Eight Homes is currently offering a $100 Prepaid Visa gift card to customers encouraging either a positive or negative review based on their build experience. This started from December 1st 2017. It is possible that reviews were written by customers who received such reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.

Melbourne

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Verified Customer Construction End Date: Sep 2018

Poor Customer Service, Very unprofessional Site Supervisor, poor Quality work and product

1 out of 5, reviewed on Nov 08, 2018

I am a first home buyer and we recently build my house in Jubilee estate in Wyndham Vale with 8 homes. Below is my experience in each stages of my construction . We went with Elvira floor plan.

Sales Consultant: [name removed] in the same estate assisted me with quote. We needed some floor plan change which she don't have any clue how to do it. Luckily we met [name removed] in one of the estate in Tarneit. He helped me all the time even though he know [name removed] is my sales consultant . I strongly recommend him if you are building in western suburbs of Melbourne and still interested in 8Homes.

Colour Appointment : The colour appointment was with [name removed] who help me a lot in choosing the colours and provided good suggestions. We took long time to chose colors around 5 hours . But she was very patient and helped all time.

Pre site Consultant: [name removed] was my Pre Site Consultant . Whenever I ask for anything doesn't matter how small the change is before the contract signing , the answer I get is no and not possible. Even though I am a first home buyer, she expect me to choose all colours right on the colour appointment itself and doesn't allow me to make any modifications to the colour changes after the colour appointment eventhough it is before the contract signing. I initially requested for 9 color changes . She agreed for 3 color changes finally after lot of arguments. Initially on my sale quote , we redesigned our ensuite. It was changed in the contract and they put a wall and now we lost 900*900 mm space in ensuite which look very small now. When I argued why it was not notified about the change in the contract , [name removed] and her manager told it is my responsibility to check on the contract whether they are changed. So it simply means, they can change anything on your sales quote to the contract without notifying you . It is completely acceptable for them . But if you didn't pickup their mistake during the contract signing and argue for it later, it is not acceptable and it is considered as my fault.

Construction and Site Supervisor: This is the point where BP, stress, tension started to increase like rocket for me . Not because I am building a new house because I gave it to wrong hands. [name removed] is my site supervisor. Beware Beware Beware . The construction started on December 2017 . We went to private inspector for frame and pre-plaster stage . He told me he will send me the picture once the issues are rectified in the report. I have chasing all time for the pictures. No response all time and continue with the next stage.I believe the issues on the report were never fixed. Everytime I want to communicate anything to him , I have to call him minimum 6-8 times for 2 days and I will get a call back once. The record breaking is I called him 60 times for 3 weeks to get a call back .
The construction started very fast and reached the fixing stage in March 2018. And he told the Practical Completion Inspection will be around April 10th . After that , the house was left as it is for 3.5 months . Only thing he fixed during the 3.5 months is the mirror in ensuite and bathroom. Until end of June no work was done on site and we lost the interest in visiting the house . He changed the PCI dates 6 times and finally had our PCI on 10th of July . I asked him to keep the property clean before inspection which is not and full of dust and dirt everywhere and just painted the aluminium post in the front facade just before inspection which is full of wet paint. The private inspector told me my Site supervisor did a very unprofessional job and the house has lot of issues and it is a mess . He send me the report with 90 items to rectify .I changed my house vacation date in my current rental house 3 times because of all the delays. They warned me and allowed me to change one final time.He asked us to come for PCS with only half of the PCI report being completed . As we have no options to move in because of tenancy end date , we agree to fix the rest of the issues after handover which never happened yet.

Construction Customer Support:
[name removed] is my construction customer support. I do get prompt response from her . But everytime I reported an issue with construction and site supervisor , it go to my site supervisor back who is the same person I have issue with and nothing get resolved.

After Handover
After handover , I have been trying to reach my site supervisor and his manager to fix the rest of the issues in the PCI for the last 3 months . Still 20 items are pending and they both says it will be fixed next week for the last 2 months . Nothing changed . My site supervisor also hold my house key even after the hand-over which he is not returning to us even after we told him and his manager to return multiple times to give our house key back. I have no idea when the issues will be fixed or whether the issues will be fixed or not.

The main reason I went with 8homes is the cost and the flexibility to change in floor plan. But after you add all the basic upgrades, small things which are part of standard inclusion with other builder, the money you save in overall cost would around AUD 10000 compared to other big builders like Carlisle and others. But now I realize if I would have went with them , I would have got a peace of mind, good quality work and finish, good communication and great communication. Now after choosing 8Homes , we got an unfinished house, poor quality work and lost our interest in our new house and no proper place to report the issues you have in 8Homes . If you are really choosing this company for cost alone or first home buyer , please stay away from this company because at later stage you will regret for it and will be happy to spend 10000 dollars more with other builder but it will be too late to decide on that.

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Eight Homes Official

Hi Ganesh, We are disappointed to read that you feel we haven't met your expectations.We understand that the onsite team leader has been in contact with you last Thursday and has attended to these... read more »

Hi Nikita, Thank you for your response . I do got a call from Site supervisor manager's last Thursday . I got the same response like I got before . It will be fixed by next week. Nothing changed . ... read more »

Eight Homes Official

Hi Ganesh,

Thankyou for bringing this to our attention I will follow this up and we will get back to you.

Kind Regards,

Nikita

Verified Customer Construction End Date: Oct 2018

Amazing first home

5 out of 5, reviewed on Nov 07, 2018

We built our first home with Eight homes. Whilst it wasn’t without a few hiccups along the way (due to tradesman and not Eight homes directly). The whole process whilst stressful at times was made a lot less scary due to the admin staff and our final supervisor being very understanding and caring. At no point was anyone pushy or impatient with how long our build took and were very accommodating when we came across an issue with our bricks. I feel as though we didn’t deal with just a company but actual people who were invested in getting us into our first home. As mentioned even though we had trades issues along the way I would still happily build with Eight homes again if need be. Special mentions to Rachel Ellis and Rachel in the office and out final supervisor Dean Marks for helping us along the way.

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Verified Customer Construction End Date: Apr 2018

Good experience

5 out of 5, reviewed on Oct 31, 2018

The sales team was excellent and the build was well managed. We had a very easy time to pick the design and the builder had the flexibility to accommodate the changes we wanted. After sales service has also been excellent.

We are very happy with the design and the qualities of finishers. There were minor repairs at the 3-month mark but was promptly addressed and rectified by 8Homes.

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Eight Homes Official

Hi leondezilva, Thankyou for your review. We are thrilled to hear that you have been happy with the process and that our friendly staff were able to assist you during the process. From all of th... read more »

Verified Customer Construction End Date: Jun 2018

they did amazing job.

5 out of 5, reviewed on Oct 24, 2018

eight homes is really good company as they have good customer service. they are so flexible to have a chat and do any arrangements and adjustment at any time and they helped us and provided lots of guidelines to success the construction of our first home. eight homes is really good at the management of the quality and the finish the work within the given time frame. we have under gone with some alterations than the contract. but their cost for variation was very reasonable. so we could done our house construction for best price and with a good quality workmanship.

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Eight Homes Official

Hi Yasas,

Thank you for taking the time to review Eight Homes. We're thrilled to read you've had an amazing experience throughout your journey, and we wish you many happy moments in your beautiful new home.

Kind Regards,

Nikita

Verified Customer Construction End Date: Jun 2019

Great Service

5 out of 5, reviewed on Oct 12, 2018

Felt at ease all along the way, even when things weren't going to plan I was made to feel that I am being looked after. Glitches were handled and everything is now on track again. Construction has commenced without delay and we are very excited to move into our new home. Thank you to the whole team at Eight Homes :)

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Eight Homes Official

Hi Humeyra, Thank you for your kind words and honest review. We understand that obstacles can arise during the build process, however we do pride ourselves on the service and expertise of our te... read more »

Sydney

  • 1 review
  • 1 answer
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Verified Customer Construction End Date: Mar 2019

Amazing

5 out of 5, reviewed on Oct 09, 2018

Our Construction is starting in next week, Our experience has been amazing with Eight homes so far, our whole process is going as according to the plan. We are really satisfied with the whole process. When we book the design we also got Gold pack in half price. So the final cost we got at the end was much better as compared to other builders.
Our building supervisor Nancy has been really helpful in the whole proces.

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Eight Homes Official

Hi Mann, Thank you for taking the time to review Eight Homes. We're thrilled to read you've had an amazing experience and we're confident this will continue throughout the construction stage. Ma... read more »

Melbourne

  • 4 reviews
  • 2 answers
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Verified Customer Construction End Date: Sep 2018

Excellent homes for the best prices

5 out of 5, reviewed on Oct 08, 2018

We built our 1st home with Urban Edge and were so impressed by the quality of the build and exceptional service .
So when we buit our 2nd home we decided to go with Eight homes as they are the same company because it was an investment property.
As usual Eight Homes came out on top .The quality and workmanship that we have received for the price we have paid is to be seen to be believed.
Our co co ordinator Rachel Ellis from the office was so helpful and lovely to deal with.every email and phone call was answered or returned and lots of progress reports were given throughout the build.
Our site supervisor Victor Elso has to be the best i think.Kept us updated throughout the build and was very helpful in adjusting our requirements.
Eight homes finished our home well before the contracted finish date.
Would recommend Eight Homes to all people who are looking to get exceptional quality and workmanship for an amazing price

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Eight Homes Official

Hi Robert, Thank you for taking the time to write this wonderful review. We're delighted to read you've had a wonderful experience throughout each stage of your journey with Eight Homes. Thank ... read more »

Verified Customer Construction End Date: Feb 2019

Customer service

5 out of 5, reviewed on Oct 05, 2018

Excellent staff and very helpful. We had amazing experience and would recommend 8homes strongly. Unique designs that work perfect for all family sizes and easy to customize to suit individual requirements. 8 homes has helped us design our ideal home and construction is going on at a steady pace and we continue to receive regular updates. Thanks for all the help.

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Eight Homes Official

Hi Ayesha, Thank you for the amazing review. Our staff are extremely grateful for your kind words and we are confident this will continue throughout the remainder of your build. Ayesha -... read more »

  • 2 reviews
  • 2 comments
  • 3 helpful votes
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Verified Customer Construction End Date: Jul 2018

Will not recommend Urban Edge/8 Homes to any one.

1 out of 5, reviewed on Oct 03, 2018

Didn’t expect such a bad customer service from 8 Homes. Having so many issues before and after moving into the house. Site supervisor doesn’t answer the phone and never responds to emails or messages. Site supervisor after agreeing to attend, didn’t bother to come. He was not courteous enough to inform us that he was not coming. I took day off from work to make sure I was there. I also include his supervisors in the emails but they also don't bother to follow up.

The issues I am facing but not limited to:
Wrong downlights are installed
Wrong tiles are laid
NBN box were not installed
Cracked floor board
Scratches on Kitchen stone benchtop
Garage door not closing properly
Outside light has been installed at a very low height as compare to the other lights

I understand issues can happen but when you paid for the service you expect them to provide good customer service in order to resolve the issues. You expect them to be on top of it. But unfortunately the site supervisor doesn't even return the call.

It’s very disappointing to experience such a bad customer service. I have given them more than reasonable time to fix the issues before posting my review here. I will not recommend any one to go with them. I am prepared to go all the way.

After I posted this review on 29/08/18, Construction Manager West Region visited our place and assured us that he would resolve the issues. It’s 03/10/18, not even a single issue has been resolved.

We have tried several times to contact him by sending emails and tried calling him many times. He stopped replying to emails and also not answering the phone calls.

If anyone needs more information please email me on rishidevkapoor@gmail.com

2 people found this helpful, do you? Yes

Comments
Urban Edge Official

Hi Ricky, This is very disappointing to read your review. In reference to you feedback about the items you have listed and that you feel that your Site Supervisor "doesn't answer the phone... read more »

Hi Alexis, I expected you to know that we are not dealing with our site supervisor. Your West Region Construction Manager advised us more than a month ago not to deal with our site supervisor as he... read more »

Update- Managed to get hold of Construction Manager. Advised us that all the work would be finished in 1 and a half day. We organised everything accordingly. The work started on Wednesday. It’s gon... read more »

Verified Customer Construction End Date: May 2019

Our First Home

5 out of 5, reviewed on Oct 02, 2018

Our Journey this far

Since this is our first home we are purchasing/building we have been rather demanding, due to my nature I like to know everything that is happening and have kept many different pieces of paper with prices and questions jotted down all over the place.
We had an idea of the home we wanted to build and decided on the Eight Homes Senza 28 due to its size and keeping the kids seperate.
Our first meeting with Jason Spriglio, senior sales consultant, was fantastic and he helped us with our first sales quote as we where over 12 months out from building. He answered a lot of questions we had as I was busy trying to write down all the information and costs.
Then we dealt with Caitlin John, presite customer service specialist, I must say Caitlin has been amazing in dealing with us as I am a very demanding person and the amount of emails Caitlin has had to deal with from me and some even asking the same questions, and sometimes sending multiple before hearing a reply ( I can just imagine what they must think of me), it is just who I am and due to our first home I am rather nervous and often demanding. Caitlin has been proffesional in all her dealings with us and it was a pleasure to finally meet her and Renee Gauci , Contract and Tender Presenter, when it was time to go through final plans and contract. This was also a very good experiance and they dealt with my nerves and many questions easily. I would really like to thank them for helping and answering all of my questions along the journey, and I am sure they are looking forward to no more emails from me. I am looking forward to getting assigned a site advisor and hope they are as friendly and professional as the people I have dealt with so far. I also hope I don't annoy them as much as the others.
I will update this review as the rest of the journey continues.

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Eight Homes Official

Hi Jeremy, Firstly, congratulations on embarking on such an exciting journey. We are thrilled to read that you have had such a wonderful experience with the help of our team. Be assured that we w... read more »

Verified Customer Construction End Date: Dec 2018

8 Homes-Our First Ever Build-Good Experience So Far

5 out of 5, reviewed on Sep 28, 2018

Note:We are currently in the Fit Out stage so the build is yet complete. All plaster,skirts,cornice and doors fitted.
Up to now we have no complaints with the quality and standard of materials used, customer support, process and time it has taken. Sharon Muscatello is our customer service specialist and she keeps us up to date with weekly emails and calls with build updates as well as any variation changes that have been out of there hands due to manufacture supply changes. Our site manager Drew who came along after the frame stage also keeps us up to date and has been very accomodating with any requests for a site visit as well as giving us a weekly up date and what is planned going forward.
So far the build has gone to plan with no hidden costs or requests.
All tradesman we have met onsite so far have been very polite and accommodating regarding the work they have been doing, work quality so far has been exceptional.
We have found 8 Homes to be a very good builder for our first Home building experience.

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Eight Homes Official

Hi L J BvP, Firstly, congratulations on building your first home! We are honoured that you chose to do this with us! We are so happy to read that your experience has been such a positive one so... read more »

Verified Customer Construction End Date: Dec 2018

We can't wait to move in!

5 out of 5, reviewed on Sep 28, 2018

My sister and I chose to build our first property with Eight Homes as their floor plans and costs allowed for us to enter the property market much earlier than we anticipated. The costs have remained unchanged since we finialised our contract. It has been a great relief to know we wouldn't have to approach the bank for further funds or endeavour to find it ourselves.
The salesmen at the Warralily display in Geelong were incredibly helpful and worked with us the alter the floor plan to meet our needs and wants. When moving to work with the team in the head office Maria was absolutely incredible and we are so grateful for her assistance, attention to detail and help guiding two young home buyers as they navigated their way through the building and construction world. Jason our site supervisor has been prompt and detailed when responding to our questions or concerns and Sharon has always been on hand to ensure all is running smoothly. We can't wait to do our final walk though and finally been given the keys to our new home and hopefully what will be our financial security.

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Eight Homes Official

Hi P and J, Firstly, thank you for choosing Eight Homes to embark on the exciting journey in building your first home. It's wonderful to hear that you have had such a positive experience with ou... read more »

Verified Customer Construction End Date: Dec 2018

Fantastic service one on one

5 out of 5, reviewed on Sep 27, 2018

Since the day Mariah took our build as customer service specialist we knew deciding to construct with 8Homes was not a mistake. It has been a really good experience, especially getting her phones calls with updates regarding build progress. Her friendly approach and attention to details has made our experience one to remember. 8Homes team great, Mariah excellent, punctual, always get back to you with answers, we recommend them, we know new customers will be lucky to have her.

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Eight Homes Official

Hi Javs, Thank you for the amazing review. We certainly pride ourselves on the care, passion and professionalism of our staff and know that they work tirelessly to deliver a happy and positive b... read more »

Verified Customer Construction End Date: Oct 2018

Mariah

5 out of 5, reviewed on Sep 27, 2018

our home has really been a challenge emotionally we have had many hickups and delays however Mariah and her dedication to her job has made our journey much easier. she is a bubbly and knows how to cheer you up when needed on behalf of myself and my family I would like to thank her for everything she has done for us and hope the rest of our journey will be smooth

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Eight Homes Official

Hi Col, Thank you for your review. It's nice to know that despite the challenges that you encountered during the process that your Customer Service Administrator was able to support you and delive... read more »

Verified Customer Construction End Date: Sep 2018

Great Service !

5 out of 5, reviewed on Sep 26, 2018

I would like to start off by saying thank you to all the departments for helping me build my beautiful modern home of mine, but most of all Mariah has really took customer service to the next level Mariah has a great and honest personality! She has been great through the whole build. She always answers my calls and questions when ever needed. Thank you so much

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Eight Homes Official

Hi Janine, Thank you for taking the time to write this incredible review. We're delighted to read you've had a wonderful experience throughout each stage of your journey with Eight Homes. Thank... read more »

Verified Customer Construction End Date: Mar 2019

Eight homes, definitely make it easy!

5 out of 5, reviewed on Sep 26, 2018

Our experience with Eight homes has been really great! We experienced minor set backs at the start of building but our customer service representative has been nothing but informative during the process, our site manager sends us updates of our house, overall at eight homes our experience has been exciting and positive! Thanks Sharon, Glen and Grace you're the best

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Eight Homes Official

Hi RikS, We are thrilled to read that your experience with Eight Homes has been exciting and positive, despite your minor set back. Thank you for the kind words, as we certainly strive to provide ... read more »

Verified Customer Construction End Date: Oct 2018

Mariah and her amazing customer service

5 out of 5, reviewed on Sep 25, 2018

To be completely honest the build of our new home has been anything but smooth as anyone building a new home would be more than aware of however every cloud has a silver lining and our silver lining has been Mariah she has been nothing short of amazing if she says that she will do something or call you back it always happens I have expressed my experience with Mariah to everybody I have spoken with at 8 homes as she is a real asset to 8 homes

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Eight Homes Official

Hi Ethan, We appreciate your honest feedback and It's wonderful to read that despite the challenges that you encountered during the process that your Customer Service Administrator was able to su... read more »

Melbourne

  • 2 reviews
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Verified Customer Construction End Date: Oct 2018

It's been great building with 8 Homes

5 out of 5, reviewed on Sep 25, 2018

I'm very happy that we decided to go with 8 Homes, right from the start with choosing a builder and design. James at the Mernda display home was helpful, friendly with no pressure, his recommendations also helped us to find the perfect piece of land for us. The colour schemes were easy to choose from and now that we're close to completion, I'm really happy with the colours and fittings. The contract process was easy and Maria looked after that process for us and kept in touch with the developer about title dates and provided me with regular updates. Once the land was titled the construction has happened very quickly and I've felt excited about the process and seeing the house come together. Sharon has helped with navigating the building consent / council / utilities etc. Dean the building supervisor has been great, sending me photo updates and phoning me to keep me informed, Dean is right onto it and has got work re-done when it's not been up to his standard! The whole process has been smooth and relatively stress free, I feel confident that the work is being done well and it's all getting taken care of. The construction process has been quite quick, I'm happy and looking forward to moving in very soon!

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Eight Homes Official

Hi Jo,

Thankyou for your detailed review.

We are pleased to read that you have had such a great experience dealing with your dedicated team and look forward to handing you the keys to your beautiful home very soon.

Kind Regards,

Nikita

Verified Customer Construction End Date: Oct 2018

Fabulous service, exceeded my expectations

5 out of 5, reviewed on Sep 25, 2018

Exactly the same - there were no hidden costs. What they quoted at the start was the only amount I paid. The entire process from beginning to end was professional, personal, efficient and pain free! They communicated with me regularly and kept me up to date on the status of the build. They were courteous and sent me regular photo updates and allowed me to visit during the build process (with supervision)

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Eight Homes Official

Hi Nav, Thank you for your kind words. We are thrilled to hear you had such a positive experience and we are confident that this will continue throughout the remainder of your journey. In the m... read more »

Verified Customer Construction End Date: Mar 2019

Customer service to a T - THANK YOU MARAIAH CAREY

5 out of 5, reviewed on Sep 25, 2018

I am so happy with eight homes I am still very early in my build but I am happy so far. From Sales to pre site as well as Mariah my onsite customer service administrator has been amazing. Mariah has been very prompt and has answered all questions that I need answered she is also very bubbly and happy to help whenever I need. I am looking forward tom working hand in hand with Mariah to complete my home.she has been great support and I am very happy with the overall of eight homes so far ! Great work

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Eight Homes Official

HI Rachel, Thanks so much for your review. It's so lovely to read that you have had such a wonderful experience so far, and your customer service administrator will be so grateful to hear of you... read more »

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Questions & Answers

Hi I am going to select 8 homes as my builder will be giving the deposit of 1880 next week.please give me right advice as it will be very important before taking the final step. Thank you

Ankur S asked on Oct 21, 2018

Answer this

What advice you after. I dont get you?

It has been a good experience till now. I would definitely recommend them. Good luck.

Our build has been going for 15 months and is still not complete. I would advise you to choose a different builder, we have had so many issues and it has been the worst experience of our lives.

See all 4 answers
Hi Eight Homes, (Titled Land Regional VIC Wallan )From the initial deposit date, how long does it take for you to start the site?

avi asked on Oct 05, 2018

Is it common for management to state they'll get back to you only to never get back to me? Am I going to have to have an open conversation here so potential buyers know what they're potentially signing up for? It's been MONTHS since sending unequivocal photos that show the use of our lot and the subsequent damage caused by it. It appears that by ignoring this you don't have to worry about repairing the damage, are profits more important than morals? I wouldn't know as no one replies to any questions I ask. Can someone from the Geelong region get [name removed] to reply to my emails about a house lot in Lara that's been damaged. it's gone past the point of being funny

Sean asked on Sep 19, 2018

See all 76 questions about Eight Homes