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zFlowers
1.2 from 259 reviews · View Statistics

Reviews

  • Product Quality
    1.7 (72)
  • Return Claim MadeYes (26) · No (59)
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Jane

JaneWestern Australia

  • 3 reviews

I only gave one star because I couldn’t give less

published

So disappointed, I ordered a yellow red and orange arrangement, cost a bit over $120, I have enclosed photos. I contacted customer service who told me I received the correct amount of stems so nothing could be done. but it didn’t look like anything I had chosen - I suggest you look and the pics and make up your own mind

I will never go anywhere near them again

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Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

2 days late, neither product as advertised

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Majid

MajidPerth, WA

Just tribble , never order via Zflowers PLEASE

published

Quite disappointing. late delivery. they didn't have access to the local florist :). flowers arrived mid-day. i did make few calls and i was quite frustrated

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

Didn’t deliver for Valentine’s Day

published

Order was placed on the 12th of February for which they happily accepted the order. And flowers were not delivered on Valentine’s Day. No correspondence to forewarn me so I could make other statements. AVOID AT ALL COSTS

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Feeling scammed

published

I spent $200 to have flowers and chocolates to the Philippines. They repeatedly assured me it would be delivered on the 14th. It was not. Now it is the 15th and I want a refund. "Nope, we can't refund the money if the florist has accepted the order." Still no delivery and no refund. I hope they enjoy my apparent $200 gift.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Michael

Michael Illawarra, NSW

Scam! Misleading! Liars! Rude! Disgusting service!! Avoid at all cost!!!!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Do Not Use this business EVER

published

Absolutely disgusting with the flowers we received for my birthday!! Looks like a bunch you can get from coles for $15 ..... False advertising as they look nothing like the picture we paid for online. We will be taking this matter to the consumer advice WA as this needs to be addressed as so many people have are being ripped off !! We paid $112 for 9 flowers this is a disgrace Do not buy from this business please......

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Thanks for reminding me my Grandparents have passed away

published

I just received an email saying my order is waiting to be processed for flowers I bought for my Grandma over 6 years ago.
How I know - my Grandma moved from the address in 2014 after my grandpa passed away and passed away her self in 2017.
Glitch in the system?

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Incentivised ReviewNo
2 comments
zFlowers
Tamara J.zFlowers
Jva
Jva

I ordered with you 7 years ago, and this is the first email I have received.
I can imagine I am not the only person getting emails suggesting I buy flowers for a person who has died.
Bad marketing scheme.

  • Verified customer

Very poor service not worthy of a 1 star

published

This company just wants to take your money and does not care about delivering what you order they hide behind the fact that they have to change your order and dont even make the effort to contact you

Incentivised ReviewNo
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Very poor service and incomplete order.

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Dora

DoraPerth, WA

  • Verified customer

Total SCAM, the flower is spray-painted!

published

I ordered for my friend who relocate to Perth.
The flower came late, looked totally different from the web.
The orchid has been spray-paint.
Supposed to come with Air Balloon, but it came with plain cheap balloon.
The card was hand-written, and I paid $89 for rubbish.

Update :
They said they spray-painted the flower because there was no stock of purple orchid (I’m speechless).
I just hope they stop scamming people.
They sent a purple orchid, with rubber band, look like my vegetable.
Just avoid these people at all cost.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Total Scam!!! Avoid These People!

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
zoe

zoeSydney, NSW

  • 3 reviews

I should have looked at the other terrible reviews before even considering ordering!

published

I ordered flowers for my mum in New Zealand, not only were they delivered to the wrong address, the customer service agent tried to cover up the mistake. They falsely stated where they had been delivered to and also claimed they had attempted to phone my mum. I do not know if any flowers were delivered at all. They certainly were not delivered to my mother's address!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
by WV on 7.1.2021

by WV on 7.1.2021Southwest, VIC

Very Disappointing

published

Ordered on line, flowers which were supposed to be purple iris, scarlet gerberas and crimson roses, instead got a bunch of dull looking natives, not what I specifically ordered. Also not delivered on the day, it was the day after. I can understand late delivery with it being the holiday season, but not supplying the product specifically asked for I cannot understand. If they couldnt get the flowers requested good customer service would have at least emailed to talk about alternatives. I have attempted to call and the 1300 number and it never answers and they dont call you back. So customer service is non existent. Would not recommend using this company.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Richard

RichardHunter Region, NSW

  • 2 reviews
  • 1 like

Hopeless !!

published

I ordered flowers for a Sympathy occasion knowing that the whole family would be present on the promised day of delivery, how shocked I was to be told not only they would not receive them on that day but it would be 5 (FIVE DAYS ) later, 3 (three days ) not being a public holidays. Terrible ! the funeral was over.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
zFlowers
Tamara J.zFlowers
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Extremely Disappointed

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Scam!!! Do NOT buy from ZFlowers!!!

published
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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
zFlowers
Tamara J.zFlowers
simon W.

simon W.Sydney, NSW

  • 2 reviews
  • 1 like

shambles - try someone else - be warned

published

unable to provide tax invoices for purchases... shambles of a company and absolutely dreadful customer service. Has put an extra damper on the death in the family. Flowers provided less than average quality.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
2 comments
zFlowers
Tamara J.zFlowers
simon W.
simon W.
Frances

FrancesNorth Queensland, QLD

Disappointed

published

I purchased $125 flower arrangement including delivery chocolates and balloon for my nieces birthday, I live interstate. The flowers were awful, I could buy better at the supermarket. I was planning to buy more flowers for Christmas but will never purchase from you again. Would Never recommend you and neither will my family in Perth. Beyond disappointed

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Incentivised ReviewNo
Return Claim MadeNo
Stacey B.

Stacey B.South East Queensland, QLD

Absolute Rip Off, Do not buy from this company.

published
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Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Page 1 of 13
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Questions & Answers

Sharon P.

Sharon P.asked

6746-147312 I am waiting for proof of delivery how long does the courier have to produce this? It has been 6 days and no flowers.

4 answers
Peter M
Peter M

Hi Sharon
I am not sure. Go on their website with your tracking number you will find tracking on the top Right hand side of the page. It is not actual tracking but there are links there clink on the link to send an email they will respond but this can also take 24 hours. If I were you I would ring the number on the website with your order number tracking number flower arrangement etc. This is far far to long to wait. If the flowers have not been received after 6 days I think something has gone wrong. Follow this up over the phone. You must be disappointed. Good luck

Peter M
Peter M

Hi did you hear back fro the florist or courier

zFlowers
Tamara J.zFlowers

Hi Sharon,

Haven't had confirmation of re delivery as yet.. but it has been re-sent today. Will contact you directly as soon as we've received the confirmation. I extend my apologies for both your order being mixed up with another customer's... and the time it took to get the POD from our supplier.

Alana C.

Alana C.asked

Hello I have asked for flowers to be delivered today & now they are not getting delivered I want my money back this company is ridiculous & now they are not answering me

1 answer
zFlowers
Peter H.zFlowers

Hi Alana, I believe your issues has been resolved and a refund has been processed. Please let me know if you have any other questions. Thank you.

Darren B.

Darren B.asked

Finding it very difficult to get a simple status update on an order placed some time ago. A reply of any kind would be nice. Order # 6746 137487.

1 answer
zFlowers
Peter H.zFlowers

Darren, the florist has been paid and I believe this has been delivered. Let me know if you think otherwise.

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