfortunately, in this case, I apologize that the masks did not fit your face and caused you discomfort :( We are very sad to hear this and would love if you could contact us at team@bezense.com.au so that we can sort this issue out for you ASAP. I hope that this has cleared up any misunderstanding. Wishing you a great end of the week! KarineHi Karine,
I have written, now, four emails to the email you have mentioned above. The first one was sent 10 days ago. I have yet to receive any reply, and yes I have checked my junk/spam. If my issu...
Read morees were addressed from my first point of contact I would not have posted such a low rating.Athena Solutions Pty LtdZense
Hey Alana! Thank you for your feedback.
I am so sorry that you were disappointed in our products/services and we would love to schedule a call with you regarding this issue so that we can sort it ou...
Read moret ASAP. We take customer satisfaction very seriously and we are sorry that we have failed in this instance.JulieSydney, NSW
- 2 reviews
- 1 like
- Verified purchase
Unsatisfied
I placed an order on July 23 and haven't received the products or heard back from company since. No replies to emails or msgs. Bought previously with no issue and really enjoyed the products, which i felt comfortable buying again. Very unhappy and dissatisfied.
Purchased in July 2020 for $88.00.
7 comments
Athena Solutions Pty LtdZense
Hello Julie,
I am so sorry to hear about your experience with our customer service team. This is very unusual and should definitely not have happened!
...
Sent to your messenger acct, on which I haven't received any response there either.
Like I said, I bought from you before and had no problems. This time is very upsetting. I hope to actually hear back from you soon.
Athena Solutions Pty LtdZense
Hey Julie, thanks so much for the prompt reply here. :)
My colleague has replied to the two tickets that we have with you. Please allows us to make up for this experience as we do want you to continu...
Read moree enjoying our products and get you back to being a 100% happy Zense Tribe Member.Find out how Zense compares to other Products
Know better, choose better.
Great product
I was really impressed Really helped with my anxiety love it definitely buy more I felt more relaxed and. Calm while I was us ring this also tastes nice fantastic product
Purchased in April 2019 for $25.00.
1 comment
Athena Solutions Pty LtdZense
Hey Rachel, thanks so much for your feedback and welcome to our Zense Tribe! ❤
Our hearts melted as we read these beautiful words. We are very thankful that our product helps you with your anxiety pr...
Read moreoblems. That's right, the taste is very nice and our Zense Tribe loves the Calm diffuser as well ❤The reviewer stated that an incentive was offered for this review
The GethenatorIllawarra, NSW
- 2 reviews
Customer service
I have been very impressed with customer communication and attention to details. Thank you for making my shopping journey an enjoyable one. I look forward to receiving my botanical scents facial masks.
Purchased in August 2020 at Online for $290.00.
1 comment
Athena Solutions Pty LtdZense
Hey there lovely, thank you so much for these beautiful words!
We are so pleased to hear that you enjoyed shopping with us and can`t wait to hear your opinion about the Botanical Mask!
...
The reviewer stated that an incentive was offered for this review
MelissaGreater Melbourne (Inner), VIC
Super cute and handy!
Cute idea! Smells amazing! A great handy essential oil boost! Wasn’t sure about it initially but once it arrived I really enjoyed it! Lightweight too, and easy to carry around.
3 comments
Athena Solutions Pty LtdZense
Hey Melissa, thank you so much for sharing your feedback and glad you are loving your Zense!
We have recently added more products on our website to assist with your overall wellness. Just give them a ...
Awesome thanks!
Athena Solutions Pty LtdZense
Happy to have you in our Zense Tribe!
Have an amazing week!
Alina
Peggy W.Great Southern, WA
Wow! Really works
I was skeptical but after using this for the first time all I can say is why weren’t you in my life before now! I am used to using valerian from time to time but after 2 goes I can say the mellow is more effective in a fraction of the time probably due to the unique delivery system. Can’t wait to try the rest. You will not be sorry if you try this product. (I don’t usually bother with reviews either)
Purchased in July 2020 for $9.00.
1 comment
Athena Solutions Pty LtdZense
Hey, Peggy thank you for your kind words and welcome to our Zense Tribe! <3
The team and I are extremely happy to hear that our products help you! Looking forward to hearing your opinion about the res...
The reviewer stated that an incentive was offered for this review
SiyaGreater Melbourne (Outer), VIC
I love It!
I started using the Zense sticks for the first time, and I absolutely love it! My favourites are the Mellow and Fierce. Mellow helps me relax and unwind before bed. Incredibly thankful for this product.
Purchased in July 2020 for $58.00.
1 comment
Athena Solutions Pty LtdZense
Hey, Siya and welcome to our Zense Tribe! <3
We are thrilled to read your beautiful words and thankful that we are able to help you feel relaxed and have a quality sleep!
If there's anything at all we...
The reviewer stated that an incentive was offered for this review
SandySouth East Queensland, QLD
- 3 reviews
- Verified purchase
Poor Customer Service/Havent received order
Customer service reps fail to respond with anything other than generic email templates, no actual solutions. Tracking number not provided because of "weight restrictions?" despite paying $9 just for shipping.
Still havent received the order, the representative has advised it was shipped from Melbourne on the 15th June. But there unable to tell me if the order has been delivered or not, ive just been advised to follow this up with Australia Post. Who have told me theres nothing they can do without a tracking number.
So who knows if ill even receive the products i ordered, super gutted that ive wasted my time and money with this company.
Purchased in June 2020 for $48.00.
1 comment
Athena Solutions Pty LtdZense
Hey there Sandy, we are really sorry for not living up to your expectations as we strive to offer an amazing experience to each and every Zense Tribe Member. I can ensure that I will personally invest...
Read moreigate this and monitor the situation until everything is sorted! :) We ship our orders via the Australian Post Office, Priority Mail and we cannot provide you with a tracking number, though orders usually arrive within 2 to 5 business days from the date they are processed.Find out how Zense compares to other Products
Know better, choose better.
Trish HinzSouth East Queensland, QLD
- 3 reviews
- Verified purchase
LOVE THIS , PERFECT
I have started using Zense for the first time this week, and I love it! My favourite is the calm, I tend to get anxious when out and about in a shopping centre, so I have this with me all the time and I find it is enough to just focus. So I am incredibly thankful for this product.
Purchased in June 2020.
1 comment
Athena Solutions Pty LtdZense
Hey, Tish thank you for your words and welcome to our Zense Tribe! <3
It really warms our hearts to hear this and we appreciate your support for a local Aussie business!
...
The reviewer stated that an incentive was offered for this review
Mandi B.South East Queensland, QLD
Excellent product.
Excellent product, really helped with my anxiety attacks. Made me feel really relaxed. Very easy to use and compact to fit in your pocket or bag to bring with you everywhere.
Purchased in May 2020.
1 comment
Athena Solutions Pty LtdZense
Thank you so much for your kind words, Mandi, and welcome to our Zense Tribe! <3
The team and I are extremely happy to hear that our product helps you feel relaxed.
If there's anything at all we can a...
The reviewer stated that an incentive was offered for this review
Bridget W.Metropolitan Adelaide, SA
- 3 reviews
Awesome
My Daughter has extreme anxiety, CALM really helps her deal with all those bad days and the ups and downs that also come with depression. Thank you, brilliant product, will definately re order.
Purchased for $48.00.
1 comment
Athena Solutions Pty LtdZense
Hey Bridget, thank you for your kind words and welcome to Zense Tribe! <3 We are really happy to know that our products help your daughter with her anxiety!
We have recently added more products on our...
The reviewer stated that an incentive was offered for this review
pattiGreater Melbourne (Outer), VIC
- Verified purchase
amazing
They have a really nice taste and so relaxing to inhale. The design is so pretty and light and easy to use. Really calms you down and I highly recommend
Purchased in April 2020 for $50.00.
1 comment
Athena Solutions Pty LtdZense
Thank you so much for your kind words and welcome to Zense Tribe! <3
Extremely happy we are able to help you! We have recently added more products on our website to assist with your overall wellness. ...
The reviewer stated that an incentive was offered for this review
- Verified purchase
fantastic
I'm loving it. Initially I was a bit skeptical, but it was enough to try it once to fall in love with it ... relaxation guaranteed. The design is also excellent, beautiful, discreet and light. Easy to use and ready to use. I like the mix of ginger, black pepper and lemon. after inhaling I feel relaxed and with the airways open. it is excellent against sinusitis.
Purchased in September 2019 at ZENSE.
1 comment
Athena Solutions Pty LtdZense
Thank you so much for your kind words and for supporting a local brand, Elisa! Welcome to Zense Tribe! <3
The team and I are very happy to know we can help you feel relaxed and with your sinusitis issues!
...
The reviewer stated that an incentive was offered for this review
Questions & Answers
Simon E.asked
Why does the Zense site show pictures from the Ausair product which has not been produced and shipped yet? Is it a scam?
1 answer
Athena Solutions Pty LtdZense
Hey Simon, we’ve been in Australia for over 8 years with over 100,000 customers and thousands of reviews (our parent company is Froothie). AusAir is a new start-up on kickstarter by 2 gentlemen, we know nothing about them beyond that.
Our Zense botanical mask is very different to AusAir in terms of technology. While AusAir seem to have scented their filters, we designed it differently as we believe our method is more effective and safer.
You’re welcome to visit us in Bayswater (once lockdown is over) as we have an office there, and you can meet our team :-)
Hope you’re well and take care! :-)
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Athena Solutions Pty LtdZense
Hey there Stacey! It's Karine from Zense.
Thank you so much for your feedback on our Zense Portable Aromatherapy Diffusers. I am SO happy that you love them! On behalf of the entire team, I hope tha...
Read moret Zense products help you lead a happier, healthier and stress-free life because you deserve it! ❤