If you have a policy cancel it !
I have had life insurance, TPD, and income protection with these clowns for over 13 years
15 months ago I broke my back and was air lifted to hospital where I had emergency surgery and they fitted steel rods and screws to put me back together.
They have destroyed my mental health by consistently try to find ways to get out of payments by distorting the truth.
Even tho my injury is permanent.
I was told to watch out but I honestly thought due to my injuries I wouldn’t have an issue but I was wrong.
There rehab providers are just as dodgy and ar...
11/2 hours 4 transfers to another team member, but still unable to answer a simple question
I have had Protection Plus Life Insurance for a number of years. Admittedly set and forget. The Annual Renewal arrived this week. The Premiums have become higher each year so this time decided to do a Market Comparison. Interestingly a rate came up for zurich with the same policy name and amounts but with the Monthly Premium $40 per month cheaper. I called zurich to enquire and was told it was a different product even though it had the same name and same features. i was twice put on hold and transferred to another team member including the per...son handling online products. Each time i was told about a different product with a different name and a different Premium. But They all provided the same cover and were all still more expensive than the online "comparison offer' I had to go a that point but organised for yet another person to call me another day. After relaying the whole story, much abbreviated here, I managed to get them to send their best quote by email. The best offered was a 5% discount on my premium, still $40 more than the comparison rated for the same policy name Protection Plus that was offered online. If it's this difficult to gain any sort of service when trying to obtain a quote for an existing long term customer, then it is difficult to have any confidence that when the time comes for a claim, that it would be an easy process. i'll be moving on.
Cannot cancel the policy
I have had multiple contact with Zurich over the last month trying to cancel my policy. I have cancelled my payments through the bank (after contacting Zurich), have sent them a formal letter requesting cancellation with all information they required. I have since received a bill for this month's premium (as the direct debit didn't work) and cannot get confirmation from anyone that the policy has been cancelled. Not very impressed, I'm definitely not regretting moving to another insurer if this is how they handle cancellations.
What the ????????????
I receive a 6 monthly premium notice for $185,220 life insurance, they want a total of A$541.17.
I ring customer service and ask for quote to decrease to $150,000 - they unable to do over telephone so they post me a quote - $629.66 for 6 month premium for $150,000 life insurance?? I ask why it is so very overly priced and had they forgotten I am non smoker since January 2004, I remembered filling out form some time ago, the customer service lady's response was that claim was refused back in 2007 - who are Zurich and what do they stand for??????
To All Aussie Battlers - Please dont get caught up with zurich insurance
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.