Boutique Homes is offering a $100 Myer Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Customer Construction End Date: Sep 2019

Excellent service

5 out of 5, reviewed on Nov 15, 2018

We are very happy with our experience with Boutique Homes. From the initial meeting with Kim Tran to the colour appointment with Jessica Rowles have been a very delightful experience. Both there 2 individuals have spent hours with us in getting the cost right to our budget. They have been outstanding with their professionalism and commitment to us to get the best outcome for us.

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Hussein, Thank you so much for taking the time to detail your journey with us so far. It’s great to hear of your customer service experience as provided by Kim and Jess. Thank you for your kind wo... read more »

Verified Customer Construction End Date: Nov 2019

The pre-start experience has been excellent

5 out of 5, reviewed on Nov 15, 2018

We initially signed with Porter Davis, however, found our pre-start experience really unprofessional. I touched base with a Boutique consultant, Alex, who was refreshingly responsive and took the time to walk me through Boutique’s offering. His knowledge and professionalism was really appreciated after our previous experience. He also ensured Boutique would cover the deposit we’d already paid to PD and lock in our site costs, where PD had given us a vague quote at more than double the price. He accommodated our structural changes and found cheaper alternatives for the more pricey upgrades we wanted so we stayed on budget.

Ultimately though, it was Alex’s persistence and the fact he fought for our business that made our decision. Given the immensity of the decision, we felt like we were being looked after and valued, which is really important.

Boutique’s contract signing process seems a little backwards - you build in your selections with the guidance of your New Home consultant in a Pre-Works Contract (PWC), which then informs the HIA contract you provide the bank. The electrical and colour selections are done after HIA contract signing as a post contract variation. This can leave people open to final contracted price blow-outs that a bank may not cover because it’s not part of the original HIA contract.

We didn’t have any surprises, mainly due to the initial guidance provided by our new homes consultant, which ensured our PWC covered everything.

So far it’s been a really positive and professional experience. We feel like we’re in good hands. I’ll provide an update once the build is complete around this time next year.

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Vclm, Thank you so much for your kind words! We are glad to hear thank your experience has been excellent, especially with your New Homes Consultant, Alex. We appreciate your feedback and wish yo... read more »

Verified Customer Construction End Date: Dec 2019

Fantastic first home buyer experience so far

5 out of 5, reviewed on Nov 14, 2018

We are first home buyers and in the process of building our first house. We will be building on a rural property and had approached many of the large builders around Geelong. We found Boutique to be more flexible with the design and changes we wanted to make and we also liked that there display homes compared to others are more of a “what you see is what you get” unlike other builders who fill there displays with unrealistic upgrades which can more than double the cost of the build itself. Our consultant Brett from the Fyansford display has made the first stages of this process so much easier. Nothing was to much or too hard, he was patient and made the experience about us getting what we want in our first home.

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Jasmine, Thank you for your kind words about your experience as a first home buyer. We are so glad to hear it's been fantastic and Brett has made the process of building a home a little easier fo... read more »

Verified Customer Construction End Date: Sep 2019

Dream/first home

5 out of 5, reviewed on Nov 14, 2018

Boutique are a breath of fresh air when it homes to volume builders. They will work their backsides off to get you the result your looking for. When the others treat you like a number, boutique will treat you not only as a customer but as family. Highly recommended to anyone with any budget, boutique will make your dreams come true.

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Boutique Homes Official

Paz,
How wonderful to read your review! Thank you for taking the time to review us and for thinking of us as a breath of fresh air!
Thank you also for your recommendation.
With all our best!
Kind regards,
Boutique Homes

Verified Customer Construction End Date: Apr 2020

Can’t wait to build our home!

5 out of 5, reviewed on Nov 13, 2018

We are not due to build until 2020 but we wanted to acknowledge the service we have received from our Consultant Tracy in Craigieburn. Tracy has made our experience with Boutique enjoyable, nothing has been a problem and we’ve had all our requests accommodated. We can’t wait to build with Boutique, the quality of their homes seem to be of a high standard. We will provide a further review once the build is completed.

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Hayley D, Thank you for your review and kind words. We will have to pass on your praise for Tracy – she will be so pleased to hear it! Please don’t hesitate to let us know if you require anything... read more »

Verified Customer Construction End Date: Dec 2019

Above and Beyond

5 out of 5, reviewed on Nov 13, 2018

I am excited to be building with Boutique. From the moment I met Stuart Doak, walked through the display homes and saw the quality of build I felt like they could be the builder for me. Stuart went above and beyond to assist me in finding the right home.
I have signed the contact and chosen my colours and everyone has been helpful and professional. I would highly recommend, and have, working with Stuart and Boutique. I can’t wait for my land to title to see the finished product.

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Boutique Homes Official

Kim, We are pleased to hear you are beyond excited! Thank you so much for taking the time to write such an honest review. Thank you also for your praises for your New Homes Consultant, Stuart and... read more »

Verified Customer Construction End Date: Sep 2018

First home owner

4 out of 5, reviewed on Nov 09, 2018

Really good, a couple of spots where paint and plaster need repairing but all in all, a great experience. Our supervisor (sam) made the experience really easy, and was in contact with me weekly giving me updates on how construction was going and if anything needed to be done. The lady In the office (Carly) was also amazing and made the experience for first time builders really smooth.

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Brendan w, Thank you so much for reviewing us. We are pleased to hear of your experience and how easy it has been. We appreciate your feedback and always feel free to get in touch with us should... read more »

Verified Customer Construction End Date: Dec 2019

Cannot wait to build our dream home!

5 out of 5, reviewed on Nov 07, 2018

Although not having started our build yet, the professionalism of our New Homes Consultant, Tania Hogan, has made the beginning of our boutique experience a very smooth process. Tania took the time to ensure we were a priority, going above and beyond to keep communicating with us and responding to all of our queries/requests in a timely manner. She explained the process to ensure that we were across all relevant information for our build and did not pressure us into signing anything before we were ready. Her flexibility in taking the time to show us through other builds allowed us to see a similar size property, and therefore feel comfortable with our house design choice. We would highly recommend Tania's services if thinking about building with boutique. We cannot wait to start our boutique build and move into our new home!

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Boutique Homes Official

Penny, Thank you so much for reviewing us. We are so pleased to hear of your experience with New Homes Consultant, Tania. We appreciate your feedback and kind words! Always feel free to get in t... read more »

Verified Customer Construction End Date: Jul 2019

LOVE Boutique Homes

5 out of 5, reviewed on Nov 06, 2018

Our Build so far has been seamless. We are yet to experience any inconvenience or delay... Boutique have been nothing shy of amazing for our first home.
Our colour consultant was extremely helpful, and ensured our ideas came together, whilst still flowing from room to room. We are so excited about our new home and can't wait to do it all again with Boutique for our next!
Our final cost was exactly as we expected and initially discussed. 10/10 would recommend Boutique Homes to everyone!

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Boutique Homes Official

Ruby, Thank you so much for reviewing us. We are so pleased to hear of your experience and we most certainly look forward to doing it all again with you too! We appreciate your feedback and alway... read more »

Verified Customer Construction End Date: Nov 2018

Very Happy With Our Build

5 out of 5, reviewed on Nov 05, 2018

We are so happy with our build. All staff have been lovely to deal with and listened to our needs. Ben sales consultant, Rebecca prestart consultant, Chantelle client liaison coordinator and Gavin our site supervisor we can’t thank them enough. The house is absolutely beautiful. Even though there were minor issues nothing was to hard to fix. Can’t wait to make our house into our home.

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Boutique Homes Official

Rosemarie, Thank you so much for reviewing us. We are so pleased to hear of your experience. We appreciate your feedback and kind words. Always feel free to get in touch with us should you requi... read more »

Melbourne

  • 2 reviews
  • 3 comments
  • 10 helpful votes
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Verified Customer Construction End Date: May 2013

So many issues - Carpet & Oven both faulty & out of warranty!!!!

2 out of 5, reviewed on Oct 31, 2018

We have been in our home now for going on 5 years now and have to say overall we really like our home except for the constant roof leaks (had tradies back 8-10 times now to look over roof from day 1 of move in to now (2018), leak & then -re-paint again & again where water marks damaged plaster) Our free standing ILVE 6 burner stove broke down into 2nd year with preheat function stopping working & top burners taking 40-60 seconds to light which is a real time waster! We were then told by Boutique sorry Oven is out of Warranty so we will have to get our own repairman out to fix. We then spent $480 to fix preheat & were told the top burner lighting problem is a problem which cant be fixed and is a fault with the ILVE Oven. Our Carpets which we upgraded started fading after the first year which now does not represent the color carpet we bought originally. We had a 2 independent carpet companies out to inspect both said carpet was 'faulty' and should not fade like it has. We spoke to Boutique to be told 'sorry' carpet is out of warranty!!!!!!!!!!!!! What a cop-out!! Surely If it is a problem / fault with Carpet take it up with the manufacturer (Godfrey Hirst). We now have embarrassing & disgusting looking carpeted rooms.
We are now at the point of getting an independent Building Inspector out to assess our home & to hopefully pick up the problems Boutique keep on missing. We understand in the 1st few years there will be some defects but not 5 years and a major defect (our leaking roof) still unresolved.
From what should have been an exciting & proud achievement getting a brand new home has become an extremely disappointing journey. Roof leaking, Carpets needing replacing after 3-4 years & oven costing us a fortune we are extremely disappointed.

1 person found this helpful, do you? Yes

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Boutique Homes Official

Cjross, Thank you for taking the time to update your review. We are disappointed to hear of your experience and recurring issue with your roof. As discussed with your Warranties Manager, we will... read more »

You guys are unbelievable!! We spent a fortune on this home and have received a second rate roof. 5 years of leaking is absolutely pathetic!! We are extremely disappointed in you also selling us de... read more »

Verified Customer Construction End Date: Dec 2020

Take the stress out of building, build with Boutique!

5 out of 5, reviewed on Oct 30, 2018

I have really been looking for a property that would be bigger and better than what I’ve currently got. After looking at the display homes I’m very pleased with the quality workman ship, designer finishes and the extensive list of inclusions. At this stage I’m in the initial stages of planning for my house and land package and Dale Cardona has been an absolute pleasure to work with. All questions are being answered without hesitation, emails are being relied to swiftly and its looks to be a great time ahead. i would highly recommend building with boutique homes!

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Boutique Homes Official

Ryan, Thank you so much for reviewing us. We are so pleased to hear of your experience with New Homes Consultant, Dale. We appreciate your feedback, escpecially about our display home quality an... read more »

Verified Customer Construction End Date: Apr 2020

Boutique Homes are AMAZING!!

5 out of 5, reviewed on Oct 25, 2018

Went into display homes and spoke to an amazing guy called Bill! he helped with everything!!! Being a first home buyer i was scared but the whole team at Boutique home were very helpful, I had no issues and found a perfect home within my budget!! I cant wait till it is finished and ready for me to move in!!

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Boutique Homes Official

Arlette, We are delighted to hear how happy you are with your home-building experience! Thank you so much for your review and for your kind words about Bill. We appreciate your feedback and all the... read more »

Verified Customer Construction End Date: Jul 2019

Thanks to Boutique Homes

5 out of 5, reviewed on Oct 24, 2018

A big thank you to Kim Tran and the team for all their help and patience throughout the design process. It was great to be able to spend the time to sit down and plan our dream home from start to finish. All the staff at Boutique Homes have been so helpful in answering all of our questions and making the process so easy.

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Greg H, Thank you so much for reviewing us. We are so pleased to hear of your experience with New Homes Consultant, Kim. We appreciate your feedback and kind words! Always feel free to get in to... read more »

Verified Customer Construction End Date: Sep 2020

Just getting started...

5 out of 5, reviewed on Oct 23, 2018

We have just recently signed our preliminary works contract with Boutique and have been working with David Kelada as our new homes consultant.

David has been very patient working with us throughout the many iterations of our plans and all the customisations and tweaks and changes we asked for. He has also been very accommodating in terms of meeting us multiple times both at the boutique office and at the display home to talk through our ideas and solidify our plans.

There were some changes that could not be accommodated, but for most of these we were able to find a compromise. This is really the difference between getting an architect designed home and the affordability of a project builder such as Boutique.

All in all we have had a good experience working with David and would recommend him and Boutique to others.

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Stephen, Thank you kindly for taking the time write a review, we loved reading how appreciative you are of David's service and accomodation. We know David will also appreciate your kind words and ... read more »

Verified Customer Construction End Date: Jul 2019

Amazing Experience So Far

5 out of 5, reviewed on Oct 23, 2018

So far our experience with Boutique has been great. We got through the initial stages and are waiting for our land to be titled. Our consultant - Zac from Lyndhurst Display Homes - has been excellent to work with. He was available at any time and got us through everything we were looking for in our dream home with ease. With every Boutique display home I visit, the customer service is by far superior to any other builder we were affiliated with. Not only that, the elegance of Boutique homes is apparent; with the standard inclusions being of great value and quality. Overall, me and my family are very impressed so far. Let's hope this keeps up.

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Boutique Homes Official

Reaz, Thank you so much for taking the time to detail your journey with us. It’s great to hear of your customer service experience as provided by New Homes Consultant, Zac. Thank you also for you... read more »

Verified Customer Construction End Date: Jan 2020

Contract/Electrical Consult

5 out of 5, reviewed on Oct 23, 2018

The pre-build stage of my house through Boutique has been seamless!

The whole Team including Andy, Jess and Elissa have been great to work with. Any questions have been answered in detail and in layman's terms! I personally needed a fair bit of guidance along the way, even with years of experience in building, but at no stage did I feel lost or disconnected from the process.

A+

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Boutique Homes Official

Damien, We appreciate your kind words and feedback on your pre-build experience. Thank you so much for reviewing us and for your kind words about our team members Andy, Jess and Elissa. We hope ... read more »

Verified Customer Construction End Date: Oct 2018

We’re so glad we chose Boutique Homes

5 out of 5, reviewed on Oct 22, 2018

We are over the moon with our build. Our home is exactly what we always wanted and wished for. The pre build and construction process was so simple! The quality and workmanship, faultless. Everyone we have dealt with has been friendly and very professional.
Thank you Boutique Homes for building our family a home that we will love coming home to.

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Karmen, Thank you for your review. We are glad to hear that you are over the moon with your home. Thank you also for your kind words and feedback, particularly about our quality and workmanship. P... read more »

Melbourne

  • 2 reviews
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Verified Customer Construction End Date: Sep 2018

Glad we found The One with Boutique !

5 out of 5, reviewed on Oct 22, 2018

Sales - I approached Boutique homes using “Contact us” form on the website. Sales team was quick to get back and responded to all our queries patiently. No dramas here.

Pre-start: - 5/5 Our pre-start consultant helped to iron out few outstanding issues from sales. I can’t thank her enough for her suggestions during colour appointments - very practical and thoughtful.

Construction :-5/5 Our Site Supervisor( Fady) was very thorough with all the aspects of build. Well, I’m not any expert to pass any technical judgement but after going through report of our private inspector at main stages, I am quite confident that workmanship is well above par. Painting, Plumbing , Carpentry , Tiling , Roofing, Brick laying , Plastering, Flooring - all came in very nicely. Any follow ups from inspection report were quickly attended and Fady remained very approachable and transparent throughout the build.

Warranty : (in progress) : Since I’m writing this review within first month of moving to our home, my review is based on above three stages. So far no major problems . All minor issues reported to site-supervisor have been attended so far..

Overall I was very impressed with the progress of build and how it adhered to pre-defined time-lines.

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Boutique Homes Official

Gaurav, It’s excellent to hear that you are happy and that you have found 'The One'! Thank you so much for your kind words about our team members - they will be so pleased to read your review! P... read more »

Moonee Ponds

  • 2 reviews
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Verified Customer Construction End Date: Dec 2018

Wonderful experience!

5 out of 5, reviewed on Oct 22, 2018

From the first contact, everyone at Boutique has been amazing. We are knockdown rebuilders. Boutique were very accommodating and went above and beyond to make sure "The One" would fit on our block. Many delays with the prebuild process left us frustrated with the different governing bodies at play but I must say every timeline Boutique predicted was spot on. 18 months after completing the pre start we finally turned some soil and after the experience a friend had with another builder we were feeling forewarned. With much relief we have had a problem free build and are actually moving in well ahead of the contract end. Weekly updates were fantastic and our site supervisor is very pedantic and communicative. The site was kept immaculate and any questions were answered immediately by head office. The best part is we still love our selections even though we chose 2 years ago which is a credit to our colour consultant. The quality of trades is outstanding. No corners cut. We really appreciate the can do attitude. I would like to say we will build with Boutique again but I fear not as we don't plan on ever moving from our beautiful home. We can however highly recommend this company to others. Boutique treat your build as if it is their own with pride and professionalism. It's a shame we are the last to build the Costa Rica as it really is a beautiful home.

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wendsyn, Thank you for your kind words! We are glad to hear of your wonderful experience, especially with your Site Supervisor. We appreciate your feedback and wish you all the best with the remai... read more »

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Questions & Answers

Do you offer the option to have engineered timber floorboards to be glued down rather than floating on underlay?

Sam asked on Oct 26, 2018

Answer this

Sam,
Thank you for your question.
We do offer a direct-stick timber floor option. We recommend you speak with your New Homes Consultant who will be able to provide more information about this option as well as pricing.
If you aren't currently speaking with a New Homes Consultant, you can get in touch with one by emailing enquiries@boutiquehomes.com.au or call 9674 4500.
Kind regards,
Boutique Homes

If we already paid 2.5k deposit and then we have changed our mind in floor plan, do we need to pay for another 2.5k deposit? Thanks.

Nuol asked on Oct 04, 2018

Answer this

Nuol,
Thank you for your question.
We encourage you to speak with your New Homes Consultant who will be able to find the most appropriate solution for you.
Alternatively, you can email us at enquiries@boutiquehomes.com.au
Kind regards,
Boutique Homes

Hi, just wondering how far out in the SE suburbs Boutique Homes will build? What are the boundary suburbs? Will this change within the next 2 years?

CeeKay asked on Sep 22, 2018

Answer this

Hi CeeKay,
Currently our build extends out to Warragul and Korumburra in the South East. We regularly review these boundaries and encourage you to contact a New Homes Consultant who can review your block.
Kind regards,
Boutique Homes

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