Very bad customer service and such a snob - Updated
Update: Zurich came back to us as soon as they heard about our complaints, apologised for the mishandlings and compensated us for the time wasted dealing with that. We decided to stay with Zurich until now. No more customer service issue thus far (3 years later).
Me and husband applied for a life insurance. We initially asked to be called so we could ask further. After we were satisfied, we wanted to do it online, but the customer service said she could help. So we did it over the phone.
Long story short, later I found out she got my birth d...ate wrong (when I called Zurich for giving more information). So I had to wait for Zurich's letter where they gave me a return envelope. Then I had to get a certified driver licence and posted it in the return envelope. I did that and then called Zurich back in about 2 days as I have not heard from them. Then the customer service who was not kind when I complained about this, defended it was Zurich policy but I pointed out it was their mistakes and I had to go through all that just because the customer service got the date wrong! Then she offered to put an investigation where someone will listen to it to find out who got it wrong, the customer service or me (which is ridiculous as I would not get it wrong). I said why did not they do this earlier, listen to it again then asked me for the certified copy of driver licence only if they could not get the right one. I also offered to send the certified copy of driver licence via e-mail but they refused because they wanted the physical one! This is DIGITAL ERA NOW! So then I went out of town and came back to my Zurich application was cancelled because they said I did not supply that certified copy of driver licence! Ridiculous!!! I could not understand, Zurich refused a customer because incorrect birth date (YES only the bloody date!! the month and year were correct!!) and when they had not received the certified copy, instead of following up with the customer they cancelled! What a SNOB! We would not give our money to them!!! We both are cancelling our applications (my husband's one has been approved). This is a bad indication of customer service in case our loved ones have to deal with them!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.