Quick Delivery.

3 out of 5, reviewed on Aug 10, 2018

Delivery was quick. Unfortunately the first page of the book I ordered was torn on the side. I didn't bother to have it replaced since it was just a preface but still, they should make sure item is ok before delivering it.

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Comments
Booktopia Official

Hi Jen,

Sorry to hear! I've sent you a direct message about this.

Kind regards,
Jessica
Customer Service

Long wait

3 out of 5, reviewed on Aug 08, 2018

Was a really long wait to speak to someone. Having said that the lady I spoke to was helpful and extremely patient. Thankyou Claire

Was this review helpful? Yes

Bump to Baby

3 out of 5, reviewed on Aug 08, 2018

Loved the book but should be better packing. It was delivered in paper envelope and left in the rain inside my gate. Lucky it did not go through to book. The box was a bent too

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  • 1 review
  • 2 comments
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Vampire academy box set 1-6

3 out of 5, reviewed on Aug 06, 2018

My books arrived quickly however the postman that delivered them put them over my fence and they were partially eaten by my dogs and when i got home i ran over them with my car as i couldn't see the box due to the slope of my driveway. Unfortunately these were a gift for my daughters birthday and it didn't look like a new box set when i gave them to her.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Kirsty, Oh no! Only way it could have gone worse is if it had rained! I'd be happy to sort out a replacement for you and this time around I'll also ask for a signature on delivery, meaning the... read more »

Hi, Thanks for your reply. Surprisingly the first 4 books aren't too badly damaged. the fifth and 6th one are the worst but the box for the box set was in about 100 pieces so I would be more tha... read more »

Booktopia Official

Hi Kirsty, Thanks for that. I don't think we can replace only part of a box set so we'll send out a whole new set. In this case there's no need to send the damaged set back so feel free to hold on... read more »

See all 4 comments

Maybe add bubble wrap but good!

3 out of 5, reviewed on Aug 02, 2018

I love the package it came in and how it protects the book. My main issues is that the post woman threw my book on the floor when she delivered it. The book has scratches all over the cover due to poor handling. I am unsure if that is anything to do with booktopia as a company but I do like that the book was sealed flat and it came in one piece. I will likely purchase again for text books and sales. I just don’t appreciate the disrespectful handling of items in the post as I would rather my text book not have clear scratches all over the cover so I’d recommend adding some extra protection so the books don’t get scratched.

Other than that, happy the inside of the book isn’t damaged.

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Slightly disappointed

3 out of 5, reviewed on Jul 24, 2018

I was happy to receive my books in good time however they were dirty with black smears across the front of one book and all around the edges off both books. I’d prefer to receive clean books.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Nita,

I'm so sorry about that! I've sent you a direct message about this.

Kind regards,
Jessica
Customer Service

Excellent service

3 out of 5, reviewed on Jul 20, 2018

Great service using Booktopia ,efficient quick with postage delivery,would recommend to anyone
And will keep using Booktopia Thankyou for your service.

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The dictionary is a result of lack of quality control

3 out of 5, reviewed on Jul 17, 2018

I inadvertently sent this to the “no reply” email address on late afternoon, Thursday, July 12, 2018, and have been wondering why you had not replied. Hopefully this “edm” address is satisfactory.


Order Number: 7506955
Order Date: 08/07/2018
Payment Type: Credit Card
Shipping Method: Australia Post - Regular Post (Tracked)

As advised by Australia Post, this “Concise Oxford English Dictionary” arrived today. Unfortunately, the section from pages 451 to 530 inclusive, is upside down and in reverse order. Naturally, this error is not what I expected.

What should I do with this book as it is of no use to me in this condition.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Johnny, Sorry a faulty book arrived to you. It looks like my colleague Alison organised a replacement for you, which left our warehouse yesterday. Please be sure to let us know if there are an... read more »

Never Go bacK

3 out of 5, reviewed on Jul 08, 2018

Worst Reacher book ever. Unlikely, unbelievable,. i know this guy is tough and can achieve more than we mortals, and I have read and mainly enjoyed all the Reacher books up til this one but seriously? As a 25 year Navy man this one just makes me cringe.

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Comments
Booktopia Official

Hi Garry, This sounds like a review of a book rather than Booktopia's service - we'd definitely recommend you place this review on our site as this will help others make a more informed purchase. ... read more »

grexob@gmail.com

  • 3 reviews
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Just an admin matter

3 out of 5, reviewed on Jul 06, 2018

Booktopia supplies books okay but why is it so difficult to order. Why do these on line suppliers stipulate the buyer having to register a password etc.? For goodness sake they have my credit card, surely that's enough. When I buy from a store they don't ask me for a password. I can understand if they give an option but to insist is a little ridiculous. I filled in the form to register but after stating my email address and after entering a password was informed my email address was already in the system and couldn't accept my new password. Companies like Product Review, and social media etc., because of their sensitive dealing obviously have to know details of people contacting them but for normal merchants it all seems unnecessary.

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Comments
Booktopia Official

Hi there, The reason Booktopia requires an account to be created is so that we have a secure way to keep a record of your ordering history while also maintaining a way to communicate with you. Thi... read more »

Great. But you should give customers an option if or not they want to register? I buy goods from various retailers and they ask if want to give my email address. Anyway you lost this order and a... read more »

Marion Bay, Tasmania

  • 1 review
  • 1 comment
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a book

3 out of 5, reviewed on Jul 04, 2018

your service was great except being charged twice for it . i have emailed you about this and i hope you will rectify this asap.the book arrived on the 29th june.

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Comments
Booktopia Official

Hi Kathleen,

Sorry to hear this. Let me look into it for you, could I have your order number please?

Kind regards,
Jessica
Customer Service

sorry this review was published. i did send an email to u saying the problem had been sorted but i didn't know how to change my review. apart from the money mix up your service was great. as it is ... read more »

Booktopia Official

HI Kathleen,

No worries, glad to hear the issue was sorted out.

Be sure to get in touch if we can ever assist in future. :)

Kind regards,
Jessica
Customer Service

Disappointed as book has dirty mark across opening side of pages

3 out of 5, reviewed on Jul 02, 2018

Disappointed as book has dirty mark across opening side of pages, since I brought it for a present for my son I'm thinking it looks like a second hand book .Now that you have asked for a review i think a replacement book would be in order

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Comments
Booktopia Official

Hi there,

Sorry to hear about this. I've sent you a direct message about this, we'll follow it up with you.

Kind regards,
Jessica
Customer Service

Arrived in good time but book was bent and not in great condition

3 out of 5, reviewed on Jul 02, 2018

Book arrived in good time but was not in good condition. Book was bent in packaging, packaging was not good.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Mandy,

Sorry to hear the item arrived damaged. I've sent you a direct message so that we can follow up on this with you.

Kind regards,
Jessica
Customer Service

Book

3 out of 5, reviewed on Jun 28, 2018

Ordered book.. arrived 6 days to Perth.
Packaged well and in perfect knick. Cost of book was average. Expected cheaper price for book.

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Some disappointment

3 out of 5, reviewed on Jun 16, 2018

website was easy to use. Books delivered to doorstep well wrapped. The Sydney book had one corner of the book slightly damaged. It is a gift and there was not time to exchange. I asked to sign for package but it was left on doorstep un attended. I only asked to sign as wet weather was forecast.

Was this review helpful? Yes

Comments
Booktopia Official

Hi LLL,

I'm sorry to hear this! I've sent you a direct message about this.

Kind regards,
Jessica
Customer Service

Book ordered was not in stock

3 out of 5, reviewed on Jun 15, 2018

Honestly, I was a little disappointed. I ordered a book and it didn’t turn up. I was refunded without any explanation. I am guessing this happened because the book you were selling was not in stock. I actually wonder if this is a breach of consumer law.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Olivia,

I'm sorry to hear this! Let me look into this for you, could I grab your order number please?

Kind regards,
Jessica
Customer Service

A great book, but arrived damaged.

3 out of 5, reviewed on Jun 14, 2018

Speedy delivery, bad wrapping. One of the two books was badly damaged. Suggest bubble wrapping around books or a bubble wrap envelope.

Was this review helpful? Yes

Comments
Booktopia Official

Hi there,

I'm sorry to hear about this! I've sent you a direct message about this.

Kind regards,
Jessica
Customer Service

Fantastic service.

3 out of 5, reviewed on Jun 14, 2018

Fantastic very quick and emails to let me know when shipped. Thanks for that reasonable pricing and great condition I'm happy

Was this review helpful? Yes

Avondale Heights

  • 5 reviews
  • 3 comments
  • 1 question
  • 2 helpful votes
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Lots of titles but bot the cheapest

3 out of 5, reviewed on Jun 12, 2018

They are OK. They do have lots of titles but Book Depository is usually cheaper and they don't charge for freight. I ordered 3 books 2 where fine but one must have been stored for years - it did not look lit a new book - wasn't worth the effort to complain.

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Need more option for leaving parcel

3 out of 5, reviewed on Jun 11, 2018

Rating is just ok.
In today’s age there needs to be more options for leaving parcels. We have gates to keep unwanted people out. We are not always home. So the delivery needs to have more options to leave a parcel if it doesn’t fit in the letter box.
Don’t assume people are home when deliveries are during the day. This is old world thinking.

I won’t use you again unless there are more options. I just can’t be bothered going to a parcel center to pick up as they are only open during normal hours. People work remember.

Was this review helpful? Yes

Comments
Booktopia Official

Hi Don, We do actually provide the option to choose 'no signature required', meaning the delivery driver will leave the parcel in a safe place if this option is selected. It is up to the driver ho... read more »

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Questions & Answers

I ordered the charmed book of shadows replica and its been seven days and hasnt arrived yet, does it take longer because its a bigger book? Im also located in melbourne

CamJac asked on Aug 14, 2018

Do you deliver to United Kingdom?

She asked on Aug 14, 2018

I have joined Booktopia today and ordered an eBook online. The payment was successful and I have had emailed to me an order number. I have downloaded the android app on my Samsung phone and tablet. Logging in is no problem, but no book. It is very frustrating as google play books is an immediate download. I would expect the same here. Can you help please?

Janine asked on Aug 02, 2018

Answer this

Hi Janine,

Let me look into it for you, could I have your order number please?

Kind regards,
Jessica
Customer Service

See all 87 questions about Booktopia