Boutique Homes is offering a $200 Myer Voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Customer Construction End Date: Aug 2019

Our dream home is coming true!

5 out of 5, reviewed on May 23, 2018

Like many young family's we had no idea where to start, we had been considering builders for over 6 months before meeting Kim Tran. Within 2 weeks we made the decision and signed the contact. Our block is quite unique and Kim's honest, friendly, can do attitude was a breath of fresh air. If the service we have received so far is anything to go by we are in great hands with Boutique Homes!

Was this review helpful? Yes

Comments
Boutique Homes Official

P. Paris, Thank you so much for taking the time to write a review. We are so pleased to hear that the start to your your new home has been made pleasant by your New Homes Consultant, Kim. We appr... read more »

Verified Customer Construction End Date: Sep 2019

Boutique Homes - Your "go to" expert builders

4 out of 5, reviewed on May 23, 2018

From our initial appointment with our consultant, we've had a very pleasant experience and were assisted in the best way possible in helping us to achieve our dream build. We are still in the process of finalising everything, but has been a smooth and easy process without too much hassle and are really happy with the outcome thus far. We have highly recommended Boutique Homes to family and our friends who are looking at building in near future.

Was this review helpful? Yes

Comments
Boutique Homes Official

Chelsea Spooner, Thank you so much for your review.! We are so grateful for your kind words, feedback and recommendations. All the very best as you finalise the details and proceed on to constructi... read more »

Melbourne

  • 2 reviews
  • 3 comments
  • 2 helpful votes
Private message

Verified Customer Construction End Date: May 2018

Built in remarkable time but some glitches with services post move

4 out of 5, reviewed on May 22, 2018

The pre consult was adequate but missing detail, perhaps that was up to us to read fine print in plans! However, once the build began it went incredibly rapidly thanks in a huge part to Mark our amazing site manager- who saw problems and solved them before we'd even noticed. Since moving in, way earlier than expected, a couple of trade glitches!

Was this review helpful? Yes

Comments
Boutique Homes Official

Lyndy Thank you so much for reviwing us. We appreciate your feednack, we agree detail is important, especially in the pre0stages of building a new homw - we will take your experience to learn and i... read more »

Verified Customer Construction End Date: Apr 2019

Exceptional service from Boutique Homes

5 out of 5, reviewed on May 22, 2018

We thank Boutique Homes for the excellent service received to date. The plans and packages viewed were of high quality and great design, easily standing out from the others. The PWC process was made smooth and uncomplicated. Very big thanks to Yogesh ( Boutique Consultant) who has shown exceptional professionalism and dedication in helping us design our beautiful home, especially important as we are building from interstate. Such customer service is impressive. We would highly recommend building with Boutique Homes. Great designs and a great team.

Was this review helpful? Yes

Verified Customer Construction End Date: Mar 2019

Brilliant experience!

5 out of 5, reviewed on May 22, 2018

Construction has not yet commenced. However, the experience has been perfect thus far.
We had seen many display homes by many different builders prior to seeing one of the display homes by Boutique but from the moment we stepped foot into the display home, we knew we'd found the right builder. Cathy Zhang, our new home consultant, was with us every step of the way, providing the best advice and support. (It's a huge plus that she is able to speak Mandarin - it made the process a lot smoother) She even came in on her day off to help translate at the contract signing! We are very grateful for Cathy's dedication in working with us to build the perfect home.

Our pre-start consultant, Danae Stevens, has also been superb. She has been extremely helpful and informative, and provided a lot of insight and advice when it came to selecting colours. Definitely made the process a lot easier! Danae also made sure we didn't miss a single thing in the contracts and was very patient with us, given that English is not our first language.

Throughout the process, all the staff have made us feel welcome and confident that we have chosen the right builder for us. Both Danae & Cathy have kept us up to date and helped answer any questions/sort out any problems we had.

We would definitely recommend Cathy, Danae and Boutique to anyone looking to build a new home.

Was this review helpful? Yes

Comments
Boutique Homes Official

Mills Z, Thank you for reviewing us and detailing your experience - we are are honoured to hear that you have deemed your experience as being perfect. It's not everyday we hear such a kind appraisa... read more »

Verified Customer Construction End Date: May 2018

Our Boutique Home

5 out of 5, reviewed on May 20, 2018

We really have had a great experience with Boutique. We visited a Boutique display home on the very first day we started looking at houses, and we just couldn’t go past the functional floor plans and amazing premium inclusions. Every other house we looked at just didn’t compare!
Our client liaison consultant and site supervisor, were super helpful, keeping us updated throughout the build and any issues that arose were dealt with without any delay. So happy that we finally have our Boutique home!

Was this review helpful? Yes

Comments
Boutique Homes Official

Billy, Thank you for reviewing us and detailing your experience - we are so glad to hear that you finally have your Boutique home! We appreciate your kind words and feedback and we wish you many ha... read more »

Verified Customer Construction End Date: Feb 2020

Build your dream with boutique.

5 out of 5, reviewed on May 20, 2018

We decided to build our homes with boutique not knowing much initially but the excellent customer service and highly dedicated staff made us feel that's the best decision we've ever made. By choosing boutique homes, you are actually building your dreams rather than just home. Would highly recommend to go with boutique homes and see you are actually living your dreams. Even after signing the pwc, the relationship isn't over, they still would be in contact with you letting you know what's going on. Highly satisfied with the products been provided and really appreciate Bill's effort for giving an option rather than just displaying what they've got in order to make sure you aren't over your budget. Can't thank enough to all the great team for showing your professionalism in every step. Eagerly waiting to see the construction been commenced.

Was this review helpful? Yes

Comments
Boutique Homes Official

rcbhattarai, Thank you so much for your review. We are so pleased to hear you are on the way to your dream home! Thank you also for your kind words about Bill - we will be sure to pass on your kind... read more »

Verified Customer Construction End Date: May 2018

A satisfied Customer

5 out of 5, reviewed on May 19, 2018

Right from the initial appointment , throughout the colour and other scheduled appointments the customer service was excellent and as a result I am very satisfied with the construction process and regular updates that were provided.
Scope for improvements there in the potential hand over process on site.

Overall very satisfied with the quality of the build and management of the process.

Was this review helpful? Yes

Comments
Boutique Homes Official

Apurba, Thank you for taking the time to review us. We appreciate your feedback, based on your experience, to learn and improve as a business. All the very best as you are settling in to your new h... read more »

Verified Customer Construction End Date: May 2018

Excellent build with a quality builder

5 out of 5, reviewed on May 18, 2018

From the start of our experience we felt that the workmanship was excellent. Our site manager was constantly steps ahead of any issues and made sure that issues were followed through in a timely manner. Appointments to view the build were streamline with the site manager and all questions answered. We were extremely pleased with the clean work site and had comments from our neighbours also commenting on the clean site and that workman were not loud and noise was kept to a minimum. Our experience with the customer service back at the office flowed along nicely and questions were answered quickly.

Was this review helpful? Yes

Comments
Boutique Homes Official

Rosa, Thank you so much for taking the time to write a review. We are so pleased to hear that you have encountered an excellent build. Thank you also for your kind words about your site manager a... read more »

Verified Customer Construction End Date: Apr 2019

Really Enjoyable Experience!

5 out of 5, reviewed on May 18, 2018

So far the experience has been really enjoyable. We have just signed a PWC with Boutique and they have been excellent all thanks to David Kelada's support and advice. He was very informative and did a great job getting us to a point where we felt comfortable that Botique was the right choice for us! Looking forward to getting the job done and enjoying our new home in about 9-10 months time!

Was this review helpful? Yes

Comments
Boutique Homes Official

David K, Thank you for reviewing us - we appreciate your kind words about your New Homes Consultant, David. How wonderful to hear it has been a wonderful and enjoyable experience for you! We are al... read more »

Verified Customer Construction End Date: Dec 2018

We found the one!

4 out of 5, reviewed on May 18, 2018

As a first home buyer, we must have visited display homes of so many builders to find that perfect home and the Boutique Homes plan just felt right. we couldn't be happier, we have found "The One".
They have always been prompt with their response in every step of their process. Our pre-star consultant Kimberly Bannon has just been excellent. She made our colour appointment easier, a very prompt response when we needed it to. Selen Bagci our client liaison has been patient and has been helping us through our construction process. As well as each supervisor (Daniel & Marco) has been very helpful and it has been a pleasure dealing with each of them. We are now waiting for our home to be ready so we can move straight in! We would happily recommend Boutique Homes to anyone who wants to build!

Was this review helpful? Yes

Comments
Boutique Homes Official

Zore, We are delighted to hear that you have found 'The One'! Thank you so much for taking the time to write a review. Thank you also for your kind words about Kimberly, Selen, Daniel and Marco. ... read more »

Verified Customer Construction End Date: Sep 2018

Our first home build journey started

5 out of 5, reviewed on May 18, 2018

We are in the process of building our first home in Melbourne. After so many good feedbacks from our friends we decided to sail on this journey with Boutique Homes.

We got excellent help from our consultant Alex to select a perfect plan fitting our land. waiting for the color selection soon to happen. We hope every future step goes as smooth as it has been so far.

Thanks to Boutique Homes.

Was this review helpful? Yes

Comments
Boutique Homes Official

Rudra, We are so appreciative of your kind review! Thank you for taking the time to write one. How wonderful to hear your experience has been smooth with the help of Alex. All our best as you pro... read more »

Verified Customer Construction End Date: Apr 2018

Happy with the outcome

4 out of 5, reviewed on May 17, 2018

Overall we are quite happy with the experience and the outcome. The workmanship is of high quality and the process is transparent. Customer service is very good except for the fact that we were never informed of the change of supervisors, especially at the critical final stage. We experienced four times of supervisor change during the build process! Terry, our second last supervisor, was fantastic and responsive but he disappeared suddenly without saying a word to us and the traders. Fortunately, our last supervisor, Michael, who took on the job about one month prior to completion, was wonderful and exceeded our expectations. He worked very hard to help us catch up with the building progress due to the delay caused by frequent change of supervisors. Michael was very professional and paid attention to details.

The electrician was the one who made the most mistakes, some of which we could not even understand. The caesar stone trader could only get it right at their third attempt!

Was this review helpful? Yes

Comments
Boutique Homes Official

Li N, Thank you so much for reviewing us. We appreciate your feedback about the build process and for your praise toward Michael. All the very best as you are settling in to your new home and alwa... read more »

Verified Customer Construction End Date: Dec 2018

Fantastic Customer Service

5 out of 5, reviewed on May 16, 2018

From the first time I walked into a Boutique home display I have had nothing but excellent customer service. When I met with Alex at Harpley he made us feel at ease and was easy to talk too. He made the whole process easy and worked to keep within my budget constraints. Alex even made the trip to Docklands to meet with me to go over all the initial plans and to ensure that the PWC was completed as I required, and even after signing the initial PWC, he even allowed changes to be made after I changed my mind on a couple of things in the design. I have now been passed onto the pre start consultant who has been in contact with me and advised of what the next steps are and we are well on the way to getting our dream home built. I would highly recommend anybody to look at building with Boutique, as my previous experience with Metricon was appalling. Thanks Alex for helping me design my dream home, and I can't wait for the house construction to commence..

Was this review helpful? Yes

Comments
Boutique Homes Official

Nathan P, Thank you so much for your review - how wonderful to hear you've found the customer service to be fantastic! Thank you also for your kind words about Alex- we will be certain to pass them... read more »

Verified Customer Construction End Date: Oct 2019

Fantastic support for our KNRB

5 out of 5, reviewed on May 16, 2018

We have just signed a PWC with Boutique and they have been excellent all thanks to David Kelada's support and advice. David and the team have enabled us to find a home that meets our needs and will fit on our narrow block. All thanks to their customer focus, honesty and flexibility. We look forward to the positive start continuing though our construction journey. We have already recommend Boutique to our friends.

Was this review helpful? Yes

Comments
Boutique Homes Official

Michael A, Thank you so much for writing and reviewing us. We appreciate everything you said about David - we will be certain to pass on your kind words. Thank you for speaking of us so highly an... read more »

Verified Customer Construction End Date: Aug 2019

No other company stood a chance!

5 out of 5, reviewed on May 15, 2018

It’s true, no other company or person stood a chance up against David and the team at Boutique Homes. The professionalism, expert advice and keen eye for detail made them the best choice when building. 10/10 we would recommend David and Boutique Homes! With a smooth transition and helpful tips , tricks and advice from the start how could we not be 100% satisfied

Was this review helpful? Yes

Comments
Boutique Homes Official

S.V, We are delighted to hear how happy you are with your experience with us - thank you so much for leaving a detailed review and for your kind words. We appreciate your feedback about your New Ho... read more »

Verified Customer Construction End Date: Feb 2019

Exceptional service

5 out of 5, reviewed on May 15, 2018

Construction has not yet commenced however Boutique have been a delight to deal with so far. Since the beginning we have had a very professional experience from when we expressed an interest until now which we are just about to start construction. Our original sales consultant was very honest and I felt like he was working with us to fit our lifestyle and budget. Since I signed my pwc I had to attend colour and electrical appointments which I expected to be stressful as my partner needed to agree but Boutique helped get all that sorted by having highly trained staff that know what works. Very positive experience so far and would highly recommend these guys to anyone building a new home.

Was this review helpful? Yes

Comments
Boutique Homes Official

Mark, Thank you so much for your feedback. It's great to hear how exceptional the level of customer sercive was from our team members. We appreciate your honest and detailed review and we wish you... read more »

Verified Customer Construction End Date: Feb 2019

Execellent Customer Service

5 out of 5, reviewed on May 15, 2018

From the initial meeting with David Kelada, it was a smooth process as he was always available to help guide us through the process of building a home. It has been an easy, stress-free journey and I felt I could trust in Boutique to make our dream house come true. I highly recommend using Boutique Homes as they are a high quality builder with the best customer service I've seen in the Building Industry.

Was this review helpful? Yes

Comments
Boutique Homes Official

Kaz, Thank you for reviewing us and detailing your experience so far in the process- we are so glad to hear it has been a smooth one for you. We appreciate your kind words and feedback about New H... read more »

Verified Customer Construction End Date: Jan 2019

Cut above the rest

5 out of 5, reviewed on May 15, 2018

I checked out a couple of builders before I found Boutique. I was instantly drawn to their high quality designs and inclusions that other builders made you pay extra for. Our consultant Tania really took the time to listen to what our requirements where especially in relation to our disabled son. Tania also helped us get the best possible property for our budget and even helped with land negotiations. I would not hesitate to refer Boutique and Tania to my friends and in fact I have. The whole experience has been seamless which means that I get on with my life without having to worry about the build.

Was this review helpful? Yes

Comments
Boutique Homes Official

Jmaes Mcl, Thank you so much for your review. We are so pleased to hear of your experience with your New Homes Consultant, Tania- she will be so pleased to know! We are so grateful for your feedbac... read more »

Verified Customer Construction End Date: Dec 2018

Patient and professional

4 out of 5, reviewed on May 15, 2018

Been new to the build process I had a lot of questions, Ben and Georgina at Mt Duneed were beyond helpful! Taking the time to understand what I wanted in a floor plan and giving advice on the house that best fit this and that also maximised light with my block orientation a big concern of mine. They were efficient with replying to any correspondence and patient with helping me understand the decisions I needed to make and the process ahead. I'm pleased with the decisions I've made with their help and the help of Danae and Rebecca at the colour apt, and look forward to the build starting and creating a dream coastal home with Boutique!

Was this review helpful? Yes

Comments
Boutique Homes Official

Deb, We loved reading your review! We are so grateful for your kind words. We are so pleased to hear of your expeirence with Ben, Georgina, Danae and Rebecca! All the best as you anticipate your ... read more »

1 of 42 pages


Questions & Answers

Hi I am in NSW...and was wondering if there were any options for building in my area? or builders with similar designs? Thanks

Trev asked on May 17, 2018

Answer this

Trev,
Thank you for your question.
A NSW builder by the name of Mojo Homes (mojohomes.com.au) have purchased a few of our home designs and offer them for clientele to purchase.
If you get in touch with them hopefully they have exactly what you're looking for and are able to build in your area of interest.
Thanks, and all the best with your build journey.
Kind regards,
Boutique Homes

Please can you advise where the bar stools and dining chairs are from that are in the Riviera 32 display home at Armstrong Creek. Thanks!

Ede asked on May 16, 2018

Answer this

Ede,
Thank you for your question!
We purchased both the bar stools and dining chairs from Uniqwa Furniture, who are a trade-only wholesaler. If need be, you could perhaps get in touch with them to see if they can recommend a retailer for you. Hope this helps!
Kind regards, Boutique Homes.

Hi, can someone please tell me the name of the Caesarstone used in the Marseille 32 Jubilee estate? Also has anyone used Spotted Gum timber flooring? Thanks Tracey

Tracey V asked on Mar 31, 2018

Answer this

Hi Tracey. Hope this reply isn't too late.

We have the spotted gum timber floor in our Montpellier and couldn't be happier with it. Apart from looking good with grain and colour variations, it's extremely hard and doesn't scratch easily. We have three kids in the early to nearly teens age group plus a big boof headed Golden Retriever who give it a constant work out and no problems with marking or warping (despite more than a few spills) so far.

Thank you so much for replying John! Timing is perfect, we had our showroom tour Sunday & will be doing our colour selection in 2 weeks. Do you find the timber shows up lots of footprints etc? Also are your timber floors matte (that is the only option they seem to have now) and did you get the quad beading? I prefer without. Glad to hear they are hardwearing as we have two older teenagers (work boots!) and dogs.
Tracey

See all 92 questions about Boutique Homes