Be aware of those hidden cost

1 out of 5, reviewed on Feb 28, 2012

1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!

Don't think I'd recommend this company to anyone!

- Hidden cost, bad services

3 people found this helpful, do you? Yes

Excellent moving company

5 out of 5, reviewed on Feb 12, 2014

Excellent service . Arrived promptly ,never stopped to get packed on time. We moved from the Gold Coast to Sydney and they arrived on time and never stopped. A smooth transition. We did not insure because of the way they pack your belongings and not a thing was damaged . That was our choice they do provide insurance. I highly recommend them.

+ Trustworthy , helpful ,reliable professional and affordable

Was this review helpful? Yes

Best movers!!!

5 out of 5, reviewed on Oct 21, 2014

Ashton's made our home move with a young toddler stress free! They came in and packed everything and took great care with our belongings. I truly believe you get what you pay for and whilst Ashton's is a little bit pricier than the average removalist it is worth every cent and I wouldn't hesitate to recommend them to my friends and family.

Was this review helpful? Yes

Stress free move

5 out of 5, reviewed on Oct 29, 2014

Ashton's moved my 90 year mother from her townhouse to a retirement village, all was stress free & handled in a very professional manner. Although my sister and I did the packing and unpacking, mum's furniture and possessions were handled with care and arrived completely undamaged. Ashton's were recommended to us and we can pass on this recommendation with no hesitation.

Was this review helpful? Yes

moveing posessions

5 out of 5, reviewed on Nov 03, 2014

Your company is very good. From taking our request,conferming the cost,adviseing pick up time and date,pick up and delivering our goods,all of your staff have been very professional.What they said is what happened. A pleasue to deal with.

Was this review helpful? Yes

Tricky move.

5 out of 5, reviewed on Nov 04, 2014

Ours was a tricky move with three different locations for furniture to be delivered too.
From start to finish the staff were fantastic . Nothing was too much effort .

Thank you to all the staff who made the move effortless.

Was this review helpful? Yes


  • 2 reviews
  • 1 helpful vote
Private message

Moving for the 4th time with Ashtons

5 out of 5, reviewed on Nov 04, 2014

Simply the best...... better than all the rest!!!!!!! From the beginning Erica was most courteous and professional, then John who is just awesome, the guys were efficient and very careful moving our furniture, nothing was a problem.
We will be back in 6-8 months for the next move!!!! Keep up the good work Ashtons you guys sooooo deserve it.
Thanks again to everyone.

1 person found this helpful, do you? Yes

highly professional

5 out of 5, reviewed on Nov 12, 2014

My "stuff" was in storage with them for 2 years and when unpacked was same as the day it left. Polite and friendly staff, always happy and helpful. A very professional organisation

Was this review helpful? Yes

City of Gold Coast Qld 4214

Private message

Ashtons Equals Excellence

5 out of 5, reviewed on Nov 18, 2014

From quotation to furniture placement, Ashtons Removal staff were professional, transparent, courteous with pleasant behavior, others should emulate. Very impressive.

Was this review helpful? Yes

Highly reccommended for all Piano moves

5 out of 5, reviewed on Dec 11, 2014

My compnay use Ashtons exclusively for all our piano movements. They have the right equipment and experience and the crane contacts to make even the most difficult move stress free.
Highly reccommended.

Was this review helpful? Yes

Excellent service

5 out of 5, reviewed on Dec 13, 2014

My furniture was packed, loaded and unpacked under very adverse conditions- heavy rain squalls, thunder and some lightning. The boys did a fabulous job between downpours- not one item was wet and all were placed exactly where I needed them to be. And we all kept our sense of humour.

Was this review helpful? Yes

Never had a problem

5 out of 5, reviewed on Dec 16, 2014

I have used Ashton's to move my house and baby grand piano three times now, including a storage of everything for two weeks.
I moved into a house with a STEEP driveway and still wasn't a drama for these guys, my piano doesn't have a single mark on it and is always assembled with care. I will not use anyone else to move my stuff and they are always able to work around suitable times for delivery etc.

Was this review helpful? Yes

Quality service.

5 out of 5, reviewed on Dec 21, 2014

Professional staff in both states, who are efficient and friendly. Thank you to John for taking the time to fully explain all the details, providing small tips and tricks with packing, as well as talking me through the moving process. Despite being so busy, everything was quick & efficiently arranged. No damage to any of my goods.

Was this review helpful? Yes

Very Professional Job

4 out of 5, reviewed on Dec 23, 2014

The staff were very obliging and work efficiently and diligently to complete our move. We wouldn't hesitate to recommend Ashton's to anyone wanting to move.

Was this review helpful? Yes

No problem

4 out of 5, reviewed on Dec 29, 2014

My move was made so easy by the helpfull staff before,during,and after.Would not hesitate recommending Ashton's to anyone.All were bright and happy staff members.

Was this review helpful? Yes

Great Work

5 out of 5, reviewed on Dec 31, 2014

Ashtons Removals are great, on late notice manage to fit us in 5.30am on settlement date, they were on time, efficient and polite. Would recommend them to anyone.

Was this review helpful? Yes

Fantastic Service

5 out of 5, reviewed on Jan 07, 2015

From the phone call to book in, to the end of the move these guys were amazing. Nothing was a problem, and so friendly and courteous while doing it. Would highly recommend to anyone needing to move.

Was this review helpful? Yes

Christmas move

5 out of 5, reviewed on Jan 08, 2015

Thanks to the guys who moved us between Christmas and New year. They were cheerful and really helpful, and moved everything including a piano and grandfather clock without a hitch. Would recommend Ashton's to anyone thinking of choosing a removal company.

Was this review helpful? Yes

Excellent service and Professionalism

5 out of 5, reviewed on Jan 09, 2015

Ashtons were very impressive from quotation to delivery. The guys moving the furniture were polite, personable, professional and considerate of the items they were moving as if they were more than there own. They were also efficient on a very muggy and humid day, all with a smile.

Was this review helpful? Yes

True professionals

5 out of 5, reviewed on Jan 14, 2015

We cannot praise the team at Ashtons highly enough - from moving out of our previous home, to storage for 18 months, to returning it in perfect condition, including the piano, to our new home over the border. We are in awe of the professionalsm of the removal team who were efficient and good-natured throughout. Well done guys - you are a credit to your industry!

Was this review helpful? Yes

1 of 8 pages

Questions & Answers

how much is the average monthly storage fees charged by removalist if you have to store before they deliver to new address?

Fela Duce asked on Jul 04, 2015

Answer this

Sorry, can't really answer this question as it depends on how much you have to store. Great company though, and would recommend them to anyone.

Gee sounds like an ad

Good afternoon Fela. Grace is correct in advising that the storage rates depend on the volume of goods that you have to be stored with us. As you are aware, we store goods in modules and our storage rates depend on how many of these modules a client uses, but so that you know, for the first module we charge $25.00 per week and for each additional module it's an extra $20.00 per week. Therefore, if you had 5 modules of goods in store the weekly storage charges would be $105.00 per week - so for a four week month you'd be paying $420.00 and for a five week month you would be paying $525.00. We do only charge for the storage up to the date that the goods are delivered so if you've paid your storage in advance, any applicable refund would be paid back to you following delivery. I hope this helps but if you'd like more information please call the office on 07 5527 9700. Thank you.

See all 4 answers