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Insurance claim made

Excellent Cover

5 out of 5, reviewed on Aug 16, 2017

We have taken out travel insurance with 1 cover each and every time we have travelled overseas and have always felt confortable knowing that our cover taken out is the best for us. We had a small medical claim which was settled within a week or so,, Excellent service.

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Verified Customer Insurance claim made

Thanks Lewin, Shirley & 1Cover

5 out of 5, reviewed on Aug 16, 2017

I have used 1Cover for a few years and when I needed them, they were there. A case of dengue fever saw me in a Thai hospital but I had 1Cover on the phone each day. Lewin from admin and Shirley the nurse, phoned each day to see how I was progressing and even after being discharged from the hospital I heard from both Lewin and Shirley. My sincere thanks to both of these people and to 1Cover, who paid all expenses without fuss or delay.

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Insurance claim made

1Cover is the best

5 out of 5, reviewed on Aug 15, 2017

I have been a customer of 1Cover for many years, as I think they are best value for money. I recently had an incident in Canada, where I was hospitalised. 1Cover took care of everything. I can't speak highly enough on how they supported my family and myself during the incident. The claim process was very timely and professionally handled

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Tony, Sorry to hear of your recent hospitalisation, I hope it hasn't put you off going back to Canada. I’m so glad that our 24/7 emergency assistance team could help you out. After all, that i... read more »

Insurance claim made

Best insurance company I have ever dealt with!!!

5 out of 5, reviewed on Aug 13, 2017

Excellent value
Very easy to set up - all online
Amazing customer service including assistance finding doctors whilst overseas and making a nurse available to talk to. I will definitely be using 1 Cover again.

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Comments
1Cover Travel Insurance Official

Hi Kelly, Big thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your overseas medical situation and I hope you are recovering w... read more »

Insurance claim made

Air France strike and change of transport

5 out of 5, reviewed on Aug 11, 2017

On a recent overseas trip Air France cancelled my flight with just a few hours notice due to pilot strike action. I managed to get to my destination by train. ICover refunded the cost of my train ticket without any fuss.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi John, Those pesky pilot strikes are frustrating. Glad you were happy with our service and that we could assist with your claim. Thank you for choosing 1Cover and for taking the time to leave us ... read more »

Perth

  • 2 reviews
  • 1 helpful vote
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Insurance claim made

Best travel insurance

5 out of 5, reviewed on Aug 08, 2017

"The true test of an insurance policy is when you actually make a claim. I couldn't fault 1Cover. Easy, cost effective, professional and efficient. They really look after you when it matters.

1 person found this helpful, do you? Yes

Comments
1Cover Travel Insurance Official

Hi Annie, It's not every day that someone calls us the best insurance company! Thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affor... read more »

Insurance claim made

Best travel insurance ! Very quick on our claim overseas

5 out of 5, reviewed on Aug 01, 2017

From the start of setting up insurance we received amazing customer service ! Making our claim was made easy by the quick responses from the sales claim team. money was paid into our account within days of our claim

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Comments
1Cover Travel Insurance Official

Hi James, WOW! amazing customer service - that's exactly what we aim for. I am glad that you found our claims staff fantastic to deal and that you received your money super-fast. We like to think w... read more »

Insurance claim made

Very helpful and easy to deal with

5 out of 5, reviewed on Aug 01, 2017

Very easy to deal with from overseas when I had to make a claim. Claim went through very easily and in a quick fashion. I paid premiums that were on the expensive side but I definitely got an A+ service which made it all worth it.

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Comments
1Cover Travel Insurance Official

Hi Luke, Fantastic to hear such positive feedback. It's encouraging to know that you found our cover to be fair and comprehensive. I am pleased also that we dealt with your claim quickly and easily... read more »

Insurance claim made

So simple to arrange and such excellent service

5 out of 5, reviewed on Jul 29, 2017

It was so easy to choose the options for the travel insurance we wanted. The online insurance quote process is straightforward and uncomplicated and the quote is excellent value.
After having my wallet stolen overseas, the customer support was just as straightforward and uncomplicated when making a claim. The claim was processed in 24 hours and paid in 48 hours.
This was an excellent introduction to travel insurance.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Glen, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. It's encouraging to hear you received payment in 48 hou... read more »

Verified Customer Insurance claim made

Very Impressed

5 out of 5, reviewed on Jul 27, 2017

This is the second time I have purchased 1Cover Travel Insurance. I chose the policy because it covered contents stolen from an unattended vehicle. Given we were travelling to Spain I thought this could be a possibility. The cover was much cheaper than other policies I compared it to. Luckily nothing was stolen from our vehicle during the 4 week tour of Spain. However we did manage to damage the hire car! 1Cover reimbursed the 750 Euro excess less their $100 excess within days of me making an online claim. Thank you 1Cover!

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Comments
1Cover Travel Insurance Official

Hi Dom, Another positive review regarding our vehicle rental excess cover! It's certainly a popular part of our policy - glad you were able to save $1000 from having it. I am so pleased that we co... read more »

Insurance claim made

Wonderful service and great peace of mind

5 out of 5, reviewed on Jul 25, 2017

The on line site was easy to follow making policy setup a breeze. The policy covered everything I needed it to at an affordable price. The option to extend the policy was available if needed.
The customer service is wonderful. I made a claim and provided all documentation as instructed and the claim was processed in two days that's fantastic. Thank you 1cover I will definitely be using your insurance cover again.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Elizabeth, I am pleased that you are happy with our customer service and that your claim was paid in 48 hours. Our aim is to be #1 for providing legendary customer service, so it's encouraging ... read more »

Verified Customer Insurance claim made

Unexpectedly wonderful experience.

5 out of 5, reviewed on Jul 24, 2017

My wife and I have travel insured a lot for much of past sixteen years without making a claim. We've always been suspicious of insurance, not worth making small claims, but kept insured in case of a catastrophic event. Even when that happened recently we were not expecting much from our insurer. But what a surprise, 1Cover were absolutely wonderful to deal with, they helped us a lot and did not hesitate in paying our bills quickly or reimbursing us quickly. Total cost to 1Cover was many tens of thousands of dollars, all hospitals, surgery, radiology, physio, rental cars incl. fuel purchased, and all associated motels and accommodation costs were covered without any argument. Thank You 1Cover.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Rob, It sounds like you had a major incident overseas. I hope you are recovering well. We like to think we're different from other insurance companies, and I am glad that our emergency assistan... read more »

Ferntree Gully

  • 3 reviews
  • 1 comment
  • 2 helpful votes
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Insurance claim made

Thank you for your help!

5 out of 5, reviewed on Jul 21, 2017

We just returned from Hawaii, where my wife and I both had medical issues. 1Cover were supportive and caring, and processed our claims without any problems. I'd have no hesitation in using them again, and recommend them to anyone travelling.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Justin, Sorry to hear you had medical issues in Hawaii. I am pleased that our emergency assistance and claims teams were able to help out and make everything that bit better for you. It's so ni... read more »

Insurance claim made

Do Not Bother with 1Cover!!

1 out of 5, reviewed on Jul 19, 2017

Where do i start.
I booked a holiday to Bali, which i was super excited about. I am a 25 year old female.
I recently had a death in the family, and also starting getting sudden fainting, dizzy spells and irregular heart beats, also a high amount of anxiety & depression. My doctor has recommended i see a neurologist and heart specialist and to not travel until further tests have been done. The waiting list for these are quiet long, meaning i can not travel when i was supposed too. I emailed 1 cover, they asked for a letter from the flights w
ith the loss of money and a letter from my doctor.. sent both.. apparently the letter from the doctor was not good enough and they wanted more details. So, second trip to the doctors i went and got the letter with the information they asked for. Waiting a few days, got another email.. still not good enough and has now sent a 5 page form my doctor has to fill out! why was i not sent this to begin with? This has now cost me 3 trips to the doctors, money, time and stress. I should of been notified from the beginning what i needed but every time they add on MORE that i need that was not requested previously.
They really do not care, do not waste your time using 1cover. I am going to the ombudsman in a few days if this isn't resolved.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Candice, Sorry to hear that a family member has recently passed, I can only imagine how difficult this has been for you. It’s perfectly understandable that you’re upset about what has happene... read more »

Verified Customer Insurance claim made

The 1Cover you can trust for your trip

5 out of 5, reviewed on Jul 18, 2017

I felt I received great value for money with my travel insurance, which I purchased easily over the phone. I needed information while I was away and found I received great support over the phone. I placed my claim online 2 days after arriving back from my trip (which was very user friendly) I received notice of my processed claims within 2 days. Amazing service and will definitely use 1Cover next time I travel.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Sharon, I'm glad you found our customer service team offered great support over the phone, we always strive to offer exceptional service. I am pleased to hear that you are happy with the outco... read more »

Insurance claim made

We use one cover every time we travel

5 out of 5, reviewed on Jul 17, 2017

Yes good value
Very easy
We have just had to make a claim for stolen property while on a holiday, on returning I filed a claim. I received courteous, professional help. Within a week I received a response detailing our refund payment

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Mogens, Huge thanks for the kind words and continuing loyalty, it is fantastic to hear such positive feedback from happy customers. I am so pleased that we could assist with your claim and tha... read more »

Insurance claim made

Great company that backs up.

5 out of 5, reviewed on Jul 14, 2017

Great prices as I do compare and I had to make a claim once a few years ago with 1Cover when our trip to NZ was extended 4 days due to airport closures. 1Cover were fast with dealing with our claim and were great to deal with and with no hassles - they backed us up and didn't muck us around and that's why I travel with 1cover only!

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Comments
1Cover Travel Insurance Official

Hi Allan I am so pleased that we could assist with your previous claim and that you found the process straightforward with no complications. Happy customers are our number one goal! Thank you for t... read more »

Insurance claim made

Good customer service

5 out of 5, reviewed on Jul 11, 2017

Made my first claim ever and got email response straightaway. A staff called the next business day and got on to process my claim straightaway once they received all the request documents. She called me back as soon as she found my claim was incorrectly rejected and proved it straightaway. I am impressed and satisfied with 1Cover's customer support, The policy was good value.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Ying, I'm glad you found our customer service representative to be helpful and you were satisfied with the level of support you received. It's always encouraging to hear positive feedback, and ... read more »

Insurance claim made

Happy with refund for holiday cancellation

5 out of 5, reviewed on Jul 07, 2017

Value for policy great it was easy to set up and took less then a couple minutes to do this. The customer support was prompt in getting back to me with my cancellation of holiday was very happy with refund happy to use this company again in the future.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi Janelle, I am so pleased that we could assist with your claim and that you found our customer service team to be fast. Happy customers are our number one goal! Hope you're excited about your ... read more »

  • 1 review
  • 2 comments
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Verified Customer Insurance claim made

Unbelievable

1 out of 5, reviewed on Jul 04, 2017

Don't read the brochure or the online descriptions- read the fine print if you can find it BEFORE you pay them. Try claiming for a 12 hour delay to your flights and hotel bills. Nope - there's a clause. Never seen it in over 10 years of insuring with 1cover. Still haven't even though they said they would send it to me. Fake insurance.

Was this review helpful? Yes

Comments
1Cover Travel Insurance Official

Hi there, Thanks for your feedback. A delay over 6 hours would mean a provision to claim for Disruption of Journey - covering accommodation and meal costs. Can I ask whether you have escalated t... read more »

Currently in hospital for next 2 weeks. Have no details with me. Your rep did say I would receive an email with reason. Have not received yet.

1Cover Travel Insurance Official

It can take day or two. if you have time to send me your full name and email address - [email protected] I can find your record in the system and chase this up for you. Also, if I am n... read more »

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Questions & Answers

Hi, I am going to Bali and am looking to hire a scooter under 100cc to ride . I have a full motor vehicle licence and can get an international licence from RAA prior to leaving. Am I covered for damage and particularly injury if I have an accident? (Bet you have had this question once or twice !!!) Cheers Peter

Picky asked on Aug 08, 2017

Answer this

Hi Peter,
Thanks for your question. Yep - once or twice.
If you're scooter is under 50cc then you will be covered with your Australian Motor license. If your scooter is over 50cc then you will need a full motorbike license to be covered. We cover medical and hospital expenses to an unlimited amount (regardless of the cost), so we provide 24/7 assistance, organizing the best international hospitals and doctors etc to take care of you. Damage to the bike will be covered under the rental agreement between yourself and the scooter hire company (and their insurer). You can find out more here...https://www.1cover.com.au/asia/bali/renting-a-scooter-bali/ Have a wonderful trip - Andrew @1Cover

I am always asked about my pre-existing medical conditions-if any- by other Insurance Companies Is there a list I can check?

Jan asked on Aug 01, 2017

Answer this

Hi Jane,
Sorry for the tardy response. I had missed your email in my inbox.
This should give you the info you are looking for.... https://www.1cover.com.au/travel-health/pre-existing-medical-conditions/ - if you have any other questions, please feel free to call 1300 192 021. Many thanks, Andrew @ 1Cover

Hi, do you cover for countries where the government advisory is "reconsider your need to travel". Looking to visit relatives in Feb 2018 in Pakistan.

Jatz asked on Aug 01, 2017

Answer this

Hi Jatz.

Thanks for your question. You are covered for your trip to Pakistan. but anything related to the specific warning announced by DFAT is excluded - ie) if it was terror related. For example - if you traveled to the country and broke a leg, you are covered....or if you had to cancel because you were unwell, or there was a a sudden natural disaster....again, it's covered.

FYI - since cancelation cover starts the minute a policy is purchased - it makes sense to buy sooner rather than later.

Have a great time with your relatives.

Andrew @ 1Cover

See all 175 questions about 1Cover Travel Insurance