Kumps to Ziera
I have a wide foot, need flatties due to ankle surgery, these have been the only shoes I can put on and suffer no rubbing or blisters, also can have half inner sole for extra width. Don't like there high heel strappy shoes, need flatties and comfy ,go back to cumps styling as the name suggests.
Much like previous posts, the soles of my ankle boots have cracked across from side to side and front to back. Admittedly they are 3 years old but still, I didn’t expect them to suddenly fall apart in such a big way. I only wear them in winter. Not an easy fix according to the cobbler who initially said that they were not reparable or in other words, not worth the expense. With a bit of encouragement from me though, he can replace the soles for $140. Very expensive outcome but they were a very comfortable boot and the leather uppers still appear as new so in the end it’s probably cheaper to pay the extra money to wear them for another 3 years or hopefully more.
Poor quality materials, worse customer service
The soles of the shoes I purchased wore away within four months of wear, they are now slippery, have large holes, and are unwearable. Very poor quality for $260 shoes that are marketed as 'stable, supportive, orthotic friendly, highest quality materials, for your busy lives' to paraphrase. Online and in store customer support offered no assistance, I won't shop there again and will trash talk them to every one I know.
Poor quality soles
My favourite shoes are irreparable. I was advised that the perishing soles can't be fixed. Why manufacture fabulous shoes with this problem. I have 2 other pairs plus 2 pairs of boots and wonder if they will suffer the same fate. I'm retired so seldom have the occasion to wear these expensive shoes these days, but don't expect this outcome.
Fabric uppers scuff badly
I bought a pair of Ziera lace up shoes two months ago and they are very comfortable but the fabric mesh uppers snare easily. The very thin shell under the mesh is not strong enough to withstand knocks and within a week dents appeared on the toe caps and could not be pushed out. These shoes look shabby after ordinary wear and tear. Years ago when Ziera was known as Kumpfs, the shoes were a far higher quality but sadly corners have been cut in the manufacturing process and in the materials used and the end result is poor.
- Verified customer
Extremely Poor Instore and afer sales Service
The shoes I purchased were great except for the hook and loop ankle strap which was a little short (only just met). After being advised that I could purchase a strap extension I went ahead with the sale. While they didn’t have the colour in store, and didn’t offer any for me to try, instead of travelling 80km round trip to pick up from the store I advised them that I would order online which they agreed I could do and even gave me the product number to make it easier. After finalising the sale, I left the store feeling happy with my purchase.
Comfortable but not lasting
After having my zieras for less then 4 months the soles began to bubble and come away from the shoe, after getting a replacement pair 5 months down the track the glue on the leather has come apart ... for the price and paid for them I’d expect better quality.. would not recommend them for someone looking for a long lasting shoe. Comfort wise they are excellent.
- Verified customer
I have been buying Ziera (& previous Kumfs) for many years. My wardrobe is full of these shoes. Yesterday I bought a new pair of flat, took them out of the box and put them in my shoe shelf. This morning I took them out to wear for the first time, and the SMELL hit me. Totally chemical smell. Typical of China. I have never had this smell before. It's actually not good for you. I'm very disappointed. I am returning them this morning, and if this continues will not be buying again. My previous shoes have not smelt like this. I see production was moved to China in 2009. Either I have been lucky enough to not purchase a pair that have been infused with heaven knows what, or China is now sneakily changing things.
I have hardly worn my Kumfs and have had them for a few years. I have just had a hip replacement and they were the perfect shoe I could put on without bending down. After a couple of steps both soles totally disintegrated. Very lucky I didn’t trip. Surprised and disappointed.
Poor Ziera soles
My Ziera shoes just continue to have disintegrating soles. The great leather uppers are wonderful but in less than 2 years the soles fall apart. I need comfortable shoes but Ziera don’t last. It’s such a shame they don’t improve their product because they will continue to lose customers. Does anyone know really GOOD shoe repairer on NSW Centrsl Coast who could repair my Ziera soles?
- Verified customer
Rocker soles are a mixed blessing
My Ziera shoes seemed very comfy in the store and wearing around my tiny apartment. When I ventured outside I found the soles weirdly uncomfortable for walking. The soles are cushiony but stiff and forced me to walk with an unnatural plop & roll off, plop & roll off. Once I wore them outside they could not be returned to my local independent retailer. When I contacted Ziera I was informed that the shoes have rocker soles which apparently are all the rage right now. A little online research turned up multiple scientific studies on these soles. R...ocker soles are wonderful for certain foot issues but hard on knees and hips. Since I have had double knee replacement surgery my top concern is to protect my investment in my new knees. Even if they did not put my knees at risk I would find the noise of walking with a big loud plop on each step insanely irritating. I am reluctantly writing off my loss. The rocker soles on my Ziera shoes are made of the new Polyurethane (PU) sole material. Be sure to read up on this material as it fails spectacularly unless you wear your shoes regularly. Storing them out of season (summer sandals, winter boots or fashion shoes to wear with a single outfit) causes the material to deteriorate. There are lots of tales of people finding themselves out and about hobbling along on their disintegrating PU soles trailing chunks of sole.
Problem with metallic shoes
I have had a similar problem to a few people with some metallic shoes I bought from Ziera. The foil is so thin that they scratch easily. Ziera replaced the first pair but have not offered to replace the second pair. Their response was to take care of them, use gentle polish (they scratched before I even needed to polish them) and waterproof them first! Why didn’t they do that if they know that they will scratch through the foil finish. I wanted to buy another pair that look and feel great, but I will steer away from any Ziera shows in future too.
Bought 2 pairs of sandals, both faulty & ziera will not replace or money back :(
The 2 pairs of sandals were not cheap. Have only got 5 mths use from them. Cannot wear any longer as both left sandals have a long metal shaft showing through the sole.
Ziera will not admit to this as there fault and are not willing replace or give money back and they will not tell me what this shaft sitting low in the sole is.
Very sad to have experienced this.
Do not buy their shoes.
They are faulty and ziera do not give a damn about the customer :(
Disgusting Customer Service
I went to the Doncaster Store to buy boots and the sales person was very rude and unhelpful. I was looking around the shop and there were 2 Sales assistants and 1 was serving a lady and the other one was just standing there and could not even be bothered coming over. I will never go back to this store and the people you employ are horrible.
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Questions & Answers
I just bought Ziera shoes online and the squeak really badly! I love them but are so noisy. Whats the solution here?
If you can return them to your retailer that would be your best option
otherwise your choices are to live with it or sell them (if you can find a buyer) or donate them to a charity shop (which I where mine went)
I think rocker soles may be useful for people whose jobs involve a lot of standing but they are not friendly for walking and are hard on joints.
If insert is lost or worn, can u buy new inserts/inersoles? Thx
Has anyone else found the Ziera Orna Rose Gold shoes a bit disappointing? The silver foil on my shoes has scratched and ripped very quickly in an obvious place. I’ve hardly worn them but they are unwearable. I have put protector on the before each wear. I’ve had other Ziera shoes with metallic surfaces but never had a problem before.
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