Warning!. ..don't buy a Zodiac product - unless Disappointment is desirable
Purchased a VX50 4WD Robotic cleaner paying the retail price expecting value for money due to promised quality. Unit gets minimal usage and is always operated as per their instructions. Had the same fault repaired/replaced twice within the warranty period - Same problem has now reoccurred and Zodiac are not interested in making good this repair despite acknowledging that they previously repaired the same issue.
It's disappointing that Fluidra would prefer to deal with DFT rather than looking after their customers
Waste of money and very poor service..
I purchased the Zodiac OT15 just over a 1000.00. It's still within warranty although doesn't work. Had zodiac look at only to be told it was fine. Put it back in pool and it worked for 10 min and stopped again. So dissatisfied would never recommend this product or company.
Terrible!!! Don't waste your money
Broke 1 year out of warranty. Requires a complete rebuild at a cost of $800 E10 error. Rang Zodiac for assistance a number of times, as they wouldn't even reply to my emails. As others have said don't waste your money. Only made to last the warranty period. I would have expected better product support from Zodiac.
Purchased in January 2016 for A$1,350.00.
Great for the big stuff; not so for very fine dirt...
I bought this to replace the CX20 after it failed.
Overall it reaches all corners of the pool and within ~2 hours, it's covered the entire floor. No problems with cord snags/tangles; the rotating cord connection works really well.
My only question is the very fine dirt that it leaves behind. The water is noticeably less 'bright' after the cleaner has been used and the next morning there is a very fine layer of dirt on the bottom of the pool that is easily noticed when the cleaner is used again. It also seems to accumulate on the top 2 steps w...here the cleaner won't reach. I've used a water floc to fix but doesn't seem to improve the situation. Question to Zodiac: is there a finer filter cartridge available or something else you recommend? FYI - my whole filter setup has just been replaced, with glass media.
1st motor fail now controller
3yrs old gearbox has failed now replaced 1month later controller error 10 code have to replace the controller now. It's now cost another $800 to fix plus the purchase price. Avoid buying this cleaner because as soon as it's out of warranty you pretty much will have to replace everything again. Don't waste your money
Purchased in December 2015.
Not very reliable
I have had mine for about 1 year.
The Good: Cheap, big basket and easy to set up.
The Bad: It broke down, fortunately still under warranty, they replaced the motor, cable and eventually the controller box.
Also have a friend with the same unit, they had aready ordered a replacement unit.
A friend has a Dolphin. It is much better build (designed), however the basket (filters are tiny).
Purchased in September 2018.
Great when working
Had a VX40 and worked brilliantly for 3 years then suddenly stopped. Long story short Zodiac in Wetherill Park Sydney were of no help. Customer service was nothing short of disgusting. Their care factor was well and truly below zero and according to them my only option was to spend another $1200 and get a new on. I managed to speak with a Zodiac technician interstate who basically said by the time the unit is repaired my best option was to replace it. Zodiac was not interested in my rights under NSW Consumer Legislation so I took the leap and b...ought a VX50. Once again just after the 3 year mark, the tangling of the cable renders the unit practically unserviceable and it fails to clean the pool properly. I should add that after each pool cleaning cycle of both units, they were taken out of the pool, rinsed off with fresh water, baskets cleaned, cables wrapped on caddy and stored in shed - each step as suggested in the owners manual. I don’t think I will even bother contacting Zodiac. 3 years out of a $1200 unit on two occasions is a little more than rude.
After constantly battling with a hose cleaner which persistently missed corners etc. I moved to the vx50 and I love it! Lovely and clean every time and collects a lot of dust too. To not have a hose in the pool and by only using this 2 or 3 times a week max (for just 1.5 hours!) means I have a super clean, spacious pool all the time. The lift system is also awesome. And the cord doesn't tangle which I worried about. So clever. Thanks Zodiac!
Purchased in December 2018.
Not happy at all
Cleaning was quite effective but after spending a $1500 make sure that you keep your machine in shadyside becouse feded after month and because of tangles cord break easily especially on the way to the machine. The zodiac technician come and blame our 13 yrs old dogs for chewing on the cord and ask us to pay $600 in order to fix it. Our dogs would never do that , they not even able to walk that distance and of course the place where the wacum is kept is fully fanced .So after 8mnt of using and foulty, week cord we left with no option.
Purchased in July 2018.
Excellent machine and wish we had purchased one earlier. The pool has never been so clean and the cleaner is so easy to use and clean. I would strongly recommend this unit to any prospective purchaser. Cleans walls and steps with ease and the caddy makes use very easy. Extremely happy with purchase.
Best $1500 spent
We own a VX45 which is a VX50 but without the stand.
We call her Murtle, because she turtles getting out of sticky situations like in corners or on stairs.
We have had Murtle for about 18months and use her at least 3 times a week. You put her in, press start and in 2 1/2 hours you come back to a sparkling clean pool. We try to put her in while the pool filter pump is on so any debris she stirs up goes through the filter. She mightn't get the finest of dust, but if you use a flocculant this will generally fix this problem. The chord has NEVER ...
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Gets stuck on the step
My Zodiac VX50 4WD gets stuck on the bottom step. When it does finally manage to get off it puts itself up there again. Half the cleaning time is spent stuck on the step. This is not what I paid it to do? This was an expensive cleaner and it's pretty much useless. Have underwater GoPro video of it which I'll send someone if they wants proof. Wouldn't recommend this cleaner. I want a refund and will be speaking to the retailer that sold it to me. Mick.
Should have purchased sooner!
I finally purchased the vx50 swivel, I should have purchased it when we put the pool in!
The robot is very easy to use, the lift mechanism is truly genius, I don’t have problems with the cable twisting in the pool if you set it up as per the instructions. I have a rectangular pool with steps and a ledge all the way around, the cleaner works it’s way around the whole pool, walls, steps and over the ledge. I don’t have any trees around the pool area and only get the odd leaf in the pool, but I get a lot of dust/dirt in the pool which the robot picks up very well. Super easy to clean after use and the fine filter does a fantastic job. Truly happy with this purchase
Collects the leaves, but the pool stays dirty.
I have owned my VX50 for 11 months now and although it does a good job of collecting leaves and has not malfunctioned in any way, the pool floor remains dirty.
I had the main pump and sand filter for my pool replaced last year, and I backwash regularly. The water is clear but the fine dirt lays at the bottom of the pool.
After a few months of using the VX50 I decided to purchase a 100 Micron filter to see if it would do a better job than the 200 Micron filter supplied with the unit. It did pick up a little bit more but the pool still remains...
First use absolutely fantastic
Just purchased a zodiac VX50 with some trepidation because I have a track type Zodiac cleaner which was very unsuccessful in my leafy pool but because the dealers are fantastic zodiac dealers in this area I decided to purchase anyway and they were right after the first use I am so impressed that I would recommend them to everyone as as it is absolutely the first thing I have ever bought that has worked straight from the box.
Congratulations Zodiac and In Touch pools and Spa great product and service.
This pool cleaner is a must have. Easy to use. Easy to clean. I have large trees nearby and very frustrating spending hours to clean the pool. This thing has given my sanity back and I just love it. Very expensive but worth it. If your not sure most pool shops have a demo model. Try it and you won’t look back
2 years and still going strong
It’s starting to get warm and getting ready for summer I pulled out our zodiac VX50 4WD (Robbie) and it started working straight away. Pool was clean and ready to swim in after 2 cleans. Robbie has faded a bit in the 2 years that I have had it but can not fault it. Cord tangling with these robots can be an issue but I untangle it after each use and this is not a problem for me. I have a lot of gum trees around the pool so Robbie gets a good workout every 2-3 days. After 2 years I am still very happy with the robot and highly recommend it to anyone looking for a good all round cleaner that’s very robust.
Excellent cleaner.. No issues with twisting of cable that some have mentioned.
Does a great job cleaning pool. Easy to set up and operate, does not get stuck and large canister which is simple to clean. Picks up most dirt and debris, but not so good with long leaves and sticks. Generally a well thought out and excellent product. The lift mechanism works well.
VX 50 pool cleaner
The cleaner cleaned the floor and walls of the pool easily. There was a lot of leaves and other debris in the pool after all the wind and it made short work of this. The cleaning of the canister was simple and quick also. Would certainly recommend this as a great pool cleaner (so far)
Fine pool cleaner
I bought a vx50 4wd. Have it for two months. Quiet frequently used (5days a week).
Ability to clean bottom is awesome. (My pool is surrounded by tall trees, a lot of leaves falling during windy days, just throw this thing into the pool, after two hours, bottom is clean)
Ability to clean wall is ok. ( when the robot going up on a wall, it’s fine, however, when it reaches the top of walls, it will still trying to climb higher and suck in a lot of air, so the cleaner starts to float away from the wall)
Therefore, with this machine, to keep your pool spotless, you still need to brush walls once in a while, and clean floating leaves.
At the end, I’m still happy with this purchase.
Questions & Answers
Hi I have had my VX50 for about 4 years and used about 1 a month if that after a storm when the MX5 clogs up with bigger leaves.
Just used and worked perfectly, tried to give it a follow up on floor only the next day (cleaned out the filter/catcher) and now it turns on for about 15 seconds, starts to clean then the light goes out on the power unit/trolley, assistance much appreciated.
I Have a Vx 50 that has just had its cable replaced, now when it goes up the wall it shuts down then after a few minutes it shows error e01 an stops. I have gone through the trouble shooting and nothing seems to work. any advise . It works intermittently but seems when it takes a jolt on the wall it stops
I'm getting Er:10. I suspect the wires broken between floating cable and cleaner. How can I unplug the floating cable from the cleaner so I can inspect the wires?
It's the controller unit that needs to be replaced. If you unplug the cable and still get the error 10 code it's the controller not the cable
Hi Lee, Thanks for reply.
But I'm asking how to unplug the cable. I need to open it and inspect the wires.
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