- Verified purchase
Worked very very well at first....
Was a ripper of a unit for 3.5 years and then it just stopped. Cleaned very well and got to most parts of the pool. Just hope I can get it going again.
DM sent to Zodiac as it should last more than 3.5 years.
Purchased in May 2016 for $900.00.
Rubber Track Coming off
Have had this robot since 2017, overall satisfied with performance. Recently one of the rubber tracks has been coming off every time I run the robot. Zodiac, what is the solution? Please advise.
Purchased in January 2017.
2yrs and 9 months until death
Worked very well (Not counting throwing track, maybe x 3 total) until now does the well described stopping after 1-2 minutes. Probably the motor block. Been treated reasonably well. Im neutral on whether this constitutes value or not but wanted others to know what to expect. 2 yrs 9 months or so.
Purchased for $900.00.
Stopped working after 2.5 years
My CX20 has developed a fault in the last couple of days. It works for a couple of minutes and then stops with the error light flashing.
Zodiac have already repaired the unit once due to it going in circles. Not sure what to do as I don't want an expensive repair for a unit that is out of warranty and isn't even 3 years old.
Stopped working after 2 years.
I was very happy with the performance of the cleaner, when it was working. Then after the warranty period expired it started cutting out and only working sometimes, eventually it stopped all together. I would have expected it to last at least 5 years for the price.
Purchased in January 2017.
Brilliant in the beginning BUT
Thought we'd spend more money and get a better unit. For a $1000 unit it is reasonable to expect it to last 5 years.
After about 18 months it began to move in circles so contacted Zodiac support.
Zodiac said that the motor had died so we could replace motor (at about $300).
It was very unlikely to be a dead motor as the unit still worked just didn't move properly.
Had it looked at by someone (not associated with Zodiac) and the gears were worn on one side (makes more sense than dead motor).
Contacted zodiac vic again to purchase new gears. Drove 2.5 hours to pick up only to be told they do not sell retail. Wasted 5 hours.
Do Not buy a Zodiac!
Bought my CX20 Jan2017, stopped working just after 1 year (vacuum worked but stopped moving) sent it back to Zodiac for repair under warranty, their cost) all good. 2 and a bit years after purchase the thing stops again, runs for a minute then the fault light comes on and starts to flash, robot dead in the water. Of course it is now out of warranty. Email Zodiac 4 times, no reply, tried to call them no return call. So I get on their website and find out that they have a repairer listed close to me. I call them and they tell me that they cannot get through to Zodiac most of the time. Anyway, drop off the robot at the repairer today 30/10/19, lets see what comes out of this.
I repeat, DO NOT BUY A ZODIAC ROBOT!
Constantly stops, doesn't clean, electrical design flaws, poor service
Machine never really cleaned well - even with the higher grade micro filter leaves fine dust.
Then stops repeatedly. Needs to have electrical plugs cleaned constantly else will stop and flash.
Finally pins in plugs corroded. Can't get any satisfaction from pool shop or zodiac to fix.
Looking to have electrician mod with a marine grade plug.
Zodiac woman said they don't speak to the public on their customer service line- seriously.
Never ever ever buy zodiac
Purchased in December 2016 for $800.00.
Excellent after sales service from Zodiac NZ
Bought on 31st March 2016 and developed a fault well outside the warranty period. After discussion with the NZ Zodiac Manager the problem was resolved to our total satisfaction. Couldn't have asked for a better solution. Highly recommended
Purchased for $1,400.00.
- Verified purchase
Listen to others and me. Stay clear of this product. It does not meet expectations
Was great through its first summer use. Now doing a winter clean it's going 1 direction only. Won't go up the wall and won't change direction. Just sits in the corner running in the same spot. It's clean and tracks are working. Still under warranty so hopefully it's fixed. I'm extremely disappointed in this product playing up so soon especially when I read others reviews but continued with my purchase stupidly. My advice is stay clear of this product and listen to others advice like I should have. So Zodiac I look fwd to hear how you will rectify my situation
works ok, but died again
The cx20 was great initially, however we had to send it for warranty repairs when it stopped working entirely. At that time we also advised the tracks kept coming off during use. The machine was returned and worked, however the tracks weren't replaced and kept coming off. The unit broke again on the weekend - no power to the control box at all. It is now out of warranty so now we will be up for buying a new control box and hoping that is the issue, but if it isn't, we will be stuck with the cost of a new machine. I bought it in November 2016 and hoped it would last longer than it has, considering the high cost of the unit. I won't buy another zodiac.
Purchased in November 2016 for $900.00.
AVOID THIS MACHINE
Was a good machine but then It died just after warranty. I spent $400+ dollars and a $99 fee to a “supplier” to have it fixed only to die 6 months later and be told their repairs are only guaranteed to last 3 months. This machine was not used excessively I would have expected more from something for this price.
Purchased in September 2016 at Waterama for $1,500.00.
Great cleaner that breaks quickly
We brought this cleaner back in January 2016 and it worked perfectly for fourteen months and then the info light came on and it wouldn't do anything. We returned it to Zodiac and they fixed it under warranty. The light came on again last week and when I phoned Zodiac they said that the repair was Over a year ago and so was was not covered by them. I would expect a product that costs $1000 plus, and is used only twice a week in the Sydney swimming season to last a bit longer than just over three years. If only Dyson made pool cleaners!!
Purchased in January 2016 for $1,050.00.
So far, So good
Only early days but the Zodiac CX20 is working as intended. Cleans pool thoroughly in about 2 hours. Climbs walls and steps comfortably. The unit is easy to clean, maintain and operate. Would recommend at this stage.
poor service from zodiac, lead times and warranty work not good
Good morning I would like someone to call us in regards to our zodiac pool cleaner I have attached a photo of the back of the control module with model number etc. The cleaner is not running as it should be, we placed it into the pool and turned it on it runs for about five minutes sometimes less and then turns itself off with the small red light on the left hand side of the control panel flashing.
This is not the first time we have had to send our robot back to you guys we sent it back for this very problem as well as a separate issue o...
Purchased in April 2017.
Bad experience with zodiac aftersales
My cx20 has only done 300 hours and has died. I called zodiac and they suggested my two local pool shops (neither of whom sell zodiac pool cleaners or know anything about them) are my local representatives! $110 for the privilege of having them courier the robotic cleaner, 20mins down the road, then I’m told the product needs $700 worth of a new motor! ($1100 to buy new!) I called zodiac who basically said ‘yeah, bummer dude!’ You’ll have to speak to the pool company who sent it to us. The zodia person wasn’t ‘allowed’ to talk price and couldn’...t let me talk to anyone who could! Apparently money is something I need to talk to the representative about... so I did... apparently that’s what zodiac charges... talk about the being given the run around!!
Purchased in December 2016 for $1,099.00.
Keeps breaking down
I have the zodiac CX20 - bought in September 2016
Broke down and needed to be repaired in Jan 2018.
Now needs to be repaired again as has the same fault.
The fault is that I start the pool cleaner and it will start for a couple of seconds then stop with the error light flashing.
Seems to only last just over 12 months and needs repair - I have emailed apac.technicalsupport for assistance again.
Called Zodiac - they repaired it for me.. Service was quite good. Anyone with issues i recommend call the 1300 number ...
Purchased in September 2016.
Tracks come off on edges of pool steps, does not clean into rounded corners.
Tracks come off on sharp step edged. Does not clean rounded corners. It also has trouble covering a thorough clean pattern.
Purchased in December 2017.
Just out of warranty and it is now broken :(
Purchased the CX20 Oct 2016 and it worked perfectly well. Very pleased with it but not until yesterday we tried to use it and it goes for a bit then suddenly stop, then it seems it is trying to move until after a few minutes it goes again for a few seconds then stops again. I hope zodiac can help us out with this as it is just outside the warranty period and we can't afford another 1k at the moment.
Purchased in October 2016.
- Verified purchase
Just out of warranty and its broken! :(
Had this unit for 3 years, the first two seasons it worked well and now when it's turned on it runs for 10 seconds and stops!! Of course it is now out of warranty!! Considering it was nearly $1k you would think it would last a lot longer than it has.. Very disappointed, I hope Zodiac can help!
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Questions & Answers
Is there a reason why the tracks just come off and is there a fix.
I have had my cx20 pool cleaner for 2 years now. After one year one of the tracks kept coming off so I purchased a new one but unfortunately the track keeps on coming off regularly.
My Zodiac Cx20 will only drive in one direction. Any tips on what could be wrong and how I might be able to fix it? This is its second summer of use. Was working fine at the end of last summer and was stored for the winter. I have tried calling Zodiac but obviously they are not open on weekends.
CX20 has stopped working tried to contact zodiac no answer left message to call back no response. With the reviews with no responses from Zodiac looks like some thing that needs to be looked at by Fair Trading commission. I have read all the reviews and all CX20 seems to have the same Issue . PLease contact me on )413707093
Sadly you are one of the many (like myself) clients that purchased a reputable brand, which sadly suffers with NO custoer service.
Like you I have changed motor, now am skeptical about paying another $300 to change the control box - and need someone to say "test it like this" or offer something to get us all out of this predicament.
After calling this week, leaving callback numbers, then emailing, have now allowed 7 days before I go to the CTTT to ask them to investigate how Zodiac are allowed to operate in this manner ,in contravention of Australian consumer law.
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