customer service is terrible!!!!!
Bought several items on part payment! One part they could not take off due to technical issues with paypal! instead to try again they sent a warning making me feel like i was a criminal, not wanting to pay! They took my paypal option away also and demanded bank acc details, which I was not happy to give as it has been hacked twice so far. Sent several emails they would not listen, like I was talking to a brick wall. They stopped my delivery half way from the States to Australia, even that I have paid , after 2 months still have not got it!!! So thats it for me with Zulily!!! will not buy ever again!! Not only massively over priced the same products can be found on Ozsale for a lot less!!
They pretty much double their prices tO Aussie dollars. Generally Chinese Producs. Sizing runs small and looooong waits Dont bother the seasons over by the time u get product
They have a lot of nice items but you can buy many items cheaper with other sellers. Just check before purchasing. Its a shame as I would love to shop more on zulily as its nice to get such a variety in one place.
I ordered two lipsticks October last year. A month later I got an email apologising for delays in shipping. Another month later I get a ‘sorry we cannot fulfil your order’ email. Yes I got a refund BUT why did I also get an email excitedly telling me the lipsticks were ‘back in stock!!’. Can’t help thinking they just hang on to your money, earn some interest on investments and then cancel order.
Shop a lot on this site
Lots to choose from. Some good some bad.
Always a quick answer from their customer team.
Watch the pricing ..a lot of polyester.
Most ridiculous company I have ever dealt with online.
My order was placed 2 months ago in April, and am still waiting delivery. The website dishonest, not informing customers of the long wait for orders, instead conveniently blaming the Covid Crisis. Even though supposed to be Australian Company, stock comes from overseas. I have emailed the Co., continually told my order is in transit. Also, cant get refund or cancel my order, can only get a Credit. Seriously, why would any Customer want to order again with their credit, and go through the same Nightmare? Well done Zulily!@@
Poor quality and overpriced
I was a longtime customer until I purchased a hoodie for $75 only to find exactly the same product on another site for $26. They don’t accept returns. Never again!
It's been two months and no show of my purchase...No response from customer service
I wrote to them last week asking where my sandals were, there has been no response. They should be honest and tell us howling it will take for things to get there before we buy them so we know howling we have to wait.
I'm never buying anything from them again. Takes too long.
Very cheap products
I have ordered 3 times now from Zulily and always hoped the bad quality was a one off no such luck . I am not going to order anything else from this site a waste of money inferior goods
Completely ruined it!
They said they were selling a nice dress and showed images of it, but when I bought it they just sent me a kids barbie doll dress. They never said it was a Barbie doll dress and I thought that I was getting a good deal. Never again!! Dont buy from these people!!!!
Still waiting..? Resolved
*** RESOLVED ***
I ordered an item early in November, paid with shipping via Paypal.
Received a message it was not going to be shipped by the OEM vendor, as zulily had not allowed sufficient shipping charges. The tracking link was blank.
Emailed zulily to ask how they would rectify... no answer.
[___ deleted critical text.___]
AND IT ARRIVED ! - I take back my words... their communication could be a lot better, but to their credit, the item arrived intact. Thanks Zulily.
Getting worse,quality going downhill.
I have been shopping with Zulily for years,but the last six months the quality of their items has been getting worse.Once they had a toll-free number to call in Australia,now there is no phone number at all and trying to navigate their contact page is impossible.Such a pity because they do have some great items,they need to check some of the companies selling through them.The quality is atrocious.I have cancelled my account,until they improve.
Very bad quality and way to small
Today I received a charcoal ruffle sleeve sweater size XL as I ordered.
BUT: quality very cheap look and the size way to small to be XL. MAYBE a MD.
Not a happy at all.
I ordered three items as a present for my 5 year old granddaughter. Although two of the items were allegedly mailed to me, I never received them. The third item had not been posted and was no longer available for re-order. After phoning Zulily they immediately issued me not only with a full refund, but gave me a $20 credit towards my next order.
I placed an item in the cart and continued shopping for a while. When I went back into the cart to make the payment I viewed the item again to make sure I chose the correct size. As soon as I entered the credit card details and paid I noticed the price of the item increased by $10. I emailed the company but was given a spill how customer service is very important to them but they didn’t correct the price and refused my request for a refund. Watch out this company is untrustworthy
Questions & Answers
If I ordered today how long does the purchase items take to get to regional Australia
HELP ..I'm worried about the sizing guide. I've been burnt before on other sites.
What is the sizings like. I'm a 110 cm hip same as the bust area...I've ordered 1x on tops. Suzanne Bennett? label mainly. Have I chosen the wrong or right sizing? Nervous bcos I'm going broke sending items back. IAlso is US x1 the same as above? I'd really really appreciate your personal experienced opinions
Concerned Aussie. Sammy ❤️
Sorry, I couldn't help with that I am afraid, I brought a bread bin not clothing. Bread bin was a good size though :)
has anyone bought brand shoes such as puma and are they brand new ?
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes and Exercise & Sport Shoes|
|Clothing Type||Baby & Toddler, Children, General / Everyday, Maternity Wear, Office / Businesswear, Outdoor / Hiking and Plus Size|
Other Underwear Shops & Brands
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.