Be aware of those hidden cost

1 out of 5, reviewed on Feb 28, 2012

1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!

Don't think I'd recommend this company to anyone!

- Hidden cost, bad services

3 people found this helpful, do you? Yes


Questions & Answers

how much is the average monthly storage fees charged by removalist if you have to store before they deliver to new address?

Fela Duce asked on Jul 04, 2015

Answer this

Sorry, can't really answer this question as it depends on how much you have to store. Great company though, and would recommend them to anyone.

Gee sounds like an ad

Good afternoon Fela. Grace is correct in advising that the storage rates depend on the volume of goods that you have to be stored with us. As you are aware, we store goods in modules and our storage rates depend on how many of these modules a client uses, but so that you know, for the first module we charge $25.00 per week and for each additional module it's an extra $20.00 per week. Therefore, if you had 5 modules of goods in store the weekly storage charges would be $105.00 per week - so for a four week month you'd be paying $420.00 and for a five week month you would be paying $525.00. We do only charge for the storage up to the date that the goods are delivered so if you've paid your storage in advance, any applicable refund would be paid back to you following delivery. I hope this helps but if you'd like more information please call the office on 07 5527 9700. Thank you.

See all 4 answers