Change of mind.

1 out of 5, reviewed on Jan 16, 2018

So apparently if you change your mind even if products have not been order.you loose your deposit.thats not fair even though there is a cooling if period.

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Australian Outdoor Living Official

Hi Christine, Thank you for getting in touch and for sharing your experience with us. I would like to look into this further for you. Would you mind please sharing some additional details to help... read more »

  • 4 reviews
  • 2 comments
  • 1 answer
  • 2 helpful votes
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Praise to be given when due

5 out of 5, reviewed on Jan 16, 2018

I am delighted with my new shutter and received first class service from beginning to end
The installers were two of the best people I have met in a long while
Highly recommended!!

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Australian Outdoor Living Official

Hi Deborahkate, It's great to hear from you. Thank you for taking the time to share your positive feedback regarding the customer service you received along with your new Roller Shutters. Are you... read more »

I live in South Australia and initially dealt with the lovely Jo Kyte
The two installers were Tim and a Brian - they are sub contractors but who cares!!! Tim in particular shone light a star!!!
I will certainly recommend you as and when asked.

Australian Outdoor Living Official

Hello again, Thanks so much for the quick response and for clarifying that you are in Adelaide. As soon as your comment was discovered, it was shared via email to our entire SA office and HQ. I h... read more »

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Verified Customer

Amazing product and service. Couldn’t be happier !!

5 out of 5, reviewed on Jan 14, 2018

We have had a deck and artificial grass installed. The service, product and quality is outstanding. We were also impressed with guys who completed the installation - highly professional. They kept us informed throughout the job and left our backyard clean and tidy at the end.
Highly recommended !!

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Australian Outdoor Living Official

Good Morning S and E, Thank you for taking the time to share your positive feedback with us. We understand that there are a number of options out there and appreciate that you chose us for the p... read more »

Amazing outdoor space

5 out of 5, reviewed on Jan 08, 2018

When I first contacted Australian Outdoor Living, I had my doubts that they could provide the install I required in the (extremely) tight time frame. But from the initial contact to the final install, the WA team were professional and prompt with the final result being a fantastic outdoor space that will extend our outdoor time well into the cooler months, but also kept us cool during the heat of summer. I will have no hesitation in using Australia Outdoor Living again when the next project comes along. Well done team!! :-)

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Australian Outdoor Living Official

Hi Kriss, Thank you for taking the time to share your experience with our company. We understand how exciting new projects around the home can be for our clients - we get just as excited for the f... read more »

Adelaide

  • 5 reviews
  • 1 answer
  • 2 helpful votes
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Outdoor Awnings

5 out of 5, reviewed on Jan 05, 2018

I can not fault Australian Outdoor Living, from the sales man, who was great. (No hard sell). To the final installation everything was easy and well done.
When I placed the order in early November 2017 I was advised installation would be late January 2018, I was happy with that time frame. Then i was asked if 22nd December 2017 would be ok for install. This was done very quickly and professionally.
And the product is extremely good my house is cool and comfortable.

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Australian Outdoor Living Official

Good Morning Daphne, Thanks very much for your 5-star review. We love hearing back from our clients - especially when their comments are as positive and encouraging as yours! We're very happy to ... read more »

These blinds made such a difference to my alfresco area

4 out of 5, reviewed on Jan 05, 2018

From the sales rep coming up to the Sunshine Coast till installation, most of the time things went smoothly. Just a bit of lack of communication, due to me not being home and available when they made a measure appointment. All got sorted, with direct contact with the Queensland branch
I would’ve put up photo’s and video of my blinds, but can’t seem to put them on the product review, they’re just perfect. So happy with the installation and the look of my blinds.

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Australian Outdoor Living Official

Hello Happy Queenslander! It is great to hear from you! We always love receiving honest feedback from our clients. Thanks for taking the time to share this with us. We do understand that when cl... read more »

Verified Customer

Great experience so far

5 out of 5, reviewed on Jan 03, 2018

We had Vanessa come to property to quote and we were very pleased with her knowledge of the product and also competing products currently on the market. No need to shop around, do it right the first time. We have ordered our blinds and can’t wait for them to be installed. Thanks Vanessa.

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Australian Outdoor Living Official

Good Morning Rappy, Thank you for the positive feedback based on your experience so far with Vanessa and our team in Melbourne. Our consultants are passionate about the products we offer and lik... read more »

Forde ACT

  • 1 review
  • 1 helpful vote
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Verified Customer

Appalling Customer Service

1 out of 5, reviewed on Jan 02, 2018

Australian Outdoor Living (AOL) ACT installed my artificial turf in mid-October. Problems began on the day of the installation which was to have taken one day, but in reality took closer to a week. Within a month, further problems developed with the wooden edging and the installation of the turf. Numerous phone calls back and forth to AOL were made in an effort to have the problems rectified but to no avail. Finally, on 18 December I received a voicemail message assuring me that the installer would be able to come out on 19 December. After re-arranging my work schedule to accommodate this, the installer did arrive but found that he could not fix the problems as he did not have the materials needed. He assured me he would be back on Friday, 22 December with these. I am still waiting. Overall, it has been an extremely disappointing and costly experience.

1 person found this helpful, do you? Yes

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Australian Outdoor Living Official

Hi Carmel, Thank you for sharing your feedback with us. We know how exciting it is when you choose to invest in new projects around the house - and understand that delays can be frustrating. As ... read more »

Great Pagola

5 out of 5, reviewed on Jan 02, 2018

had our pergola put up and it is great! really helps keep the sun off the house. Easy to communicate with.

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Australian Outdoor Living Official

Hi Tahnee, We love hearing back from our happy customers. Thank you for taking the time to share your positive feedback regarding your new pergola and your experience with our team. It's nice to... read more »

Great patios

5 out of 5, reviewed on Dec 30, 2017

Great service from quotation to installation of my 2 patios by the QLD team - Todd, Lauren, Bill and Damien.
Thank you for providing such a great product in such a professional manner. AOL was not my cheapest quote but value for money they are definitely the winners.

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Australian Outdoor Living Official

Hi Lyn, Thank you for you for your review. We are pleased to hear that you were happy with your dealings with our team. We'll be sure to share comments with Todd, Lauren, Bill, Damien and the tea... read more »

Verified Customer

Looks great!

5 out of 5, reviewed on Dec 27, 2017

Got artificial lawn installed, what a great job looks amazing.. I recommend to everyone. Easy to deal with and quickly installed.

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Australian Outdoor Living Official

Hello Andrew, Sounds like you are enjoying your new lawn and no longer having to mow or water it. We're sure you're enjoying the extra spare time on your weekends, too! Thank you for choosing Au... read more »

WONDERFUL

5 out of 5, reviewed on Dec 24, 2017

Had outdoor blinds installed. (Adelaide)
Got exactly what we were expecting. Great service from quote to install.
Would recommend Australian Outdoor -They may not be the cheapest but the service and quality of product are worth the few extra dollars.

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Australian Outdoor Living Official

Hi Jo Anne, We’re happy to hear that your experience with our Adelaide branch was wonderful and that the whole process went smoothly. We certainly do pride ourselves on the quality of our produc... read more »

Perfect blinds

5 out of 5, reviewed on Dec 18, 2017

The Perth base branch was great to deal with from the sales lady melanie to the installation and the notification of when they would arrive and they were on time and very polite I would recommend to anyone

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Australian Outdoor Living Official

Hi Tony, Thank you for awarding us five stars. We are very happy to hear about your pleasant experience with our Perth Branch. We’re glad that your experience with our company was as perfect as y... read more »

Byford

  • 1 review
  • 2 helpful votes
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Buyer Beware!

1 out of 5, reviewed on Dec 16, 2017

We had a sales rep which assured us for a certain price we were getting what we asked for. The contract isn't written clearly with serial numbers or model numbers so unfortunately we took the sales rep at their word. When they installed the blinds it was all manual blinds which was a cheaper product than we thought we were getting. The sales rep had been fired for lack of performance by the time of installation. We believe the sales rep did a bait and switch assuring us we were getting a higher priced product but turning in a basic installation. The company would not take responsibility for their sales rep and we have reported them to the ACCC. I will NEVER do business with them again and I will tell anyone who is getting blinds to beware!

2 people found this helpful, do you? Yes

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Australian Outdoor Living Official

Hi David and Kimberley, As you are aware, your comments and claims were concerning and had attracted the attention of our Sales Manager and General Manager. Customer satisfaction is important to u... read more »

Great service from beginning to end

5 out of 5, reviewed on Dec 15, 2017

Our blinds look great and the service we received from quoting to installing was excellent. (We live in Western Australia)

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Australian Outdoor Living Official

Hi TKR, It's a pleasure to read that you’re happy with your new Australian Outdoor Living Outdoor Blinds. We hope you can now enjoy the outdoors more than ever before with added shade, privacy and... read more »

  • 1 review
  • 1 answer
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Love love love my blinds

5 out of 5, reviewed on Dec 15, 2017

Fantastic service to the Salesman Steve to the installers Gary and Jed. Professional, friendly would highly recommended this service . Oh did I mention I love my blinds.

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Australian Outdoor Living Official

Hi Rino, Sounds like you "love" your blinds! We couldn't be more thrilled to hear! We're very proud of our Outdoor Blinds and it was our pleasure to be chosen for the job so that you can experien... read more »

So in love with our new blinds!

5 out of 5, reviewed on Dec 15, 2017

We are so thrilled with our blinds put up in our home in Perth, WA. From getting a quote to installation it was a breeze, and they look fantastic. Just completed the area perfectly. Thanks guys, we are so happy.

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Australian Outdoor Living Official

Hi Natalie, It's lovely to return to work and discover your very positive feedback. We're pleased to ready that you are "so in love" with your new blinds from our team in Perth. We'll be sure to ... read more »

5 star service and workmanship

5 out of 5, reviewed on Dec 14, 2017

The guys in Perth WA have been great to work with. My patio design was not a straight forward simple one as most patios are. We had a few companies come out and say it cannot be done how I wanted it to be done.
We sat down and worked out a way it can be done and still look great at the same time. From then on the whole process was quick and easy. All projected timeframes were met and communication was there at every stage.

The build quality of it was amazing and attention to detail was more than I have ever seen at all. There was a few areas that they could of quite easily done in a less professional manner and it still would of been "ok" but they went over the top to make sure it is built to last as well as look amazing.

Thanks again to all involved, could not be any happier with the result.

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Australian Outdoor Living Official

Good Afternoon Pete, Happy New Year! Thanks very much for the 5-stars you have awarded us. We appreciate you taking the time to share your feedback and thoughts on your new outdoor patio. We're... read more »

I love my artificial turf!

5 out of 5, reviewed on Dec 14, 2017

I had Augusta artificial turf installed in my small courtyard as a sensible alternative to trying to grow grass. It looks and feels fabulous. All my dealings with AOL were very professional and friendly. The installer, Ben and his offsider, were absolute champions. I paid for a premium product and that is what I got. Definitely recommend AOL. Thanks guys.

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Australian Outdoor Living Official

Hello Patsy, It is such a pleasure to read that you are loving your new artificial grass and that your experience with our team was also enjoyable! You're completely correct. We understand that ... read more »

Just what we wanted

5 out of 5, reviewed on Dec 14, 2017

This is the second time we have used Australian Outdoor Living for our home in Perth WA. The first 18 months ago for a patio along the side of our home and recently for a screening blind along our outdoor area. Good service, friendly staff, clean, tidy and efficient service. Great job.

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Australian Outdoor Living Official

Hello Tracy, It's very rewarding to hear that you were happy with all aspects of your experience with our company - the service, friendly staff, efficient service etc. It's even more rewarding to ... read more »

1 of 52 pages


Questions & Answers

Hello! Can someone advise how I can contact someone at the Australian Outdoor Living office in Melbourne, please? The website doesn't work to send an email. None of the offices across Australia seem to be open and there is no way to leave a message. I've been trying to make contact with them for the past week or so, but I am having no luck. I have an order in place which I need to speak to them about. Any advice would be great! Thank you...

Daz asked on Dec 19, 2017

Answer this

Hi Daz, Don't know who to contact in Melbourne cause i'm from Newcastle NSW i can give you a number for the guy that i delt with and see if he can give you any info. Steve Kehde 0417 473 753 or (02) 86021200 Cheers Rino

Hello Daz,

(Hi also to you Rino! Thank you for offering your assistance in the meantime.)

Happy new year! Thank you for the query and we're sorry for the delayed response.

Over the Christmas/new year period our offices were closed (15/12 - 2/1) so to allow the Australian Outdoor Living team some much deserved time off to enjoy with family and friends. This was advertised on our website and Facebook page. This may explain some of the difficulties you had in contacting us and we're sorry for any confusion this may have caused.

We do partner with a phone answering company during this time, so we can field inquiries and so that messages can be taken, ready for our return. Did you try calling?

Most of the team are back on deck as of today. Please feel free to give us a call on 9930 7600 at your earliest convenience.

Again, we would like to apologise for delayed communication during this time and we look forward to hearing from you to discuss your order.

Kindest Regards,
The team at Australian Outdoor Living

My artificial grass is burning thought my glass pool paneling and the grass is very hot to walk on. Has anyone else experienced this problem?

Daphney asked on Dec 10, 2017

Answer this

Hello Daphney,

Thank you for getting in touch with us. We would love to help answer your question and will do our best with the information you have provided.

What you're describing sounds like it could be the result of the sun's rays hitting one side of the glass and intensifying the heat through the other side - having a magnifying effect.

Unfortunately Australia's hot weather conditions can make things a little uncomfortable in Summer - we are known as being "the sunburnt country" after all. We find that when temperatures soar, and on the same types of days that artificial lawn does get hot, most people tend to stay indoors to avoid the hot sun anyway.

If you are planning on braving the heat and sitting on the lawn though, we recommend you sprinkle the lawn with the hose beforehand as this will help it to cool it down quite quickly. (Laying down a picnic rug, also helps.) On days like this, to avoid the heat underfoot, we also suggest you simply pop on some thongs or flip flips; just like you would in hot weather when walking on outdoor bricks, cement, paving etc.

For a more permanent solution, you might like to look into frosting or tinting the glass panels?

For now, without knowing more, this is all we can really suggest and advise. We have a few questions for you ourselves (What exactly are you experiencing? Is the patch of artificial grass which is causing you concern, directly alongside your pool fence? Was your artificial lawn purchased through Australian Outdoor Living? When did you purchase the Artificial Lawn and when did you purchase the glass fence?) If you would like to contact us directly, we welcome you to email us at feedback@aol-hq.com.au and we can discuss this in more detail.

Kindest Regards,
The team at Australian Outdoor Living

can u supply in india?

daljit asked on Oct 21, 2017

Answer this

Hello daljit,

Thank you for your question.

Whilst it's very encouraging to hear that our products are in demand internationally, I am sorry to say that at this point in time we only service the Australian market.

We would love to invite you to please stay in touch. You may like to follow our Facebook page (https://www.facebook.com/australianoutdoorliving/) to keep up with all Australian Outdoor Living news. Who knows, international expansion plans may be on the horizon and a local office in India may not be too far away - if and when that happens, our Facebook fans will be among the first to know!

Kindest Regards,
The team at Australian Outdoor Living

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