Eight Homes is currently offering a $100 Prepaid Visa gift card to customers encouraging either a positive or negative review based on their build experience. This started from December 1st 2017. It is possible that reviews were written by customers who received such reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.

Verified Customer Construction End Date: Jul 2018

Best customer service ever

5 out of 5, reviewed on Jul 15, 2018

I started dealing with Eight Homed since 2014 this is my second home build with Eighthomes, competitive prices alongside the friendly environment through out the process from quoting to handing over, proavtice approach was evident. Optimum quality and construction schedule was massively enhanced to meet the handing over deadline date. I would recommend Eight Homes to potential home building seekers.

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Eight Homes Official

Hi Hany, Thankyou for your kind words and for choosing us to build you a brand new home for the second time. We are so pleased to read that you have been happy with the entire journey and with t... read more »

Verified Customer Construction End Date: Jul 2018

Finished house in 4 months

5 out of 5, reviewed on Jul 12, 2018

Our build in experience with Eight Homes has been fantastic! We started at the end of March this year and are just about to move into our home. The process has been easy and we’ve felt comfortable the whole time. Any time we had any questions our supervisor Gavin J or Mariah at Customer Service were able to answer them quickly and assure us. They gave us regular updates and let us know how things were going which we have loved and has made us feel like we’re a part of the entire process and not just hanging back and wondering. This is the first time we have built a house so you can imagine how many questions we would have. They have been nothing but helpful and understanding during the entire process and we can’t believe how stress free and simple it has been. We would recommend Eight Homes to anyone and everyone!

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Eight Homes Official

Hi Victoria, We certainly appreciate building a home for the first time can be both daunting and an exciting phase of life! Therefore, we are honored that you had chosen Eight homes to embark on... read more »

Verified Customer Construction End Date: Jul 2018

No headaches and hidden surprises

4 out of 5, reviewed on Jul 12, 2018

We built a house with eight homes in Melton south.
Amazingly good job.
Stress free. Adam put my plans and requirements together.
Telisha walked through the whole process with ease.
Matt was a wonderful site supervisor to communicate with. This is our second house and turned out to be better than first. Will recommend to any one to build with eight homes.

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Eight Homes Official

Hi John, Thank you for taking the time to review your journey building with us. We are so happy to hear that you have had such a wonderful experience throughout the process of building your brand... read more »

Verified Customer Construction End Date: Jul 2018

About to Receive our Keys!

5 out of 5, reviewed on Jul 12, 2018

Overall the workmanship on our build was good. The only main issue we had was with the quality of the finishing paintwork. Our site foreman Nathan was firm but fair and showed empathy thru our build. It showed us that our house was not just another house and job to him but our home and he understood that!
Our Construction Customer Service Officer Mariah has always been friendly and approachable to deal with, and always willing to help when and if needed. Nothing was ever to much of a hassle for her.
Thanks to both of them very much!

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Eight Homes Official

Hi Tam, Thank you for your honest and positive review, we are thrilled to read that you have been pleased with each step of the journey. We do pride ourselves in going above and beyond to ensure t... read more »

Verified Customer Construction End Date: Aug 2018

almost at lockup stage

4 out of 5, reviewed on Jul 09, 2018

so my husband and myself decided to build our dream home the senza 27 we had an extremely rockie start and lots of issues however we have a new site supervisor Rodney who is fantastic and he really has got our home back on track. and honestly I can not speak highly enough of Mariah she is so amazing and really helping keep our stress levels to a minimum ! not to mention going over and beyond to help us and always getting back to us with answers straight away she truly is a blessing to 8 homes and any buyers so I'm so grateful to have delt with Mariah and Rodney I'll keep posted on our build monthly from here.

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Eight Homes Official

Hi Neil, Thankyou for taking the time to provide feedback on your overall experience building with us. It's great to hear that despite some hiccups in the early stages, that our onsite tea... read more »

Verified Customer Construction End Date: Dec 2018

Perfect start can’t wait until finish

5 out of 5, reviewed on Jul 07, 2018

We are building first home with eight homes, construction at frame stage, so far very good, they are on time and informing everything ahead
We are very happy for costumer service, I took lot of quotations from different builders but eight homes is flexible with design changes, they are very compitable with price, I am very happy with their work
Thanks eight homes

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Eight Homes Official

Hi Rao, Thankyou for your kind worded review. Our team really pride themselves on providing both a high level of customer service and flexibility to support to our client's needs wherever we ... read more »

Verified Customer Construction End Date: Jun 2018

Rodney And Mariah !!!

5 out of 5, reviewed on Jul 06, 2018

I am so happy with my decision to go with eight homes I have been with such excellent service from the start to the end of the build ! Mariah has been nothing less but sensational and a star her happiness really has helped me get through the build ! We need more people like her in this world. Rodney has been very great aswell and the service and product of the home is great. Thank you so much eight Homes!!

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Eight Homes Official

HI Minal, Congratulations on the completion of your new home. We couldn't be happier to read that you had such a wonderful experience building with us and will be sure to pass on your posi... read more »

Verified Customer Construction End Date: Jul 2018

Customer service was amazing!!

5 out of 5, reviewed on Jul 06, 2018

My first build .. what can I say. I have had Mariah and Nathan as my support team and they have been nothing but great. There bubbly and happy personalities have really made this experience a happy one. The honesty and the end product I canning be more happy about. I would definitely recommend Mariah and Nathan to anyone else wanting to build with eight homes.

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Eight Homes Official

Hi Giss Firstly, congratulations on building your first home and thank you for choosing us to embark on this journey with you! We are extremely pleased to read that our team has provided yo... read more »

Verified Customer Construction End Date: Dec 2018

Great Start !!

5 out of 5, reviewed on Jul 06, 2018

What an amazing company to build, sales consultant, site management team and customer service has been exceptional. Always informed about the stage of your home, either by phone or email.
Great experience with Eight Homes so far. I can't wait until our build start & hope the fantastic experience we've had so far, continues until the end of the build.

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Eight Homes Official

Hi Flora , Thank you very much for your kind words and we are so happy to hear that you have been pleased with the service provided by our team. We are confident that our staff will conti... read more »

Verified Customer Construction End Date: Jan 2019

good service upto now. soon construction will start.hopefully everything will be as smooth as before

5 out of 5, reviewed on Jun 30, 2018

sales person of woodlea was good(he is not working there anymore) as well as office consultant caitlin. little bit worried about the time frame even though 8homes said it should not take more than 6 months. I would like to update every month and let new buyers know how is going.it is a big help for new buyers as well as eighthomes. they are doing good and we should help them by encouraging them for their good work.

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Eight Homes Official

Hi Safi, Thanks for your excellent review and for providing your honest feedback and your expectation's. It's wonderful to read that we share the same vision as we pride ourselves on ensuring th... read more »

Verified Customer Construction End Date: Jun 2018

This is perfect !!

5 out of 5, reviewed on Jun 29, 2018

From the start to the finish we have had great customer service ! From sales to construction they have been nothing but a breeze. Mariah and brad provided great customer service and such amazing reasponse time, they both had great warming and approcable personality’s. ! Our home end product is amazing the plan of the home is suited to our needs by far and we have been delivered our home early which was a bonus.

I cannot recomend them enough as they have Such a wide variety for all customers and are by far a great affordable builder I cannot thank them enough.

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Eight Homes Official

Hi Kajal, Thank you for such a wonderful review! Our team really prides themselves on making the building process an easy and satisfying experience, so it's great to read that we were able to de... read more »

Verified Customer Construction End Date: Jun 2018

Nice work!

4 out of 5, reviewed on Jun 27, 2018

Good builder! if you don't have to many changes in the standard plan, as got to many misleading information by the sales consultant in the start, when it came to contract some of the things was not possible to be changed but was promised by the sales consultant *****very hard to make changes after the contract or the site start....rest good experience as per the price...end of the day house have come out great . ......i referred 3 friends they went with them they also experienced the same issue....in making changes.....**overall good experiences.

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Eight Homes Official

Hi Kapil, Thank you for taking the time to leave a review. We appreciate your feedback and we will certainly be taking your feedback on board to help improve the customer experience. Despite s... read more »

Verified Customer Construction End Date: Jun 2018

Amazing service from Mariah and Gavin

5 out of 5, reviewed on Jun 23, 2018

What can I say amazing service !!

Mariah and Gavin have been nothing but a great pleasure to deal with all my questions and enquirers where answered without a doubt. All calls and emails were answered within 30 mins which really made the experience an overall breeze. Mariah and Gavin had such great bubbly and down to earth personality’s which made us very comfortable to approach them !

I can not thank them enough !!!!!

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Eight Homes Official

Hi Melanie, Thank you for your review. We are so pleased to hear that you had such a pleasurable experience and that you found the process to be made easy and that our staff were able to delive... read more »

Verified Customer Construction End Date: Jun 2018

2nd home with eight homes!

5 out of 5, reviewed on Jun 23, 2018

This is my second build with eight homes!! I have had such a great experience! The quality of the home has been amazing and the customer service provided by Michel and Mariah has been exceptional and I am now ready to build my third and I can not wait as this has been such a smooth journey and any questions I have had they have all been answered.

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Eight Homes Official

Hi Mina, Congratulations on the completion of your second home. We are so thrilled to read that you had such a positive experience building with us once again. All of our staff work very hard ... read more »

Verified Customer Construction End Date: Mar 2019

Perfect start

5 out of 5, reviewed on Jun 13, 2018

I am on pre-contract stage, construction to begin in August. I'll update y'all as we progress.

Sales consultant, James, at Wollert has been outstanding. Going out of his way to answer my queries. Very prompt with answers. Accommodated all that I wanted which was within his scope.

Pre-construction administrator, Nancy, nothing less than on the go and ensures questions are promptly answered.

Contract [pending]
Construction [pending]
Handover [pending]

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Eight Homes Official

Hi Ravi, Thank you for your constructive and honest feedback. It’s always important that you had a perfect start with your build journey with us, so it’s promising to hear that our team have met t... read more »

Melbourne

  • 2 reviews
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Verified Customer Construction End Date: Jun 2018

Great job Eight homes

5 out of 5, reviewed on Jun 07, 2018

Building a home is always a daunting task. Where to start, what to look for and who to believe.. What to believe. I have met with so many sales consultants from different builders but no one seemed to impress me. Until I met Steve from Eight homes in Woodlea Estate in West of Melbourne. Great guy. More of a service centric guy rather than just a sales pitch. Got an awesome deal for us. Starting from that to the guys in the office - the contract co-ordinator to the construction co-ordinator. All have been great. Really good with the updates. Talking about the building supervisor Zach, he is simply sensational. His work has surely left me impressed and his diligence is remarkable. Always striving to give us a quality finish. When I hear people talking ill about other builders I feel very lucky that I went ahead with Eight homes - urban edge. For sure, very sure, I'm hiring them for my next investment.

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Eight Homes Official

Hi Dipan, We are so happy that you have chosen Eight Homes as your preferred builder. it’s rewarding to hear that our team have met your expectations and that it was remarkable! It’s amazing... read more »

Verified Customer Construction End Date: Jul 2018

Excellent so far

5 out of 5, reviewed on Jun 04, 2018

- Sales and colours selection team were excellent.
- Good handover from Sales team to Site supervisor and Customer Service Specialist.
- Construction commenced in March, good progress so far
- Received regular updates from Customer Service Specialist \ Site supervisor

Felt that I received early invoicing for couple of stages but Customer Service sorted this out. So far happy with the build.

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Eight Homes Official

Hi meltonsouth, We are thrilled to read that all you have been pleased with each step of the journey so far and that despite a minor hiccup, it's great to hear that our team were able to rectify t... read more »

Verified Customer Construction End Date: Nov 2018

10 Stars ⭐️

5 out of 5, reviewed on May 31, 2018

Although we haven't started our build yet, if I could give a 10 star product review we absolutely would. We had our hearts set on the octave 6-29 home, but unfortunately due to our building envelope we thought this was not possible. Eight Homes Sales team and also the Pre site administration team worked endlessly with us to make this dream happen. I cannot express our appreciation enough as Eight Homes so far have been outstanding and professional. We have received phone calls and emails and all questions have been answered clearly for us to have a clear understanding of the process involved. Eight Homes we thank you. Dreams do come true, and we recommend all to visit the display homes and fall in love as we have. We are excited to progress into the next stage of our build and look forward to our journey ahead.

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Eight Homes Official

Hi CKD, Thank you for your honest and positive review. It’s so wonderful to hear that our team are committed to work endlessly to build your home and make your dreams come true! We pride our... read more »

Melbourne

  • 1 review
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  • 5 helpful votes
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Verified Customer Construction End Date: May 2018

Stay Away ....Wrong Decision

1 out of 5, reviewed on May 31, 2018

It started good with the house selection and colour selection team and i felt really good but all excitement stopped there the supervisor never updated me with the update whereas i was got told that he will keep me updated with all the updates every week. Frame work finished and then nothing happened for eight weeks I ended up ringing the supervisor and he advised me that they needed to change some measurements in the frame work that's why it's on hold but where is the communication. There was a damage in the balcony supporting post and instead of fixing that damage the bricklayer started bricklaying around it to hide it, luckily my wife noticed that and we rang the supervisor to get it fixed. The supervisor stopped working on my house in January he did the paint touch ups appointment with me in February and that was it, Nothing happened after that. I have sent them hundreds of emails and phone call but nothing is happening. At first the previous supervisor told me that they are waiting for the gas lines to be installed once they are done we will finish the rest of the the unfinished work whereas it could have been done in the meanwhile. The gas lines were installed two and a half months ago and still there is nothing happened yet. They still need to finish Balcony tiles, Paint touch ups, Couple of missing power points, Stairwell lights, Entrance light point, Missing toilet seat in the powder room, Gap between Bricks and sliding door frame, bathroom tiles needs to be caulked, Capings, Garage rear door damaged, i feel sick in the stomach can't concentrate at my work, can't sleep due to all the stress i am going through. My building contract of 10 months (312 days) has been ended on 19-05-2018 last week and the house is still unfinished and they still don't have the opc (occupancy certificate) yet. please stay away from Eight homes

I sold my existing house and i am homeless just because of Eight homes but they don't care they are not serious to complete my house. My previous supervisor has done nothing but false excuses he made a lot of promises but deliver nothing now i have been provided with a new site supervisor and its been almost seven weeks and seems like nothing happened on site so far. My customer support officer is trying to help me out well that's what she tells me every time i ring her but i don't see anything happening so far. Please stay away from them. It seems like I am trying to get something done from very unprofessional people. I am stuck with them please stay away. Every time i ring them they add another couple of weeks in the process it's been five months my house is on hold i just can't work it out how to get my house finished and have it handed over to me. I am regretting myself for choosing Eight homes
I have been mentally harassed by these people hopefully this will end soon and I am never looking back towards them. If you don’t want any
Stress while building your house then stay away from them.

5 people found this helpful, do you? Yes

Comments
Eight Homes Official

Hi Guvinder, We are sorry to read that we have let you down during the later stages of your journey. Please be assured we take our customer feedback very seriously, we will not walk away from... read more »

Hi Bec I have tried everything spoke to her almost every day and also to the supervisor but nothing is happening so far, everything is still there as it was four months ago. Sorry I didn’t want to do this but had no other option left.

I am still waiting to get my house back there is still a lot to be done but my customer support person Rachel advised me that the group four inspection is scheduled for this Monday which is 9/07/20... read more »

Verified Customer Construction End Date: May 2018

Excellent build with exceptional serivce

5 out of 5, reviewed on May 31, 2018

Finally moved into our eight home in point cook...we are really enjoying the quality of the build and support we have received from eight homes...from the very beginning till the handover their team has been exceptional...big shout out goes to Rachel and Joshua for going the extra mile to get things done....and even following up post handover to ensure things are fine and arranging any follow up actions required.

The build quality is very good, what was promised has been delivered and the quality of workmanship has been fine. Eight homes have really delivered on our expectations for an ideal home.

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Eight Homes Official

Hi Aditya, Congratulations on the completion of your new home and we are so pleased to hear that you are happy with the end result! It's fantastic to read that you received great service and supp... read more »

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Questions & Answers

Why do the guide line keep changing at the Woodlea estate?

Kaz asked on Jul 14, 2018

Hi bec we are in middle of nowhere, our contract date is expired yesterday still we didn’t get any clue to finish home we spoke with supervisor he end of June still didn’t get any written updates regarding this matter. It’s been 5 month we paid for second last invoice. Since then job is same stage where to get help and who is going to help us on this matter?

ExodusCyanide M asked on May 31, 2018

Answer this

Hi ExodusCyanide M,

Thank you for reaching out to us. We would like to look further into this matter for you. If you can send through you build address and contact details to enquiry@8homes.com.au, we can organise a representative to get in contact with you.

Kind regards,
Bec

.

Hi Bec we are still waiting to be completed our home it’s been 2 month our contract was expired but still no clue to get our key so could you help us where to speack for more serious matter because our supervisor said always next week. It’s been 2 month. It’s really out of control even he is not answering our call too. Waiting for your response. Thank you

Hi guys thinking of doing a build with eight Hms the viva 13,lands ready titled but are unsure if the time frame next yr March be good enough.hoping the build might get done before Xmas this yr..am i wishful thinking or can this be done?

Boyce asked on May 23, 2018

Answer this

We started our house last year, our contract has expired already.still no clue to finish home. Don’t have a look 5 star reviews. We did same thing and we are middle of the nowhere

Hi Boyce,

Thank you for reaching out to us. We are able to provide options for you if you are still interested to build. If you can send through your contact information and where you are looking to build to enquiry@8homes.com.au, we can organise a consultant to discuss options.

Kind Regards,
Bec

6 weeks over contract of a house that was told if good weather will be done in 6 months....took 1 week short of a full year to hand over....3 months later still things to fix without a fix date....5 star reviews are most people has not started building or got a gift card to do....if you tell the truth dont get a gift card....but dont care as long as people see what is to really deal with lat8 homes.

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See all 69 questions about Eight Homes