• 12 reviews
  • 1 comment
  • 2 answers
  • 13 helpful votes
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No idea

2 out of 5, reviewed on May 21, 2018

Took my daughter to Bras N Things in MacArthur Square. There are literally no other options in this area to buy bras for young girls otherwise I wouldn’t ever go here. The staff are lovely but they have no idea what they are doing. The young girl “measured’ my daughter and then came out to get a bra. While doing so she told me how the measuring process “isn’t very accurate” Say what? ...I don’t blame the girl . I think this comes down to the minimalist training these girls are given by the BrasN Things company.. Over the years I have been fitted for bras in lingerie stores and there is lot more that goes into the training of someone to fit a bra than handing her a measuring tape. When you have someone who is properly trained they give you confidence that you are going to leave the store with something that is properly fitted, and a properly fitted bra is very important at all ages. Where as we left Bras n Things thinking ok I guess that one will do. We have been in this store on two separate occasions and been fitted by 2 different girls, both lovely but the same experience of very limited understanding of how to measure and fit a bra. I have no doubt the girls at bras n things are “trained” just not trained very well. The products themselves are cheaply made and over priced. Bras N things needs to put a bit more into training and support (pardon the pun) of its staff if they claim to be providing Bra Fitttings. As I said earlier the staff are lovely and very helpful they just need better training in how to fit a bra. It seems to me the company like to provide the illusion that they are giving you a fitting without actually giving a proper fitting Lift your game BrasN Things. Having a market monopoly you should have plenty of money to invest in your staff

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Bras N Things Official

Hello Jibberjabber, Thanks for taking the time to provide your feedback. We are so sorry to hear that you have had a poor experience when shopping in our Macarthur Square Store and we would love t... read more »

The problem lies with your brand, and it’s paint by numbers method of teaching staff of how to fit a bra properly. It doesn’t work, and is a half arsed way of pretending that Bras N Things provid... read more »

Lousy service

2 out of 5, reviewed on May 13, 2018

Bought a fleece robe as a gift at the Cockburn Gateway store. Girl at the counter stuffed it into a small paper bag. I asked for a larger bag, she pulled out a plastic bag and literally scrunched up the item and stuffed it into the bag. I’ve bought items at brasnthings before and never have I had any purchase packaged so poorly. Half a mind to return the item and buy something else from some other store.

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Bras N Things Official

Hello JCM, We are sorry to hear that you have had a poor experience at our Cockburn Gateway Store. If you would like to send us an email at customers@brasnthings.com and attention the subject line... read more »

Third time got it right!

3 out of 5, reviewed on May 01, 2018

So went to the Rockingham store to get properly fitted as I've had 3 children so wanted some comfortable bras that didn't dig into my rib cage and I could wear all day. Well after being in there for a good 45min I walked out with two that seemed comfy when your tried them on for 5min, however after wearing them they did exactly everything I didn't want! I brought them back and got a different lady, she measured me up again and gave me two different ones which were even worse, one was way too small to wear and I told her that in the dressing room and she said after a while it'll stretch so you'll be fine!

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Bras N Things Official

Hi Onnie, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience. If you would like to send us an email at customers@brasnthings.com... read more »

Best customer service!

5 out of 5, reviewed on Mar 28, 2018

I would like to thank Bonnie from the Highpoint store, for her genuine helpfulness and impeccable customer service. This is sadly hard to come by these days, I literally left the store with my purchases with a big fat smile on my face! She appears to be a model employee and I hope she receives the praise she deserves.
Right down to introducing herself and using my name through the fitting, while also helping at least 3 other ladies! Thanks again!

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Bras N Things Official

Hello Lizzie! Thanks so much for the great review! We are so pleased to hear that you were happy with service from our lovely Bonnie and we have passed the feedback onto the rest of the Bras N Th... read more »

My new bras

5 out of 5, reviewed on Feb 25, 2018

My new purchase of my sapphire bras and knickers matching them are so comfortable awesome. I bought online it was so quick didnt take long .
They are the best bras i will always buy online

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Bras N Things Official

Hi Lara,

Thanks for taking the time to share your experience! We are so pleased to hear that you are happy with your purchases and our service and we look forward to you shopping with us in the future.

- Francesca @ Bras N Things x

Great service

5 out of 5, reviewed on Feb 21, 2018

I would like to thank Kay & Erika for there exceptional service today at the Greensborough store. I hadn’t been fitted for some time and there assistance and expertise was fantastic. Thx so much ladies. Nicole

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Bras N Things Official

Hello Nicole, Thank you so much for a great review! We have shared your experience with the rest of the Bras N Things team and Kay and Erika will be commended for their fabulous service! Thank you... read more »

Melbourne,, Victoria

  • 10 reviews
  • 4 comments
  • 3 answers
  • 8 helpful votes
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Bad customer service

1 out of 5, reviewed on Feb 17, 2018

Although I was measured I know I am a 16C. She gave me size 14D. I told her the bra is too tight and that at the side I was spilling out. Her reply was that the cup was correct. I then said I should not look like this from the side. Please get in store larger size bras. If you purchase a bra that is toooooo small around you, you can not breath correctly or feel comfortable. There should be no spilliage anywhere. I then went to Target and got great assistance.

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Bras N Things Official

Hi Happy Eco, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience with us. If you would like to send us an email at customers@bra... read more »

Hobart

  • 1 review
  • 1 comment
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Appreciation for a girl assistant josie

5 out of 5, reviewed on Jan 28, 2018

I would like to thank josie in bras n things who is working at hobart city shop for her lovely help for getting the right bra size for me. Josie was so helpful and smiley all the time she is really professional in her job and knows what she is doing
I even returned back one week later to buy more because of her help.
Thank you so much josie for your lovely help

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Bras N Things Official

Hello Farah, Thank you so much taking the time to write such a lovely review. We have shared your feedback with the rest of the Bras N Things team and Josie will be sent a congratulations from our... read more »

My pleasure

Verified Customer

Great service, including for a husband!!

5 out of 5, reviewed on Jan 05, 2018

Excellent, friendly service from the ladies in Garden City today. Went out of their way to help my wife find the right things and were great to me too :-)

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Bras N Things Official

Hello Jas, Thank you for sharing your experience! We are so pleased to hear about this and have passed over your feedback to the rest of the Bras N Things team. Garden City Store will be commended... read more »

Awesome customer sevice

5 out of 5, reviewed on Jan 02, 2018

Can’t thank Jess at Mandurah Forums BnT enough! My daughter suffers from anxiety and self image issues and Jess made her feel comfortable and beautiful. Her professionalism is above and beyond anything I expected in today’s customer service industry. Thank you Jess you made a young woman very happy.

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Bras N Things Official

Hi Jacqui, Thanks so much for taking the time to share your experience with us! We have passed your feedback onto the rest of our Team here at Bras N Things and Jess will receive a congratulations... read more »

Horrible ordering Online

1 out of 5, reviewed on Dec 14, 2017

i ordered my bra online and when it came the cups were the right size but the bad couldn't reach the full way around the width of my chest. also very horrible material wouldn't recommend buying from there again and way over priced.

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Bras N Things Official

Hi Lucy, Thank you for taking the time to share your feedback with us. We are sorry to hear that you have had a poor experience. If you would like to send us an email at customers@brasnthings.com ... read more »

  • 6 reviews
  • 1 answer
  • 7 helpful votes
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Verified Customer

Great products, great service

5 out of 5, reviewed on Dec 04, 2017

I've bought from them many times now. There's a great range of products (though they really NEED to work on extending the range of sizes). They have great deals and sales that make it easier to buy something fancy every now and then.
Everything is always of good quality and I've been complimented on some of the items I've worn (such as a bodysuit).
The payment options are great (AFTERPAY!) and their shipping is crazy fast and wonderful. I've never waited more than 2-3 days for my items, and I live in a rural area! They're always packaged nicely, in nice bags and all tags attached. There's nothing like getting a delivery and the excitement of unwrapping everything. I've never even paid shipping if I'm honest, it's free over $99 and sometimes in certain deals. They offer click n collect (yay) and free returns and exchanges (YASSS).
Almost everything I've ever bought has fit well, and I can easily exchange if I need so I love them!

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Bras N Things Official

Hello Renak01, Thank you so much for such a lovely review! We are so pleased to hear that you are pleased with all aspects of the Bras N Things shopping experience! We have shared your wonderful f... read more »

Penrith

  • 4 reviews
  • 3 answers
  • 1 helpful vote
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Verified Customer

Easiest company I have ever dealt with when needing to refund a product

5 out of 5, reviewed on Nov 16, 2017

Everybody knows the quality of bras and things is exceptional. That's so is there customer service and their approach to refunding customers for whatever reason including change of mind. Which I find is exceptional considering trying to exchange intimate apparel let alone refund is almost impossible say thanks bras and things for making shopping easier

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Bras N Things Official

Hello Lindzz,

Thank you so much for taking the time to share your experience. We are so happy that your are pleased with our Returns Policy and service and we look forward to you shopping with us again in the future.

- Francesca @ Bras N Things! x

Long time customer going elsewhere

2 out of 5, reviewed on Nov 09, 2017

I have shopped at bras and things forever. I loved the good quality lasting underwear and bras in designs that were elegant and could be worn under every day clothes. HOWEVER, my last bunch of bras and underwear I have purchased only a few months ago are already falling apart at the seams and the lace disintegrating.
What a waste of money. I will be finding somewhere else to buy my underwear bras and lingerie from now on.

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Bras N Things Official

Hi Jodie, Thank you for taking the time to share your feedback with us. We are very sorry to hear that this has been your experience. If you would like to send us an email at customers@brasnthing... read more »

brisbane

  • 6 reviews
  • 1 helpful vote
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customer service

5 out of 5, reviewed on Nov 09, 2017

I recently had a issue with items not arriving, after i spent time between bras and thibgs customer service and the shipping company, the customer service rep followed up where my package was, and what had happened, getting back to me within the hour. The item which had been missing arrived the next day. Customer service is very easy to deal with.

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Bras N Things Official

Hi Bec,

Thank you for taking the time to share your experience with us! We are so pleased to hear that you are happy with our service! Thanks for choosing Bras N Things and have a fabulous week!

- Francesca @ Bras N Things! x

witnessed workplace bullying and receieved no service

1 out of 5, reviewed on Nov 02, 2017

I went to my local store in sugarlands. I have not been in in so long due to being too big and nervous. I think it was the 25th of November when I went in. At first the two girls seemed bubbly but as I was walking around the shop I heard one say to the other that she was( I wont swear but she said something that sounds like hissed off) that she had to be there in the afternoon and that the other girl was too focused on the change rooms and not getting out all the stock. I didnt see name badges of the girls but they looked young. I feel this is the wrong atmosphere for your company which should be about helping other ladies. the visit left a sour taste in my mouth and I awkwardly walked out. I think Bullying is a topic that needs to be brought back into the spot light and i hope I never have to see it again.

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Bras N Things Official

Hi Steph, Thank you for bringing this to our attention and we sincerely apologise that this has been your experience. This is certainly not the level of service we expect from our Team Members an... read more »

Australia

  • 13 reviews
  • 3 comments
  • 8 answers
  • 2 helpful votes
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Always a good shopping experience

5 out of 5, reviewed on Oct 04, 2017

Bras n Things is a retailer I have no concerns about shopping online with. Their quality is always the same, and their sizing is perfect. My latest purchase shipped within 2 days and they often have really good sale items.

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Bras N Things Official

Hello Rosequartz Thanks so much for the great review! We are so pleased to hear that you are happy with all aspects of the Bras N Things online shopping experience! We have passed your feedback ov... read more »

Vic

  • 3 reviews
  • 1 question
  • 3 helpful votes
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Amazing Customer Service!

5 out of 5, reviewed on Aug 17, 2017

So happy with the customer service I recieved, this company really care about there customers thankyou so much bras and things! ill definitely be back to purchase more items .

1 person found this helpful, do you? Yes

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Bras N Things Official

Hi Jean, Thank you for taking the time to share your experience! We are so pleased to hear that you are happy with our service here at Bras N Things and we have passed your feedback onto the rest ... read more »

melb

  • 4 reviews
  • 4 helpful votes
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love love love

5 out of 5, reviewed on Aug 11, 2017

LOVE Bras n Things! I have already made at least one online order a month this year.. my only criticism is the sizing... I wish they had a bigger variety of small sizes, such as bodysuits and knickers in a 6 or a larger range of bras with an 8 back for us slender girls.

1 person found this helpful, do you? Yes

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Bras N Things Official

Hi Boss, Thank you for taking the time to share your lovely feedback. We are so pleased to hear that you are happy with our service and we have also passed your feedback onto our Product Team for ... read more »

Verified Customer

A wow experience!!

5 out of 5, reviewed on Aug 11, 2017

I want to thank Vinna from Southland store for the best customer experience I ever had! She amazed me!She went more then above and beyond! I wanted to buy the whole store! We should have more sales people out there like Vinna!! Perfect customer service experience!! Thanks Vinna ! Alex

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Bras N Things Official

Hi Alex, Thank you so much for sharing your experience with us! We are so pleased to hear about such a high level of service from our lovely Vinna! We have passed your feedback onto the rest of t... read more »

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Questions & Answers

Hello I'm a always seeing nice sexy bra's for the younger girls who aren't big busted and nothing for the larger size women. I am a size 22 B or C cup I would like to see some sexier bra's for the big bust women in this country .I have seen some nice bra's but they don't make them in that size or bigger sizes I would like it if your company would think of the larger women and make them in larger sizes would be very appreciated if you can think of the women like us and do what we would like? Thank you Cherie

cheriie asked on Feb 23, 2018