rebecca at shellharbour 5 star service

5 out of 5, reviewed on Oct 12, 2018

I have worked in retail for over 15yrs and must commend Rebecca on her great customer service.
well done for standing out above the rest caz I found your service the best

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Bras N Things Official

Hi Amy, Thank you so much for taking the time to share your experience with us! We have passed your feedback onto the rest of the Bras N Things team and Rebecca will be commended for her great wo... read more »

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Poorly made with mistakes

1 out of 5, reviewed on Sep 28, 2018

The slip I purchased has was made very cheaply, with loose stitching and the lace detail on the chest area was crooked and uneven! The design is nice but it's such a shame that an item was sold with such an error... I hoped for a better quality for a $49.99 purchase.

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Bras N Things Official

Hello Julia, We are so sorry to hear this has been your experience! You can certainly return any products you are not happy with - this is no problem at all! Please bare in mind, if you no longer ... read more »

I have already cut off the tag, is it still ok to exchange the item?

Bras N Things Official

Absolutely Julia! Just pop into store and the team will be more than happy to help you get this sorted :)

Francesca @ Bras N Things x

Sydney

  • 2 reviews
  • 1 helpful vote
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Disappointed with Product

3 out of 5, reviewed on Aug 28, 2018

Purchased Backseam Stayups (stockings), was assured by retail assistant it would 'stayup'. After wearing it for ten minutes it had slipped down to my knees several times. $19.99 should have been spent elsewhere. Don't waste your money with this product.

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Bras N Things Official

Hello Andrea, Thanks for taking the time to provide us with this feedback, we are so sorry to hear that this has been your experience! You can certainly return any products you are not happy with ... read more »

great customer service

5 out of 5, reviewed on Jul 18, 2018

working in a customer service industry i know how quick people are to complain so want to take time out to praise the 2 staff members at the Gateways Store. Unfortunately i didn't get the name of young lady that served me but she was extremely considerate, polite & helpful without being intrusive or pushy. They greeted me when i walked in but were happy for me to browse until i was ready for assistance which is what i like. She made me feel very comfortable & knew exactly the most suited style to my somewhat larger frame. She went out of her way to make sure I walked out of there satisfied & i did as i only intended to buy 1 bra but ended up buying 2 as i was very happy with the choice i made with their help & colour so got one in each colour.

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Bras N Things Official

Hello Maria, Thanks so much for taking the time to leave such lovely a review! We are so pleased to hear that you had such a good experience in our Gateway Store and we will ensure the team are pr... read more »

Outstanding Service

5 out of 5, reviewed on Jul 05, 2018

I went to the store in Mirrabooka for the first time today and was absolutely satisfied. A special thanks to Teigan who never once made me feel uncomfortable or awkward, and let me keep many options open, remaining understanding and supportive. She got my sizing perfect and I'm definitely going back again soon. Couldn't be more thrilled!

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Bras N Things Official

Hello Caitlyn, Thanks so much for taking the time to leave your feedback! We are so pleased to hear that you had such a great experience and we will ensure Teigan is commended for her service :) ... read more »

Customer Service

5 out of 5, reviewed on Jun 12, 2018

I would like to compliment Natalie at Fountain Gate Bras n Things for the service she gave me on Queens Birthday weekend in finding the right sports bra for me. After sizing me and trying different styles she went out of her way to phone a another store to hold a bra for me that was the size I needed which FG were out of stock. Thank you.

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Bras N Things Official

Hello Eils, Thanks so much for taking the time to write such a great review. We have passed the feedback onto the rest of the Bras N Things team! Natalie will be sent a congratulations from our C... read more »

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  • 13 helpful votes
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No idea

2 out of 5, reviewed on May 21, 2018

Took my daughter to Bras N Things in MacArthur Square. There are literally no other options in this area to buy bras for young girls otherwise I wouldn’t ever go here. The staff are lovely but they have no idea what they are doing. The young girl “measured’ my daughter and then came out to get a bra. While doing so she told me how the measuring process “isn’t very accurate” Say what? ...I don’t blame the girl . I think this comes down to the minimalist training these girls are given by the BrasN Things company.. Over the years I have been fitted for bras in lingerie stores and there is lot more that goes into the training of someone to fit a bra than handing her a measuring tape. When you have someone who is properly trained they give you confidence that you are going to leave the store with something that is properly fitted, and a properly fitted bra is very important at all ages. Where as we left Bras n Things thinking ok I guess that one will do. We have been in this store on two separate occasions and been fitted by 2 different girls, both lovely but the same experience of very limited understanding of how to measure and fit a bra. I have no doubt the girls at bras n things are “trained” just not trained very well. The products themselves are cheaply made and over priced. Bras N things needs to put a bit more into training and support (pardon the pun) of its staff if they claim to be providing Bra Fitttings. As I said earlier the staff are lovely and very helpful they just need better training in how to fit a bra. It seems to me the company like to provide the illusion that they are giving you a fitting without actually giving a proper fitting Lift your game BrasN Things. Having a market monopoly you should have plenty of money to invest in your staff

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Bras N Things Official

Hello Jibberjabber, Thanks for taking the time to provide your feedback. We are so sorry to hear that you have had a poor experience when shopping in our Macarthur Square Store and we would love t... read more »

The problem lies with your brand, and it’s paint by numbers method of teaching staff of how to fit a bra properly. It doesn’t work, and is a half arsed way of pretending that Bras N Things provid... read more »

Lousy service

2 out of 5, reviewed on May 13, 2018

Bought a fleece robe as a gift at the Cockburn Gateway store. Girl at the counter stuffed it into a small paper bag. I asked for a larger bag, she pulled out a plastic bag and literally scrunched up the item and stuffed it into the bag. I’ve bought items at brasnthings before and never have I had any purchase packaged so poorly. Half a mind to return the item and buy something else from some other store.

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Bras N Things Official

Hello JCM, We are sorry to hear that you have had a poor experience at our Cockburn Gateway Store. If you would like to send us an email at customers@brasnthings.com and attention the subject line... read more »

Third time got it right!

3 out of 5, reviewed on May 01, 2018

So went to the Rockingham store to get properly fitted as I've had 3 children so wanted some comfortable bras that didn't dig into my rib cage and I could wear all day. Well after being in there for a good 45min I walked out with two that seemed comfy when your tried them on for 5min, however after wearing them they did exactly everything I didn't want! I brought them back and got a different lady, she measured me up again and gave me two different ones which were even worse, one was way too small to wear and I told her that in the dressing room and she said after a while it'll stretch so you'll be fine!

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Bras N Things Official

Hi Onnie, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience. If you would like to send us an email at customers@brasnthings.com... read more »

Best customer service!

5 out of 5, reviewed on Mar 28, 2018

I would like to thank Bonnie from the Highpoint store, for her genuine helpfulness and impeccable customer service. This is sadly hard to come by these days, I literally left the store with my purchases with a big fat smile on my face! She appears to be a model employee and I hope she receives the praise she deserves.
Right down to introducing herself and using my name through the fitting, while also helping at least 3 other ladies! Thanks again!

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Bras N Things Official

Hello Lizzie! Thanks so much for the great review! We are so pleased to hear that you were happy with service from our lovely Bonnie and we have passed the feedback onto the rest of the Bras N Th... read more »

My new bras

5 out of 5, reviewed on Feb 25, 2018

My new purchase of my sapphire bras and knickers matching them are so comfortable awesome. I bought online it was so quick didnt take long .
They are the best bras i will always buy online

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Bras N Things Official

Hi Lara,

Thanks for taking the time to share your experience! We are so pleased to hear that you are happy with your purchases and our service and we look forward to you shopping with us in the future.

- Francesca @ Bras N Things x

Great service

5 out of 5, reviewed on Feb 21, 2018

I would like to thank Kay & Erika for there exceptional service today at the Greensborough store. I hadn’t been fitted for some time and there assistance and expertise was fantastic. Thx so much ladies. Nicole

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Bras N Things Official

Hello Nicole, Thank you so much for a great review! We have shared your experience with the rest of the Bras N Things team and Kay and Erika will be commended for their fabulous service! Thank you... read more »

Melbourne,, Victoria

  • 10 reviews
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  • 3 answers
  • 8 helpful votes
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Bad customer service

1 out of 5, reviewed on Feb 17, 2018

Although I was measured I know I am a 16C. She gave me size 14D. I told her the bra is too tight and that at the side I was spilling out. Her reply was that the cup was correct. I then said I should not look like this from the side. Please get in store larger size bras. If you purchase a bra that is toooooo small around you, you can not breath correctly or feel comfortable. There should be no spilliage anywhere. I then went to Target and got great assistance.

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Bras N Things Official

Hi Happy Eco, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience with us. If you would like to send us an email at customers@bra... read more »

Hobart

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Appreciation for a girl assistant josie

5 out of 5, reviewed on Jan 28, 2018

I would like to thank josie in bras n things who is working at hobart city shop for her lovely help for getting the right bra size for me. Josie was so helpful and smiley all the time she is really professional in her job and knows what she is doing
I even returned back one week later to buy more because of her help.
Thank you so much josie for your lovely help

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Bras N Things Official

Hello Farah, Thank you so much taking the time to write such a lovely review. We have shared your feedback with the rest of the Bras N Things team and Josie will be sent a congratulations from our... read more »

My pleasure

Verified Customer

Great service, including for a husband!!

5 out of 5, reviewed on Jan 05, 2018

Excellent, friendly service from the ladies in Garden City today. Went out of their way to help my wife find the right things and were great to me too :-)

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Bras N Things Official

Hello Jas, Thank you for sharing your experience! We are so pleased to hear about this and have passed over your feedback to the rest of the Bras N Things team. Garden City Store will be commended... read more »

Awesome customer sevice

5 out of 5, reviewed on Jan 02, 2018

Can’t thank Jess at Mandurah Forums BnT enough! My daughter suffers from anxiety and self image issues and Jess made her feel comfortable and beautiful. Her professionalism is above and beyond anything I expected in today’s customer service industry. Thank you Jess you made a young woman very happy.

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Bras N Things Official

Hi Jacqui, Thanks so much for taking the time to share your experience with us! We have passed your feedback onto the rest of our Team here at Bras N Things and Jess will receive a congratulations... read more »

Horrible ordering Online

1 out of 5, reviewed on Dec 14, 2017

i ordered my bra online and when it came the cups were the right size but the bad couldn't reach the full way around the width of my chest. also very horrible material wouldn't recommend buying from there again and way over priced.

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Bras N Things Official

Hi Lucy, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience. If you would like to send us an email at customers@brasnthings.com ... read more »

  • 7 reviews
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  • 8 helpful votes
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Great products, great service

5 out of 5, reviewed on Dec 04, 2017

I've bought from them many times now. There's a great range of products (though they really NEED to work on extending the range of sizes). They have great deals and sales that make it easier to buy something fancy every now and then.
Everything is always of good quality and I've been complimented on some of the items I've worn (such as a bodysuit).
The payment options are great (AFTERPAY!) and their shipping is crazy fast and wonderful. I've never waited more than 2-3 days for my items, and I live in a rural area! They're always packaged nicely, in nice bags and all tags attached. There's nothing like getting a delivery and the excitement of unwrapping everything. I've never even paid shipping if I'm honest, it's free over $99 and sometimes in certain deals. They offer click n collect (yay) and free returns and exchanges (YASSS).
Almost everything I've ever bought has fit well, and I can easily exchange if I need so I love them!

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Bras N Things Official

Hello Renak01, Thank you so much for such a lovely review! We are so pleased to hear that you are pleased with all aspects of the Bras N Things shopping experience! We have shared your wonderful f... read more »

Penrith

  • 4 reviews
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Easiest company I have ever dealt with when needing to refund a product

5 out of 5, reviewed on Nov 16, 2017

Everybody knows the quality of bras and things is exceptional. That's so is there customer service and their approach to refunding customers for whatever reason including change of mind. Which I find is exceptional considering trying to exchange intimate apparel let alone refund is almost impossible say thanks bras and things for making shopping easier

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Bras N Things Official

Hello Lindzz,

Thank you so much for taking the time to share your experience. We are so happy that your are pleased with our Returns Policy and service and we look forward to you shopping with us again in the future.

- Francesca @ Bras N Things! x

Long time customer going elsewhere

2 out of 5, reviewed on Nov 09, 2017

I have shopped at bras and things forever. I loved the good quality lasting underwear and bras in designs that were elegant and could be worn under every day clothes. HOWEVER, my last bunch of bras and underwear I have purchased only a few months ago are already falling apart at the seams and the lace disintegrating.
What a waste of money. I will be finding somewhere else to buy my underwear bras and lingerie from now on.

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Bras N Things Official

Hi Jodie, Thank you for taking the time to share your feedback with us. We are very sorry to hear that this has been your experience. If you would like to send us an email at customers@brasnthing... read more »

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Questions & Answers

Do bras and things still do the exchanging old bras for new ones?

Daisy B asked on Jul 16, 2018

Answer this

If your bra is worn out BUY A NEW ONE! Do you return your car or shoes when they get old? Like if you've worn it out why be scabby... Bras aren't designed to last forever. They do return faulty items but if you've worn it out that's literally life and time to go shopping!

Hello I'm a always seeing nice sexy bra's for the younger girls who aren't big busted and nothing for the larger size women. I am a size 22 B or C cup I would like to see some sexier bra's for the big bust women in this country .I have seen some nice bra's but they don't make them in that size or bigger sizes I would like it if your company would think of the larger women and make them in larger sizes would be very appreciated if you can think of the women like us and do what we would like? Thank you Cherie

cheriie asked on Feb 23, 2018