Reviewer Photos & Videos
Easy. Efficient. Economical. Excellent.
What an excellent service! The online booking was so easy and the online chat enabled me to give specific pick up details. My package was collected from Perth and delivered to Subiaco within the hour and was very cost effective. I highly recommend Zoom2u.
Insurance Deception. A nightmare of a company would be a compliment!
On the 30th April 2021, I booked in a bike for shipping and paid for additional insurance coverage to the value of $5000.
Upon collection of the bike from the subcontracted company TNT at the Depot, the box that the bike was in was incorrectly handled in front of me and the contents were sub sequentially damaged.
I opened the box, and noticed significant damage to the bike including:
- Damage to the cranks.
- Damage to the frame.
- Damage to the tyres and rims.
- Damage to the seat.
- Damage to the handlebars.
After raising the issue with the carrier TNT, I was told to speak to Freight Match aka Zoom 2 U to start the insurance process....Freight Match have raised the claim, however have stated that the stance with TNT is that because the bike was used and not new that insurance would be voided in this instance. At no stage have I communicated that this was a new bike, and I took out the insurance without understanding these requirements. I have now submitted a report with the ACCC for investigation, and my reviews will remain in place until this is resolved.
Very quick and easy
Easy to book, booking was super quick service. Very affordable...... Will definitely use next time I need a package sent interstate. Cannot fault them whatsoever. Was skeptical due to low price, but very happy
Super easy and straightforward. Great customer service and communication. Item arrived promptly and in perfect condition; recommend this team. The tracking was great as it is updated in real-time and helps make it all work easily and efficiently.
first time I've used Zoom2U, was recommended to me by a trusted business supplier.
System is very easy to use and track; delivery person was tidy, clean and polite.
Drop off went well and within requested timeframe and in good condition;
would happily use this service again.
Reasonably priced, Friendly, supportive, understanding, prompt service!! Thank you Ram for getting my passport from Sydney - Melbourne for me to travel next day to attend my grandads funeral under 12hrs Forever grateful and appreciative of you and your team! Zoom2u is the go!!
Quick and Easy
The package was picked up and dropped off within 2 hours of first placing the order! It was a super quick and easy service that we will definitely be using again.
Excellent Service Standards
Urgent delivery picked by the wrong courier. However our nominated driver managed to co-ordinate and re-claim the parcel and deliver to our client. Very happy and will always be using this service from now on.
They were superb from start to finish
The customer service guy was extremely helpful when I had issues (my fault) using the online booking form.
I was given really quite good ETA times. Within 5 minutes of the first ETA given, the dude arrived.
Their online tracking map was spot on, I could have gone out and relied on it to be home on time.
Frank was personable when he came to the door and delivered my package.
Important delivery - on time (earlier!)
Had a very important document to deliver to Sydney CBD for an important case - booked on a state-based public holiday (although not a holiday in another state where the document had to be delivered), prompt arrival on time by the delivery person who is felt dependable and efficient, and able to receive the news of successful delivery far earlier than expected. Reasonable fee considering the importance of the document and the case. Highly recommended. Great to see the excellent team-work between the different people collaborating and working together. Will use the service again for our expanding business.
Amazing service. 5 stars
Picked up on time
Arrived in perfect condition and on on time
All tracking was spot on and perfect.
Johan and Ram were so friendly, helpful and Allen the courier was great.
I cannot say enough good things about the zoom2u and how impressed I was with the whole service start to finish. Amazing. 5 stars.
Perth to Sydney in under 12 hours. Amazing
They took the pressure off
I had such a quick turnaround for an event that my work had to be delivered to another state in what seemed to be an impossible time frame. They did it? Picked up after hours. I was able to call the driver to find out status. Happy happy.
Great service. Will be using again for sure.
First time user. Very impressed. Booked for pick up at 915am and the driver arrived exactly on time and had a great, friendly attitude. Took my package directly where I needed to go.
Easy booking and great online tracking
Easy online ordering. Could track the package online. The delivery time updated as the driver received other jobs which was handy. Was delivered before the end of the day as advised
I was a bit skeptical at first, as I had never heard of Zoom2U, but I was very impressed with their service and will def use them again. It is important to note, that if you are booking a pick up time close to 5 or 6 pm, it might only be picked up the next day, but don't worry, they are reliable and you will get your package. I really do recommend them.
First time user of this service. It was easy to organise and pay and I tracked the driver accurately online once the job was accepted and the product was delivered to my customer promptly.
Delivery was as promised with full tracking and updates. First time I have used them and would definitely use again. Price was reasonable and better experience compared to company previously used.
Fantastic Service and easy to use
First time ordering a pickup/delivery and found the entire process extremely easy to use. Tracking was great and delivery within in timeframe. Price was reasonable given 3 hour delivery time line and distance travelled.
First time user
I booked through the pop-up chat box as my request wasn't straight-forward. The whole process was so easy and first-class communication from both online agent and driver. Will use again.
Managers and Reps pressurise to finish the delivery ASAP, but can they understand the actual situation on roads!?
Blackmailing and threatening drivers to deduct or charge twice the high back on the driver for late delivery’s or miss-information provided.
Even if the customer is fine with later delivery, Zoom2u reps harass drivers.
Even when Zoom2u reps know it’s Customers fault, they hit back on drivers. Blaming drivers for customer and company reps mistakes.
And don’t worry they will never accept this.
Questions & Answers
Anyone had experience with Shipping overseas? I am planning to ship my PC from Melbs to The Netherlands.
A4 document door to door deliveries laurieton to brisbane?
Do you transport frieght?
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