The Great and The not so Great
I have had my CX20 for approx 16 months and had intended to review it earlier as it had been magnificent. We have a large Gum tree which is close to our pool so the cleaner worked overtime with twigs gum nuts and of course leaves and until about 2 weeks ago it had not missed a beat then it just stopped moving. I contacted Daniel at Zodiac who was super efficient in having it picked up and taken for repairs. Got it back a few days ago after a new motor block was installed under warranty and its back to normal. It does many people have had the same issue with this model so i guess i was lucky it was in the warranty period.
Disappointing outcome with CX20
Purchased CX20 late 2016, failed just prior to the warranty expiring, repaired under warranty, didn't specify what the fault was. Has now failed again, Dec 2019, purchased & returned a control unit since that wasn't the issue. Contacted Zodiac who suggested to contact one of their outlets. Unfortunately these outlets don't specify what exactly they do. Still waiting for Zodiac to respond as to who can actually repair the unit. I believe it's the drive motor for the tracks has failed but this is part of the Motor Block Complete. I didn't believe...it was worth the risk just replacing this part. Just making the point the CX20 did a fantastic job when it worked, I looked after the unit & have estimated that I got, perhaps, 70hrs service life after it was repaired under warranty. That service life is unacceptable & makes the CX20 a most expensive pool cleaning system based on this criteria. I'm disappointed with the response from Zodiac, there's a total lack of product support from them. I also believe Pool & Spa W/house should bring more pressure on Zodiac to provide better product support. I definitely won't be purchasing any Zodiac pool cleaners in future based on this experience Regards
Broke down twice
Had CX20 for 3 years now. After 6 months it broke down and had motor block replaced. I have looked after it well since new. Now the motor block PCB board has broken down. The CX20 blows water but won’t move. When you plug the motors into the blower connections on the PCB the motors work. So it is clearly the PCB that is broken but I was informed by Zodiac that I need to buy an entire motor box $400. The PCB would be only worth $20 and my unit would be fixed. I bit the bullet and went out and bought a Dolphin S200. It has local service and is d...oing a better job than the CX20 ever did. Don’t waste your money on zodiac buy something else. You will be better off in the long run. A CX20 unit worth $1200 should have a longer warranty than 2 years and the backup should be far better than it is. I’m actual fact I bought the a Dolphin robot off the Dealer that Zodiac said we’re their agent. The dealer does not stick ANY Zodiac robots.
Purchased in November 2016 for A$1,200.00.
Better options out there
I've had the same problems as some people on here have reported. The cleaner just stops, error flashing on the control unit. Do everything as the manual says to do (troubleshooting) still to no avail.
Rang Zodiac and they told me they do no handle customers and to seek your local pool/service centre. What a waste of time.
You'd think that the company would care about its product and its customer base in regards to fixing problems. They don't.
On top of that, their website fails to locate a local dealer (within the Sydney region). Which they say to go to and locate, terrible.
Purchased in February 2016 for A$1,100.00.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Worked very very well at first....
Was a ripper of a unit for 3.5 years and then it just stopped. Cleaned very well and got to most parts of the pool. Just hope I can get it going again.
DM sent to Zodiac as it should last more than 3.5 years.
Purchased in May 2016 for A$900.00.
Rubber Track Coming off
Have had this robot since 2017, overall satisfied with performance. Recently one of the rubber tracks has been coming off every time I run the robot. Zodiac, what is the solution? Please advise.
Purchased in January 2017.
2yrs and 9 months until death
Worked very well (Not counting throwing track, maybe x 3 total) until now does the well described stopping after 1-2 minutes. Probably the motor block. Been treated reasonably well. Im neutral on whether this constitutes value or not but wanted others to know what to expect. 2 yrs 9 months or so.
Purchased for A$900.00.
Stopped working after 2.5 years
My CX20 has developed a fault in the last couple of days. It works for a couple of minutes and then stops with the error light flashing.
Zodiac have already repaired the unit once due to it going in circles. Not sure what to do as I don't want an expensive repair for a unit that is out of warranty and isn't even 3 years old.
Stopped working after 2 years.
I was very happy with the performance of the cleaner, when it was working. Then after the warranty period expired it started cutting out and only working sometimes, eventually it stopped all together. I would have expected it to last at least 5 years for the price.
Purchased in January 2017.
Brilliant in the beginning BUT
Thought we'd spend more money and get a better unit. For a $1000 unit it is reasonable to expect it to last 5 years.
After about 18 months it began to move in circles so contacted Zodiac support.
Zodiac said that the motor had died so we could replace motor (at about $300).
It was very unlikely to be a dead motor as the unit still worked just didn't move properly.
Had it looked at by someone (not associated with Zodiac) and the gears were worn on one side (makes more sense than dead motor).
Contacted zodiac vic again to purchase new gears. Drove 2.5 hours to pick up only to be told they do not sell retail. Wasted 5 hours.
Do Not buy a Zodiac!
Bought my CX20 Jan2017, stopped working just after 1 year (vacuum worked but stopped moving) sent it back to Zodiac for repair under warranty, their cost) all good. 2 and a bit years after purchase the thing stops again, runs for a minute then the fault light comes on and starts to flash, robot dead in the water. Of course it is now out of warranty. Email Zodiac 4 times, no reply, tried to call them no return call. So I get on their website and find out that they have a repairer listed close to me. I call them and they tell me that they cannot get through to Zodiac most of the time. Anyway, drop off the robot at the repairer today 30/10/19, lets see what comes out of this.
I repeat, DO NOT BUY A ZODIAC ROBOT!
Constantly stops, doesn't clean, electrical design flaws, poor service
Machine never really cleaned well - even with the higher grade micro filter leaves fine dust.
Then stops repeatedly. Needs to have electrical plugs cleaned constantly else will stop and flash.
Finally pins in plugs corroded. Can't get any satisfaction from pool shop or zodiac to fix.
Looking to have electrician mod with a marine grade plug.
Zodiac woman said they don't speak to the public on their customer service line- seriously.
Never ever ever buy zodiac
Purchased in December 2016 for A$800.00.
Excellent after sales service from Zodiac NZ
Bought on 31st March 2016 and developed a fault well outside the warranty period. After discussion with the NZ Zodiac Manager the problem was resolved to our total satisfaction. Couldn't have asked for a better solution. Highly recommended
Purchased for A$1,400.00.
- Verified purchase
Listen to others and me. Stay clear of this product. It does not meet expectations
Was great through its first summer use. Now doing a winter clean it's going 1 direction only. Won't go up the wall and won't change direction. Just sits in the corner running in the same spot. It's clean and tracks are working. Still under warranty so hopefully it's fixed. I'm extremely disappointed in this product playing up so soon especially when I read others reviews but continued with my purchase stupidly. My advice is stay clear of this product and listen to others advice like I should have. So Zodiac I look fwd to hear how you will rectify my situation
works ok, but died again
The cx20 was great initially, however we had to send it for warranty repairs when it stopped working entirely. At that time we also advised the tracks kept coming off during use. The machine was returned and worked, however the tracks weren't replaced and kept coming off. The unit broke again on the weekend - no power to the control box at all. It is now out of warranty so now we will be up for buying a new control box and hoping that is the issue, but if it isn't, we will be stuck with the cost of a new machine. I bought it in November 2016 and hoped it would last longer than it has, considering the high cost of the unit. I won't buy another zodiac.
Purchased in November 2016 for A$900.00.
AVOID THIS MACHINE
Was a good machine but then It died just after warranty. I spent $400+ dollars and a $99 fee to a “supplier” to have it fixed only to die 6 months later and be told their repairs are only guaranteed to last 3 months. This machine was not used excessively I would have expected more from something for this price.
Purchased in September 2016 at Waterama for A$1,500.00.
Great cleaner that breaks quickly
We brought this cleaner back in January 2016 and it worked perfectly for fourteen months and then the info light came on and it wouldn't do anything. We returned it to Zodiac and they fixed it under warranty. The light came on again last week and when I phoned Zodiac they said that the repair was Over a year ago and so was was not covered by them. I would expect a product that costs $1000 plus, and is used only twice a week in the Sydney swimming season to last a bit longer than just over three years. If only Dyson made pool cleaners!!
Purchased in January 2016 for A$1,050.00.
So far, So good
Only early days but the Zodiac CX20 is working as intended. Cleans pool thoroughly in about 2 hours. Climbs walls and steps comfortably. The unit is easy to clean, maintain and operate. Would recommend at this stage.
poor service from zodiac, lead times and warranty work not good
Good morning I would like someone to call us in regards to our zodiac pool cleaner I have attached a photo of the back of the control module with model number etc. The cleaner is not running as it should be, we placed it into the pool and turned it on it runs for about five minutes sometimes less and then turns itself off with the small red light on the left hand side of the control panel flashing.
This is not the first time we have had to send our robot back to you guys we sent it back for this very problem as well as a separate issue o...
Purchased in April 2017.
Bad experience with zodiac aftersales
My cx20 has only done 300 hours and has died. I called zodiac and they suggested my two local pool shops (neither of whom sell zodiac pool cleaners or know anything about them) are my local representatives! $110 for the privilege of having them courier the robotic cleaner, 20mins down the road, then I’m told the product needs $700 worth of a new motor! ($1100 to buy new!) I called zodiac who basically said ‘yeah, bummer dude!’ You’ll have to speak to the pool company who sent it to us. The zodia person wasn’t ‘allowed’ to talk price and couldn’...t let me talk to anyone who could! Apparently money is something I need to talk to the representative about... so I did... apparently that’s what zodiac charges... talk about the being given the run around!!
Purchased in December 2016 for A$1,099.00.
Questions & Answers
Tracks are coming off. Is there a way to re tension the wheels as I am thinking this could be the problem. If not, what can I do about the track coming off?
The light flashes 3 times, turn on to run and goes 1 meter then stops. Filter is clean.
I have been in the pool inductry over 30 years.
One of my clients has a Zodiac CX20 Robotic pool cleaner.
It was not my brand of choice, nor did I recommend it or sell it to my client.
Over its 3 year life, It has been repaired once, unfortunately it was within its 2 year warranty however Zodiac deemed it was not a warranty repair & it cost my client over $400.00, They were not happy.
The cleaner has again been playing up. After calling Zodiac, they have simply advised that the product is out of warranty & they can no longer repair it (unless it is in Warranty).
They referred me to another company to get it repaired.
I rang the other company who simply advised they do not repair Zodiac Robotic pool cleaners. Back to Square 1.
Frustration setting in for my client & myself.
I'm in the pool industry. What hope has any other poor customer got.
The service is unacceptable.
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