Zookal

Zookal

 Verifiedzookal.com
Zookal
4.2

693 reviews

PositivevsNegative
79% · 548141 · 20%

Reviews

693 reviews
693 reviews
Cindy
Cindy
 

I'm very satisfied with the outcome of the support I received today, 10/10!

The person I talked to was efficient and polite. I'm very satisfied with the outcome of the support I received today, 10/10!
Thanks all for your help! Show reply
Girlie
Girlie
 

Zookal is Z best

Excellent service. Thank you so much for the follow up and quick reply. Looking forward to purchasing more books in the near future! Show reply
nickybrandi
nickybrandiNorth Queensland, QLD
 

The lady I spoke to was very helpful

The lady I spoke to was very helpful, rescued me from my own error of having ordered the wrong edition by cancelling it so I can could place a new order for the correct one Show reply
Lisa K
Lisa KSouth East Queensland, QLD4 posts
 

Customer service is better than any other similar business

Customer service is better than any other similar business. Efficient with online orders and communicate regularly and effectively. On occasion I have had to make the unfortunate decision to cancel an order and they have always been very accommodating and understanding. Whenever I require textbooks or personal reading material I always search Zookal first. They are the most economical too. Thank you, Zookal. Regards from a very satisfied customer. Show reply
Nicholas K.
Nicholas K.
 

It was good knowing my concerns were always there to be addressed

Kath was very helpful and helped me sort out all my issues, kept me informed and was easy to talk to. It was good knowing my concerns were always there to be addressed. Show reply
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Marina A.
Marina A.
 

I have been purchasing since 2020 and not once have I been disappointed

As a University student, I must say that feeling pleased is an understatement. I have been purchasing since 2020 and not once have I been disappointed. The quality and prompt delivering of these textbooks has certainly aided my purchasing from Zookal. This ability to access great textbooks ultimately aided my own progression throughout my degree. Customer support has also been great! Thank you again! Show reply
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Chris
ChrisWide Bay-Burnett, QLD3 posts
 

I am very satisfied in the packaging and the good condition in which they arrived

The books I ordered were sent reasonably quickly and the one I was waited on has arrived to make my order complete. I am very satisfied in the packaging and the good condition in which they arrived. Thankyou. Show reply
Phillip V.
Phillip V.Sydney, NSW2 posts
 

Would buy textbooks from you again

She was fabulous, helped me get the book on the vital shelf when initially I couldn't even access it. And I loved how quickly I was in the front of the line to speak, very good service. Would buy textbooks from you again Show reply
Glen W.
Glen W.Sydney, NSW
 

Great customer service

Great customer service. Bree was polite over email, responded speedily, and was direct & clear about the refund process. My refund has been processed successfully and quickly so I'm happy.
I also appreciate the refund policy and the understanding of my situation! Show reply
Sarah
SarahBrisbane5 posts
 

Terrible customer service

After waiting far too long for delivery, I accidentally purchased a digital textbook and desperately needed a hard copy. I contacted the company the same day and have now waited four days for them to tell me they will not exchange my product.
Terrible customer service.
Avoid at all costs. Show details
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Lauren F.
Lauren F.Sydney, NSW
 

Poor everything!!!

I Purchased a book in January and its now its march past the estimated delivery time and suddenly the book is unavailable. Really could of known that months ago. Now my course has started and I do not have my textbook.
Also, it gave me a free subscription with the book and now I have to pay for it when I still don't have my book and its been less than 30 days for the subscription.
Very Mad that Zookal just keeps taking more money and giving me nothing.
Thanks for a waste of my time
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Andrew
Andrew3 posts
 

Returns non existant

purchased a textbook for my daughter, accidentally ordered wrong title. Told, sorry not returns, refunds or exchanges for change of mind.
What sort of service is this?
Whilst of course I should have been more careful I'm now stuck with the wrong book for my daughter.
I offered to post it back, unused only opened and then realised it was wrong one and then use the credit for the correct book. To be told only if your instructor has made an error and you can prove it do they consider a store credit.
In the world of amazon prime etc this is not really up to the mark.
A little flexibility would go along way...... Show details
Product Quality
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Hannah
Hannah
 

Communication was excellent and the process for a refund was simple and quick

Communication was excellent and the process for a refund was simple and quick. You should be very proud Show reply
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sam
samGreater Melbourne (Metropolitan), VIC13 posts
 

Very satisfied with the outcome

Gryneth was very professional she was quick in helping with my enquiry overall very satisfied with th e outcom e. Show reply
Tyler F.
Tyler F.
 

I look forward to dealing with Zookal again

Marelen who processed my refund was excellent - very nice on the phone and was seamless. I thought I was going to be for a fight (before my call) to get a refund but Marelen was very professional and was a pleasure to deal with. Her manner gives me confidence that Zookal is a business with integrity and professionalism - I look forward to dealing with Zookal again. Show reply
ElizabethM
ElizabethM2 posts
 

I will recommend it to friends and family

Thank you for getting back to me ASAP. Happy with the customer support Ana helped through this purchase. I will recommend it to friends and family. Show reply
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Henry K. Cooper
Henry K. CooperGreater Melbourne (Metropolitan), VIC4 posts
 

Very satisfied with the service

Very good follow-up. Kath kept me up to speed with what was happening. Very satisfied with the service. Show reply
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Sharon T.
Sharon T.South East Queensland, QLD2 posts
 

I was very happy and impressed by the swift help I recieved and the resolution that was achieved

The support I recieved in resolving this issue. I was very happy and impressed by the swift help I recieved and the resolution that was achieved. Thank you very much!!! Show reply
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Alex P.
Alex P.
 

My question was answered and I got the information I needed to know

My question was answered and I got the information I needed to know that my order would all be send together as soon as possible. Show reply
Leanne
LeanneGreater Melbourne (Inner), VIC15 posts
 

Very Happy!!!

Very happy with my purchased at this website. The customer service is great, listen to customer and they sent the book in very good packaging. It arrived very fast and I got free delivery and 1 month free Zookal study. The price is also good, cheaper than other website. Show details ·  1
Ami
Ami
 

I am happy to be placing an order through with Zookal because of their help!

Gryneth has been an absolute gem with customer service and helping answer my many questions. I am happy to be placing an order through with Zookal because of their help! :) Thank you Gryn Show reply
Billy C.
Billy C.
 

I will be purchasing all my textbooks in the future through Zooka

Your customer service is very exceptional. Your customer support service is awesome idea that works very well.

I will be purchasing all my textbooks in the future through Zookal and I will be recommending all my law and psychology friends purchase there’s through you as well

Thank you Show reply

Tim
TimGreater Melbourne (Metropolitan), VIC14 posts
  Verified

Avoid Zookal

Bought a textbook online, said it would be dispatched within 4-6 business days. Heard nothing, so on the 8th day spoke to [Name Removed] from Zookal and asked for an update and they said the book would now be more like 21-28 days until dispatch!? So I said why say 4-6 days? Why didn't they let me know? I asked for a cancellation and refund 48 hours ago. I was promised this would be processed within 24 hours maximum. NOTHING RECEIVED. I have no time for this type of service. They are either too busy or just don't care less! Sorry Zookal, but this is just so poor. Will be raising this with PayPal to get my money back. Show details
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Hi Tim! We are sorry to hear about your experience with us. Can you please provide us your order number and we'll look into for you. We are hoping to hear from you, thank you -Lara, Zookal Customer Care Team

Monica C.
Monica C.
 

I really like the other service like 20% off to buy textbooks

Thank you. Although I asked the same question three times to get a better answer, I really like the other service like 20% off to buy textbooks. Show reply
Kim H.
Kim H.Perth, WA
  Verified

1st class customer support

1st class customer support and pricing is very competitive - looking forward to a long relationship with Zookal over the next 4 years. Show details ·  1
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rreji
rrejiQueensland
  Verified

EXCELLENT SERVICE

I ordered a textbook for an INCREDIBLE price and had it delivered in just a few days!
Would definitely recommend this to a friend. Show reply
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Nic
Nic4 posts
 

QUICK DELIVERY

Ordered a textbook on the Thursday afternoon and it arrived before midday the following Monday. Can't believe how quickly the book arrived. The cheapest price I could find too. Definitely will order from Zookal again! Show details ·  1
Anne D.
Anne D.Greater Melbourne (Inner), VIC
 

Zookal is the absolute best school book order service around in Melbourne!

with 15 years of my experience, I believe Zookal is the absolute best school book order service around in Melbourne! It beats Campion hands down with speed, delivery, quality of service and price!! Show reply
Marissa H.
Marissa H.South East Queensland, QLD
 

Amazing support! Kathleen was prompt, kind, and super helpful

Amazing support! Kathleen was prompt, kind, and super helpful, would definite ly purchase again given the awe some servi ce Show reply
Rachelle W.
Rachelle W.Sydney Surrounds, NSW
 

Awesome service

I ordered a text book on the 12th of January and received it the 21st of January I'm very happy with service and the quick postage time and the immaculate condition my text book was in will definetly order from them again Show details ·  1
Stephanie B.
Stephanie B.
 
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Bradley
BradleyGreater Melbourne (Inner), VIC
 

Gryn provided an amazing service regarding my query

Gryn provided an amazing service regarding my query. Highly responsive and very efficient. Very courteous and was a pleasure to interact with. Show reply
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Patrick H
Patrick H
 

Very polite, very well informed and thus very helpful

The person I spoke to (Lara) was very polite, very well informed and thus very helpful. Despite a delay in dispatch my order arrived very quickly. Show reply
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Vivian
VivianSydney, NSW3 posts
 

very helpful, patient, and clear

I spoke to Bree on the phone who was very helpful, patient, and clear in her explanations of what I needed to do. Show reply
Alice
AliceSouth East Queensland, QLD
 

Very pleased with the email contact from Zookal staff and response to my request

Very pleased with the prompt actioning of my request and fast refund. The price of the book I ordered was very competitive, even with delivery, however due to a mix up, I no longer required the book. I contacted Zookal via email within 2 hours of ordering and the request was actioned soon after they re-opened after public holiday closures. Very pleased with the email contact from Zookal staff and response to my request. Show reply
Dianne
DianneNicholls 2913, ACT2 posts
 

The support and patience I received was outstanding

The support and patience I received was outstanding. I should have remembered the ladies name. Excellent customer service. Thank you. Show reply
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Andrew H.
Andrew H.South East Queensland, QLD
 

Very happy with her service in dealing with my issue

Hi, what a great customer service representative you have. Kathleen was polite and informative and felt very genuine. Very happy with her service in dealing with my issue. Show reply
Li C.
Li C.
 

Got the shipment delivered straight away

Gryneth was great in responding to my query, got the shipment delivered straight away and processed the refund of subscription that I requested for. She was very professional, understanding and pleasant to deal with. Show reply
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Anonymous
AnonymousGreater Melbourne (Metropolitan), VIC
 

Great!

Book was out of stock and would not have arrived in time, Bree was great though, and the order was refunded Show reply
Daughter's 21st
Daughter's 21stCentral Queensland, QLD2 posts
 

The person I spoke to was the best

The person I spoke to was the best...listened, stated what she was going to do, and then followed through. Only wish I'd been told at an earlier point that the book was not yet in stock. Thank you Show reply
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