1 photo
zulily

zulily

3.1 from 77 reviews · View Statistics
See the Best Underwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Zulily? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next
tunde
tundeCentral West, NSW
  • 3 reviews

customer service is terrible!!!!!

published

Bought several items on part payment! One part they could not take off due to technical issues with paypal! instead to try again they sent a warning making me feel like i was a criminal, not wanting to pay! They took my paypal option away also and demanded bank acc details, which I was not happy to give as it has been hacked twice so far. Sent several emails they would not listen, like I was talking to a brick wall. They stopped my delivery half way from the States to Australia, even that I have paid , after 2 months still have not got it!!! So thats it for me with Zulily!!! will not buy ever again!! Not only massively over priced the same products can be found on Ozsale for a lot less!!

Product Quality
3/5
Shipping
1/5

Love Zulily

published

I have been shopping with zulily for 3 years and very happy so far. Stick with the brands that you have heard of and you get it right. Once they delivered faulty product, but resolved the issue quickly. They are very helpful great customer service!

Product Quality
5/5
Shipping
5/5
Robyn
RobynSouth East Queensland, QLD
  • 31 reviews
  • 19 likes

Overpriced

published

They have a lot of nice items but you can buy many items cheaper with other sellers. Just check before purchasing. Its a shame as I would love to shop more on zulily as its nice to get such a variety in one place.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Sharon H
Sharon HSouth East Queensland, QLD
  • Verified

Excellent service

published

I had previously contacted the Company directly who made these products in the US and was quoted postage fees that nearly equated to 50% of the value on the items I wanted to order....alas I did not proceed with the purchase BUT when I went onto the Zulily website the same items were available at a better price plus I only had to pay AUD$9.95 for the shipping & handling. I placed my order on the 5th January 2021 and was very surprised when Australia Post advised me that the parcel was waiting for collection on 21st January 2021. Would I order from Zulily again - yes most definitely but I would only order items that I knew were of good quality and were made by reputable Companies in the first place.

Product Quality
5/5
Shipping
5/5
Underwear Shops & Brands

Find out how zulily compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Claire Allwood
Claire AllwoodSydney
  • 5 reviews
  • 5 likes

A scam?

published

I ordered two lipsticks October last year. A month later I got an email apologising for delays in shipping. Another month later I get a ‘sorry we cannot fulfil your order’ email. Yes I got a refund BUT why did I also get an email excitedly telling me the lipsticks were ‘back in stock!!’. Can’t help thinking they just hang on to your money, earn some interest on investments and then cancel order.

Product Quality
1/5
Shipping
1/5
KE7
KE7South East Queensland, QLD
  • 9 reviews
  • 6 likes
  • Verified

Great experience

published

Great product, exactly as I pictured it and what I wanted after damaging my old bread bin. Prompt delivery with good tracking options. No complaints and will order from them again. Also I was pleased the product came from US and not China.

Product Quality
5/5
Shipping
5/5
Pissed Off Pete
Pissed Off PeteSouth East Queensland, QLD
  • 2 reviews

Best customer service I have ever encountered!

published

Find it amazing at all the negative reviews! It is one of the best online shopping sites that I have ever dealt with! The ONLY thing is YOU NEED TO BE PATIENT! Sometimes you have to wait quite a long time for your order to arrive as they source their products from all over. But they do eventually arrive and, if something doesn't fit, suit or isn't as described, they will refund in full with no questions asked! I find them wonderful and quite amazing!

Product Quality
3/5
Shipping
5/5
archie
archieHunter Region, NSW
  • 2 reviews

Most ridiculous company I have ever dealt with online.

published

My order was placed 2 months ago in April, and am still waiting delivery. The website dishonest, not informing customers of the long wait for orders, instead conveniently blaming the Covid Crisis. Even though supposed to be Australian Company, stock comes from overseas. I have emailed the Co., continually told my order is in transit. Also, cant get refund or cancel my order, can only get a Credit. Seriously, why would any Customer want to order again with their credit, and go through the same Nightmare? Well done Zulily!@@

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Fran
Fran
  • 3 reviews
  • 2 likes
  • Verified

Poor quality and overpriced

published

I was a longtime customer until I purchased a hoodie for $75 only to find exactly the same product on another site for $26. They don’t accept returns. Never again!

Product Quality
1/5
Incentivised Review No
Underwear Shops & Brands

Find out how zulily compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Shelly
ShellyGreater Melbourne (Inner), VIC
  • 8 reviews

My favourite online store

published

I love zulily so much, the site is very easy to use and there is a very large selection of items for good prices. I like that there is a new store every day, I always look forward to new items.

Product Quality
5/5
Shipping
4/5
Nik
Nik
  • 11 reviews
  • 12 likes

It's been two months and no show of my purchase...No response from customer service

published

I wrote to them last week asking where my sandals were, there has been no response. They should be honest and tell us howling it will take for things to get there before we buy them so we know howling we have to wait.

I'm never buying anything from them again. Takes too long.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
juliet walker
juliet walkerPerth, WA
  • 4 reviews
  • 1 like

Very cheap products

published

I have ordered 3 times now from Zulily and always hoped the bad quality was a one off no such luck . I am not going to order anything else from this site a waste of money inferior goods

Product Quality
1/5
Shipping
5/5
Underwear Shops & Brands

Find out how zulily compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Kezza
KezzaGippsland, VIC
  • 5 reviews
  • 1 like

Love this Company!!!

published

So easy to navigate the Website, great pics of Products, great selection. Amazing quality, sizes recommended on size charts completely accurate!!! Extremely fast delivery. I would not hesitate to recommend them and will definitely keep shopping here.

Product Quality
5/5
Shipping
5/5

Completely ruined it!

published

They said they were selling a nice dress and showed images of it, but when I bought it they just sent me a kids barbie doll dress. They never said it was a Barbie doll dress and I thought that I was getting a good deal. Never again!! Dont buy from these people!!!!

Product Quality
1/5
Shipping
1/5
Marilyn C
Marilyn CMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

The best shopping online

published

I have been buying from Zulily for years. Love their tunics! Note though, that there is a size chart for every item of clothing as sometimes it changes. I have my chest, waist and thigh measurements written down so I can check them. I have found the quality to be high, and if the clothes have to be sent from Asia the site tells you how many days it will take. Well worth the wait for me as I receive many compliments even from nice strangers.
If you don't like what you've received send them an email and they'll have the refund in your bank really quickly.

Product Quality
5/5
Shipping
5/5
Page 1 of 3

Questions & Answers

Bry L.
Bry L.asked

If I ordered today how long does the purchase items take to get to regional Australia

No answers
Sammy
Sammyasked

HELP ..I'm worried about the sizing guide. I've been burnt before on other sites.
What is the sizings like. I'm a 110 cm hip same as the bust area...I've ordered 1x on tops. Suzanne Bennett? label mainly. Have I chosen the wrong or right sizing? Nervous bcos I'm going broke sending items back. IAlso is US x1 the same as above? I'd really really appreciate your personal experienced opinions
Concerned Aussie. Sammy ❤️

1 answer
KE7
KE7

Sorry, I couldn't help with that I am afraid, I brought a bread bin not clothing. Bread bin was a good size though :)

Tasmyn
Tasmynasked

has anyone bought brand shoes such as puma and are they brand new ?

No answers
See all zulily questions

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeBaby & Toddler, Children, General / Everyday, Maternity Wear, Office / Businesswear, Outdoor / Hiking and Plus Size
Visit official website

Other Underwear Shops & Brands

Previous
Curvy

Curvy

4.8
(1,828)
The Iconic

The Iconic

4.1
(3,206)
Beserk

Beserk

4.9
(49)
OzSale

OzSale

3.8
(12,598)
Popcherry

Popcherry

3.7
(1,113)
Zodee

Zodee

3.9
(115)
Next
See all Underwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.