My name is Kim we have 2 cruises booked for next year. the first is fully paid by a Future cruise credit and the second has been partly paid from cruise credit. if there is an issue that would normally result in a claim. Would you pay the amount for the cruise? what would you base the payout on?
Hi Kim, your best bet is to contact our customer service team directly rather than via Product Review if you have questions on cover. Live online chat is available Mon to Fri 9am to 5pm AEST. Alternatively, you can contact them here: external link
Warm regards, Eva
What covid is covered.
Their website has copious information.
Hi Bev, Zoom policies include unlimited overseas medical cover, including for COVID-19 related medical expenses. Our travel insurance provides cover for your medical costs if you’re diagnosed with COVID-19 by a qualified medical practitioner. This cover includes costs resulting from any overseas hospital medical treatment, ambulance transportation or repatriation back to Australia.
This meets the requirement for governments that have mandated travel insurance with Covid cover for entry. Upon purchase, you will receive an additional page attached to your certificate of insurance outlining the COVID cover which can be used as evidence of the cover.
However, it is important to know that the policy has a general exclusion relating to epidemics and pandemics so there is no cover for anything else related to COVID-19 such as pre-trip cancellation, quarantine costs, standard PCR tests or additional expenses.
Get an answer from our members and Zoom Travel Insurance representatives
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.