- Verified purchase
A terrible Experience! Poorly made product that has barely ever worked with no customer service at all!! Buyer beware!
So frustrating! When it works it's been a godsend, dealing with the gum leaves and gum tree seeds that regularly blow into the pool. However, it's been one issue after another! Under a year into ownership (from new and including a long idle NZ winter) it just ceased to function. I got in touch with the Australian company I bought it from and had to pay hundreds of dollars to send it back to them to be fixed. It came back, worked well for a couple of months then it stopped again. I had the cable replaced. It ran a few more times and has now stop...ped working again! I'm so annoyed and feel completely ripped off by such a terrible product and experience. Frankly I'm amazed that they are allowed to sell such a poorly created product. In the 2 years I have owned it it has run less than 50 times but now this hugely expensive purchase is going in the bin - the only place where it won't keep costing me money and causing me stress!! Buyers beware! UPDATE- November 19. Although asked for my details by Zodiac, still no contact after 8 months even though I chased them! This really has been such a bad experience. UPDATE 2 - still nothing on this. I have to assume they wanted the warranty to run out! Shocking customer service and product. UPDATE 3 - now the end of summer and still no progress. I’m appalled at how bad this customer service is!
Rubbish product. I have own this for 2 years now. Definitely not the worth the price tag. Always have issues.
It works well on leaves or bigger debris, not sand or small particles even you have the optional 100 micron cartridge. The worst part of this device especially considering the price is the cabling. Get tangled often and impact how the robot clean.
Great Machine when it is working!
We have had our Zodiac for 3 years. Initial cost was $1099. But it has been the disgusting cost of never ending repairs that makes this machine a lemon! Within 14 months (Yes 8 weeks out of warranty) the cable that connects it to the control goes - $300! Last week the wheels stopped turning - we are not even told by the "authorised Zodiac dealer" what was wrong they just went ahead and put in a new motor - $500.
It has spent more time being repaired than in the pool!
When I saw one on Ebay for $98???
Don't like them or there doggy dealers!
Purchased in September 2015 for $1,099.00.
Machine was good, Product warranty and Support is bad
We purchased the Zodiac CX20 online for about $800 in Oct 2016. It worked great for 2 years, then less than 1 month outside of warranty it started failing. Support was difficult and would not replace it, they said it wasn't faulty and would only deal with "Plationum Partners". So we had to deal with their "Platinum Partner" who charged us $75 - it took over 1 month of negotiating to get them to send it to Zodiac. Then wanted to charge us more for sending it to Zodiac via courier!!
Zodiac claimed it was working fine, and sent it back, washed the...
Purchased in October 2016 for $800.00.
Loved our cx20 however the fact that when things go wrong with the unit parts are soo expensive. The motor has gone on ours and will cost over $700 to repair when the unit only cost us $800 new. Also do not like that Zodiac have now only made this unit available online at a premium price where there is limited warranty.
Purchased in January 2018 for $800.00.
- Verified purchase
Better than cleaners that cost four times the amount, but fragile.
Before we got our CX20 for $850AUD, we had a dolphin that cost $3,200. It had fifty fancy features on its wireless remote, four ridiculous paper filters that filled with dirt in about 5 minutes which were made of flimsy plastic that broke in the first 2 months and a caddy that took up half the shed to move it since it weighted an absolute ton.
For 1/4 of the price, the CX20 is hands-down the better cleaner. The large capacity plastic basket is a dream to use, the no-frills design means it's light & easy to carry, and it does a great job of cle...aning our pool. Zodiac fixed our control unit under warranty when it failed due to rainwater incursion, despite this being arguably a failure due to misuse (do not leave the control unit in the rain. It is not as waterproof as it looks). I'm very pleased with the Zodiac after-sales support. We just had it fixed again (in year 3) due to an issue with the cable - again, most likely due to children playing with the cleaner/cable while it's in the pool doing its job. (about a $250 repair at the pool shop) Reviewing what's on offer in the market now, when this CX20 eventually wears out, I would replace it in a heartbeat with another CX20. Even though I have had to fix it a couple of times, I'm still well below the price of most competing pool cleaners; and as I said - this one is as good as the best of them. Having had a fancy cleaner that you could drive around your pool, or choose from 20 different cleaning cycles - I can tell you it's all useless features for the sake of profit. If you want a robotic cleaner that just cleans the pool - with the choice of focusing on the floor of your pool, or doing the whole pool including walls, waterline and steps... well, the CX20 is hard to beat.
Purchased in October 2016 for $845.00.
Cable Fault CX20
I recently had a problem with our CX20 and I’m sharing how I fixed it. It would only operate in one direction and when it went to go the other way it would stop and a red indicator light in the control box would flash slowly. This started out as an intermittent problem. I totally dismantled the robot. After testing the cable with a multimeter I found a fault with a short between two of the terminals. Which made sense as the cable has three wires, one an earth in the middle and the other two power/signal for forward and reverse. Replaced cable and up and going again. Hope this helps.
Purchased in April 2014.
The Great and The not so Great
I have had my CX20 for approx 16 months and had intended to review it earlier as it had been magnificent. We have a large Gum tree which is close to our pool so the cleaner worked overtime with twigs gum nuts and of course leaves and until about 2 weeks ago it had not missed a beat then it just stopped moving. I contacted Daniel at Zodiac who was super efficient in having it picked up and taken for repairs. Got it back a few days ago after a new motor block was installed under warranty and its back to normal. It does many people have had the same issue with this model so i guess i was lucky it was in the warranty period.
Disappointing outcome with CX20
Purchased CX20 late 2016, failed just prior to the warranty expiring, repaired under warranty, didn't specify what the fault was. Has now failed again, Dec 2019, purchased & returned a control unit since that wasn't the issue. Contacted Zodiac who suggested to contact one of their outlets. Unfortunately these outlets don't specify what exactly they do. Still waiting for Zodiac to respond as to who can actually repair the unit. I believe it's the drive motor for the tracks has failed but this is part of the Motor Block Complete. I didn't believe...it was worth the risk just replacing this part. Just making the point the CX20 did a fantastic job when it worked, I looked after the unit & have estimated that I got, perhaps, 70hrs service life after it was repaired under warranty. That service life is unacceptable & makes the CX20 a most expensive pool cleaning system based on this criteria. I'm disappointed with the response from Zodiac, there's a total lack of product support from them. I also believe Pool & Spa W/house should bring more pressure on Zodiac to provide better product support. I definitely won't be purchasing any Zodiac pool cleaners in future based on this experience Regards
Broke down twice
Had CX20 for 3 years now. After 6 months it broke down and had motor block replaced. I have looked after it well since new. Now the motor block PCB board has broken down. The CX20 blows water but won’t move. When you plug the motors into the blower connections on the PCB the motors work. So it is clearly the PCB that is broken but I was informed by Zodiac that I need to buy an entire motor box $400. The PCB would be only worth $20 and my unit would be fixed. I bit the bullet and went out and bought a Dolphin S200. It has local service and is d...oing a better job than the CX20 ever did. Don’t waste your money on zodiac buy something else. You will be better off in the long run. A CX20 unit worth $1200 should have a longer warranty than 2 years and the backup should be far better than it is. I’m actual fact I bought the a Dolphin robot off the Dealer that Zodiac said we’re their agent. The dealer does not stick ANY Zodiac robots.
Purchased in November 2016 for $1,200.00.
Better options out there
I've had the same problems as some people on here have reported. The cleaner just stops, error flashing on the control unit. Do everything as the manual says to do (troubleshooting) still to no avail.
Rang Zodiac and they told me they do no handle customers and to seek your local pool/service centre. What a waste of time.
You'd think that the company would care about its product and its customer base in regards to fixing problems. They don't.
On top of that, their website fails to locate a local dealer (within the Sydney region). Which they say to go to and locate, terrible.
Purchased in February 2016 for $1,100.00.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Worked very very well at first....
Was a ripper of a unit for 3.5 years and then it just stopped. Cleaned very well and got to most parts of the pool. Just hope I can get it going again.
DM sent to Zodiac as it should last more than 3.5 years.
Purchased in May 2016 for $900.00.
Rubber Track Coming off
Have had this robot since 2017, overall satisfied with performance. Recently one of the rubber tracks has been coming off every time I run the robot. Zodiac, what is the solution? Please advise.
Purchased in January 2017.
2yrs and 9 months until death
Worked very well (Not counting throwing track, maybe x 3 total) until now does the well described stopping after 1-2 minutes. Probably the motor block. Been treated reasonably well. Im neutral on whether this constitutes value or not but wanted others to know what to expect. 2 yrs 9 months or so.
Purchased for $900.00.
Stopped working after 2.5 years
My CX20 has developed a fault in the last couple of days. It works for a couple of minutes and then stops with the error light flashing.
Zodiac have already repaired the unit once due to it going in circles. Not sure what to do as I don't want an expensive repair for a unit that is out of warranty and isn't even 3 years old.
Stopped working after 2 years.
I was very happy with the performance of the cleaner, when it was working. Then after the warranty period expired it started cutting out and only working sometimes, eventually it stopped all together. I would have expected it to last at least 5 years for the price.
Purchased in January 2017.
Brilliant in the beginning BUT
Thought we'd spend more money and get a better unit. For a $1000 unit it is reasonable to expect it to last 5 years.
After about 18 months it began to move in circles so contacted Zodiac support.
Zodiac said that the motor had died so we could replace motor (at about $300).
It was very unlikely to be a dead motor as the unit still worked just didn't move properly.
Had it looked at by someone (not associated with Zodiac) and the gears were worn on one side (makes more sense than dead motor).
Contacted zodiac vic again to purchase new gears. Drove 2.5 hours to pick up only to be told they do not sell retail. Wasted 5 hours.
Do Not buy a Zodiac!
Bought my CX20 Jan2017, stopped working just after 1 year (vacuum worked but stopped moving) sent it back to Zodiac for repair under warranty, their cost) all good. 2 and a bit years after purchase the thing stops again, runs for a minute then the fault light comes on and starts to flash, robot dead in the water. Of course it is now out of warranty. Email Zodiac 4 times, no reply, tried to call them no return call. So I get on their website and find out that they have a repairer listed close to me. I call them and they tell me that they cannot get through to Zodiac most of the time. Anyway, drop off the robot at the repairer today 30/10/19, lets see what comes out of this.
I repeat, DO NOT BUY A ZODIAC ROBOT!
Constantly stops, doesn't clean, electrical design flaws, poor service
Machine never really cleaned well - even with the higher grade micro filter leaves fine dust.
Then stops repeatedly. Needs to have electrical plugs cleaned constantly else will stop and flash.
Finally pins in plugs corroded. Can't get any satisfaction from pool shop or zodiac to fix.
Looking to have electrician mod with a marine grade plug.
Zodiac woman said they don't speak to the public on their customer service line- seriously.
Never ever ever buy zodiac
Purchased in December 2016 for $800.00.
Excellent after sales service from Zodiac NZ
Bought on 31st March 2016 and developed a fault well outside the warranty period. After discussion with the NZ Zodiac Manager the problem was resolved to our total satisfaction. Couldn't have asked for a better solution. Highly recommended
Purchased for $1,400.00.
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Questions & Answers
My machine CX20 is 3 years old. Its been great until now. When you try and start it, the control box just switches off after 1 second. Often you cannot switch it back on without unplugging it and trying again. I have done a thorough check for blockages. Any help would be appreciated
When it switches off do any lights come up? From manual. Troubleshooting 5.1 Using the Information LED
The information LED on the Control box flashes in a specific sequence to indicate one of three possible cleaner malfunctions.
LED flashes once
Floating cable may not be plugged into the Control box correctly.
Unplug the floating cable from the Control box and reconnect.
If the problem persists, contact Zodiac After Sales Support at 1300 763 021
LED flashes twice
Cleaner wheels may be jammed or brushes may be blocked with debris.
Turn cleaner wheels to ensure they are not jammed.
Check brushes for debris. Start a new cleaning cycle.
If the problem persists, contact Zodiac After Sales Support at 1300 763 021.
LED flashes three
Pump axis or propeller may be jammed with debris.
Check the pump axis for debris. Check propeller for debris. Clean the filter.
Start a new cleaning cycle.
If the problem persists, contact Zodiac After Sales Support at
I had LED flashes once on mine. Replacing cable fixed it. But I did test the cable with a multimeter to discover a short in the cable before installing the new cable.
In that case it may not be the cable. If you disconnect the cable from the control box and press the on button you should get one red flash indicating a cable issue. If not, I’d say you have a control box issue. Also I would test cable first with a multimeter for continuity with wires and any shorts between wires. Otherwise you may replace it unnecessarily. The robotic unit can be dismantled fairly easily with a Phillips head screwdriver. If you dismantle unit you can plug the motor by itself into the control box to see if it goes. If not it will be an issue with one of three things, the cable, control box, or motor. Good luck with it.
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