Boutique Homes is offering a $100 Freedom Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

Verified Customer Construction End Date: Dec 2019

Super Salesman!!!

4 out of 5, reviewed on Jan 19, 2019

Bill was fantastic from the minute we decided that Boutique was going to be the one. Nothing was a problem and he would constantly go above and beyond to ensure that we would be building the home of our dreams. He took a genuine interest in our likes and dislikes throughout the process of deciding what we wanted to add in to our home making it easier for us to make decisions and his honesty was appreciated more than anything. He is a genuine guy and we were so lucky that we had him to take us through this process.

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Verified Customer Construction End Date: Oct 2018

Built our dream home with Boutique

4 out of 5, reviewed on Jan 17, 2019

Our pre-start consultants were very helpful and honest with what was worth upgrading. Very pleased with their assistance as I didn’t have much of an idea of what I was doing.
Site supervisor was great during the build and during inspections.
Overall quality of the house seems good 4 months in, a few minor issues need fixing and we have a warranty assistant manger coming out to assess them next week. Hopefully all I issues are rectified.
Allow $100k for upgrades and site costs, don’t be drawn in by the base price, our upgrades were well over the $100k price and our house besides facade is pretty standard, but still so beautiful! We are very happy with our build.

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Verified Customer Construction End Date: Dec 2020

Awesome

5 out of 5, reviewed on Jan 17, 2019

The final costs were very good, they came in around what we were hoping for with our added extras. The team were amazing and very helpful. It was about the same coast as quoted before and signing the paper work. We were both very happy with the service and look forward to our house being built with boutique homes.
Thanks

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Tayla Hall, Thank you for taking the time to write a review. We are so happy to hear that you value our upfront pricing and customer service. We are always here should you need anything as you prog... read more »

Verified Customer Construction End Date: Sep 2019

Can’t wait for the finial finish!

5 out of 5, reviewed on Jan 12, 2019

I couldn’t be happier with the service I received from Troy Davis at Boutique. He made sure everything was easy to understand every step of the way. The process was simple, streamline and effective. Troy gave his 110%, even getting back to me on his days off. Would definitely recommend seeing him. I can’t wait to see the final finish of my new home.

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Kamile, Thank you so much for writing and reviewing us. We appreciate your kind words about your New Homes Consultant, Troy. Thank you for speaking of him so highly and for your recommendations t... read more »

Verified Customer Construction End Date: Dec 2018

A dream worth waiting for!

5 out of 5, reviewed on Jan 12, 2019

We built the Riviera 29 which begun in August and finished in December 18. From the day we started looking at display homes to the last part of our home was “finalized” minus our appliances, we have to say that when we walked into all of the display homes at Boutique, we never had a bad thing to say about the displays and thought that this is who we need to build with. The quality of the houses we saw and the finish of the product was a big positive for us. Being our first home we wanted to make sure we chose the right builder. We had both heard good and bad things about building but with Boutique, we had nothing but a positive experience. From the team in the office to our site manager Shayne, everything has been very smooth and the process from start to finish was perfect. My husband was in regular contact with our site manager and anytime we had a request, it was looked into promptly and always dealt with. It was never a hassle. Even the smallest of requests were taken care of. There are some finishing touches that are still required in our home where patch work needs re doing or walls need to be re painted/touched up. Shayne has a great eye for detail and we appreciate that even after handover he is still making sure the house is to his standards. We can’t wait to furnish the house to really make it a home. It’s been over 2 years since we purchased our block of land so it’s been a long time in the making but it’s definitely been worth the wait. Thank you Boutique for everything. I know we would choose to build with you again if we decide to in the future.

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Trish Selvaggi, We are delighted to hear how happy you are with your experience with us and your home! Thank you so much for leaving a detailed review and for your kind words. We appreciate your f... read more »

Verified Customer Construction End Date: Feb 2018

Boutique Homes provided a quality build, great experience we would recommend!

4 out of 5, reviewed on Jan 11, 2019

We have lived in our house for 10 months now so this review will be more thorough. We first came across Boutique Homes in Rosenthal estate in Sunbury and we were palmed off to Home Buyer Centre by the sales person - probably because we sounded like we were on a tight budget and Boutique Homes (BH) were a more bespoke builder hence a higher entry price point. However, after looking at other builders and almost signing a contract with Porter Davis we decided to get a quote online from BH just to really see how their prices compared. After we got a response from David, it was very much comparable to the other builders we were looking at specifically Porter Davis and Carlisle.

What we appreciated about BH was the prices were more inclusive than other builders when it came to colours and inclusions. If you look through their standard inclusions list it actually included things that we would most likely want e.g. 40mm stone bench tops. So yes, their prices appeared higher at the beginning but it's comparable as there is less upgrades compared to the other builders. Some builders had a few inclusions for tiles, however BH had a good selection of standard tiles.

The ladies at colour and electrical appointments were really helpful and nice. But a great thing that BH does (other builders probably do too?) is you are contacted for a pre-colours appointment before your colour selection so you are familiar with the choices and hopefully made some before colours to save yourself time. Be prepared to spend all day there if you can't decide!

The build took approximately 6 months to build. We had a few delays due to the wet winter we had and Christmas/New Year break. Our neighbours who built with BH recently finished and their build time was faster. So I guess my tip is, if you can plan your start date to avoid the wet months you could get your house faster. Our Site Supervisor (SS) Ben was quite honest and helpful (A shock tbh). Oh, a non important observation is that BH sites are usually cleaner than their counterparts and I appreciate that.

Ok, the most important part of the review. Quality! From a first home builder with non existent knowledge in building and construction perspective, BH delivered on their promises. It is not a perfect build but it is indeed a good build. I've heard that other builders have their home check up at 3 months after completion but BH is 12 months. The benefit of that is there is more time for the faults/cracks to reveal itself.

As I said, it's a good build not a perfect one so here are the faults we have discovered in the last 10 months; the exhaust fan draught stoppers do not seal so when there a strong wind it turns and makes noise (Yes, I'm sleep deprived from that damn thing), when we got out driveway put in they pointed out that the plumbing was completed poorly causing water to pool in the pipes rather than flow down to the water waste immediately, there are slight cracks in the slab where the garage and alfresco are but its less than credit card width so it's not structural (so we've been told), and there are a few other minor issues. We have contacted BH with our list of faults and they will be addressed at out 12 months check up in February 2019.

To be honest, I think the important thing to remember about picking a builder is that each build will be different because of the location, tradies and SS involved thus experiences can vary. From what we noticed is that BH has to arrange a collection of trades to finish a home and two different locations can have different trades with different levels of meticulousness which means results will vary. I know that to ensure all trades do their job correctly there is a QC/QA process but let's be honest - it varies. For us, our plumber was the weak link of the trades.

Would we build with BH again? Yes. Would we recommend BH to our friends? Yes. Why? their prices were upfront so you don't have to waste too much effort to realise that everything is an add on, we adore their home designs and the quality is good. There's definitely more I can write but I'm getting bored and I'm sure you are to so let's end it here. All opinions in this review is our own.

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Boutique Homes Official

Alun, Thank you so much for your feedback. We appreciate you taking the time to write such an honest and detailed review. Please be assured that we always welcome the opportunity to improve f... read more »

Verified Customer Construction End Date: Sep 2018

Could be better

4 out of 5, reviewed on Jan 11, 2019

Planning and building process was very quick and painless. Our sales consultant Ben was very knowledgeable and was happy to take his time to ensure we had what we wanted
Selection of options was done very well with great advice all the way through. The display where we selected colours and tiles was very well set out and the staff made the process easy.
Build went very well and quality was great. Communication happened all the way through. Only issue we had was that Boutique decided to install the fibre optic cable in a manner contrary to the instructions from Opticomm, As a result, the installation was unsatisfactory with 2 holes being left in our wall. When I queried it, both Boutique and Opticomm blamed each other and no one appeared willing to "own" the problem. When I asked Boutique about this, all I got was "that's the way we do it" and "it's a better way to do it" with no explanation as to why it is better! Out site manager Simon did jury rig a solution but we would have been happier with a better explanation.
We had some issues with warranty items which could have been resolved more quickly in a couple of instances. In particular, when our garage door stopped closing. It took a number of phone calls to get this sorted out. Also a fly screen that was installed with a hole in it took several months and phone calls to get replaced. It appeared that the window supplier would not replace or repair this item so in the end our site manager had to do it himself.

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Boutique Homes Official

barx1963, Thank you for taking the time to write an honest review. We appreciate your feedback as a means to improve our processes and service, specifically regarding your fibre optic cable. We a... read more »

Verified Customer Construction End Date: Sep 2019

the right house in the right place

5 out of 5, reviewed on Jan 10, 2019

We have a small coastal block of 388 sq mt and a building envelope of just 247 sq mt.We approached many builders, they either shied away or their Sales people were rude and arrogant, Boutique had the right plan to fit our land Ann was exceptionally helpful in finding the plan to fit, the colours, the layout, the style all fit our perspective of our new home. All of the boutique people have been helpful and courteous. This will be our retirement home when done, somewhere we can go to and not have to worry about anything for the rest of our lives.

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Boutique Homes Official

Paul, Your review is such a compliment to us - thank you so much for taking the time to write one. We appreciate your kind words about our team members, how lovely to hear you have found them help... read more »

Verified Customer Construction End Date: Jan 2019

Built First Home - Airlie 38

5 out of 5, reviewed on Jan 10, 2019

We built our first home - Airlie 38 (Job No: 10813) which we are very happy with. Our experience with Boutique has been a good one. We had some issues during developer's approval and during the building phase, but all of the issues were promptly resolved by the team in a professional manner. I wouldn't hesitate to recommend them to friends and family. We are very happy we chose Boutique.

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Boutique Homes Official

Yuqi, We are so appreciative of your kind review! We are so pleased to hear you have found our customer service to be fantastic to date with team members' professionalism and efficiency. Thank yo... read more »

Verified Customer Construction End Date: Feb 2019

Great selection of colours and design and quality finishes

4 out of 5, reviewed on Jan 09, 2019

We decided to build our first home with Boutique because of their quality finishes in all the displays we looked at as well as the large selection you can get as a base build. The house is close to finished now and selections are looking amazing. Staff in the sales and design phase were extremely helpful and had great ideas and suggestions when we needed it. We had some issues with delays in the build and our initial pre start consultant was not helpful but this was resolved and have since had a solid liaison in the office.

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Jessie Q, Thank you for reviewing us - we appreciate your kind words about the quality and finishes of our display homes and also our standard inclusions. Thank you also for providing feedback out... read more »

Verified Customer Construction End Date: May 2018

Great Quality Home Builder - can't fault them!

5 out of 5, reviewed on Jan 09, 2019

We built our first home with Boutique Homes and the entire process from sales to handover was seamless. Our entire build took approximately 6 months to complete and we were being updated on a regular basis by the building manager as well as the client liaison coordinator.

We engaged Darbecca as our independent building inspector and they've mentioned that Boutique delivers one of the best quality homes. The workmanship was fantastic and the team are quick to fix up any minor issues we had.

We had a strict budget to adhere to and the team had been very honest and cooperative in accommodating our requests. Boutique is slightly more expensive than the rest of the mass builders but it's money worth spending because of the quality it delivers.

Overall, we were very satisfied with Boutique and they have been nothing but helpful even after handover!

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Boutique Homes Official

Mei, We loved reading your review! We are so grateful for your kind words. We certainly aim for quality workmanship and products and we are happy to hear that the process has been seamless for you... read more »

Verified Customer Construction End Date: Jul 2018

Best Home - Airlie - Best experience

5 out of 5, reviewed on Jan 08, 2019

This was our first home experience and everyone in Boutique made it unforgettable and flawless experience.
Let me start with the design selection, Kim Tran (the New Homes Consultant) was very friendly, supportive, trustworthy, and fully understanding the importance of our decision. He provided all options and guidance when needed in addition to accepting us taking the time to think and change our mind multiple times before we land with the final proposal. High tolerance and understating, he did go the extra mile with us. Pre-construction phase was full of details and selections/choices but again big thank you to Charlotte Rudd (Prestart Consultant) for her understanding, tolerance and attention to detail during the phase (Almost 9 months due to delay in land title). Finally comes the construction phase which usually everyone complains about and I was holding my breath to see what will happens but again Fady Yousif (Site Manager - West) was a dream to deal with. Very knowledgeable, understanding, smiling, responsive and above all delivering even before time with quality. He took over the site in Feb 18 after slab was completed and house was ready in Jul 18 (About 5 months) The process was flawless and I was honestly feeling it was a dream and expecting something wrong to happen but guess what, it was perfect till the end. I could't even believe the amount of support he provided after handover in dealing with fine details. I appointed an independent inspector and his report was complementing the work completed. I've to admit there were minor hiccups during the process which are unavoidable, but Fady dealt with them professionally, timely and always supporting. Thanks Fady for the experience and apologies for the hard time he gave you with our emails, calls and requests. I wish you all the best, you deserve it.
Billing was another great process, accurate and timely. Credits were provided without requesting based on their internal processes which proves integrity of the business in dealing with clients.

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Boutique Homes Official

E Ellaboudi, We are so pleased to hear that the start to your year has been made fabulous by your move into your new home! Thank you also for your kind words about our team members Kim, Charlotte... read more »

Verified Customer Construction End Date: Feb 2019

Boutique are wonderful

5 out of 5, reviewed on Jan 04, 2019

Boutique have been fabulous to build with. They are upfront with their very reasonable pricing, great if your on a budget and the staff at all stages are lovely to deal with. We did have a few issue but they were resolved quickly and effectively by the staff member. The quality of the build so far has been excellent and we cannot wait to move into our house in the coming weeks.

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Alisha G, Thank you so much for your kind review. We appreciate your honest feedback on the process and are excited for you to move into your home in the coming weeks. We wish you many happy memori... read more »

Melbourne

  • 2 reviews
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Verified Customer Construction End Date: Jul 2019

Well experienced, flexible and accommodating customer service

5 out of 5, reviewed on Jan 03, 2019

We have signed our new home contract with Boutique and are very much satisfied with excellent customer service of Andy Ringin (our sales consultant) he is very flexible ,accommodating and well experienced professional. The home design we signed is a symbol of quality work that Boutique designers have done, it contains all possible options within the house covered area and necessary upgrade included in base price. Now looking for further progress on build/construction process and hope Boutique will take care of it as per its repute.

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Boutique Homes Official

Khurram, Thank you for taking the time to leave such a wonderful review. We pride ourselves on having excellent customer service and are so pleased to hear that you have received this with Andy. We... read more »

Verified Customer Construction End Date: Dec 2019

Amazing customer service, beyond helpful!

5 out of 5, reviewed on Dec 26, 2018

From the minute we visited the display home, both the quality of the home and customer service was paramount.
Throughout a number of visits, Troy's service was nothing but flawless. From our first discussions we felt comfortable and at ease as he seemed to understand what we were after and offered his personal suggestions to ensure we came away with the perfect home for us (and also worked with the developer to ensure the timings would be perfect!)
The follow up was second to none and although it has taken some time to complete this review, we thought it was important to share our feedback on what has been amazing service to date from Boutique Homes.
We are very excited to see our dream home come to life and have no doubt both the amazing service & quality will continue as each stage has exceeded our expectations so far.

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Boutique Homes Official

Renae, Thank you so much for your glowing review and kind words towards Troy. We are so happy to hear of the level of service that you have received and how happy you are. We hope we can continue t... read more »

Melbourne

  • 3 reviews
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Verified Customer Construction End Date: Sep 2019

Life Savers

5 out of 5, reviewed on Dec 26, 2018

After having a rough start with another builder and having to pull out last minute at contract boutique where there to pick up the pieces. Been 20 and building you first house can be scary and after having a negative experience with another builder looking for a new builder was scary. We walked into the Seville 25 in Wollert and feel in love, Troy was a great sales rep and very helpful, not once did we feel rushed or pushed to make decisions. We got a beautiful home with lovely upgrade and inclusions and keen to start out build in the new year. Thanks Troy for your great work and cant wait to get this ball rolling with construction in 2019.

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Tayla M, Thank you for taking the time to leave such a wonderful review and congratulations on building your first home! This is an exciting time in your life and we are so happy that Boutique have... read more »

Verified Customer Construction End Date: Oct 2019

Our First Home - our Hampton Chelsea

5 out of 5, reviewed on Dec 26, 2018

After starting to build our dream home with another builder, and having a horrible experience, Boutique Homes have been nothing but a dream to deal with. Dale was extremely helpful in trying to find the floor plan that suited our block but also our needs and wants. I was extremely impressed in the time that was taken, and the level of detailed information he could provide.

We have been so pleased without experience, we have continually recommended Boutique Homes to our friends and family.

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D C Lamb, We really appreciate your wonderful review and kind words towards Dale. We are so pleased to hear that Boutique Homes have made the experience of building your first home so enjoyable and... read more »

Verified Customer Construction End Date: Apr 2020

Pre-start consultation was easy

4 out of 5, reviewed on Dec 24, 2018

My consult with Jess and the Electrical appointment was done with ease. Very patient and gave good clear instructions so I wasn't overwhelmed. These days can be a little too much to bear but both consultants gave me time to think and helped me make some decisions when I was apprehensive. Jess went through every detail of the contract which made things seem easy.

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Boutique Homes Official

Wendy, Thank you so much for your review. It is great to hear that with Jess’s guidance and advise your pre-start experience has been smooth and enjoyable. We look forward to continuing this servic... read more »

Verified Customer Construction End Date: Aug 2019

Excellent Service

5 out of 5, reviewed on Dec 21, 2018

Andy's service has been excellent and he has always taken out the time to assist and answer any questions I have had. He has provided me with updates everyday to keep me informed The initial consultation was great and gave me some great insight into what I need. I am looking forward to going through the build process with Boutique

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Warren, Thank you for taking the time to leave a review and your kind words towards Andy. We are very pleased to hear that you have received excellent customer service and look forward to the next ... read more »

Verified Customer Construction End Date: Mar 2020

My Dream Home Will Come True!

5 out of 5, reviewed on Dec 19, 2018

The day I saw Pierre Bahou at Pakenham boutique show home I didn't expect that Pierre will be able to help bringing my boutique dream come true.
I was crushed for I've just lost hope with the other builder after one and a half years of wait because I have been told by the other builder I cannot build the home I want on my land and so I didn't think boutique home could help me with my plan to build on a 3.3 meters falls block. Pierre is very professional highly knowledgeable of his job, he is attentive, wants to understand my budget, my need of a home. He is genuinely caring and friendly. After a week of some exchanged of questions and answers Pierre gave me my hope,
Pierre is great, he rang me back just like to has promised and put everything out to me with no hidden cost and everything is upfront so I can work within my budget.
The last 2 years I could only dream for a boutique home, after a week seeing Pierre my dream is goining to come true just need to wait for my land title to come in this year.
Thank you boutique home!

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Rana Cole, Thank you for your wonderful review and kind words towards Pierre. It is so heart-warming to hear that your dream of building a Boutique home is now coming true. We look forward to emba... read more »

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Questions & Answers

Do you offer the option to have engineered timber floorboards to be glued down rather than floating on underlay?

Sam asked on Oct 26, 2018

Answer this

Sam,
Thank you for your question.
We do offer a direct-stick timber floor option. We recommend you speak with your New Homes Consultant who will be able to provide more information about this option as well as pricing.
If you aren't currently speaking with a New Homes Consultant, you can get in touch with one by emailing enquiries@boutiquehomes.com.au or call 9674 4500.
Kind regards,
Boutique Homes

If we already paid 2.5k deposit and then we have changed our mind in floor plan, do we need to pay for another 2.5k deposit? Thanks.

Nuol asked on Oct 04, 2018

Answer this

Nuol,
Thank you for your question.
We encourage you to speak with your New Homes Consultant who will be able to find the most appropriate solution for you.
Alternatively, you can email us at enquiries@boutiquehomes.com.au
Kind regards,
Boutique Homes

Hi, just wondering how far out in the SE suburbs Boutique Homes will build? What are the boundary suburbs? Will this change within the next 2 years?

CeeKay asked on Sep 22, 2018

Answer this

Hi CeeKay,
Currently our build extends out to Warragul and Korumburra in the South East. We regularly review these boundaries and encourage you to contact a New Homes Consultant who can review your block.
Kind regards,
Boutique Homes

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