Hi Magpie,

I've checked your order and can see you've since spoken to my colleague Jenny. She's organised for a full refund to be issued to your credit card and along with this a $15 store credit will be issued to your account to use towards a future order with us.

We're sorry for the delay you experienced with this order. Your next order will be much smoother and if we can ever assist please do not hesitate to get in touch.

Kind regards,
Customer Service