Reviewer Photos & Videos
I only gave one star because I couldn’t give less
So disappointed, I ordered a yellow red and orange arrangement, cost a bit over $120, I have enclosed photos. I contacted customer service who told me I received the correct amount of stems so nothing could be done. but it didn’t look like anything I had chosen - I suggest you look and the pics and make up your own mind
I will never go anywhere near them again
- Verified customer
2 days late, neither product as advertised
Ordered within 8 hours of their same-day delivery timer, around 3am. Ordered a long-stem premium rose bouquet and a small balloon in their 'I Love You' range. Received a call approximately 16 hours later (end of business day) to say that their local partner couldn't deliver that day, they would deliver the following day. When I pressed them, they then offered to throw in a small box of chocolates, and told me they'd come back to me as to what time to expect delivery the following day.
The next day I heard nothing, and didn't get a delivery. I...sent an email to follow up, but didn't get a reply. I received the delivery around 10-11am. Their bouquet, while it had the roses, did not have anything else like what the picture showed. The balloon was a silver mirror finish. I waited 5 days for them to respond to my refund request, as nothing was as described - the balloon, the flowers, and definitely not the delivery time. When they finally offered a refund, they offered me the cost of the balloon and HALF of the delivery fee, approximately 25% of my total order. They refuse to refund any more than that, even though their full service as not as described. They cannot deliver on the promises they make, and then provide awful customer service after the fact.
- Verified customer
Didn’t deliver for Valentine’s Day
Order was placed on the 12th of February for which they happily accepted the order. And flowers were not delivered on Valentine’s Day. No correspondence to forewarn me so I could make other statements. AVOID AT ALL COSTS
- Verified customer
I spent $200 to have flowers and chocolates to the Philippines. They repeatedly assured me it would be delivered on the 14th. It was not. Now it is the 15th and I want a refund. "Nope, we can't refund the money if the florist has accepted the order." Still no delivery and no refund. I hope they enjoy my apparent $200 gift.
Scam! Misleading! Liars! Rude! Disgusting service!! Avoid at all cost!!!!!
I ordered the "Exuberant" bunch of flowers for someone special. They were retailed at $164.94 apparently but looked like you could grab them from a supermarket for $20.000. I explained to the customer service staff (Ash) that I was unhappy right away and would like a refund. I offered to return the flowers as they did not match the photo and the advertisement was misleading and deceptive. Ash was very rude and sarcastic in the response provided and explained that they could offer me a $50.00 in store credit which I refused.
Ash went on to in...sist that the flowers were "beautiful, fresh and high quality". I will never use this company again and will stick with the local florist. I never write reviews but completely appalled by this company and their staff!! Avoid and use local florist who value their clients!
Do Not Use this business EVER
Absolutely disgusting with the flowers we received for my birthday!! Looks like a bunch you can get from coles for $15 ..... False advertising as they look nothing like the picture we paid for online. We will be taking this matter to the consumer advice WA as this needs to be addressed as so many people have are being ripped off !! We paid $112 for 9 flowers this is a disgrace Do not buy from this business please......
Thanks for reminding me my Grandparents have passed away
I just received an email saying my order is waiting to be processed for flowers I bought for my Grandma over 6 years ago.
How I know - my Grandma moved from the address in 2014 after my grandpa passed away and passed away her self in 2017.
Glitch in the system?
Very poor service and incomplete order.
Flowers were ordered online through zFlowers and supplied by The Flower Room.
1. The order was delivered incomplete (no vase, which had been paid extra for) This was promised to be delivered the following day, but was told that “it’s nothing special.”
2. The flowers delivered bore little resemblance to what had been ordered, with less flowers, and mostly “cheap greens”:
3. Vase delivery was not made the following day, as promised. A single attempt was made to contact me by phone. No message was left; I called back anyway; left a message, giv...
- Verified customer
Total SCAM, the flower is spray-painted!
I ordered for my friend who relocate to Perth.
The flower came late, looked totally different from the web.
The orchid has been spray-paint.
Supposed to come with Air Balloon, but it came with plain cheap balloon.
The card was hand-written, and I paid $89 for rubbish.
They said they spray-painted the flower because there was no stock of purple orchid (I’m speechless).
I just hope they stop scamming people.
They sent a purple orchid, with rubber band, look like my vegetable.
Just avoid these people at all cost.
- Verified customer
Total Scam!!! Avoid These People!
They delivered my order incomplete, with a very poor flower arrangement that did not resemble the picture on their website, with less flowers then the website picture, but a lot of cheep "greens". A vase I ordered was not supplied either...
My complaints were not answered, it was a WASTE OF MONEY!
To the credit of zFlowers, they verified my complaint and reimbursed the whole amount. They also addressed me with a formal apology:
Our sincerest apologies. What was received is no where near acceptable. We have placed our store under review, with the aim of terminating, and processed for you a full refund....Kindest regards," END QUOTE.
I should have looked at the other terrible reviews before even considering ordering!
I ordered flowers for my mum in New Zealand, not only were they delivered to the wrong address, the customer service agent tried to cover up the mistake. They falsely stated where they had been delivered to and also claimed they had attempted to phone my mum. I do not know if any flowers were delivered at all. They certainly were not delivered to my mother's address!
Ordered on line, flowers which were supposed to be purple iris, scarlet gerberas and crimson roses, instead got a bunch of dull looking natives, not what I specifically ordered. Also not delivered on the day, it was the day after. I can understand late delivery with it being the holiday season, but not supplying the product specifically asked for I cannot understand. If they couldnt get the flowers requested good customer service would have at least emailed to talk about alternatives. I have attempted to call and the 1300 number and it never answers and they dont call you back. So customer service is non existent. Would not recommend using this company.
I ordered flowers for a Sympathy occasion knowing that the whole family would be present on the promised day of delivery, how shocked I was to be told not only they would not receive them on that day but it would be 5 (FIVE DAYS ) later, 3 (three days ) not being a public holidays. Terrible ! the funeral was over.
The order placed to what my sister received was $65 less and resembled nothing like what was ordered. Tried several times to contact zflowers for a refund in the difference between what was ordered and what was received but they refused to answer phone calls and emails. The 1300 number listed on zflowers website never once answered the phone. Emails attempted several times, in the beginning they replied but refused to acknowledge they did anything wrong and then wouldn’t respond to emails after that. The order looked like a $20 bunch from the...supermarket instead of $145. The Florist that was sent the ordered from zflowers confirmed they only received an order for $80, so what happened to the rest of my $65??? Zflowers told me they are an online business and they have fees but there was no mention of this on their website when placing the order. NSW Fair Trading also tried contacting zflowers & all attempts to obtain a response was unsuccessful. Will never order through zflowers ever again.
Scam!!! Do NOT buy from ZFlowers!!!
Do NOT purchase from ZFlowers!!!! Must be an overseas company who take your money and get a local florist to provide you the cheapest flowers possible! I recently purchased some flowers for my cousins birthday and paid additional for a vase. Flowers did not look like anything on the website, were dry and almost dead by the 3rd day, vase was not a vase, more like an empty pasta sauce jar!!!
I called the number from the email and left several messages with no reply. Finally spoke to someone via their online chat. They emailed back saying the flow...
shambles - try someone else - be warned
unable to provide tax invoices for purchases... shambles of a company and absolutely dreadful customer service. Has put an extra damper on the death in the family. Flowers provided less than average quality.
I purchased $125 flower arrangement including delivery chocolates and balloon for my nieces birthday, I live interstate. The flowers were awful, I could buy better at the supermarket. I was planning to buy more flowers for Christmas but will never purchase from you again. Would Never recommend you and neither will my family in Perth. Beyond disappointed
Absolute Rip Off, Do not buy from this company.
I ordered the arrangement of flowers with the pink in it, this was for my best friends funeral. As she hates pink and loves sunflowers I asked for them to take the pink out and replace it with 1 single sunflower and if that wasn't do able to change them to orange at least. I also said I didn't want them in bud form and to be in full bloom, as again it was for a funeral for 1 day then to be placed on burial sites. So at the end of the day I lose out as the flowers wont last as long but that was fine by me as I just wanted them to look great on h...er last day with us. On the left is what u see I received. Absolutely nothing like the photo and they put roses in when I never asked for that. After contacting them a few days after the funeral about this they couldn't give a damn. Worse service ever worse arrangement ever. I shouldn't have to deal with this on the worse day of my life. Nothing can compensate what they sent but after reading other reviews here I should of done some research and not gone threw this rip off of a company. Can't believe they are aloud to get away with this.
The reviewer stated that an incentive was offered for this review
Questions & Answers
6746-147312 I am waiting for proof of delivery how long does the courier have to produce this? It has been 6 days and no flowers.
I am not sure. Go on their website with your tracking number you will find tracking on the top Right hand side of the page. It is not actual tracking but there are links there clink on the link to send an email they will respond but this can also take 24 hours. If I were you I would ring the number on the website with your order number tracking number flower arrangement etc. This is far far to long to wait. If the flowers have not been received after 6 days I think something has gone wrong. Follow this up over the phone. You must be disappointed. Good luck
Haven't had confirmation of re delivery as yet.. but it has been re-sent today. Will contact you directly as soon as we've received the confirmation. I extend my apologies for both your order being mixed up with another customer's... and the time it took to get the POD from our supplier.
Hello I have asked for flowers to be delivered today & now they are not getting delivered I want my money back this company is ridiculous & now they are not answering me
Hi Alana, I believe your issues has been resolved and a refund has been processed. Please let me know if you have any other questions. Thank you.
Finding it very difficult to get a simple status update on an order placed some time ago. A reply of any kind would be nice. Order # 6746 137487.
Darren, the florist has been paid and I believe this has been delivered. Let me know if you think otherwise.
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