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Model: 250ltr Tank Date Purchased: Jun 2016

I'm happy with my Apricus hot water

5 out of 5, reviewed on Apr 04, 2018

I'd like to thank the technical Apricus team from Melbourne Who fixed my Apricus hot water system when they came to W.A.They were extremely polite and efficient, and put me in touch with their W.A. rep. since been fixed my system has given me as much hot water as I need. Apricus is a fantastic product .It's obvious this product needs to be installed by an Apricus installer.

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Apricus Solar Hot Water System Official

Hello Lucia, Thanks so much for your positive review for our two reps who were able to visit you when they were in WA recently. We are definitely committed to making sure your system works and ... read more »

Hi Luke McKay,
If more Australian Businesses were as committed as Apricus in taking responsibility and fixing warranties Australian Businesses would florish!

Kind Regards Lucia

Verified Purchase Model: 315ltr Tank Date Purchased: Apr 2018

Professional opinion on the Apricus range of Hot Water Systerms

5 out of 5, reviewed on Apr 02, 2018

Our company has been running now for around 13 years and I (Director) have been in the Plumbing industry for over 29 years so you could say we have been around this game for a while!

One of the key areas of our business is the repair and replacement of hot water systems, whether it be Solar, Gas, Electric or Heat Pump we do it.

Apricus systems are not new and we have been installing them for a number of years now - the reason we choose Apricus is that we KNOW they are the most reliable system on the market - bar none! We have had plenty of years installing all the major brand names in Solar and though some of them are not bad they just do not compare with the performance and reliability standards that set Apricus apart.

We have always found Apricus great to deal with and unlike some other brands out there, they are genuine when it comes to their after sales and warranty service!

If you are choosing to go Solar for your next hot water system then be VERY careful of what you buy, we have helped so many people over the years that thought they'd save a quid and put in a cheap hot water system or have a good system installed cheaply then after only a few years they have had to repair or replace it - a good hot water system (installed by a specialist) should give you adequate hot water for 10 - 15 years without any trouble but always remember to have it installed by a reputable company that has a proven track record of this type of 'specialist' work and follow the Service guidlines by the manufacturer.

We rate Apricus 5 Stars - we can't say that for any other Solar Hot Water System.

Brisbane Plumbing and Gas
www.brisbaneplumbinggas.com.au

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Apricus Solar Hot Water System Official

Hi Billy, Thanks so much for your review of our overall systems and company. We really appreciate all your support and are committed for that to continue well into the future. We wish you all ... read more »

Date Purchased: Dec 2015

Good warranty service.

5 out of 5, reviewed on Feb 23, 2018

After reporting the problem, the service personell very promptly repaired the unit.
I am very impressed by the standards exhibited by both administration and technical services.
Very impressed all round. The unit is very efficient and works as advertised.
Our Apricus system has earned a recommendation from my wife and myself.
Well done to all!

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Apricus Solar Hot Water System Official

Hello Ned, Thanks so much for your 5 star review and comments about our system. We are very pleased that you are so happy with the service after you needed help with an issue as we do pride our... read more »

Model: 250ltr Tank Date Purchased: Jan 2016

HWS excellent - service abysmal!

5 out of 5, reviewed on Feb 09, 2018

I had my system installed just over 2 years ago because I had used this brand at a previous house and found it excellent. I always had a good supply of hot water since installation, but did not realise that what I thought was the fuse switch in the fuse box, was actually the booster (not labelled as booster and no separate switch as in all previous solar systems). It was only when I turned that switch off when I went away for a few weeks, then when I got home, it was the middle of summer, so expected the water to be hot - not so - barely tepid! I contacted the installer - took an email and three phonecalls before I got any response - and no help at all apparently too far to come and have a look but not too far to take my money for the initial purchase and installation! After over 2 weeks, in desperation, I contacted my local plumber to have a look - he discovered that when installed, the temperature setting had not been changed from the factory setting of 31.4 degrees, so no (or extremely little) input from the solar component as it cut off when the water reached 31.4 degrees, thus needing to be further heated by the booster, even in the middle of summer on a hot day! Not happy at all the electricity I have wasted heating the water in my "solar" HWS. Also not happy that after paying all that money to purchase and install, no-one from the company that installed was willing to have a look to see why it wasn't working properly, even after I explained that I hadn't actually been any evidence of the water being heated by the sun, ever!

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Apricus Solar Hot Water System Official

Hello Lully, Thank You for your review and I am sorry to hear your installer did not install this to our standards and didn't attempt to assist you after your correspondence with them. Apricu... read more »

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Model: 400ltr Tank Date Purchased: Dec 2018

Lazy

1 out of 5, reviewed on Jan 20, 2018

6 times I've emailed these people with an inquiry about where I can purchase one of their systems. I get the automated response saying, 'Will contact you within 2 days', and then nothing. Even drove out to their place at 7 Hills, complained to the manager who said "Gee, that's odd. These are flicked to the sales and they should have got back to you."

Well, guys, you FAILED!

1 person found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello John, Sorry to hear you made contact so often without response - I am the Customer Service Manager. Our only email received was on 12/1/18, and the response was on the 3rd business day fr... read more »

  • 18 reviews
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  • 9 answers
  • 21 helpful votes
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Model: 250ltr Tank Date Purchased: Sep 2016

Poor quality components with poor quality warranty

1 out of 5, reviewed on Jan 12, 2018

Our controller failed after 14 months of use, I rang Apricus and was advised that the controller only has a 1 year warranty period, Apricus refused to assist in any way. Our next door neighbour also has an Apricus Solar System and he said that his controller also failed within the same time frame. I can only assume that the components in the Apricus Solar Hot Water System are of poor quality as the warranty period would reflect.

1 person found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello Steve, Thank You for your feedback. As communicated in our warranty schedule, this part has a one year warranty and you are outside this timeframe. This particular part and the less exp... read more »

gold coast

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Verified Purchase Model: 250ltr Tank Date Purchased: Jun 2011

Apricus do not stand by their warranty

1 out of 5, reviewed on Dec 07, 2017

My advice as a plumber, is do not buy apricus. I installed a system in my home and the tank failed within the 5 year warranty time. Apricus claim the anode should have been replaced within 3 years and used a warranty document written several years after my purchase, despite the warranty document supplied at time of purchase having no such clause (fine print). The agent I purchased the unit from approached Apricus on my behalf, with a similar rejection. My plumbing supplies manager approached the Apricus rep 3 months ago on my behalf and is still waiting for a response. My strong advice as a consumer and plumber is do not deal with a company like Apricus who do not honour their warranties. Go anywhere else!

3 people found this helpful, do you? Yes

Model: 315ltr Tank Date Purchased: Jan 2010

Apricus evacuated tube

5 out of 5, reviewed on Nov 18, 2017

Apricus solar systems are brilliant. Solar hot water is to be installed correctly by correct solar accredited plumbers .
I have a system 7 years old and only turn my booster on after 2 days of cloud. My family use approximately 200ltr of hot water daily.
I have replaced one pump at a cost of $400.
My pump uses 50 watts running an average 8hrs a day
Cheap hot water even with a replacement.

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Apricus Solar Hot Water System Official

Hello Silvo, Thanks so much for your great review of our system from a long time user. We appreciate your feedback and showing how good our systems are after many years of use with only a small... read more »

  • 1 review
  • 2 helpful votes
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Model: 315ltr Tank Date Purchased: Jan 2017

Very disappointed.

1 out of 5, reviewed on Oct 12, 2017

We are very disappointed with our evacuated tube solar HWS...we have had so many problems with our system since it was installed-pump, tubes, valves-looks like we will have to replace our system at considerable expense to ourselves. We have had so many plumbers looking at our system with no outcome. There was a time a company stood by their own product if they trusted they had a good product, not Apricus though which does not give us much confidence. I suppose they are too busy blaming everyone else. Disappointing

2 people found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello, I am sorry to hear you are disappointed with your system - if this is a genuine warranty claim we would be more than happy to help and you may contact us on the email address or phone num... read more »

  • 1 review
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Model: 250ltr Tank Date Purchased: Mar 2017

Problem System

1 out of 5, reviewed on Oct 10, 2017

Evacuated tubes explode when being fitted into manifold...2 already...not trying anymore...obvious problem with the manifold...apparently not covered by warranty...cost a few thousand to purchase...looks like we have wasted our money. We have an incomplete system on our roof but according to Apricus we are not losing much by not having a complete system...not the point.

1 person found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello, I have communicated with you multiple times over the past few days and sorry to see you have posted this review.Apricus are only responsible for items under warranty - you have been very ... read more »

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Model: 315ltr Tank Date Purchased: Jan 2007

Terrible service

1 out of 5, reviewed on Oct 06, 2017

My mother is an elderly lady with an Apricus hot water solar system installed. We have been having issues with it on and off for 2 years, my mother called and asked to speak to someone about it. They told her that they are not plumbers and can't diagnose the problem over the phone. I called back and asked to speak to the manager who seems to be the gentleman commenting below on everyone else's reviews and I was told his comment was to email him as he couldn't take the call. There was a lot of laughing and carrying on in the background, no idea what kind of business they are running. My husband has decided to rip the whole system out and go with a solar hart system.

1 person found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello Alicia, I am sorry to hear you did not receive the excellent service we have been known for by the previous reviews in the past six months since I started with Apricus. I was not aware that... read more »

kerang

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Model: 315ltr Tank Date Purchased: Jul 2015

Should have got a solar hart

2 out of 5, reviewed on Sep 21, 2017

System is just over two years old, 12 months ago non return valve replaced under warranty. Today circulating pump not working, rang apricus, sorry only 2 years warranty on pump, 10 years on tank, 15 years on collector but 2 0n pump. I will let you all know what goes wrong next year.

1 person found this helpful, do you? Yes

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Apricus Solar Hot Water System Official

Hello Pippy, I am sorry to hear you are unhappy with our warranty periods. Apricus use parts from many different suppliers and all suppliers have differing warranty periods. Our roof component... read more »

Verified Purchase Model: 250ltr Tank Date Purchased: Aug 2012

Running Hot

5 out of 5, reviewed on Sep 16, 2017

Some time ago consultant Shane King assisted via the phone our plumber to repair our Therman heating unit. Whilst doing this he advised making several adjustments to the settings of the unit.
These changes have greatly improved the efficiency of our unit. There is consistent hot water regardless of overcast periods throughout the day .We always thought the unit was excellent but thanks to Shane it is even better.

Port Douglas

Purchased at: Reece

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Apricus Solar Hot Water System Official

Hello Jett, Thanks for your great 5 star review and the appreciation of Shane's advise. Shane is our National Sales Manager and is always happy to provide any assistance needed to plumbers or... read more »

Model: 315ltr Tank Date Purchased: Jan 2016

Relentless Dedication to Great After Sales Service

5 out of 5, reviewed on Sep 15, 2017

I am very happy with our Apricus 30 system. It heats the water on days with power from the Sun very efficiently. We can leave the booster off for long periods of time.
We had a problem with a thermo syphoning situation which only became apparent in the colder weather. Even though the system was out of warranty Nick and his team relentlessly followed clues and gave great advice and help until the problem was solved.
I could not recommend the Apricus after sales service higher.

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Apricus Solar Hot Water System Official

Hi Tom, Its been a pleasure dealing with you and we really appreciate the fantastic review you have written. Nick is the best in the business and he is delighted that your system is now worki... read more »

Model: 400ltr Tank Date Purchased: Aug 2017

Very happy

5 out of 5, reviewed on Aug 30, 2017

We are very happy that it was delt with quick & efficient covered by warranty & the new replacement came we had great customer service. From reporting the leak & damage caused we were fitting a new tank all within a week of the first phone call. Very happy with everything.

Purchased at: Reece

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Apricus Solar Hot Water System Official

Hello, Thanks so much for your 5 star review - myself and our Customer Service team really appreciate you complimenting our great service. We are very happy to hear this could all be sorted ... read more »

Bright

  • 2 reviews
  • 1 answer
  • 1 helpful vote
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Model: 315ltr Tank Date Purchased: Sep 2016

Excellent product & service

5 out of 5, reviewed on Aug 11, 2017

We have been very happy with the performance of the Apricus 30 in our new build. The rubber hits the road for any manufacturer when a problem occurs, this is what differentiates brands. We recently had 1 issue and Apricus service was a standout, staff were caring and service process was quick with Apricus checking up on progress and satisfaction as things progressed. I managed an ANZ service network for 40 years and it is pleasing to recognize a vendor, staff and service agent who all aim to provide top tier service.

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Apricus Solar Hot Water System Official

Hello Graham, Thanks very much for your positive review regarding our service - Theo was our Customer Service staff member who was looking after your issue and we strive to make sure we are comm... read more »

Model: 400ltr Tank Date Purchased: Jul 2016

Fast & helpful service

5 out of 5, reviewed on Aug 04, 2017

We live in eastern Victoria , with cold winter temperatures & frequent frosts. When winter set in, we found that the hot water in our newly built house was sometimes going luke-warm, sometimes by mid evening. Being an electrician, I suspected the circulation pump may be at fault, by the fact that it was showing as running, yet made no noise whatsoever & appeared to not be working.

I placed a warranty claim & was promptly contacted by Nick at Apricus. I was unable to talk with him on that day (Friday), but he made time to have me contact him next day on the Saturday. He was very friendly & explained to me that our unit may require some 'fine tuning' to be better suited to our colder climate. He guided me through the very user friendly Apricus control menu, & we changed various parameters that improved our solar gain throughout the day. It also proved that the circulation pump was in fact working, but was literally silent in its operation. He also advised me that the off peak boost temperature could be reduced from 70 to 60degC, which I did (obviously using less power), & still supply adequate hot water back-up overnight.

It's been just under 5 weeks now since now since the changes were made, & the difference was noticeable that night. Our system has simply not missed a beat since, providing piping hot water any time (day or night) without any sign at all of running out & going cold as it had been. I have to say that I'm very impressed with Apricus so far, both in operation & customer service. Couldn't have asked for a better result.

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Apricus Solar Hot Water System Official

Hello, Thank You for your awesome review of our Training Manager Nick - we are very committed to provided the best customer service we can at all times, and Nick is fantastic in regards to technic... read more »

Model: 315ltr Tank Date Purchased: Mar 2016

Support by Jessie

4 out of 5, reviewed on Aug 02, 2017

Our initial installation was faulty; there wasn't any water flow through the roof pipes for the first week or more. This installation fault was corrected by the installer.

However, it became apparent that the tubes had been damaged by being left without water, and these were replaced under warranty without question. About three months later, one of the new tubes failed, just as we are about to depart town for a while.

Jessie was most helpful in organising a replacement tube and lining up an agent to fit it while we were away. On returning home, the new tube was there and all appears fine.

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Apricus Solar Hot Water System Official

Hello David, Thanks so much for your positive review - Jessie is a fantastic member of our Aftersales team and we really appreciate you complimenting our great service. We are very happy to he... read more »

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Date Purchased: Jun 2012

Canberra not supported

1 out of 5, reviewed on Jul 25, 2017

I purchased a system less than five years ago, and within just a few years it was continually blowing fuses. I got the electrician recommended by Apricus out and all he did was change the fuse. Apricus kept sending me replacement fuses and left me on my own. The recent cold weather in Canberra has now ruptured the tubes. As the fuses no longer worked, I hadn't been able to use my HWS for six months, and so they can rely on that to say they are not liable as there wasn't any water circulating through the pipes. Their warranty is poor and there is no local representative in Canberra. You are on your own and are meant to be an expert, otherwise they rely on their warranty to not replace the parts. I relied on the advice provided by Apricus over the phone and am now significantly out of pocket as a result. These systems do not seem to be suited to cold environments. Very disappointed after spending thousands of dollars.

1 person found this helpful, do you? Yes

Comments
Apricus Solar Hot Water System Official

Hello and Thank You for your feedback. I spoke to you on Monday and as mentioned unfortunately the controller was well out of warranty when you first contacted us a year or so ago. At this point as... read more »

Floreat WA

  • 2 reviews
  • 1 answer
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Model: 400ltr Tank Date Purchased: Aug 2015

Faulty heating pipes should ALL be replaced!

3 out of 5, reviewed on Jul 25, 2017

Our system has finally been restored to what we imagined it would be like and in fact what it was like for the first little while when we had it installed in August 2015!
ALL 44 pipes were replaced (probably out of warranty but with no quibbling because they knew there was a problem) and the sensor has just been moved to the correct end of the system (fault of the original installers.....didn't allow enough wiring)
My concern is for all the other loyal customers out there who aren't aware that there was a faulty batch(s) of heat tubes manufactured about 2-3 years ago - 2014 was mentioned - and who's systems aren't functioning as they ought.
It bothers me that the company knows about this problem but hasn't been proactive in following up people like us who, in good faith, installed a system that was meant to save them power and money. It was only after an increasing amount of electrical boosting that we realised there was a problem. Kind of like the frog in the kettle.....you don't realise there's a problem because it's a gradual deterioration. A quick look at the graph of our power bills last week confirmed the true story!
To their credit, Apricus accepted there was a problem. Unfortunately it then took weeks to finally rectify.
Happy with the system and would've given it a 5***** rating if it had worked as it did in the beginning.

Purchased at: Infinite Energy

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Apricus Solar Hot Water System Official

Thank you very much for your review on our product and providing us a platform to add comment on the importance of simple home owner maintenance procedure of their Apricus Solar Hot Water system. ... read more »

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Questions & Answers

315ltr Tank

We went away on holiday for 14days over summer and it appears our Apricus hot water system has dumped over 300,000Lts of water through the Expansion valve on the cold side of the storage tank, as my water bill came just after returning home showing the usage for each month. Question is ,does the system have a HOLIDAY mode to stop it making hot water and therefore no Pressure to activate the Expansion valve, or can I simply turn the cold water OFF when im away to stop the system using water, or can I turn OFF the controller to stop it transferring water to the collector . In doing any of these am I risking the collector ? thanks

steve P asked on Mar 12, 2018

Answer this

Hello Steve,

I am from Apricus and my Product development manager has advised of his view on your situation below.

We do not supply these expansion valves with our systems and they are bought and fitted by plumbers as part of the installation materials.
The valve may have failed but to expel that amount of water it would need to be running 15 litres per minute 24/7 for the 14 day period.
There would be flooding in the yard if running on the ground.
You would need to contact valve supplier/installer if the valve we did not supply is leaking to this extent.

If you go on holiday the system will still be fine as plenty of our clients would do this. You do not need to shut anything off.

I hope that answers your question.

Kind Regards,
Luke McKay
Customer Service Manager
Apricus Australia

250ltr Tank

I have lost the ability to see the current temp on the digital read out control panel solastat L223 how or what do i need to do to rectify?

Colin A asked on Jan 02, 2018

had an apricus system for about 4 years now, first failure was the pump (the seller laughed and said they all failed) now i find its not heating as it used to, then sensor failure at the collector which i replaced but controller still does not operate pump with code ssd a constant, seems everything but the copper pipe is not covered by warranty a fact not explained at the time of purchase. my biggest concern is controller failure and diminishing performance, can anyone help? thanks

mark t asked on Oct 10, 2017

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