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Zoom Travel Insurance - Frequent Traveller

Zoom Travel Insurance - Frequent Traveller

4.0 from 8 reviews · View Statistics
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8 reviews
  • Value for Money
    4.0 (2)
  • Transparency
    3.0 (1)
  • Customer Service
    1.0 (1)
  • Claim ApprovedYes (1) · No (0)
AnnetteGreater Melbourne (Inner), VIC

Poor customer service


Whilst holidaying in NZ in January, I sustained a serious injury. I was impressed with the service I received whilst OS. Since returning the service I have received has been subpar. I have sent them my medical certificate to receive my income supplement payment. It has now been 6 weeks and numerous emails.

I have requested a phone call and have not yet receive such.

Value for Money
Zoom Travel Insurance
ZoomZoom Travel Insurance

Thank you for calling to me and offer your apologies

Harry B.
Harry B.Metropolitan Adelaide, SA

Travel Insurance


We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in offering a credit voucher to the value of our premium.
This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.

Value for Money
Incentivised Review No
Zoom Travel Insurance
ZoomZoom Travel Insurance
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Questions & Answers

Elizabeth A.
Elizabeth A.asked
Frequent Traveller

Are all persons listed on an annual multi policy covered if they travel independently of each other?

1 answer
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi Elizabeth, apologies for the delayed response but it looks as though this was already answered in your previous question below.

Warmest regards,
Natalie | Customer Service

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Get an answer from our members and Zoom Travel Insurance representatives

Zoom Travel Insurance - Frequent Traveller


Compare all 5 Zoom Travel Insurance
CategoryTravel Insurance
Maximum Age Covered 69 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$500
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$50 per day, up to $2,500
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card Fraud$2,000 as part of Travel Documents cover
Travel Documents / Passport $2,000
Maximum Single Item Limit $3,000 (Laptops or Cameras)
Luggage & Personal Effects $7,500
Personal Liability $2,500,000
Rental Vehicle Excess Optional Extra
Motorbike / Moped Coverage Included for any size
Domestic Pet Care Not Included
Special Activities Packages
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 5 Zoom Travel Insurance
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