Reviewer Photos & Videos
Easy. Efficient. Economical. Excellent.
What an excellent service! The online booking was so easy and the online chat enabled me to give specific pick up details. My package was collected from Perth and delivered to Subiaco within the hour and was very cost effective. I highly recommend Zoom2u.
Insurance Deception. A nightmare of a company would be a compliment!
On the 30th April 2021, I booked in a bike for shipping and paid for additional insurance coverage to the value of $5000.
Upon collection of the bike from the subcontracted company TNT at the Depot, the box that the bike was in was incorrectly handled in front of me and the contents were sub sequentially damaged.
I opened the box, and noticed significant damage to the bike including:
- Damage to the cranks.
- Damage to the frame.
- Damage to the tyres and rims.
- Damage to the seat.
- Damage to the handlebars.
After raising the issue with the carrier TNT, I was told to speak to Freight Match aka Zoom 2 U to start the insurance process....Freight Match have raised the claim, however have stated that the stance with TNT is that because the bike was used and not new that insurance would be voided in this instance. At no stage have I communicated that this was a new bike, and I took out the insurance without understanding these requirements. I have now submitted a report with the ACCC for investigation, and my reviews will remain in place until this is resolved.
Very quick and easy
Easy to book, booking was super quick service. Very affordable...... Will definitely use next time I need a package sent interstate. Cannot fault them whatsoever. Was skeptical due to low price, but very happy
Super easy and straightforward. Great customer service and communication. Item arrived promptly and in perfect condition; recommend this team. The tracking was great as it is updated in real-time and helps make it all work easily and efficiently.
Excellent Service Standards
Urgent delivery picked by the wrong courier. However our nominated driver managed to co-ordinate and re-claim the parcel and deliver to our client. Very happy and will always be using this service from now on.
They were superb from start to finish
The customer service guy was extremely helpful when I had issues (my fault) using the online booking form.
I was given really quite good ETA times. Within 5 minutes of the first ETA given, the dude arrived.
Their online tracking map was spot on, I could have gone out and relied on it to be home on time.
Frank was personable when he came to the door and delivered my package.
Amazing service. 5 stars
Picked up on time
Arrived in perfect condition and on on time
All tracking was spot on and perfect.
Johan and Ram were so friendly, helpful and Allen the courier was great.
I cannot say enough good things about the zoom2u and how impressed I was with the whole service start to finish. Amazing. 5 stars.
Perth to Sydney in under 12 hours. Amazing
They took the pressure off
I had such a quick turnaround for an event that my work had to be delivered to another state in what seemed to be an impossible time frame. They did it? Picked up after hours. I was able to call the driver to find out status. Happy happy.
Great service. Will be using again for sure.
First time user. Very impressed. Booked for pick up at 915am and the driver arrived exactly on time and had a great, friendly attitude. Took my package directly where I needed to go.
Easy booking and great online tracking
Easy online ordering. Could track the package online. The delivery time updated as the driver received other jobs which was handy. Was delivered before the end of the day as advised
First time user of this service. It was easy to organise and pay and I tracked the driver accurately online once the job was accepted and the product was delivered to my customer promptly.
Delivery was as promised with full tracking and updates. First time I have used them and would definitely use again. Price was reasonable and better experience compared to company previously used.
Fantastic Service and easy to use
First time ordering a pickup/delivery and found the entire process extremely easy to use. Tracking was great and delivery within in timeframe. Price was reasonable given 3 hour delivery time line and distance travelled.
Large 3 meter long, odd size package from Bundaberg to Geelong.
This service is great! Would highly recommend, great price, from anywhere to anywhere, excellent follow up and communication and speedy delivery. Will use again for sure. Thanks for your great service Jean!
Excellent service and tech
1st time user - super easy to use, slick technology and reliable, with great attention to detail with tracking, communication and proof of delivery. Game changer and will use again. Excellent.
As a first time user, I was impressed
Booking was easy, the driver lovely and helpful. Tracking was great as I needed to provide proof of sending my parcel by courier. Would definitely recommend Zoom2u. Thank you Husin
Poor form! Delivery man turned back and went home!!
Package was scheduled for delivery today, stayed at home but the ETA for the delivery got later and later throughout the day...
By 3:30pm the driver had 9 packages left to deliver, but then stopped and returned back to the depot!!
Called to ask and there wasn't any reason why, so basically wasted my day waiting for nothing!
Don't get your hopes up that you will get your package from these jokers!
Uber style pick up and delivery - Amazing!
I had a walker and shower chair to be collected and delivered to me at home. I was able to get these items on the same day as I requested - could pick delivery time. Then able to track what was happening. Quick, efficient, very reasonable cost.
Rina was fantastic.
Yet again, another excellent transaction with Zoom2u.
So quick, efficient & the information is completely transparent & live.
I made a booking today, which actually didn't suit the requirement I had. I contacted 'Rina' who was on the live chat.
She quickly sorted out my booking, and swapped it to a '3 hour' delivery.
Such a seamless process.
Timely and trustworthy delivery
Tracking was easily supplied by the driver. Driver arrived on time and was friendly and accomodating. I will definitely use this service again and recommend to anyone with heavy packages
Questions & Answers
Anyone had experience with Shipping overseas? I am planning to ship my PC from Melbs to The Netherlands.
A4 document door to door deliveries laurieton to brisbane?
Do you transport frieght?
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