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Terrible service

1 out of 5, reviewed on Sep 24, 2016

Went to your place in south Melbourne. Dreadful service. Just got told to lie on a few mattresses before serving a customer that arrived after me.

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Comments
Beds for Backs Official

Amanda, Thanks for coming back to me quickly from my private message to you. Yes our Sales Consultant has confirmed at time of your visit he was dealing with 3 separate customers and was unable to ... read more »

Mattress

1 out of 5, reviewed on Apr 13, 2015

After spending many thousands of dollars on a mattress from beds for backs, I cant reiterate enough how disappointed I am - 4 years later we have an unusable mattress. Sure beds for backs will look at it, but they will charge you for pickup, delivery and a portion of the repair cost (all expenses to me with no guarantee they will do anything) - the mattress we have has a topper on it and now the springs are protruding and it's sunk. its an inferior product in my opinion and the worst mattress I have ever brought. I thought after paying many thousands that I would have a great, back supporting mattress for many years to come. It's my very strong opinion that this wasn't the case.

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Comments
Beds for Backs Official

Hi Frank, as the new CEO at Beds4Backs I am concerned with the issues you have and would like the opportunity to discuss these with you and see what we can do to make you a happy customer. You can ... read more »

Beds for Backs Official

Hi Frank, still trying to contact you in an endeavor to address this situation. Our Warranty Terms are very strong and are available to you for up to 15 years. If the mattress is faulty yes we will... read more »

Beds for Backs Official

Hi Frank, still trying to contact you. Lets talk about your issues, if the product is defective our warranty will cover it. Come on get in touch and see what we can do for you, this is a genuine of... read more »

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  • 3 reviews
  • 4 helpful votes
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Verified Customer

Experts like Shane Warne, All Spin

1 out of 5, reviewed on Feb 05, 2015

Purchased after great shop test (paid too much, but wanted to sleep), 6 weeks later complained about issues, 12 months and VCAT later left with a lemon. The mattress was replaced with the firmest, hardest mattress you ever did see. NEVER buy one!

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Comments
Beds for Backs Official

Hi ForgetfulJones, sorry to hear you are still not satisfied. Beds4Backs willingly went to VCAT with you and undertook all requirements made by the "independent umpire". If you are still not satisf... read more »

Beds for Backs Official

Hi ForgetfulJones, still would like to hear from you on this matter. However I do believe I know who you are and that at the VCAT Hearing it was agreed that you would return to our store, choose an... read more »

Beds for Backs Official

Hi ForgetfulJones, Lets stop the spin and get down to discussions on how we can resolve your issues. OK you are upset but take the opportunity offered again and see what the outcome could be.
Regards Wal Maguire CEO

Melbourne

  • 2 reviews
  • 1 comment
  • 3 helpful votes
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Never again

1 out of 5, reviewed on May 22, 2013

After sales service is terrible. Contacted sales and never got a reply to come out and assist with getting the bed configured properly. After complaining directly to company, they appear to not care and refuse to provide further assistance. Would never recommend to my friends or family as I wouldn't want them to experience such poor customer service.

- bad after sales service

3 people found this helpful, do you? Yes

Comments
Beds for Backs Official

Hi Fireball1, As the new CEO at Beds4Backs I would like to have the opportunity to discuss your experience at Beds4Backs. It is crucial for us to understand any grievances so that we can better add... read more »

I had the same sort of promises to Wal and ended up going to VCAT. Still didnt help and bed is still useless.

Beds for Backs Official

Hi, how can we have a discussion? Understand you are not happy but I would like to understand issues so I can address them for the future, would also like to see how we may be able to help you also.

Wal Maguire

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Questions & Answers

If you buy the slat system does the mattress on top matter?

Lauren asked on Jun 27, 2017

Answer this

Hi Lauren
Our slat systems are sold as a package with a mattress you choose from us. This is so we can provide the Happiness Guarantee and Warranty providing you with piece of mind. This is something no other retailer can do.
Regards Wal Maguire CEO

Hi I want to know the address of this place?

Ram asked on Apr 04, 2017

Answer this

Hi Ram we have six locations in Melbourne metro area. If you can provide your post code I can advise you the closest store or you can go to beds4backs.com.au and find your nearest store.
Regards Wal Maguire