Zodiac CX20 Robotic Pool Cleaner
The robot worked as advertised for 4 months and then stopped one morning mid cleaning cycle. I followed all the cleaning and troubleshooting guides but could not solve the issue.
Its a back-to-base warranty and I delivered it myself to Zodiac to try and speed up the process. It has been with them for almost 3 weeks and it was not until today that I got an update, not from Zodiac but the pool retailer who I had asked for help, despite emails and phone calls to Zodiac from me. I was informed it may be ready by the end of the week. It better w...ork when I get it back! Also, I live in Adelaide and I was told there is apparently a single technician serving SA and the NT who was away in the NT and on holidays during by warranty claim. Customer service people at Zodiac tried to help, but ultimately poor customer service has let them down in my case and they don't seem to be resourced adequately. My opinion is that if they can't fix it within 5 working days they should ship you a loan unit while yours is being repaired, so you are not further inconvenienced. Very poor experience thus far, I will update when I get the robot back.
Dead in 6 months
I have lost my warranty on my 8 month old robot CX20 because I cannot produce 6 months of water testing records! A product costing 1000 dollars has to be more dependable and robust than this robot!
On 18th of April 2018 Wednesday when [name removed] picked up machine for inspection to why it had died he said there are a few problems with the robots due to the coiling of the cable and it’s inabilty to uncoil. They have problems and Zodiac are working on it!
Excellent Customer Service
I purchased a Zodiac CX20 from Best Pool Supplies. The price was good and the delivery prompt and the pool cleaner worked well. After about 18 months use the cleaner started to act up stopping frequently throughout the cleaning cycle. I completed a warranty claim form on Best Pool Supplies website. I received a response the next day followed a couple of hours later with a phone call from Zodiac who organized a courier pick up for the following day. The cleaner was repaired and returned within a week.
Exceptional customer service from both Best Pool Supplies and Zodiac. Highly recommended.
Thanks to Zodiac Australia
Have Zodiac CX20, and small closer clip broke on cover. Spoke to 3 suppliers, said they can't replace that (yellow) clip ... need to buy the whole cover. Thanks go to Kirsty at Zenith Australia for supplying this part (actually whole cover) under warranty. Great service given we had not registered the warranty!
Zodiac CX35 Robotic Pool Cleaner
Well got the Zodiac CX35 today, easy to build and put together.Works a treat cleaning the pool floor & walls etc easy to release the filter for cleaning out pool cleaner, picks up leaves & debri easy.Have a 10mx5m pool and it keeps the pool clean excellent product Highly recommend
- Verified purchase
What a time saver !!
We have had the CX20 now for about a month or more and I couldn't be happier. This little product has given me back so much time that used to be used to clean the pool. Extremely easy to setup and operate, push a button and off he goes. Leaves and other debris are all picked up and the on board filtration system is also easy to clean and takes seconds. The end result is a lovely clean pool and I hardly had to do a thing. I buy a lot of technology products and the Zodiac CX20 would have to be one of the best. We love 'Herbie' and what he does.
My Pool never looked cleaner.
I run the cleaner for an hour before I intend to swim, and it clears the debris from the bottom of the pool effortlessly. The added benefit is that because the filter system is self contained, my pool filter does not need cleaning as often. I also love how it switches off after an hours running. For the price I am more than happy.
I've found the Zodiac cleaner to great. i cleaned the walls and the floor for the first time and since then i have cleaned the floor only as i don't need the sides cleaned every time i use it. Easy to use and easy to clean up. Best $800.00 I've spent.
- Verified purchase
Awesome Pool Cleaner
This is my first robotic pool cleaner after my suction cleaner failed. What an awesome piece of kit! I am using the standard 100 micron filter basket and our pool has never been cleaner. Living in the Blue Mountains we always have leaves in the pool. The CX20 seems to thrive on them and it only takes an hour to have everything off the bottom. The old suction cleaner we had would clean maybe 30% of the pool and was continually choked with leaves. We haven't had an electricity bill yet however, I can only see it going down as now the filter pump isn't having to work so hard. I can't recommend this cleaner highly enough and I can't see how the more expensive robotic cleaners could be any better.
Some things to consider before you buy
Unlike other cleaners, the Zodiac can't be left in the pool - wish I'd known that before I bought it.
It shouldn't be left in the sun, as it is known to melt.
It's very heavy to lift out of the pool, especially from the deep end, (being a semi-disabled pensioner), but I've learned to stop the thing whilst it's in the shallow end, as it's easier to reach.
The electrical unit gets very hot, and because the thing seems to prefer a two hour cycle before cuting out, the little unit has to be left to cool before the operation can be restarted in o...
Zodiack CX20 Cleaner faults
I purchased this cleaner in February 2017 on ebay from Pool and Spa Warehouse, originally I was pretty impressed on how it worked but disappointed with the fact it wouldnt clean my steps or kiddy ledge. After first 6 months the tracks fell off and wouldnt stay on yet the cleaner was still working. The cleaner would also mostly concentrate on the deep end of the pool. Now last week the cleaner stopped completely and i noticed the drive gears were all worn and loose. Spoke to Pool and Spa Warehouse and they said Zodiac will call me but still nothing bit disappointed with this
The worst after sales customer service department
I recently purchased a Cx20 and it was performing really well, however one day it just stop working.
It appears that the tracks or the one of the main wheel has jammed. I tried the problem shooting suggestions but this did not fix the problem
I contacted the after sales department via email and was advised that I needed to place the cleaner in package and it would be collected. It has now been 14 days and the cleaner is still sitting at my front door.
I have sent 3 subsequent emails with no reply.
Had I know that the after sales services would this poor I would have elected to purchase a more expensive model from a competitor. Think twice before purchasing!
Zodiac CX20 Great value robotic cleaner
After trying other suction and robotic pool cleaners I decided to take a chance on the lower priced Zodiac CX20 robotic cleaner. What an excellent piece of equipment! It efficiently cleans my large concrete pool, floor and walls. Unlike other robotics, you do not need to turn the unit over to empty the canister. It's on the top so emptying and cleaning is easy. Very happy with this purchase.
- Verified purchase
Great little cleaner
This does a great job on our 8m x 4m fibreglass pool. After reading the reviews I also purchased to 100 micron filter as we get a lot of fine dust during summer and it cleans it up great. I have used it 6 times so far and occasionally it will miss a very small area but I just restart it and it gets it the next time. The filter canister is very easy to clean as well. Only early days but Im very happy so far that I didn't pay $2000 for a dolphin which does the same job.
Zodiac CX20 efficiently cleans extra large concrete pool of leaves, fine sand and dust.
My husband, now deceased, bought our CX20 and was really happy with it. It worked really well in our extra large concrete pool which takes some time if it has to be cleaned by hand vacuum so when the CX20 started playing up by keep trying to climb the sides when not set to do so I was very grateful for Zodiac’s efficient after sales service who quickly fixed the problem.
The cleaner was returned to us in time for Christmas and I used the cleaner again on Christmas morning, when it brought back to me how pleased my husband was with his purchas...
Returned with the same problem!
I just had the cleaner returned after being away for roughly one week. After having it for only 3 months! So excited that it was back for Christmas. Alas it still doing EXACTLY what I sent it away for. Not very happy. With over 50 people coming this weekend and for Christmas day I needed to clean the pool. What do I have to do to get satisfaction? Please I need a solution and fast. I also need my cleaner repaired properly. Fail Zodiac.
Very reliable so far....
Purchased in Oct based on reviews and to date have found the machine need cleans excellently, we have recycled red bricks around pool that the salt water tends to erode a little so pool has a lot of fine brick dust and dirt, the CX20 works well removing all this. We just have the standard 200 micron basket I think so that works well for all the fine particles. Use approx 1-3 times per week and think it's been a great so far, as mentioned by previous reviewers there are some parts of pool it can't get, we have semi circular steps which would be unachievable by most cleaners, we just sweep them down into the main area and cleaner takes care of that. Very happy so far......
- Verified purchase
Certainly does what it says on the can
Was sceptical of the claims and have used the robot for the last two weeks. It is a real game changer. It cleaned the pool and the sides as well in under 2 hrs. The pool was left spotless and has stayed clean for the past week. Previously with the pump connected kreepy crawly my pool would need me to go over it again manually and leave sediment on the bottom. I admit I was sceptical but have been proved wrong and have more time now as well
Very good and easy to operate, but..............................
Have owned it for 19 months. Have used every day for 1-2 hours. Now after 10-15mins the one rubber track falls off and renders the machine inactive. Perhaps it has stretched somehow. Cannot adjust the wheels for a more snug fit.Any ideas....not sure if the rubber tracks can be purchased as a spare or is there a separate issue here?
control panel not working
we purchased the cx20 cleaner approx. 3 years ago, has been working good until today. When I turn cleaner on at control panel the control panel shuts off, is this a problem with cleaner or control panel, there is nothing blocked in cleaner, any correspondence would be great to fix problem regards Andrew duck
Questions & Answers
Tracks are coming off. Is there a way to re tension the wheels as I am thinking this could be the problem. If not, what can I do about the track coming off?
The light flashes 3 times, turn on to run and goes 1 meter then stops. Filter is clean.
I have been in the pool inductry over 30 years.
One of my clients has a Zodiac CX20 Robotic pool cleaner.
It was not my brand of choice, nor did I recommend it or sell it to my client.
Over its 3 year life, It has been repaired once, unfortunately it was within its 2 year warranty however Zodiac deemed it was not a warranty repair & it cost my client over $400.00, They were not happy.
The cleaner has again been playing up. After calling Zodiac, they have simply advised that the product is out of warranty & they can no longer repair it (unless it is in Warranty).
They referred me to another company to get it repaired.
I rang the other company who simply advised they do not repair Zodiac Robotic pool cleaners. Back to Square 1.
Frustration setting in for my client & myself.
I'm in the pool industry. What hope has any other poor customer got.
The service is unacceptable.
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