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wendy
- 2 reviews
Great Service No Accountability
Driver delivered pelmet took item out of truck, then asked help to carry it. Asked receiver to sign for even though it was broken. Claim refused as was signed for.
1 comment
KDCanberra 2600, ACT
- 2 reviews
A shambles, but we got there in the end
The wrong sized car turned up to collect the package, despite me putting the right measurements into their system. The then tried to charge me extra for the driver showing up in the wrong vehicle. I then got charged the 50kg price for a 14 kg box. Asked for 30 minutes notice prior to delivery, and only got 10. We got there in the end, but I'll use a different service next time.
1 comment
Steve O.Zoom2u
Hi there,
I'm really sorry to hear about this, would you be able to email me at steve@zoom2u.com so we review what's happened here? Would be great to see how this all happened and make this right. ...
Read more Thanks so much Best regards, Steve CEO
Fred bassetSydney
‘Other parcels need to be delivered’... so mine won’t be
Didn’t deliver when promised, no note left. Next day told that couldn’t make it as other parcels had to be delivered so mine wouldn’t make it. My same day delivery is now going to be 4 days...
3 comments
Steve O.Zoom2u
Hi Fred, So sorry to hear this. I couldn't seem to find your name in our booking system. Do you have a booking reference number? Cheers, Steve
I have no reference or tracking number, I am the recipient. It is for a Telstra device ordered on Thursday evening with a guaranteed same day delivery (Friday). received a call on Saturday and after...
Read more a discussion agreed someone would be home to receive it, later received a text saying ‘Hello David, Lee from Zoom2u. Unfortunately we can't deliver today. Other deliveries to complete also need to be done today. Will have to leave until Monday. Hope there is no inconvenience caused. Thank you for your patience and understanding. ’.Steve O.Zoom2u
Hi Fred, So sorry about this. This shouldn't have happened at all. Would you be able to email me at steve@zoom2u.com so I can investigate further. I'll just need some more details to find your booking....
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Questions & Answers
Adityaman S.asked
Anyone had experience with Shipping overseas? I am planning to ship my PC from Melbs to The Netherlands.
No answers
Linda P.asked
A4 document door to door deliveries laurieton to brisbane?
No answers
Maryasked
Hi
Do you transport frieght?
No answers
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Steve O.Zoom2u
Hi Wendy,
Really sorry to hear about this. ...
Read more Would you be able to email me so I can review what's happened? steve@zoom2u.com Kind regards, Steve Orenstein CEO