Boutique Homes is offering a $200 Freedom Voucher to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.

wallan

  • 1 review
  • 3 questions
Private message

Verified Purchase Construction End Date: Jul 2017

They have built us an amazing home

5 out of 5, reviewed on Jul 20, 2017

We have just moved into our beautiful new boutique home and are so happy. From the start of our experience with our sales rep down to our site supervisor everything was so easy and seemless. We were in our home alot quicker than expected which was amazing as we were renting! The workman ship has been great much better quality than i see from other builders and new homes newly built around us!. I recommend boutique homes to anyone who is looking at building they have been seriously wonderful

Was this review helpful? Yes

Verified Purchase Construction End Date: May 2017

sweet home make by boutique home

5 out of 5, reviewed on Jul 19, 2017

we build our sweet home with boutique home we have great experience with boutique home team excellent customer service and problem solving behavior at all stage in building possess and we are very happy build our sweet home with boutique home and thanks to all boutique home team member and specially to jaz chandok our new home consultant his always give us right advise to us on floor plan and home deign selection .

Thanks to all

Was this review helpful? Yes

Comments
Boutique Homes Official

Chintan, Thank you so much for your kind review! We appreciate your feedback about our team members and their excellent customer service - we will be certain to pass on your praise to your New Ho... read more »

Verified Purchase Construction End Date: Apr 2018

Great start to the building process!

5 out of 5, reviewed on Jul 16, 2017

Was this review helpful? Yes

Comments
Boutique Homes Official

Mary Anne, Thank you so much for your kind words! We appreciate you taking the time to write a review and are so pleased to hear that you heard many good things about us. Thank you also for your ... read more »

Melbourne

  • 3 reviews
  • 1 helpful vote
Private message

Verified Purchase Construction End Date: Jun 2017

An easy build journey

5 out of 5, reviewed on Jul 14, 2017

Choosing a builder would have to be one of the toughest decisions to make, so many horror stories, dodgy trades and poor correspondence. This certainly was not the case with our build with Boutique Homes! From the moment we stepped into their display homes we fell in love with the size, windows and standard inclusions and fixed price. Within I think a week or so our PWC was signed. Angela, our sales consultant was on the ball, they had a promo running at the time and she didn't want us to miss out on the offer of higher ceiling and downlight up grade. They all talk for sales but Angela was understanding yet her advice assisted us with making a very wise decision to build with Boutique Homes.

We were then past through to our client liaison Leah and equally her knowledge and quick correspondence make colour selection a breeze. Months later when our land finally had titled tests and paperwork were all sent and we were passed to construction with Nikita. We received weekly updates and had direct correspondence with or site supervisor Mark, which made our build process so much easier! All our questions were answered almost immediately and it was great to not have to jump through hoops to get in contact with someone.

Workmanship and quality was certainly above the majority of the homes built in our street and surround. From slab to quality furnishings it was a huge relief that we didn't go for the builders with a cheaper base price. We want our home to serve for a long time so glad that everything was done to a solid work standard. We visited the site most days and loved seeing the progress and sometimes seeing the tradesmen finish up. It was great to see their subbies responsible, clean and not rushing through ooo and not one beer can on site!
Since handover, correspondence with Boutique was fantastic, we had our appliances installed a week later and even the construction manager, Shane, popped past to see everything was all good. Very professional and I am so glad that they have been easy to deal with throughout our entire journey from sales to post handover.

Yes, we had a couple of things that needed minor fixing during our build but nothing major at all.

In all honesty, I'm so surprised that our building experience was so positive!

1 person found this helpful, do you? Yes

Comments
Boutique Homes Official

Jade, Thank you so much for your honest and kind review! We appreciate your feedback and lovely words about our team members Angela, Leah, Nikita, Mark and Shane - we will be certain to pass them... read more »

Verified Purchase Construction End Date: Jul 2017

Excellent experience

5 out of 5, reviewed on Jul 12, 2017

The whole process from the moment I decided the house plan I wanted until I got the keys was a wonderful fairly stress-free experience due mainly to the amazing people from boutique that I got to go through this with. The house looks amazing and I am very happy. Just maybe some of the paint finishes need a little more care.

Was this review helpful? Yes

Comments
Boutique Homes Official

Nicole, Thank you so much for taking the time to review us, we are so proud to hear your praises for our team members. We are also pleased to hear how happy you are with your home. We wish you ma... read more »

Verified Purchase Construction End Date: Jul 2018

What a perfect way to start the building process!

5 out of 5, reviewed on Jul 11, 2017

We fell in love with the Botanic Ridge display home and was instantly blown away with the impression that Tania left on us! After we originally went through another builder; with another block of land, we realised how much more Tania was so much more insightful and knowledgable. The quality of workman ship was amazing!

Tania was so flexible with us as we were constantly amending and changing things. We couldn't have asked for a better start to our building process!

We can't wait to start building in December!

Was this review helpful? Yes

Comments
Boutique Homes Official

Gary, Thank you for reviewing us. We loved reading your review and all your praise for Tania. We will surely pass on your kind words to her! All the best for the upcoming stages of your build, fe... read more »

Verified Purchase Construction End Date: Jul 2017

Awesome experience, I would be recommending Boutique Homes to anyone out there no doubt

5 out of 5, reviewed on Jul 10, 2017

The build of the house especially the brick work, the brick work is awesome, and there colors are amazing too. The quality of the trademen was exceptional and the service was good. Customer service was awesome as well Selen and Adam were an awesome team, together they worked fantastic, no hassles and no problems with getting back to us. It was an awesome experience.

Was this review helpful? Yes

Comments
Boutique Homes Official

Ems, Thank you for taking the time to write a review. Thank you also for your feedback with regards to the quality brick work and for your kind words about team members Selen and Adam. We have pa... read more »

Verified Purchase Construction End Date: Jun 2017

Stress free build!! Couldn't have asked for more..

5 out of 5, reviewed on Jul 10, 2017

We happenend to see a display home in Sunbury on our way to buy a printer and it was love at first sight. We loved the Southampton look of the display home. So we decided to stop on our way back to see who the builder was and the floor plan. We were impressed right from when we first visited the Providence 34 display home. By the end of the house walk through, we instantly knew this was our ONE. We didn't have a land at that time and we just thought when we get a land this is what we want to build.There was no turning back after that. In 3 mont hs time, we were looking for a plot in Harpley to fit this beautiful house. We got in touch with their in house Finance group Resolve, who helped us throughout to make our dream come true.

Providence 29 suited our family and our block and we were so impressed that the smaller plan were not much different from the larger display homes.

Our sales consultant Cathy Zang and pre-start consultant Gabriella Austin were extremely helpful providing honest opinions and suggestions. She showed us through the showroom before our colours appointment and let us have a thorough look at everything and was very prompt at answering all our queries we bombarded her with emails. Our build process was smooth, once our land titled we had council approval through very quickly and had started building. Our client Liasion consultant Jade Zanker kept us informed throughout the journey and did prompt follow up whenever we asked. Our site supervisor Alphie Narayan was excellent and he ensured all the work was as per standard. He made sure to fix all our concerns we had raised, few even before we raised, he made sure of the quality of workmanship. Even our independent inspector David Seville was happy with how well the job was done.

We have been very happy with Boutique Homes at every stage of the build process.Completed much faster than expected and were kept well informed of progress. Our experience with Boutique has been excellent and so much easier than we anticipated as a first time builder.

Thank to all the staff :-) we really cannot speak highly enough of Boutique Homes.

Was this review helpful? Yes

Comments
Boutique Homes Official

Lakshmipriya, Thank you so much for your lovely review! The Providence display home in Sunbury is beautiful and we are glad to hear you found The One there. Your kind words about our team members... read more »

Verified Purchase Construction End Date: May 2017

An excellent experience

5 out of 5, reviewed on Jul 03, 2017

We have been very happy with Boutique Homes at every stage of the build process. We were impressed right from when we first visited their display homes, where everything was very transparent and you always knew what was standard and what was an upgrade. We visited the Riviera 32 display at Armstrong Creek and instantly knew that this was the perfect house for us. We could only fit the 29 on our block and we were so impressed with how well the smaller floorplans have been designed, the living areas are maximised and everything still feels spa cious and not dramatically different from the larger display homes.

Our pre-start consultant was extremely helpful and obliging. She showed us through the showroom before our colours appointment and let us have a thorough look at everything and was very prompt at answering all our queries and we bombarded her with emails. We knew we would have to take our toddler and baby to the colors appointment so we wanted to make all our decisions beforehand so the appointment would just be for signing everything off and we would have never been able to do this without such a helpful pre-start consultant.
There were a few items on our drawings that were incorrect, but once these were brought to our consultants attention they were always promptly and professionally dealt with.

Our build process was extremely smooth, once our land titled we had council approval through very quickly and had started building within 6 weeks of our land titling. Our site supervisor was excellent, trades were organised so well that it genuinely felt like something was happening on site everyday. He personally took an interest in any concerns we had and when we noticed a cracked roof tile, he was down there on a Saturday covering it up until the roofers could fix it. We have been very impressed with the high quality of build our supervisor ensured was achieved, small cosmetic faults that I noticed when I'd been on the site were usually fixed before I even mentioned them and any issues we did mention were always fixed to a high standard.
The excellent service we received during our build has continued post-build. After we moved in we noticed that two items that had been stickered during our final inspection had not been fixed, we contacted our site manager and he arranged for these to be fixed very promptly.

The only complaint we have would be the electrical work. We got Boutique to put in all the powerpoints as these were quite reasonably priced and are a bit difficult after handover, but we got our own electrician to do lighting. We got Boutique to strengthen the battens for future pendants and install a light at the start of each circuit, so that the wiring was done and all our electrician had to do was install the lights. Some of our strengthened battens weren't strengthened and the lights we did get installed were all over the place, the lights over our kitchen bench weren't evenly spaced and the lights in our living area weren't in a straight line. It was the only aspect of our build that we weren't thrilled with.
We also felt that there could be a bit more 'up-selling' by the sales staff. There were upgrades and changes that we could've made that we weren't aware of. Anyone building with boutique should definitely check out the #ourboutiquehome and #boutiquehomesvictoria Instagram pages and see what others are doing before they sign off on final plans.
Our experience with Boutique has been excellent and so much easier than we anticipated as a first time builder.

Was this review helpful? Yes

Comments
Boutique Homes Official

E and S, Thank you so much for writing such a detailed review. We are so pleased to hear how impressed you were with the Riviera floor plan. Thank you also for your feedback - with specific rega... read more »

Verified Purchase Construction End Date: Apr 2017

Love our new home

5 out of 5, reviewed on Jul 03, 2017

The workmanship was fantastic. Completed much faster than expected and were kept well informed of progress. Only issue we had was that interior paint was wrong colour and whilst it was "rectified" the old incorrect colour is affecting the colour tone on the wall, frames and skirting board. Any issues raised were quickly rectified. Wouldn't hesitate in recommending them as your next builder.

Was this review helpful? Yes

Comments
Boutique Homes Official

Jacinda, Thank you so much for reviewing us, thank you also for your feedback in regards to our workmanship and efficiency in rectifying the outstanding item you mentioned. Please don't hesitate ... read more »

  • 5 reviews
  • 1 comment
  • 1 helpful vote
Private message

Verified Purchase Construction End Date: Jun 2018

Exceptional everything

5 out of 5, reviewed on Jul 03, 2017

My partner and I began house hunting a long time before our land was due to title. Boutique were one of the first builders that we visited and immediately fell in love with their Manor facade! We were lucky enough to meet our Sales champion - Sam Larkins - who has been incredibly patient with us throughout the entire process. From indecisiveness, to more indecisiveness, to after hours appointments. Nothing has ever been too much trouble for him. We fell off the radar for a few months whilst we took a breather, and upon assessing what felt like every single choice in the market, Boutique built the home that we felt in love with, they are not overpriced, and they provide an exceptional service to the customer. Their plans offer flexibility and their ranges of exterior and interior options are wonderful also. We also engaged with Sophie Parveris who was also incredibly knowledgeable and helpful, and nothing was ever too hard for her either. We are very confident that our build will be as smooth as possible, as Boutique have proven to be highly competent and very alert in all aspects. We could not have asked for a better start to the process and we would love to thank Sam Larkins for being so patient with us every step of the way so far. We are already looking to the future to build a smaller place along the coast somewhere and there is no double that Boutique will have our business when the time comes. Thank you so much Boutique, Sam and Sophie!

Was this review helpful? Yes

Comments
Boutique Homes Official

OutAscot28, Thank you for your review - we loved reading every word of it! We are so glad to hear it was one of our homes that you ultimately fell in love with and will, in time, live in one day.... read more »

Thank you for all your staff have done thus far for us :-) we really cannot speak highly enough of Boutique Homes. Every point of contact we have encountered, has been wonderful and nothing is ever... read more »

Verified Purchase Construction End Date: Jun 2017

Rough ride but finished on a high

3 out of 5, reviewed on Jul 03, 2017

Our build had some ups and downs along the way, which was expected but unfortunately their more downs. The quality of the slab laid was poor (waffle slab) because of our slab our land was dug in too deep which now means that we must come up with the money to build retaining walls around our boundaries. Other than this and a few other things the overall build was ok but could have been better with better communication.
During the build process we were informed week to week about what was scheduled which was great. The consultants are friendly and professional and our site supervisor was happy to help with anything. Overall the service we received was good but quality could have been better.

Was this review helpful? Yes

Comments
Boutique Homes Official

Mia, We appreciate you taking the time to review us. We are pleased that your build experience was able to end on a high note - thank you for your honest feedback; we will endeavour to improve o... read more »

1 of 40 pages


Questions & Answers

Hello Boutique, We have recently signed our PWC to build an Airlie 38sq. A couple of questions: can you provide a list of all your suppliers (e.g. tiles, flooring, bricks etc.) so we can visit their showrooms individually for the full range. We noticed that there is only a selection in your Colours Showroom. Second question, where can we find the same sofa featured in the family room of the Airlie display in Point Cook? Love the piped upholstery and would love something similar in our future new home! Thanks :)

CCL asked on Jul 20, 2017

Answer this

Hi CCL,
Thank you for your question.
We would recommend you get in touch with your New Homes Consultant who will be able to give you the details of all of our suppliers.
Thank you for noticing the couch in our Airlie 33 display home in Point Cook, it is also special to us as we had it custom made especially for this display! We will follow up with our interior designer as to where it was made and get back to you.
Kind regards,
Boutique Homes

Hello. We are looking at building a house through you guys and wanted to know if you allow minor alterations to the plans. We would probably need to shave 400mm off the over width of the house in order for it to for our block. We do not like the smaller optioned plans for the same house and wanted tp confirm if this is possible before we organise a time to come down

Adrian asked on Jul 11, 2017

Answer this

Hi Adrian,
Thank you for your question.
Although we aren't a custom builder, we do have a number of floorplan design options which can be used to personalise our standard plans. It’s best to contact a New Homes Consultant who can discuss your options. Feel free to PM us your details, or you can email enquiries@boutiquehomes.com.au or call 9674 4500.
Kind regards,
Boutique Homes

Hi Boutique. Can you please tell me which exterior colours you have used on your Point Cook Montauk display home? Thank you!

Kristin asked on Jul 09, 2017

Answer this

Hi Kristin,
Thank you for your question.
The render paint colour we have used on the Point Cook Montauk is Dulux AcraTex in the selection 'stepney'.
The paint on the upstairs weatherboards is Solver brand and matched to the render colour. You can easily match and create custom paint shades, we go to Paintworks for our custom paint shades.
Kind regards,
Boutique Homes

See all 70 questions about Boutique Homes