Excellent Travel Insurance Compamy to deal with fully recommend them
Zoom very efficient with our claim and would recommend to anyone needing travel insurance.
We had unfortunate circumstances with my wife and breast cancer just before our holiday all claims forms duly filled in and claim paid within 7days. Excellent
- Verified customer
Great cover at a great price. Zoom were the second cheapest in my comparison for UK trip for me and my daughter. The staff won me over. They were friendly, knowledgeable and quick to answer any questions. For a few extra bucks these guys were head and shoulders above the rest. Easy to buy online and great web chat, no stupid robots. :) They even welcomed me home and outlined how to claim. I would definitely recommend and buy with them again.
Claim for rental vehicle excess, simple and paid out without issue
I use travel insurance for domestic trips to get excess cover for rental vehicles as its FAR cheaper than using the car companies themselves and the excess is less.
Unfortunately this time I had to claim (very minor dent worth around $600). The process for claiming was straight forward, albeit a lot of documents were required, and to my plesent suprise it was approved within a few days with no further details required.
I would not hesitate to recommend zoom for domestic trips if you are looking for rental vehicle excess.
- Verified customer
None of the run around just great service
Great value, easy to set up, and the girls on the phone answered all my questions and helped me pay over the phone. We ended up needing to claim when my daughter became ill - absolutely no hassles there, the claims people were brilliant. And thank goodness given how much American doctors want to charge you! I wanted to leave a review in gratitude for their time - it’s rare you find an insurer who actually answers the phone or pays claims, so thanks a bunch!
- Verified customer
Surprisingly excellent service
I originally chose the policy because it was a lot cheaper than all the well-known brands, and when I called them to ask questions, they were friendly, kind and quite honest - they told me upfront some of the things they don't cover relative to other brands (stuff I didn't need anyway).
Having never claimed on travel insurance before, I was pretty surprised when my flights were delayed because of rubbish weather, and I was going to miss a day of accommodation and stuff. I called them, they were super friendly and helped me with the online clai...ms form, and my claim was processed and paid into my account in less than a week. Top shelf product for a budget traveller price! I have now used this brand three more times (I've just gotten back from another trip with them, and they emailed me a welcome home email and invited me to claim if I needed to). I am pretty unlikely to go with another brand, even if it is a bit cheaper, because good customer service is hard to come by in 2019. Thanks Zoom :)
having to put in a claim
i had an accident 5 wks before i was to fly overseas, i phoned Zoom and explained the situation. my claim was organized with in 2 days of filling out the forms plus a ph call from them. no problems
Ridiculous Ts & C's makes this travel insurance worthless
You think obtaining travel insurance for interstate travel in Australia would be fair and reasonable and realistic, but I was wrong. I discovered later, we were only covered if you are attacked by terrorists.
We arrived 45 minutes before flight departure but we couldn't board a Virgin Airlines flight (we were delayed due to unforeseen roadworks near home) because the Virgin kiosk machine (three different machines) advised, 'due to operational reasons, check on for your flight is not available at the kiosk'. Also the instructions on the boardi...ng pass were incorrect (as admitted by Virgin airline staff and I have evidence) and the fact that a crew member made us go into the general queue instead of the quicker service desk, caused us to be delayed a further 20 minutes and miss our flight. I called zoom travel insurance (policy Z-D64836) to obtain assistance to recover costs for missing our flight and try to be reimbursed to book another flight (all domestic travel in Australia). However the zoom insurance person was a rude person who advised flight delays are not covered unless it is due to Terrorism, Flooding and exceptional circumstances, which meant we were not covered (seriously we are in Australian airports not airports in war torn countries). I argued, why have Australian domestic travel insurance, if we are only covered for a flight delay / cancellation / rescheduling only if there is a Terrorist attack or flooding but are not covered due to unforeseen roadworks and airline online kiosk issues which is exactly what should be included? The Zoom travel insurance person was not interested and only asked if there was something else she could help me with but couldn't help me with this and wanted to terminate the call. I advised I wanted to lodge a complaint with the relevant manager and required the person to contact me. No email is ever received so I send an official email complaint and the typical insurance company response confirmed that we are covered for a flight delay / cancellation / rescheduling only if there is a Terrorist attack or flooding but we are not covered due to unforeseen roadworks or airline online kiosk issues. I am also advised if my flight plans are impacted by a strike, riot, hijack, civil protest, weather, natural disaster or accident, I would be covered (but not for unforeseen roadworks but am covered for unforeseen weather, natural disaster or accident??). You are also not covered for any errors or omissions in any booking arrangements. In other words, it's everyone else's responsibility for compensation but not the actual travel insurance company that you take out a policy with. I wonder if I can get an Australian domestic travel insurance policy while travelling overseas in war torn countries because at least I will be covered for flooding and terrorist attacks because Zoom's Australian domestic travel insurance does not actually cover anything directly related to Australian domestic travel. PS/ Look elsewhere as later on, I found another provider starting with 'A' online who covered me for all the 'domestic travel risks' unlike Zoom, for an extra $65.00, say no more.
Questions & Answers
Is zoom travel insurance still operating since their website is down and telephone is playing a message that call can not be answered due to technical dificulties.
ZoomZoom Travel Insurance
Hi Patrick, Yes we are still operating. Unfortunately, we're experiencing some technical difficulties this morning. Our development team are working their socks off to fix it. Bear with us and we should be back online within the hour.
Due to the Coronavirus (COVID-19) outbreak, we're experiencing a very high volume of enquiries so the best way to reach us at the moment is via email email@example.com.
Do your travel insurance cover overseas visitors to Australia?
ZoomZoom Travel Insurance
Apologies for the delay in getting back to you on this. As you can imagine, we have been experiencing an extremely high volume of enquiries in relation to covid-19, the resultant travel bans and the impact that this is having on many Australians travel plans.
The best way to reach us is via our customer service team directly, rather than a third party website. You can find our contact details here: https://www.zoomtravelinsurance.com.au/contact-us
To answer your question, unfortunately not. We only provide cover for Australian residents.
I hope you managed to find the cover that you were looking for.
Eva, Customer Service
Several adults are going to Vietnam for holidays in 3 weeks time,and wondering if we are covered for coronavirus if we catch it.
ZoomZoom Travel Insurance
Hi David, The best way to have any questions about the cover offered by Zoom travel insurance answered is to contact us directly. You can contact our friendly customer service consultants via online webchat, email or phone. https://www.zoomtravelinsurance.com.au/contact-us
To answer your query, we have a general exclusion in our policy relating to epidemics and pandemics, so anything related to the coronavirus is unlikely to be covered. Having said that, all medical emergencies are referred to our 24/7 emergency medical assistance team and all claims are assessed based on individual facts and circumstances.
I am part of the marketing team and unfortunately I am unable comment on specific cases and can only offer general advice and direct you to the policy wording, sorry.
Warmest regards, Eva
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1300 049 880||1300 049 880||1300 049 880||1300 049 880|
|24-Hour Phone Contact||No||No||No||No|
|Online Live Chat||No||No||No||No|
|Maximum Age Covered||79 years old||79 years old||85 years old||85 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Not Included|
|Accidental Death||Not Included||Not Included||$25,000||$25,000|
|Emergency Dental||$500||$500||$500||Not Included|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||Not Included||$3,000||$3,000||$3,000|
|Hospital Cash Allowance||Not Included||$50 per day, up to $2,500||$5,000||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Not Included|
|Loss of Income||Not Included||Not Included||$10,400||Not Included|
|Permanent Disability||Not Included||Not Included||$25,000||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||$250||Not Included|
|Delayed Luggage||Not Included||Not Included||$250||Not Included|
|Credit Card Fraud||Not Included||$2,000 as part of Travel Documents cover||$5,000 as part of Travel Documents cover||Not Included|
|Travel Documents / Passport||Not Included||$2,000||$5,000||Not Included|
|Maximum Single Item Limit||Not Included||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||Not Included||$7,500||$7,500||$7,500|
|Rental Vehicle Excess||Not Included||Optional Extra||Optional Extra||Optional Extra|
|Motorbike / Moped Coverage||Included for any size||Included for any size||Included for any size||Included for any size|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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