Can’t get a refund
Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation.
We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in offering a credit voucher to the value of our premium.
This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.
Questions & Answers
Are all persons listed on an annual multi policy covered if they travel independently of each other?
Hi Elizabeth, apologies for the delayed response but it looks as though this was already answered in your previous question below.
Natalie | Customer Service
Get an answer from our members and Zoom Travel Insurance representatives
|Maximum Age Covered||69 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||24 weeks|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||$50 per day, up to $2,500|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||$2,000 as part of Travel Documents cover|
|Travel Documents / Passport||$2,000|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$7,500|
|Rental Vehicle Excess||Optional Extra|
|Motorbike / Moped Coverage||Included for any size|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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