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Zoom Travel Insurance

Zoom Travel Insurance (page 2 of 3)

Comprehensive, Frequent Traveller, Standard, etc...
4.2 from 47 reviews · View Statistics

Reviews

4.2

47 reviews
5
(34)
4
(4)
3
(0)
2
(1)
1
(8)
  • Value for Money
    4.3 (41)
  • Transparency
    4.3 (37)
  • Customer Service
    4.4 (39)
  • Claim Resolution Time<1 week (5), 1-2 weeks (3), 1-2 months (2) and 2-4 weeks (1)
  • Claim ApprovedYes (9) · No (2)
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AJC

AJCSydney, NSW

Great customer service

published

Whilst I have not yet used the policy, we had to rearrange due to CoVid travel restrictions. The team were very understanding and professional in offering a credit voucher with an 18 month duration. So, one less thing to worry about. Great service

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForTeenager
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Jenny

JennySydney, NSW

Always helpful and cheerful

published

I have used Zoom many times. Easy on-line process. Always helpful and cheerful on the phone. During this trying time Harriet got back to my email within 24 hrs. Good result I have been given a credit note for 18 months for my postponed trip.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Harry B.

Harry B.Metropolitan Adelaide, SA

Travel Insurance

published

We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in offering a credit voucher to the value of our premium.
This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.

Value for Money
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii) and South America
Claim MadeNo
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
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David Collinson

David CollinsonGreater Melbourne (Outer), VIC

Very helpful and compassionate Company

published

Easy to arrange and professional and we were first time zoom customers .we would recommend zoom to others We felt that the policy was of reasonable value and all employees we dealt with was polite, responsive and helpful.

Value for Money
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Maureen

MaureenSouth East Queensland, QLD

  • 3 reviews

Wonderful service and very professional

published

The policy was very good value and easy to set up.
I have used zoom previously and found them exceptional in their assistance. Our trip had to be canceled due to ill health and the whole fares were refunded to us.

Incentivised ReviewNo
DestinationEurope
Claim MadeNo
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Regina S.

Regina S.Perth, WA

Truly reliable and prompt in dealings

published

Was unable to travel to a Europe due to a Covid-19.
Very quickly was able to get a credit for my insurance to use within 18 months as I had not used the policy to claim.Zoom made the whole business so quick and simple. Not common these days.

Value for Money
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
fred font

fred fontMetropolitan Adelaide, SA

great end result

published

after our world trip was cancelled due to covid, and after the 14 days cooling off clause, I really did not expect anything from Zoom, but was very surprised indeed. They answered emails the same day, and offered an immediate credit voucher with 450 days to use. I was more than satisfied with this result.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Narelle

NarelleMid North Coast, NSW

Excellent response

published

1st time with zoom travel cancellation due to corona credit note issued We would highly recommend Zoom and will be sure to pass on to family and friends will definitely using in future

Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult and Senior
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi Narelle, thanks so much for your positive feedback. We strive for customer service excellence and would love you to recommend us to your family and friends looking for travel insurance in the future.

Warm regards,
Eva | Customer Service

Cheap and helped out during Covid drama

published

They were quick and easy to deal with when requesting a credit during the Covid epidemic. Not to mention they are really cheap. Would definitely recommend to friends and family for any type of travel

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
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rapu

rapuGreater Melbourne (Outer), VIC

  • 4 reviews
  • 5 likes

No Cover (read the fine print), No Trip and No Refund

published

Two policies brought last year, one for travel in May 20202 and the other in June 2020, obviously everything is canceled. In the fine print, you will note a Pandemic is not covered, most other insurers cover this event, NOT Zoom. So I thought a refund would be an obvious thing to request as the policy would NOT be used, just like any other insurance, say a car if you sell it you get a refund on your insurance, NOT with Zoom and I don't want credit. Maybe I need insurance for the insurance policy, I might run this by consumer affairs.

Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeNo
2 comments
Zoom Travel Insurance
ZoomZoom Travel Insurance
rapu
rapu
Annie

AnnieSydney, NSW

  • 4 reviews

Taking advantage of the corona virus.

published

Paid for my travel insurance and then my cruise was cancelled due to the travel restrictions. It was a few days outside of the 14 day cooling off period and yet they still refused to cancel the insurance and refund. Advised I will not be taking a cruise within the next 12 months but this company doest not care. They are taking advantage of an unfortunate situation. Very disappointing deserve negative stars.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

Changed policy after purchased!!!

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Atty. C.

Atty. C.Sydney, NSW

Do not buy travel insurance. Worst claim process and customer service

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult and Child
Claim Resolution Time1-2 months
Type of ClaimTravel Delays/Cancellations
Claim DateJanuary 2020
Claim ApprovedYes
See all answers

2x Claims Processed and Approved

published

Good Value Overall, and claims process is easy enough. Covered damage to rental car excess and a lost tent (each with seperate excess). I will be using these guys again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 months
Type of ClaimCar/Rental Hire Excess and Lost/Stolen Property
Claim ApprovedYes
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

They suck - AVOID

published

If you do not own your phone, DO NOT GO THROUGH THIS COMPANY. They only cover people who own their phone, which in this day is minimum people. The policy was horrible value as I feel like I would’ve been better off not purchasing insurance at all. It’s taken 2 weeks to be advised my claim was denied. Once, and will never go through them again.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim DateJanuary 2020
Claim ApprovedNo
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1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
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Haroon Ali K.

Haroon Ali K.Greater Melbourne (Metropolitan), VIC

Dodgy Insurance

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult and Child
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedNo
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

So happy

published

I've always gone with my credit card insurance in the past, but I needed extra cover for my cruise. Zoom Travel Insurance were by far the cheapest I could find and their website was super easy to use. I'll definitely be using for all my trips from now on and have already recommended to lots of friends. Thank you!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Mike

MikeSydney, NSW

Fantastic Travel Insurance

published

My friends and I recently used Zoom Travel Insurance for our trip to Hawaii, and it was great. The signup process was quick and easy, they answered all the questions we had, and the price was better than anywhere else we looked. It let us enjoy our trip without worrying about something going wrong. I'll definitely be using them for my next trip.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

Cruisey cover

published

Just used Zoomtravelinsurance.com.au for my recent country music cruise around the Pacific. Thanks to Ben in the customer service team for his friendly manner who helped me with all my questions. Their cover was cheaper than any other provider I could find. Thanks Zoom!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
CJL69

CJL69South East Queensland, QLD

Issues Resolved Effectively Thanks

published

We had an issue which was resolved effectively and efficiently. They tool all factors into consideration and communication was maintained throughout the process. Fair and reasonable company overall thank you.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimOther
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Page 2 of 3
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Questions & Answers

Patrick

Patrickasked

Zoom Travel Insurance

Is zoom travel insurance still operating since their website is down and telephone is playing a message that call can not be answered due to technical dificulties.

1 answer
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi Patrick, Yes we are still operating. Unfortunately, we're experiencing some technical difficulties this morning. Our development team are working their socks off to fix it. Bear with us and we should be back online within the hour.

Due to the Coronavirus (COVID-19) outbreak, we're experiencing a very high volume of enquiries so the best way to reach us at the moment is via email info@zoomtravelinsurance.com.au.

Warmest regards,
Natalie

Jim Lee

Jim Leeasked

Zoom Travel Insurance

Do your travel insurance cover overseas visitors to Australia?

1 answer
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi Jim,

Apologies for the delay in getting back to you on this. As you can imagine, we have been experiencing an extremely high volume of enquiries in relation to covid-19, the resultant travel bans and the impact that this is having on many Australians travel plans.

The best way to reach us is via our customer service team directly, rather than a third party website. You can find our contact details here: https://www.zoomtravelinsurance.com.au/contact-us

To answer your question, unfortunately not. We only provide cover for Australian residents.

I hope you managed to find the cover that you were looking for.

Warm regards,
Eva, Customer Service

David

Davidasked

Zoom Travel Insurance

Several adults are going to Vietnam for holidays in 3 weeks time,and wondering if we are covered for coronavirus if we catch it.

2 answers
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi David, The best way to have any questions about the cover offered by Zoom travel insurance answered is to contact us directly. You can contact our friendly customer service consultants via online webchat, email or phone. https://www.zoomtravelinsurance.com.au/contact-us

To answer your query, we have a general exclusion in our policy relating to epidemics and pandemics, so anything related to the coronavirus is unlikely to be covered. Having said that, all medical emergencies are referred to our 24/7 emergency medical assistance team and all claims are assessed based on individual facts and circumstances.

I am part of the marketing team and unfortunately I am unable comment on specific cases and can only offer general advice and direct you to the policy wording, sorry.

Warmest regards, Eva

David
David

Thank you for information.

Get an answer from our members and Zoom Travel Insurance representatives

Details

Compare all 5 Zoom Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 1300 049 8801300 049 8801300 049 8801300 049 880
Email Address info@zoomtravelinsurance.com.auinfo@zoomtravelinsurance.com.auinfo@zoomtravelinsurance.com.auinfo@zoomtravelinsurance.com.au
24-Hour Phone Contact NoNoNoNo
Online Live Chat NoNoNoNo
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 79 years old79 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental DeathNot IncludedNot Included$25,000$25,000
Emergency Dental$500$500$500Not Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not Included$3,000$3,000$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $2,500$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of IncomeNot IncludedNot Included$10,400Not Included
Permanent DisabilityNot IncludedNot Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash Not IncludedNot Included$250Not Included
Delayed Luggage Not IncludedNot Included$250Not Included
Credit Card FraudNot Included$2,000 as part of Travel Documents cover$5,000 as part of Travel Documents coverNot Included
Travel Documents / Passport Not Included$2,000$5,000Not Included
Maximum Single Item Limit Not Included$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects Not Included$7,500$7,500$7,500
Ancillary
Personal Liability A$2,500,000A$2,500,000A$5,000,000A$5,000,000
Rental Vehicle Excess Not IncludedOptional ExtraOptional ExtraOptional Extra
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 Zoom Travel Insurance

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