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zulily

zulily

3.2 from 63 reviews

Reviews

(23)
(5)
(10)
(9)
(16)
  • Product Quality
    3.4 (11)
  • Return Claim MadeYes (2) · No (9)
  • Sizing True to size (5) · Very small (3) · Slightly small (1)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Shipping
    3.8 (8)
juliet walker

juliet walkerPerth, WA

Very cheap products

published

I have ordered 3 times now from Zulily and always hoped the bad quality was a one off no such luck . I am not going to order anything else from this site a waste of money inferior goods

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Kezza

KezzaGippsland, VIC

Love this Company!!!

published

So easy to navigate the Website, great pics of Products, great selection. Amazing quality, sizes recommended on size charts completely accurate!!! Extremely fast delivery. I would not hesitate to recommend them and will definitely keep shopping here.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Hope

HopePerth, WA

  • 7 reviews

Great Customer service

published

I’m a fan of Zulily, if any problem with my purchases, they answer quick and I get my refund back. No dramas, nice variety of products, although delivery takes longtime to arrive other than that no problems

Product Quality
Product Appearance As advertised
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Completely ruined it!

published

They said they were selling a nice dress and showed images of it, but when I bought it they just sent me a kids barbie doll dress. They never said it was a Barbie doll dress and I thought that I was getting a good deal. Never again!! Dont buy from these people!!!!

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
Marilyn C

Marilyn CMetropolitan Adelaide, SA

  • 4 reviews

The best shopping online

published

I have been buying from Zulily for years. Love their tunics! Note though, that there is a size chart for every item of clothing as sometimes it changes. I have my chest, waist and thigh measurements written down so I can check them. I have found the quality to be high, and if the clothes have to be sent from Asia the site tells you how many days it will take. Well worth the wait for me as I receive many compliments even from nice strangers.
If you don't like what you've received send them an email and they'll have the refund in your bank really quickly.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
See all answers
mickey

mickeyGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Still waiting..? Resolved

published

*** RESOLVED ***
I ordered an item early in November, paid with shipping via Paypal.
Received a message it was not going to be shipped by the OEM vendor, as zulily had not allowed sufficient shipping charges. The tracking link was blank.
Emailed zulily to ask how they would rectify... no answer.

[___ deleted critical text.___]

AND IT ARRIVED ! - I take back my words... their communication could be a lot better, but to their credit, the item arrived intact. Thanks Zulily.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Cat

CatRichmond-Tweed, NSW

  • 2 reviews

Getting worse,quality going downhill.

published

I have been shopping with Zulily for years,but the last six months the quality of their items has been getting worse.Once they had a toll-free number to call in Australia,now there is no phone number at all and trying to navigate their contact page is impossible.Such a pity because they do have some great items,they need to check some of the companies selling through them.The quality is atrocious.I have cancelled my account,until they improve.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
  • Verified customer

Best jeggings ever!! Love Zulily

published

Zulily has the easiest website to navigate. The fit is firm but extremely comfortable and have good stretch. I’m very happy with the quality of All my Zulily clothes. I don’t shop anywhere else online.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Helena Jansa

Helena JansaAU

  • 3 reviews

Very bad quality and way to small

published

Today I received a charcoal ruffle sleeve sweater size XL as I ordered.
BUT: quality very cheap look and the size way to small to be XL. MAYBE a MD.
Not a happy at all.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
See all answers
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londoner

londonerSouth East Queensland, QLD

  • 11 reviews

Great customer service

published

I have been buying items through Zulily for a number of years now. I love the variety of items and that it gives me access to fashion that would be difficult to source in Australia at usually very good prices. The few times that I have had issues, customer service have been in touch quickly and provided a resolution that exceeded my expectations. In fact, customer service is second to none across my extensive on-line shopping experience.

Product Quality
Return Claim MadeNo
Product Appearance As advertised
Fifi

FifiSouth East Queensland, QLD

  • 9 reviews

Good company.

published

I really like ZULILY. Bought quite a bit from them. They are based in the United States. If you like UNIQUE things and clothes. They are great. From my dealings, they don't accept RETURNS. When you buy clothes etc. They are in US sizes. So be aware of that. They have a conversion table for sizes most of the time. There is a negative too. It usually takes awhile to arrive. At least a month. I am giving this advice as well. They have a amazing Christmas selection. My advice is to order it when you see it. Don't delay. Christmas sales are throughout the year.

Di1971

Di1971South Australia

  • 2 reviews
  • Verified customer

A smooth easy transaction

published

First time buying from zulily ,Great products , tracking was easy to follow and accurate ,products were exactly as advertised. Great quality ,great packaging .i would definitely buy again from Zulily. One happy shopper

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
TML

TMLSydney

  • 2 reviews
  • 1 like

Help was only a phone call away

published

Zulily is an online shopping site that has one beautiful pieces to buy from clothing to shoes.I received a parcel the other day and the jewelry was missing.Unlike all other online sites I have used and had stock problems with; this site has a 1800 or 300 phone number.They were very polite and helped me immediately.No silly taking photos of parcels and being questioned about your honesty.Veryy happy and will stick with this site from now on.

  • Verified customer

Customer Service as it should always be!

published

Bought a few pairs of shoes and they all fit perfectly. Only one pair had a bit of a problem with one zipper. I have sent an email and got a reply within 3 hours. Unfortunately the boots were out of stock - so the lady gave me an immediate refund and 10$ store credit. Honestly - I am more than happy with my whole order and I will most certainly buy there again

Lynette

LynetteDalyellup

  • 3 reviews

Refunded

published

I ordered three items as a present for my 5 year old granddaughter. Although two of the items were allegedly mailed to me, I never received them. The third item had not been posted and was no longer available for re-order. After phoning Zulily they immediately issued me not only with a full refund, but gave me a $20 credit towards my next order.

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Angela

AngelaPerth

  • 4 reviews
  • 1 like

Untrustworthy company

published

I placed an item in the cart and continued shopping for a while. When I went back into the cart to make the payment I viewed the item again to make sure I chose the correct size. As soon as I entered the credit card details and paid I noticed the price of the item increased by $10. I emailed the company but was given a spill how customer service is very important to them but they didn’t correct the price and refused my request for a refund. Watch out this company is untrustworthy

Mouse

Mouse

  • 2 reviews
  • Verified customer

Worst web shopping company ever!!!!!

published

Overcharged nearly 1 month to deliver, some items processed on order and charged for but not delivered and when I tried to review order it is empty even though I viewed it a few days ago. Ordered bib necklace but the opening wont even go past the front of the neck (I’m 12/14 size). It would probably fit a small child.... Worst company ever!!!!! Over charged and items left off the order. Total rip off!!!!!!
No invoice received - will be reporting company to fair trading.

Terrible experience with zulily.

published

My items where never deliver to me. After 1 month waiting I called them and told me they could not ship the products and they did not know when they were going to be able to do it. After 5 more calls nobody can give me an answer. I let them know that I still want the products and after another week they cancelled the order.
Never buy anything else from them. Terrible service!

Misleading promotions

published

I have been buying all different items from zulily for ages, all my items have arrived & the custome

published

Never had any problems, customer service was fantastic, clothing is always made really well. Never returned anything yet. Very happy with all the products

Page 1 of 4

Questions & Answers

Mandy

Mandyasked

I am a size 12 in australia. What size would I order for Zulily clothing, mainly tops and tunics?

1 answer
margret
margret

Mandy definately XL as there 3 XL is equal to a 20 to 22 Australia sizing. Margret

Glenda

Glendaasked

Has anybody bought baby clothes from Zulily? If so, what is the quality like?

2 answers
SusanSenior
SusanSenior

Nope but take note of the brand which should give you a guide to quality. Most of Zulily's clothes are from overstocked suppliers but are still excellent quality.

Anne L
Anne L

1. Was ordering an acrylic tray.
2. Filled in address+ tel no.
3. Asking for my banking details.
4 stopped there, because there was no final total price including GST, taxes, delivery???
For all I know, I could have ended up paying nearly double the price. Am in West Australia and find it irksome that a real person cannot be contacted to answer my questions.
Anne.

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