Be aware of those hidden cost

1 out of 5, reviewed on Feb 28, 2012

1. States in contract but wasn't highlighted by sales that free delivery from where depot is to where you are in which case I was charged additional.
2. Bought delivery insurance but that not valid for 60 days which means if your stuff n storage then final delivery from depot to your home want be covered! Very tricky
3. Customer service was great when they try to sell and becomes nightmare when it comes to delivery. And they don't believe you will move again hence why they don't care!

Don't think I'd recommend this company to anyone!

- Hidden cost, bad services

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Disappointing and not very helpful

2 out of 5, reviewed on Jun 21, 2018

We moved from Carrara to Hope Island and although the removalists were pleasant enough, they were not very helpful. They arrived on time, took 2 hours to load the van but surprisingly took over 4 hours to unload, due to numerous breaks! In all our previous moving experiences it has always taken longer to load than unload.

We asked if they would help my wife and I assemble our 6 foot bed and were told quite bluntly that if Ashtons didn't dismantle the unit then they can't reassemble. My wife has arthritis in her hands, we are in our mid 60's and the bed requires at least 2 people to assemble. The 6ft mattress is very heavy and cumbersome. Needless to say, we were not impressed and this is the first time in 20 moves that we did not provide a tip.

We will not be using Ashtons again in the future and would not recommend their service. Very disappointing all round.

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Ashtons Removals Official

Hi Steve We were very disappointed to read that you were unhappy with the service we provided during your recent local removal. Ashtons Removals strives to provide the most professional removal se... read more »

We are very disappointed with your response concerning the 2 main issues raised and refute the points made about the delivery and access for the following reasons: 1. Your Assessor at the time of ... read more »


3 out of 5, reviewed on Feb 13, 2015

They were brilliant. As this was a third party removal of a small load, Ashtons staff were tireless in their efforts to make sure this all worked well for all the parties involved. I was so impressed with the dedication of their staff especially Bindy, but everyone did a great job from start to finish. Thank you.

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Verified Customer

The move was trouble free

4 out of 5, reviewed on Nov 27, 2017

The move was from a 4 bedroom house to storage for 3 weeks then into our new 3 bedroom house. All the guys were helpful and nothing too hard for them.

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Verified Customer

Good Service, pleasant people

4 out of 5, reviewed on Sep 04, 2017

Small move, a few antiques that had been damaged by the previous move and had to be taken to the company that would repair them and then returned to me upon having been fixed. The guys turned up on time. There were 3 of them, one doing the paper work while the other two moved the antiques. On the way out, one of the gentlemen had no understanding of what he was dealing with as I had to tell him to wait for me to help with the antiques. The other gentleman, who was part of the return trip, was more caring and pleasant.
The return move was costly I thought, but at least the antiques were handled with care.

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4 out of 5, reviewed on Mar 02, 2017

I followed the recommended advice and chose Ashtons Removals to cater my needs. From the initial assessment and quote to the eventual uplift of my 2 bedroom apartment (which felt more like 10 bedrooms and 6 living areas), Ashtons' team were prompt, efficient and professional. The only thing to be said is that I will be using them again should the need arise again in the future.

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Verified Customer

Very Good Removalist.

4 out of 5, reviewed on Jul 04, 2016

We moved the equivalent of four bedrooms plus a garage full of stuff from Gold Coast Qld to Northern Rivers NSW approx 150 kms. We did our own packing of every thing that would fit into boxes, The removal team were on time and efficient in their loading and unloading of every thing. Two mirror backed display cabinets with glass sides and doors arrived intact with no breakages and all the furniture except a large day-bed was carried up stairs and through a tight entrance doorway into the house, amazing! Can't fault their work except that while the fridge was being moved out of the kitchen the vinyl floor covering was slightly damaged ie torn/abraded. No one wants to see damage done while moving out of a home that has been sold to a new owner, a little more care with trolley technique may be required. Otherwise every thing went very well, every one was courteous and polite and I would be happy to recommend Ashtons to any one.

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Very Professional with one slight problem

4 out of 5, reviewed on Feb 13, 2015

I am very happy with the staff and service at the pick-up end. The office staff were very attentive and helpful. The removalists guys were also very nice, happy and efficient. Just one hiccup - on the day of delivery the truck arrived without my goods and another delivery date had to be programmed which is very inconvenient. I have used Ashtons a few times in the past and this has not happened before, so hopefully it will not happen again. I would still recommend them.

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Hervey Bay

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Overall great service just a couple of negative points.

4 out of 5, reviewed on Feb 07, 2015

My only negative was I had to have the Consultant out twice as wasn't convinced the first quote was accurate enough. Second time was closer to my expectations, but even though I had culled a huge amount from my home after these quotations, I still had to purchase additional boxes from elsewhere for packing (and my boxes were packed very tightly). Also the quote did not include the cost of the boxes, these had to be paid for in addition to the quote. When someone gives me a quote I expect ALL costs to be included and no additional costs required. This was a disappointment to me. Staff were very friendly and helpful when I needed answers to questions.
The truck packers were excellent on the removal and again on the delivery...great job boys.

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No problem

4 out of 5, reviewed on Dec 29, 2014

My move was made so easy by the helpfull staff before,during,and after.Would not hesitate recommending Ashton's to anyone.All were bright and happy staff members.

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Very Professional Job

4 out of 5, reviewed on Dec 23, 2014

The staff were very obliging and work efficiently and diligently to complete our move. We wouldn't hesitate to recommend Ashton's to anyone wanting to move.

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Verified Customer

Saved the day

5 out of 5, reviewed on Nov 29, 2018

My husband and I were coming up from Sydney to move my mother from one place to the other on the Gold Coast. A few days before my husband injured himself and couldn't help. Ashtons had previously been recommended to me by a friend so I rang and asked if they could help out at short notice. They were great, turned up on time, fast service, friendly guys and it made our day so much easier.

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Verified Customer

Moving house

5 out of 5, reviewed on Oct 23, 2018

Great service from beginning to end. Everyone was very helpful. I moved from a 4 bedroom house to a 3 bedroom home a few kms away. The boys arrived on time, they were very polite, considerate and careful. My furniture was stored in van overnight and delivered promptly the next morning. Again the boys were very professional, cheerful, funny and extremely careful. Would recommend to anyone.

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The best removalists we have ever used in about a dozen moves over almost 50 years!

5 out of 5, reviewed on Sep 26, 2018

Ashtons Removals on the Gold Coast is the most professional, caring & competent Removalist firm we have ever encountered!
Our removal was for a 'downsizing' from a large freestanding home at Broadbeach Waters to new ( but much smaller) apartment at Broadbeach. However our furniture & belongings had to be stored for a few days (or more); pending settlement for our unit.
From the initial visit to our home by their consultant, some weeks prior to the planned pickup date; to give a written quotation of costs involved, amount of removal cartons required (35) & advise method of temporary storage: "podding" (small containers), & # of men required for move. The next step involved setting up the actual pickup date & time for their specialist 'pod loader' truck to be available. Once these dates/times for loading & unloading were confirmed, the cartons (35) for packing were delivered a week before pickup date. On the pickup day, the Removalist truck arrived at the time due (7:30am) & the 3 sealable "pods" on truck were loaded in the allocated time (4 hours). Prior to commencing loading the removalists listed & numbered all cartons, tubs & individual pieces of furniture & gave us a computer list of same for our records! The few days temporary storage 'dragged out' to 5 weeks because of settlement delays with our apartment but this was not a problems for Ashtons as we kept them 'in the loop'. On the day of delivery Ashtons had an allocated 'delivery window' of 7:00am to 11:00am for use of furniture lift in our Apartment building. Removal truck arrived on time (@7:00am!) accompanied by a small utility which was then used to 'shuttle' our items from the 'pods' on the truck to the basement lift loading dock. All our furniture was arranged as we required within the unit & the job completed & signed off at 10:30am!
We have never before experienced such a professional, caring & punctual treatment from a Removalist as we had received this time from Ashtons Removals & of recommending them as: "The best Removalists on the Gold Coast!"

P.S. Some 2 weeks later after unpacking, they even picked up the (30+) empty removal cartons "for free!"

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Verified Customer

Moving stress free

5 out of 5, reviewed on Sep 15, 2018

We had a four bedroom home including all outdoor furniture, statues and plants moved. We moved Elanora to Tweed Heads South. The guys were right on time 7:30 am and and move incredibly fast and had us in our new home early in the afternoon . The men were fantastic, good humoured and very polite, they couldn't do enough for us. We would definitely recommend Ashton's to anyone looking for a incredibly professional removal company. Words can't explain how happy we were.

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Verified Customer

Ashtons Removals Top Removal Company

5 out of 5, reviewed on Sep 05, 2018

We used Ashtons on the Gold Coast to pack and do a house furniture removal recently. Erica was very professional and understanding. For the actual packing and moving what a great bunch of guys we had. Such hard workers, thoughtful, careful and nice guys. Great job Ashtons. Would highly recommend them, & everyone I dealt with they were fabulous. Would use them again.

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Verified Customer

Seamless and safe removals and storage

5 out of 5, reviewed on Aug 15, 2018

Both large and small moves involved. Each occasion excellent. Staff are helpful, extremely obliging in dealing with furniture and possessions are moved and stored with meticulous care.

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Verified Customer

Good job well done

5 out of 5, reviewed on Jul 28, 2018

We needed to move a theatre organ onto a new platform on the stage in our hall.
The job was handled efficiently and professionally, and in the time frame planned.

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Verified Customer

Move made easy

5 out of 5, reviewed on Jul 19, 2018

My mum recently downsized from a very large house and the whole process of selling her home of many years that she was very attached to was very stressful for her but from the very first meeting with Diane, mum felt at ease and wouldn't trust anyone else with her move. Diane assessed mum's needs accurately and efficiently. She clearly answered all mum's questions and never pressured mum into a decision. The move itself was only a short distance but had an added complication of everything going in to storage for 10 days. The fact that mum's things were not being double handled to go into storage gave her peace of mind as some of mum's things have become frail with age but are high in sentimental value to her. The team were amazing in their care of lifting and packing everything up and constantly reassured mum along the way in a friendly and caring manner. They even moved some of mum's plants doing a special drop off. They were punctual and tidy in their work and very experienced and made the whole process easy and I would not hesitate to recommend them.

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Verified Customer

Like watching removalist ballet

5 out of 5, reviewed on Jul 12, 2018

Ashtons moved a piano one suburb over for me down steep driveways and over steps and around tight corners. The piano was barely jostled throughout the move and no walls were touched at all. It was raining so they covered the piano and it's seat while it was exposed to the rain and dried their wheels before rolling over carpet. They even went above and beyond the call of duty and lifted the piano for me to put carpet protectors under the wheels once it was in it's new spot.

Overall I found the staff, including the receptionist, friendly, efficient and very helpful. The service was affordable, painless and comprehensive. If I ever have to move house again I will be calling Ashtons first. Absolute legends, thank you.

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Questions & Answers

how much is the average monthly storage fees charged by removalist if you have to store before they deliver to new address?

Fela Duce asked on Jul 04, 2015

Answer this

Sorry, can't really answer this question as it depends on how much you have to store. Great company though, and would recommend them to anyone.

Gee sounds like an ad

Good afternoon Fela. Grace is correct in advising that the storage rates depend on the volume of goods that you have to be stored with us. As you are aware, we store goods in modules and our storage rates depend on how many of these modules a client uses, but so that you know, for the first module we charge $25.00 per week and for each additional module it's an extra $20.00 per week. Therefore, if you had 5 modules of goods in store the weekly storage charges would be $105.00 per week - so for a four week month you'd be paying $420.00 and for a five week month you would be paying $525.00. We do only charge for the storage up to the date that the goods are delivered so if you've paid your storage in advance, any applicable refund would be paid back to you following delivery. I hope this helps but if you'd like more information please call the office on 07 5527 9700. Thank you.

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