Craigieburn

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Average Product & Poor Customer Service

2 out of 5, reviewed on Sep 28, 2017

I have ordered protein powders from this company a couple of times before & was happy with the delivery & product. This time I ordered BCAA powder in addition to my protein powder & received it promptly. No issues so far. Upon trying the BCAA powder, I found that the mixability & taste of the product wasn't good at all & emailed their customer service enquiring about their returns process. All I wanted was a store credit so I could choose a different product instead of the one I received. The rep [name removed] who replied back was least helpful & tried to fob off responsibility saying the product was better tasting than the raw version & I should give that a try! Although, I clearly mentioned that I wasn't happy with the product, he made no efforts to address my concerns & didnt even bother replying when I mentioned that I was disappointed with their service.
I have shopped with other supplement companies (AminoZ) that happily take back products (they paid for return shipping as well) & provided refunds when I haven't been happy with a purchase. I guess I'll go back to ordering with them in future.

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Bulk Powders Australia Official

Hey Raj; We’ve reviewed the correspondence with our customer services; As our customer rep mentioned, you need to be comparing apples with apples and if have never experienced the product in pure f... read more »

I also mentioned mixability in addition to taste & the product just doesnt mix well. In any case, if a customer is unhappy with the product, I believe its good customer service to offer to take i... read more »

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No free gift

2 out of 5, reviewed on Jul 31, 2017

I deliberately ordered a lot so as to get the free gift & I never got it. Really angry at this false advertising!

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Bulk Powders Australia Official

Hi Tina. We hope you enjoyed the $28.00 discount you received on this order. The free gift offer is fully controlled by the user prior to purchasing, once your order meets the free gift rule the... read more »

Yes im aware and I selected the Glutamine gift but never recieved it!!

Bulk Powders Australia Official

Hi Tina, thanks for the reply, if you could please refer back to your invoice you'll see there is no gift added to the product list, these are the same details our dispatch crew receives when pick ... read more »

Adelaide

  • 4 reviews
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  • 1 helpful vote
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Beware

2 out of 5, reviewed on Apr 21, 2016

One of the products was contaminated with bits of plastic. I emailed them to inform them but never heard back.

Not buying from them again.

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Bulk Powders Australia Official

Hey Bear, we respond to all emails within 24 hours or less, we're always here to assist, there are no emails of this nature in our inbox. Plastic contamination is impossible given our HACCP plan an... read more »

I sent an email with a pic of the plastic involved and never received a reply.
It was several months ago.

Bulk Powders Australia Official

Feel free to provide more details to our customer serves team helpdesk@bulkpowders.com.au

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Questions & Answers

Are you shipping from NZ? Ordering mct power and wonder how long to deliver to Christchurch central? Thanks

Mands H asked on Sep 23, 2017

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Hi there, you can order from our NZ online store https://www.bulkpowders.co.nz generally from the time your order is received, processed, dispatch and delivered takes 2-3 working days.

Can u please send me the nutritional profile for NATURALLY FORMULATED WHEY PROTEIN ISOLATE chocolate i would like to see the exact carbs and sugar contents thankyou

Krystal asked on Mar 26, 2017

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Hi will let u know when I receive it should b a few days just ordered my first lot

Ok thanks

Hi, my partner is ' Lactose intolerant', which protein shake would you recommend for "Muscle Mass" and what is the nicest flavor? Cheers

Jody asked on Nov 17, 2016

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Hey Jody, thanks for reaching out, please checkout the following link: https://www.bulkpowders.com.au/blog/2014/03/lactose-intolerance-and-protein-powder

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