2,353 reviews
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- Pre-Construction (931)
- Mid-Construction (107)
- Post-Construction (266)
Reviews
Professional service
First ever investment, so far, our experience awesome with Boutique Homes has been fantastic and satisfying.Best communications, instant response to the queries, the most cooperative team of people especially Kiera Chaffey.
The journey of this first investment home has been easy, convenient, informed and smooth just because of best ever team assigned to us. Show details · 1
Super happy so far! Excited for construction
We’ve been working with Boutique since October 2022, when we first approached them to build our home.We had built previously with another builder and didn’t have the best experience, so we were really particular about what we wanted. Once we had chosen our home, we initially worked with Bill in sales at a display in mickleham who was wonderful in getting our Boutique journey started.
We then got passed on to our customer experience coordinator who has been looking after our build prior to construction. We were lucky enough to be given Olivia… Read more · 1 as our coordinator and we couldn’t have asked for a better person to guide us through this stage. There were so many questions we had, changes we wanted to make and nothing was ever a hassle. She was so incredibly kind and patient, followed up everything in a timely manner and her communication was fabulous. You could really tell that not only was she great at her job, but she really enjoyed it too. We were genuinely sad to part ways with her when we moved to construction because she was that fantastic. During our colours we worked with Lucinda who was amazing, especially since she was only assigned to work with us the morning of our appointment. She was friendly, patient and really helpful. We never felt pressured to spend more money etc there was no “up sell” which we really appreciated. We had Zoe for our electrical appointment and she was absolutely fantastic. She was so knowledgeable, helpful and we felt she really knew her stuff. Given this appointment was done virtually, we weren’t sure what to think but she was absolutely fantastic. We start our build this week and can only hope that this stage goes just as well as the last 18 months have gone. So far we are really pleased!
Customer service was a priority
We found Boutique to be very good communicators. They always responded to our queries within a reasonable timeframe and did all they could to have questions answered and where possible modify things with our build.We had a great experience with all the Boutique staff and found them to be helpful and thorough. Show details · 1
Building our new home
When looking through display homes we were very impressed with the design and workmanship in the Boutique Homes display.We spoke with Karl Nechwatal the New Homes Consultant at Woodlea Aintree and found him honest, open and transparent in everything he told us. Karl went above and beyond answering all our questions, no matter how many there were. Karl gave us clarity and confidence in choosing Boutique Homes to build our new home. Show details · 1
Start of our Building Process
We are just starting our experience with Boutique Homes. So far they have exceeded our expectations. Throughout the sales process they were responsive, honest and transparent with the design and pricing of our new home. Show details · 15 star
Boutique homes provided us with Good customer service with Quick email responses to queries! They were extremely professional to all queries and helpful! Would definitely reccommend for your next build. Show details · 1Building with Boutique Homes
Mr. Kim Tran and Alex Nguyen, the NEW HOMES AND KNOCKDOWN REBUILD SPECIALIST have been very professional and helpful throughout the whole process. Their professionalism helped me to reduce the complications of building a house. Show details · 1Smooth and worry free
Smooth process and wonderful price for our beautiful floor plan, Boutique Team was always readily reachable for any queries we had along the journey. In uncertain times for the building industry our fears were put to rest early so we could sit back and focus on welcoming our baby twins into the world. Show details · 1Honest and Helpful
Our interior design meeting was a lot more stress free than we thought it was going to be. Bec was super helpful without being pushy at all. She never pressured us to upgrade everything, but only suggested upgrading things which would actually make a beneficial difference to our lifestyle. Bec listened to our budget and helped us achieve the best choices possible. She also guided us well on some colours and options we couldn't decide on.Our electrical appointment with Nathan was also brilliant. We felt far more prepared for this appointment … Read more · 1
but Nathan still covered off on things we hadn't considered. We had a budget in mind and he helped us achieve what we wanted working with our budget. Both Bec and Nathan were honest and upfront about everything and were extremely helpful with something that can be very difficult to get right.The experience with Boutique Homes begins
We are in the initial stages of arranging our new home build with Boutique Homes and we’ve been dealing with our new homes Consultant at the Officer South display complex who has been extremely helpful, knowledgeable and efficient all through the process to date and nothing has been too difficult or no question left unanswered. We feel very comfortable with Boutique Homes.Looking forward to the rest of the experience to build our new home Show details · 1
Awesome Customer Service in Pre-Construction: A Shout-Out!
I want to express my utmost satisfaction with the exceptional communication provided by the Customer Experience Coordinator during my pre-construction phase. Working with her has been an absolute pleasure. Her professionalism, coupled with consistently prompt responses, has truly set the standard for excellence in customer service.From the outset, she demonstrated a profound understanding of my needs and concerns, ensuring that every interaction was not only efficient but also tailored to address any queries or uncertainties I had. Her attent… Read more · 1
ion to detail and proactive approach instilled confidence in me throughout the process, making me feel valued and supported every step of the way. Moreover, her commitment to timeliness and reliability deserves special commendation. Regardless of the complexity of the task or the volume of inquiries she received, she always responded promptly and with the utmost diligence, leaving no room for ambiguity or delay. In an industry where effective communication is paramount, her ability to maintain open lines of communication and provide consistent updates has been invaluable. She has truly gone above and beyond to ensure a seamless and stress-free experience for me as a customer. Overall, I cannot speak highly enough of the Customer Experience Coordinator's professionalism, dedication, and exceptional service delivery. It is evident that she takes great pride in her work and is genuinely invested in the satisfaction of her clients. I would wholeheartedly recommend her to anyone seeking exemplary customer service. Thank you once again for the outstanding support and assistance provided by the Customer Experience Coordinator. She is a true asset to your team, and her contributions have made a significant difference in my journey towards constructing my new home.Excellent, no complaints
Very happy with boutique homes so far, we just got in our budding stage and we have had very minimal issues that were dealt with very fast and effectively. So far our build has been very well managed. I will dediobe recommending to family members and friends if they concider building. Show details · 1Absolute rip off and mark ups
Boutique are charging all clients $1100 for copper gas pipe variation due to government regulations.A mate who is a plumber that works for boutique has advised me directly that the cost of 3m copper pipe, an emergency stop valve and fixings would not even cost $300. We are already paying for installation. A mark up of $800 to every existing build is an absolute rort. Really disappointing and would not build through them again. The lies from sales and customer experience team are constant. Beware. Show details
Fantastic expert interior design guidance
Just been through the full day process of choosing all our home colours and fittings. Phoenix our interior design consultant was fantastic with helping us on our selections, never pushy and so patient when we were unsure of selections. We just can’t wait to get into our new home, very excited about the process so far! Show details · 1Amazing journey with pre-construction
100% Satisfied and happy with pre-construction stage. This journey took little bit longer than expected, just because of my land title delayed number of times. However, Boutique homes were always in touch and assisted with our journey.Big Thank you to our sales consultant Richard Janevski who helped us to create our first dream home. Boutique homes also helped us to get the home loan sorted with their in-house finance company (resolve finance) Very big Thank you to Maney singh who helped me to get into first home scheme and get loan approval. … Read more · 1This part was bit challenging for us (resolve) resolved this issue. And when it comes for regular updates I would like to make a statement about Marissa Fina our customer experience coordinator, she excellent in her role. I have said this before and I will say again. She was being very kind and helpful and her work has always been appreciated. Regularly updated, transparency conversations, clearly defined and detailed information, answers to question's queries or concerns very well in a timely and efficient way to ensure that we are informed. Thank you Boutique homes! My construction journey is started, can’t wait for our dream home to complete! Thank you! M and S
Questions & Answers
Hi,just wondering if you could tell me what's the name of the timber floor is in Barcelona 27 at lilydale Kingsley estate and also the cupboards in kitchen.
Hi Sherre, thank you for your patience. The flooring is the colour Mauritius by Surfaces by Hynes and the kitchen cabinetry is the colour Oyster Grey - Smooth Thermolaminate by Polytec. Kind Regards,
Boutique Homes.
Good morning
Can you please tell me do you build in Woodend Victoria and on stumps instead of a slab
Good Morning, We built in Gisborne on a slab.
Chris
What I want to know is if you will build a house in Woodend on stumps for us next year ?
Hi Lynne, Thank you for reaching out. We do indeed build in Woodend. If you'd like to discuss your requirements further with a New Homes Consultant, please do let me know and I can organise for a team... Read more
member to get in touch. We are currently confirming with our team if we have the option to build on stumps and will send you an update as soon as we hear back. Kind Regards, Boutique Homes.Is your floorplan customisable?
Hi Joyce, Thanks for reaching out. We do offer several design options for each of our floorplans however we wouldn't be able to custom design beyond these.
If you'd like to speak directly with a New... Read more
Homes Consultant to learn more you can email us directly at enquiries@boutiquehomes.com.au or call (03) 9674 4500. Hope this helps. Kind regards, Boutique Homes.Details
Category | Project Home Builders |
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Types of Homes Available | Dual Occupancy / Duplex, One-Storey and Two-Storey |
Minor Defects Warranty | 12 months |
Major Defects Warranty | 25 years |
Sustainable Building | Yes |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne’s inner suburbs, Geelong, Surf Coast, Bendigo, Ballarat, Gippsland region |
Building Code | 8370 |
Awards | 2023 and 2024 |
Contact info for Boutique Homes
Mon | 8:00 am - 5:30 pm |
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Tue | 8:00 am - 5:30 pm |
Wed | 8:00 am - 5:30 pm |
Thu | 8:00 am - 5:30 pm |
Fri | 8:00 am - 5:30 pm |
Sat | 8:30 am - 4:00 pm |
Sun | Closed |
Extra Information
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Hi Tom, Thank you for taking the time to leave your review... Read more
. We’re disappointed to see your rating and understand that you’ve been in contact with the team to address these concerns. If you have any further questions, please contact the team directly or reach out via enquiries@boutiquehomes.com.au. Kind regards, Boutique Homes.