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Reviews
Cannot trust Zodiac brand any more
I bought the affordable tx35 and granted it has worked well for two thirds of its life. However the last year it only intermittently performs, often failing to start instead blinking its red light or starting properly then failing sometimes through its cycle without me realising and then it has its blinking red light. I used this infrequently about once a month and was meticulous in its care, use and storage and yet it has failed. It is of course out of warranty. Since we live in a throw away society, the encouragement from techs and retailers ... Read moreare to throw it away as it will cost almost as much to fix as it will to buy a new one. Even accredited Zodiac dealers tell me it is cheap rubbish and point me towards a supposedly better brand. It's a similar story for my Zodiac chlorinator which I'll review separately. Whilst some might think one thousand to two thousand dollars is cheap for a robotic cleaner, it's still not easy money particular when you get less than a handful of years out of it.I’m not thrilled with its performance, price and reliability
I purchased my Zodiac TX35 several years ago and it has done the job in my little pool. Like many others I struggled with the filter lid design at first until I worked out that it should be attached to the lid before installing it back into the unit. But I can see how easy it would be to damage the lid when put on incorrectly. I’ve become a bit of an expert on repairing it as it has broken down on me often. I do like that every part is available online so basically I can keep it going forever as long as I’m willing to throw money at it. I’ve ne... Read morever understood why robotic pool cleaners cost so much considering they have less parts and technology as child’s remote controlled toy car. All in all it is an ok unit, but I’m not thrilled with its performance, price and reliability- +1
Shocking customer service
Absolute rubbish product and customer service. Like many people, I have experienced nothing but frustration trying to deal with this company and their warranty system. Spent big money on a robotic pool cleaner that just stopped working and still cant get it fixed. Will never purchase Zodiac again. Show detailsSaves me so much time, and it's fun to watch!
I bought one of these from my pool installer a month or so ago - he was around $500 less than retail so it was an absolute bargain compared to some of the other models I was looking at. I love it, it's easy to use and does a fantastic job of cleaning our modest pool.Our pool is a teardrop shape with walk out stairs (kinda looks like a guitar), a steep drop off to the deep end, and the TX35 has no issues cleaning it, never gets stuck and is very easy to use. I usually leave it in for around 2 hours.
I see a lot of negative reviews complaining... Read more that it only lasted a couple of years - well it's a hard life being a pool robot I guess - and for under a thousand bucks, for me even if it does only last 2 years, that's a lot of time I get back not having to vacuum the pool every weekend - which is a job I despise with the fire of a thousand suns.
Waste of money
Only lasted 2 years 3 months. It was 3 months past warranty and it broke. We were told that the company is strict on warranty and that there was nothing they could do and it was going to be expensive to fix it and we were better off just getting a new one. This one only lasted 2 summers and is expensive. Very disappointing. Show detailsDisappointed! Only lasted 2.3 years…
Used machine, cleaned, dried & stored as per manufacturers instructions!Did not over use and it stopped working after 2.3 years.
Water got into the sealed unit and therefore it corroded parts and is unrepairable.
Out of warranty and no recourse.
The unit never cleaned our pool well, always missed lots of areas. Also seemed to not have enough suction or weight as the front of unit seemed to float around aloe.
I was not happy with it all along so will not buy a Zodiac again. Show details
Cleans OK, but hasn’t worked a full 12 month period without breaking
Does an OK job of cleaning, but tends to lift off the surface (like invisible strings are pulling the front end up). If you run it several times a week the pool will remain decently clean. It is a perfect fail in corners and on steps, so plan to brush debris into the open if you want this to suck it up.The biggest failing is the filter assembly, which is near impossible to get back together after emptying. The gasket doesn’t fit, the clips don’t align, and the whole thing is so flimsy you don’t know if it’s going to align or break. After six... Read more
month, I am keen for mine to break already so I can justify replacing it with a better brand. It’s unclear how this was determined to be ready for sale, because it is prototype level bad. I literally just tossed it into the bush out of frustration (if Zodiac is reading this I would love to know how this seemed finished). Doesn’t matter how cheap you get this; don’t bother. It’s trash that should not have made it to market.Update... Read more
- The robot has not aged well, and the past month has been a challenge. First, a back wheel broke and the track kept falling off. The part was only $60 so I ordered it and replaced it myself rather than waiting the two weeks for warranty. Then, the lid cracked while I was trying to empty the basket. I think this is related to the initial problems I had with getting it to lock correctly. I replaced this at $100 out of pocket as I assumed warranty would not cover it. Now, the robot just sucks air at the water line and floats around until going into fault. Due to the warranty wait times I ordered weights thinking this would help, but annoyingly the weights did not arrive with screws so now I need to figure out what screws they need so I can install them. I have now lodged a warranty claim as I have lost my sense of humour with this stupid thing. In the end I pretty much hate this thing and have wasted a lot of time and money trying to get it to work. For what it cost I certainly would expect a better lifespan than this and am tempted to toss it in the bin and buy a different brand. This was meant to make my life easier, but it is only causing me grief!Customer aftercare non existent
Does the job, but when it stops, don’t expect any customer service. Have been trying to speak to Zodiac for 5 months now, I have waited on hold for hours, been into the manufacturer, been to the supplier, and still waiting. Show detailsJust out of warranty, Zodiac Cust Service are not interested in assisting
My Rova / Zodiac robotic pool cleaner purchased from Bunnings died at 2 years and 3 months, 3 months just out of warranty. Rang Zodiac and they declined my request to have the unit repaired or replaced. There are hundreds of people experiencing the exact same thing so its clear its a design fault failing so early - you would expect these units to last 8-10 years. Next step is ACCC and National Product Recall. Everyone contact me with your story and collectively we can approach these government agencies for help. Show detailsGreat value unit for smaller pool
Great value. I was looking at the Dolphin units for around $2k. Due to the size of my pool the bloke at Pool warehouse recommended this unit for $1099. Saved myself almost a grand and the pictures of the job it does speaks for itself. Very happy with this purchase. Show detailsI don't like it - it doesn't clean so will sell it off and go back to creepy crawly
My Zodiac robot pool cleaner came with my fibreglass pool.Anyway I put the thing in to clean and let it go for a few hours and clean out filter bag.
Put it in next day to clean and over and over.
I CANNOT get the dirt/ dust looking stuff off my pool floor.
So I am going to buy a creepy crawly and put that into my pool to clean.
I never had this problem before.
ALSO don't put in a fibreglass pool either - that is my personal advice. Show details
Good for a first system
‘Moe’ has died, the pump inside broke. 3 years of hard slog, cleaning our pool 3-4 times a week, filter replaced after 2 years. We will miss you little buddy.Looking at replacements I decided to write a review. Also have decided to buy another as most of the other parts are working fine. Show details
Customer service and repairs is appalling
The TX35 stopped working at only 9 months. Tried phoning the customer care line and waited on hold for over 1 hr to be told a technician would contact me to inspect. No one arrived. Contacted customer care line 1 month later with the same response that a technician would inspect. Again no contact made. I am now on my 3 month of contacting customer care line.So disappointing and upsetting as it has been all summer. Show details
Don’t buy
In the beginning the machine was excellent. But then it all started. In the 11 month period of ownership I’ve had to replace the tracks twice as they stretch and then the machine stops performing. $35 a set. My machine broke after only 11 months. Trying to get in touch with customer care is impossible and when you do, it still does not get resolved. Customer care said a technician would be in touch to schedule a repair, that was 4 weeks ago and still no contact. I’ve now found out that it’s a licensing issue. All of their techs have to be licensed as a electrician and they aren’t.If your product is unreliable then at least you should be able to follow through with good customer care. Show details
Had enough of being ignored by Zodiac - so off to Fair Trading
Tx35 was great when worked but started playing up while still under warranty. Has broken down twice within warranty period. First time was fixed but only worked for 2 days after being fixed and stopped working again. Zodiac will not respond to any contact via email, social media, live chat no luck & sick of being on hold for over a hour. I just want my MONEY BACK - Had enough of this drama, so stressful. Show detailsQuestions & Answers
Hi, my tx35 will only travel in reverse, any suggestions
Hi Mr B, Thank you for reaching out. For immediate assistance, please contact our customer support team on 1300 763 021 from Mon-Fri 8.30am - 6.00pm EST.
My 3 year old TX 35 has a flashing I after about 10 min working and then stops. Any ideas?
Check the wheels, mine had non drive end wheel come loose and stopped the belt from driving, then have error on panel. Check belts are on wheels properly, they can move slightly off wheels causing unit to stop and error
I have had a TX35 for a year and it was left in the pool for 2 months while I was away. It now has a single flash and troubleshooting says it is a pump seal problem as I have discounted all of the rest. How do I fix this?
Details
Zodiac Tornax TX352.5(51) | Zodiac Tornax TX201.3(4) | Zodiac Tornax TX30No reviews yet | |
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Category | Robotic Pool Cleaners | Robotic Pool Cleaners | Robotic Pool Cleaners |
Cord Length | 16.5 m | 16.5 m | |
Pool Surface | Concrete, Fibreglass, Pebblecrete, Quartzon, Tiled and Vinyl Lined | Concrete and Tiled | Concrete, Fibreglass, Pebblecrete, Quartzon and Vinyl Lined |
Pool Type | Above Ground and Inground | Above Ground and Inground | Inground |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
Manual | Download manual | Download manual |
- MPN: TX35
Extra Information
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Hi Anthony, Thank you to sharing your experience with us. We greatly appreciate your feedback and will use this opportunity to make further improvements.