Verified Customer

Second Chance!

5 out of 5, reviewed on Nov 22, 2017

Alpha gave me a chance as I have bad credit! Paul was honest and great on the phone. So far so good :)

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Alpha Finance Official

Hi Laura Thanks for sharing your Alpha Car Finance experience. I'm passing this great feedback on to Paul and the management team. We know those bad things can happen to good people, so our team is... read more »

Sydney

  • 1 review
  • 1 comment
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Verified Customer

Dissapointed

3 out of 5, reviewed on Nov 20, 2017

A couple of months ago i could not of faulted Alpha Fiance but in the past two weeks i have found the customer service team appalling and instead of trying to help you in a team of need they just want your money.. i missed 3 payments due to not working i made arrangements to catch up on Monday i made a payment towards the account than had to do one on Friday, Wednesday my account was hacked and has been frozen i contact Alpha and asked if i could have details so i can go back and deposit money straight into there alpha.so the car doesn't get immobilized. i was then advised in a rude manner that my account getting hacked was unacceptable and they don't allow bank transfer has to be direct debit. I then had to repeat my self and explain my account is frozen due to fraud i was then advised if i can pay with card over the phone on Saturday they will deactivate the immobilized on the vehicle i called up Saturday as asked too and was told they cant active over the weekend.. now because of this miss leaded information i will be missing my own fathers funeral due to the incompetence of a staff member. I'm finding it hard to concept the fact alpha doesn't accept bank transfer where the money would of shown in the account straight away.. It was out of my control as bank account was hacked and frozen..

Not a happy customer, staff need re training

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Alpha Finance Official

Hi Megan, I know that Richard, from our Senior Credit Manager, was trying to contact you yesterday to arrange a convenient time where you would be able to talk openly. We understand that life somet... read more »

Cant thank Richard enough for his follow up phone call and applying a credit to my account because of the issue.. looking forward to having a good customer relationship back with alpha

Verified Customer

Awesome four years with alpha

5 out of 5, reviewed on Nov 10, 2017

I have been with alpha car finance now for 4 years and I have have bad credit but they were the only ones who gave me a chance and during those 4 years I have my ups and downs but my alpha finance manager has helped me out during these past years and have been very thankful for that and I recommend them to future customers and will use them again ,thank you alpha finance team.

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Alpha Finance Official

Thanks Dennis. We are here for the long term, for all our customers, and as you will have discovered, the best thing you can do is stay in touch with us and let us know how you are going. Our commi... read more »

Exploitative, dishonest people as expected

2 out of 5, reviewed on Nov 09, 2017

First of all, they did the old bait and switch, offering me a car for 4 year contract over the phone, and not telling me until I got to their shed with toddlers in tow to sign the contract ( waiting an hour) that they had changed the contract to FIVE years without my knowledge... of course they said it would be hours to renegotiate a four year contract with their manager, knowing I was unable to pursue it at that late stage... sneaky sales tactic #1, and it was downhill from there. stay far away, friends, it ain't worth it.

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Alpha Finance Official

Hi NIkki I'm terribly sorry to hear this experience as we do absolutely have the flexibility to offer shorter contract terms if you have the capacity to repay a slightly larger weekly/fortnightly r... read more »

Excellent service and love my car

5 out of 5, reviewed on Nov 09, 2017

Thank you so much for your very efficient services. The process was so easy and so quick. I never thought it will be this quick, but im so very happy with your service and now im enjoying my beautiful 2016 xtrail. I will definitely recommend you and your very efficient service to all my family and friends.

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Alpha Finance Official

Hi Mikki Thanks for your feedback and taking the time to share your experience. We are always delighted to put our new customers in late model vehicles they can feel good about, and more importantl... read more »

pulsar 2015

4 out of 5, reviewed on Nov 08, 2017

I found the service quick and easy to set up. And now I'm really enjoying my 2015 pulsar I will be recommending this to people

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Alpha Finance Official

Thanks for this review and we delighted to hear you are getting out and about in your new Pulsar. If you are on social media you can be a part of our Alpha Community - just tag us at AlphacarfinanceAU
Happy driving
Team Alpha

Verified Customer

I love my new sportage

4 out of 5, reviewed on Nov 07, 2017

I love my new Kia Sportage. The process was easy and I had my car within days of my application. The only downside was the in car software was not updated and I needed to book the car in with Kia to update the cars computer. Other then that perfect service and fast turn around.

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Alpha Finance Official

HI Kylie Thanks for the feedback. We are always grateful for customers who can share their experience with the online community. I have passed your concerns about the software update to a fleet man... read more »

Still waiting

2 out of 5, reviewed on Nov 06, 2017

I have been told I would get an answer within 24-48 hours I'm still waiting 4 days later!! This is unacceptable.

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Alpha Finance Official

Hi I'm really sorry to hear that you are waiting to hear back from us. While our team is offline between noon on Saturday and 8 am on Monday morning, our KPIs cover this period. If you could pleas... read more »

Car and price great customer service not so much

3 out of 5, reviewed on Nov 03, 2017

We are very pleased with the personal service that we received at your sydney branch. I cannot fault it. However when you try and call your contact centre, thats where the problems begin. The lack of understanding of the questions i asked was terrible. And when i asked to speak to a manager i was shut down no less than 3 times and hung up on twice. Not very impressed

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Alpha Finance Official

Hi Travis, that you for taking the time to share this experience with us. We are delighted to hear from customers who are loving their new Alpha Cars, but of course I am concerned about the call ce... read more »

Awesome service

5 out of 5, reviewed on Oct 31, 2017

Alpha car being an awesome experience !! I just finish my car lease with them and is being excellent , the service was great and very affordable monthly repayment , i will use them again if i decide to go ahead with another car lease , frederick marechal

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Comments
Alpha Finance Official

Hi Frederick. Thanks for the great review, we really appreciate hearing from customers completing contracts who have enjoyed the benefits of getting a great late-model vehicle at an affordable repa... read more »

Life Saver

5 out of 5, reviewed on Oct 30, 2017

Thanks heaps Nigel, you have no idea how much this has helped our family. Great professional and friendly
service.
Gabrielle

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Comments
Alpha Finance Official

Hi Gabrielle Thank you for this review and taking the time to share your experience. I know Nigel and his team love to help our families in need with affordable and reliable late model vehicles tha... read more »

PROFESSIONAL, PERFECT, PHENOMENAL, BUNCH OF LEGENDS

5 out of 5, reviewed on Oct 30, 2017

Would give eleven stars if it were possible! I absolutely love Nigel and the team, they are phenomenal! Makes things happen super quick and accommodating to changes. Great communication and application turn around. Nothing is too difficult for the team and they really put a personal touch on their service making the experience so much easier but still super professional. There is a great fleet of cars with the contract and payment system explained easily and effortlessly. Everything was made easy and will be in a car by end of the week. Thank you so much, I am so grateful for all your work in making this happen for me. Highly recommended to anyone needing assistance with finance.

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Alpha Finance Official

Hi Nat, so lovely to read this review. I know NIgel and his team work hard to get our applicants driving to a better financial future as quickly as possible - and what is great from our end is to w... read more »

Verified Customer

Brilliant serves!

5 out of 5, reviewed on Oct 27, 2017

Can not fault alpha finance. Great customer service. Very helpful an understanding. So I highly recommend anyone if they’re considering get finance. Choose alpha finance!

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Alpha Finance Official

Great review! thanks for taking the time to share your experience. Every day we are thrilled to hear back from customers who have been helped into a new Alpha car by our dedicated team of finance a... read more »

Verified Customer

Thank you for the opportunity

5 out of 5, reviewed on Oct 27, 2017

Alpha Finance, have given me the opportunity to get into a 2016 SUV with a load of extras included in the repayments, inc insurance, green slip and registration. I can't ask for a better package for my new car agreement.

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Alpha Finance Official

Hi Johnny. Thanks for the great review, we really appreciate hearing from customers who are enjoying the benefits of getting a great late-model vehicle at an affordable repayment rate .. with all t... read more »

  • 2 reviews
  • 1 helpful vote
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Excellent Relationship and understanding

5 out of 5, reviewed on Oct 25, 2017

I’ve been dealing with Peter Drummey from the Brisbane office. What an absolute legend, was understanding of my working situation and gave me time to sort out my situation and get back on my feet. Always making sure I’m in a good position! Good bloke and if I meet home I’ll buy him a beer!

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Alpha Finance Official

HI Chris, thanks for taking the time to share your experience. I'm passing this on to both Peter and his manager, as it is always wonderful to get such positive feedback. As you have seen first han... read more »

Recommend alpha finance.

4 out of 5, reviewed on Oct 25, 2017

My experience has been amazing with alpha Finance. With just finishing my first contract and wouldn’t be possible without the help from Alpha finance staff that made this possible. They have Great customer service any questions I had would be answered straight away. They work with me not against me. To achieve a personal goal to finish and own my own vehicle. I will be doing a second contract with alpha finance as I had a great and achievable Experience. Would recommend alpha finance if you’re looking for new vehicle.

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Alpha Finance Official

Hi Mary. Its great to hear from you. Seeing customers successfully move their contract and get back on top of the credit challenges is what makes us work so hard to ensure that every customer gets ... read more »

Thankyou

4 out of 5, reviewed on Oct 21, 2017

You guys gave me the second chance i needed to be able to get a decent car for my family to get around in. The service has been promot fast and never short of outstanding.

Thankyou Alpha

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Alpha Finance Official

Hi Amber. Lovely to hear about your Alpha Car Finance experience. We are all committed to helping Australians who have ended up with bad credit get back on top of their financial position because w... read more »

love our ute!!!!!

3 out of 5, reviewed on Oct 19, 2017

my partner applied and got approved for vehicle unfortunately his approval wasn't high enough for the vehicle we needed to get, they allowed me to joint apply with him and they would see what they could do. Trying to get a hold of the finance sales man was almost impossible, we rang his mobile all day with leaving a message every time to get back to us with no response at all. it got to 3pm and being the only day we could pick the car up we were really pushing for it to happen. as it would have been forget it if we couldn't do it by E,O,B. we headed into the Marooka branch and spoke to Ash who i believe by the end of the day wanted to murder us., lol she was amazing and pushed and pushed, she rang us every few hours just to see if we had heard anything. That is how customer service should be. Without her we would have given up and gone somewhere else. I have never had a staff member from anywhere throw herself so hard into a job before just to make sure the customers were happy. Great Job Ash if it was up to me you would have a pay rise for sure. and thank you for everything you did for us.

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Alpha Finance Official

Thanks for sharing your experience. Listening to customers like you, helps us to improve our processes. It's terrific to hear the Ash came through for you and I will make sure that she is recognise... read more »

Adelaide

  • 1 review
  • 1 helpful vote
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No communication

2 out of 5, reviewed on Oct 18, 2017

Put in application, was told I was preapproved and would hear from them within the day or next day at the latest. Sent email yesterday to follow up. No response and no phone call as promised so guess what you lose my business and I'll be buying my car through another dealership who want my business. Found my perfect car but just disappointed because I read such good reviews from your company and was excited about being able to lease a car and have one payment for car, rego and insurance but was not to be. I just hope you review your customer service and communication tools so other customers don't get disappointed by lack of communication. Have a good day.

1 person found this helpful, do you? Yes

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Alpha Finance Official

We are so sorry that we have not responded to your email from yesterday and want to be able to call you directly. I’m having our operations team review all emails that came into through our enquiri... read more »

Gold Coast

  • 3 reviews
  • 1 helpful vote
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Absolutely amazing best ute ever!

5 out of 5, reviewed on Oct 17, 2017

Alpha finance is great, very quick! We received our car earlier than expected and they explained everything that we needed to know very well so we could understand it all. Great service will definitely be recommending them to family and friends!

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Alpha Finance Official

Hi Angela. Thanks for sharing your experience. We are always looking for ways we can make the process as quick and easy as possible because we know how stressful it can be to get a new vehicle. Jus... read more »

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Questions & Answers

The vehicles come with included insurance. I notice there is a $2500 excess on the insurance.Sounds very steep. If the vehicle is written off in an accident is the customer still responsible for payments to the end of their contract ?

Graham87 asked on Nov 14, 2017

Answer this

Good Morning
Thank you for your question. Yes ALL our Alpha Finance vehicles include registration and comprehensive Insurance for the full term. There is an Excess that relates to our Comprehensive Insurance policy and the excess depends on whom is at fault. IF/When a 3rd party is and confirms they are 100% at fault then the excess is $250.00. IF/When the accident is 100% the fault of one of our Lease clients then the excess of $2500.00 applies and will cover any repairs for our vehicle and any other 3rd party vehicle repairs. As always we would be happy to set up a call to discuss any further or specific questions you may have at your convenience.
Kind Regards
Alpha Finance

I cant afford my repayments at the price it is at the moment the car has very high kms its already sounding funny have had probles with breaks off and on even after beeing fixed. And im paying $100 more than the price for 2012 model which has recently been drastically dropped in price weeks after signing into contract.. I still need a big vehcle but im starting to struggle with repayments is there a way I can enter a new contract "Roll over" for a similar car with a lower price please....?

annoyed asked on Oct 04, 2017

Answer this

Thanks for your question. As always we want to try and help all our customers. Can you please email me at marketing@alphacompanies.com.au with your name and best contact phone number and our account team will call you back within 24 hours. Take care Tracey, Head of Marketing, Alpha Companies

I would still like to know why i was only offered a small car when i was approved for a family size car. I would like an honest answer please?

Mag2010 asked on Aug 09, 2017

See all 19 questions about Alpha Finance