Nice Low End Robo
I've owned the TX35 for just over a year now. I was immediately impressed with how well this unit cleaned my 14m pebblecrete lap pool - I trialled more expensive (and MUCH LARGER) cleaners that didn't seem to perform any better than the light weight, easy to handle TX35. After giving rave reviews to all my friends all through last year, the unit started having issues just prior to Xmas (stopping unexplainably, spending a lot of time in reverse, doing 'cartwheels', getting stuck in places it never used to get stuck, etc, etc).
At the time I thought - 'ah well, you get what you pay for, but I have had 12mths of exceptional service'.
Now the story gets better - I contacted the Zodiac service/support guys, and can I say I have nothing but glowing praise for their customer service. The issue was resolved in a timely, hassle free manner honouring their warranty obligation, and my robo is now back in the pool doing it's job just as well as it did all last year.
Well done Zodiac - nice work!! (fingers crossed I get more than 12 mths second time around).
Purchased in January 2018.
Will not clean whole pool.
I trialed this unit, and it was not good. It would get to the surface of the pool when doing the walls, jet the water out filling with air, then slowly sink back down. It would lose its position when it did this so any algorithm it uses is useless. For this reason, it wouldn't cover the whole pool and This was only a small pool.
Great Pool Cleaner - Why did I persist with suction cleaners for so long??
This is first robotic cleaner after 20 years with numerous suction cleaners. So far, after 5 weeks, it is fantastic. Scoops up long strands from palm fronds as well as large and small leaves, simple clean of basket and caddy included keeps it all tidy and easy to wheel out of the way. I turn the pool filter on half way through to clean any dirt it stirs up and pool is clean as a whistle in 2 1/2 hrs. For under $1K including caddy great buy. Very happy so far.
Cleans O.K. But needs replacement parts after one summer.
We have been happy with the performance to date. Unfortunately, the tracks need replacing after one summer of use twice a week. I would have expected a bit more use. Especially if it will cost fifty dollars a season to replace the tracks.
As I have just had surgery on my leg, vacuuming the pool is not the best option at the moment.
Just doesn’t seem to work
I purchased this unit with a new pool less than 3 months ago. It doesn’t go up walls. Runs for a few minutes on the bottom then stops. Get 3 blinking lights on the info light. Turn it off then on again and same thing. Tried troubleshooting. Picks up sand / dirt and does a good job...just doesn’t run for more than three minutes at a time. Troubleshooting in the manual is useless, no info re what blinking light sequence means, what the actual cycle time is etc.
Hoping customer care on here can offer advice
great pool cleaner
picks up all but long strips from palm trees, but seems to do a good job only in for a couple of times per week, does bottom , sides and up to water line, great cleaner suction cleaner always blocking up and replacing parts all the time, Very easy to put in pool and take out also easy to clean
Frustrating - better of manually cleaning
So far - I think we will be better off with a suction cleaner as this does not pick up anything small. Zodiac say you can buy a finer weave basket 100 micro instead of the supplied 200 micro, but why don't they provide the finer basket to start with, something that will do the job right the first time.
Not happy and would prefer something better
This cleaner has proved to be great value for the money
I have used the TX35 three times, the first time it had trouble climbing the walls but the pool had not been cleaned for several months.The second time it had no difficulty climbing the wall to the water line and picked up leaves about 2 cm long and striped palm leaves up to about 12 cm long as well as a fine white algae. Cleaning of the basket was simple and fast. The TX35 did get caught in the corner of the pool on one occasion.
Can only clean shallow end of pool
Zodiac claim cleaner not suitable for my pool. Specs on product say nothing about not being suitable for pool with a deep end just over 1.8m. Zodiac tech said it can't be fixed and I should be upgraded but was overruled by head office. Supervisor did not contact me back as I requested. Very sad as I really like how it cleans, but only does half of pool. Zodiac expect me to pay several hundred dollars to upgrade to VX model. Stay away from this product.
Great cleaner for the price
We've had this pool cleaner for about 9 months now and it did a cracking job over summer keeping the pool floor clear of dirt and debris. I purchased this one because it was easy to assemble and clean and I liked that it had the clear top so I could see when it was full. I have just used it again before putting the pool cover on for winter and I have just realized I think it works better when the pool is really quite dirty! I love that it goes up the walls therefore saving me the need to brush them. For a lower end robot it is better than I expected. I'll be happy if I get 4 years out of it.
Product sucks- unfortunately not like it’s designed to
After having an RF cleaner for years I bought this on advice from the pool shop lady after my old one died. I liked the idea that it would clean the side walls and steps. The very first time I used it I realized I’d made a mistake. I have a lot a finer dirt get in my pool so I purchased the finer catcher, unfortunately it still wasn’t enough and passes the dirt straight through.
I wished I’d had returned it straight away but going into winter I thought it would do an ok job. I’ve just started using it again and it’s actually gotten worse. It misses hole sections of the pool, spends half the time going backwards (it doesn’t suck while reversing just stirs up dust to settle on the area it just cleaned)
I rang zodiac who told me there was not much I could do after the pool shop told me I couldn’t return it but try moving the weights, I asked for some info on this procedure and was told it should be in the manual. (It wasn’t). I’ve tried moving the weights, I’ve tried putting it up the shallow end.
My advice is to stay clear of this product
Over all Happy so far have had only 1-2 month
Have had about 1 month or so now. Use twice a week on a 4 meter X 2 & half metre Bestway steel framed pool. Works well so far but find I'm using a hand held vacuum to get some dirt out it isn't picking up. Nevertheless am very happy only purchase to date. This product to date has improved the cleanliness of overall pool. I just leave it to do it's job for 2 hours.All good am happy I brought this product.Nothappy with price I paid and really wish they had made it as a remote control.
Robot is great when it works, but Zodiac service and support has been very disappointing.
I was originally very impressed with this unit, but it has stopped climbing the walls to the waterline in the deep end. It still cleans to the waterline in the shallow end, but not the deep end. The unit was sent away to Zodiac and they couldn't fault it. As soon as I got it back, it still had the same issue. Zodiac came to my home to inspect the unit working in our pool and the report I got was that the robot was functioning correctly - no issues found. That same afternoon that the Zodiac technician had been, I took 3 videos of the fault (the robot not reaching the waterline in the deep end) and sent them into Zodiac. I have had no response at all. Not even an email or a phone call to say that they would be coming back to investigate further.
I work in the service industry and have to say I think this level of support is a joke.
Annoyed / Disappointed / In trouble with my wife for not doing required research
Our pool is fairly clean the main issue is sand on the bottom. Difficult to remove as we have a cartridge filter and cant run to backwash so if we try and vacuum sand out it just goes through the filter system back into the pool. Purchased this unit based on advice from pool-shop. Made it very clear (via email so it was in writing) what my requirements were and that having the sand removed was the main reason for purchasing. We have had the unit for several weeks now so in summary make the following observations.
- Easy to assemble
- Easy to use
- Stand makes storing the unit very easy
- Exactly the same experiences as the other negative reviews, indicating there are serious flaws with this unit
- Goes backwards more than forwards
- Moves very quickly stirring the water up making a real mess
- No way to remove from pool other than pulling out by the power cord. Probably OK to do this however you need to be careful not to damage the cord.
- Does a poor job at picking up sand despite installing a 100 micron filter
- It appears to run in such a way that it misses so many parts of the pool. We have a basic shape, medium size pool. It will clean along one line for a minute then chuck itself in reverse and go and clean the other end of pool for 30 seconds. Then go up the wall once. Then get stuck on the step. At the end of the cycle only half the pool has been cleaned its extremely disappointing.
- Amount of sand / leaves collected at the end of a cycle is minimal.
I have contacted the pool shop (who are great to deal with) and they organised for a tech to come out 17/5/18 from Zodiac. I also spoke to Zodiac directly on the phone. The CSR was helpful and considerate however given there are no controls or setup changes you can make I am not sure how the tech will make the unit work any better. Based on my requirements which I made extremely clear at purchase the unit is not fit for purpose and I will be returning it. I cant get my head around how such a product makes it to market. Wouldn't it be thoroughly tested by Zodiac prior to releasing.
Does not do a good job of cleaning our pool
We originally chose to purchase a different model that had great reviews, but received an email from the retailer to offer this later and greater model at no extra charge. We now wish we had followed through with our original order. We don’t have a large pool and this machine spends most of the time stirring up the water and leaves the floor just as dirty. We spend more time cleaning up after it....not fit for purpose in our opinion! Our old suction cleaner did a much better job.
Fantastic little unit
Bought this after my old vacuum started falling apart. Local pool shop had suggested getting a robot for over two years so I thought I may as well bite the bullet and get one.
Got the Tx35 home, chucked it in the pool, and nothing. Completely dead. Pool shop ordered me another and after 4 days I was ready to chuck the replacement in.
No tricks, just plugged in it and turned it on and it took off like a champion. Cleaned steps that had rarely been touched by the old vacuum, and scrubbed the waterline like there was no tomorrow.
First clean of the on board basket was an eye opener. Had picked up things that I would never have known were in the pool. Ten years worth of rubbish, slurry and random trash. Extremely impressed.
I try to run it everyday for a few hours to keep pulling the crap out of the concrete and now the pool is a colour that I haven't seen for a long time. Great result in my opinion.
I definetely recommend the Tx35. It's a ripper!
This is My first pool robot so was not sure of what I was going to get. I have had an excellent experience with a vacuum cleaning robot - the best money I have spent on anything in the house! So, I thought I was going to be suitably impressed. Sadly not to be. Easy enough to assembly and get running- good. But now we get to performance. Just like the previous reviewer it spends a lot of time going in reverse?? And while in reverse the vacuum is not on! Other issues:
- vacuum is not on all the time - never in reverse. Vacuum must operate by the forward motion of the wheels/track. Spends too much time in reverse.
- runs too fast. Does not pick up the leaves and small debris. It just pushes them aside.
- climbs walls ok. Then goes in reverse and vacuum stops, robot then just drops to the bottom of the pool to stir up the rubbish.
- the flapper wheel runs at that same speed as the wheels so does not brush the surface clean.
Generally disappointing. Picked up a handful of leaves in its cleaning cycle, but certainly did not clean the pool floor and walls of the leaves that were there.
Adequate - no more
In my opinion:
Promotional material poor in explaining machine only works ONE set time pattern and cannot be set to only do pool floor. Instructions with machine are useless, a 5 year old could write better. Example
1. Says do not use extension lead; not many pools have a power point close enough that the supplied mains cable will reach.
2. Says when finished cleaning to get machine to climb side wall, then lift by handle. Of course machine is not controllable, so usually stops in middle of pool. Then you need to pull it to you by the floating power cord, which it tells you not to do.
3. I agree that the 100 micron filter that I purchased for an extra $79 makes no difference at all.
4. Beater bars do not always shift and lift the dirt, so machine passes over the top of some debris. Needs more robust beaters,
5. In fact no real instructions at all beyond "press button and red light comes on". No means to control the time it runs for. Nor any selection for floor only option (no sides cleaning).
So better than nothing, but for a major pool company a very disappointing offering. Could have done a lot better.
Happy we purchased
Very easy to use, set and forget and no longer need to put the sock over the skimmer basket as this picks up all the fine stuff that used to go through the skimmer.
Would recommend this to anyone that has a smaller inground pool, recently had trees removed and this head the pool back to normal in no time at all.
We were so looking forward to getting this cleaner but have found it to be rather disappointing. It spends more time going backwards in the pool and stirring up the dust than it does going forward. Unfortunately when it is reversing it is not sucking anything up so it just moves dirt and debris around without actually vacuuming it up. It tries to climb the walls backwards and then instead of moving forward in a straight line it rears up, pivots and almost tips over before dropping back down (and stirring up more dirt). After reading reviews we purchased the 100 micron filter owing to the fine dust we get in the pool but it doesn't seem to make much difference at all. It does pick up leaves and small bugs etc but overall it is nowhere near as good as we thought it would be.