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Heyfield

  • 2 reviews
  • 1 comment
  • 4 helpful votes
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Verified Customer Insurance claim made

Disgraceful service.

1 out of 5, reviewed on May 15, 2018

Took out Full Comp insurance on my work Van for market value, which at the time of accident was between $15K and $19K. Paid my premium on time every year. My Van was T Boned, a write-off. It took these people 4 weeks just to look at my damn car. The blamed everyone for the delay, including the towing company that picked my Van up at the accident scene. They said the towing company would not transport my Van to them, they wanted more money. This of course has nothing at all to do with BUPA's responsibilities. They are the one who has to assess my claim and if they cannot get the Van delivered to them, then they go to the Van. That is the way it works, they assess the car asap, if the car cannot be brought to them then they go to the Van. But BUPA claimed they were held up because the other company wouldn't bring the Van to them. Then, after forcing me to wait a month for them to look at my Van then offered me $10K, telling me that my Van had scratches and dents on it. Of COURSE it had scratches and dents, it was a WORK Van.

I lost customers and my business suffered because of the time it took these people to do what they promised to do, to get my claim done quickly and to keep me on the road. 4 weeks before they so much as look at my Van is totally disgraceful by any standard. Then they try to cheat me, their assessor did what assessors do, attempted to bully me into taking their offer. He told me that he had found a Van,,,,A VAN, not 3 or 4, not a 'few' but A Van like mine for $10K, so that meant that the market value for my Van was now only $10K. I looked up the Van he had found, it was an unregistered, un-road worthy Van in NSW, I live in Vic. It was also the ONLY Van like mine under $15K anywhere online on every car sales site. I was so desperate, which of course was their plan all along, to make us so desperate to get back on the road that we will give up and accept whatever they offer. In the end I settled for $12K. I am now desperately trying to find a Van so that I can get my business moving again.

I have lost customers, and over the 5 weeks it took these people to finalise my claim I lost an estimated $7K in lost income, lost customers and the cost of hiring a Van. I could not even hire the Van I needed, all I could get was a SWB Van but I use a LWB, my business has suffered badly and I am now fearful that I may loose it. I will never again use these people, not ever, I would not use them to insure a billy cart. They WILL try to cheat you, they WILL do all they can to force you to accept a price much much lower than is fair. Ethics, Morals, Integrity are only words to these people, and I will NEVER go away, I will post this story every time I see their name, every time I have the chance to do so. I will now be the worst nightmare they could have, a man who has been cheated, who has seen his business suffer and possibly lost, a man who will never forget that BUPA promised me and then what they forced on me.

3 people found this helpful, do you? Yes

Comments
BUPA Financial Services Official

Hi there, I am extremely sorry to hear of your experience. To ensure this matter is followed up as soon as possible, could you please private message me with your name, policy number/claim numbe... read more »

I wanted to return and share the outcome of my issue with everyone. About a week after my complaint was posted, BUPA contacted me via phone. I would like to thank them for doing so, they spoke to m... read more »

  • 2 reviews
  • 1 comment
  • 1 answer
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Insurance claim made

disgusting customer service and delayed time to get car repaired

1 out of 5, reviewed on Apr 23, 2018

i had a car accident in january, from the time of the accident to the time i got my car back from the crash repairer it took an unbelievable 16 weeks. Never had an issue with insurance before but they wanted police reports which i did and then they lost the original report so i has to do it again amd this time personally hand delivered it to the adelaide office. Because i refused to pay for the police report it was delayed even further, i believe i shouldnt have had to pay for the report as i pay car insurance for a reason. The counless phone calls and running around added to the stressful situation. The time it took was just disgusting i will be changing all my policies to a competitor- will not recommend to anyone after this horrible experience.

Was this review helpful? Yes

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BUPA Financial Services Official

Hi Kath76, We are sorry to hear of your accident and your experience. I would like to ensure this matter is followed up. Could you please private message me with your name, policy number/claim nu... read more »

if you would like to follow up on this - feel free to private message me

Brisbane

  • 8 reviews
  • 1 helpful vote
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Got it together with healthcare insurance. Decent price

3 out of 5, reviewed on Feb 07, 2018

Got the insurance as i got a huge discount purchasing this together with my health insurance. However, on the discussion with the representative try to be more detailed as their focus will be more on pushing the product to you rather than informing what are you getting yourself into.

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Adelaide

  • 13 reviews
  • 4 comments
  • 4 answers
  • 10 helpful votes
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Best price and excellent service through CGU

5 out of 5, reviewed on Jun 21, 2014

Went with Bupa car insurance because it was the cheapest, and actually turned out to be the best. Had my first ding in 10 years and CGU handled the entire process - they were brilliant. Absolutely no issues, friendly people who explained the process to me. The claim was handled fast with no problems at all. I went into my preferred repairer, they sent the quote details to CGU and it was approved. Booked in my repair and just paid the $400 excess when it was done. Fantastic!

+ Cheapest for my car, CGU handles the entire claim process

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totally misleading company

1 out of 5, reviewed on Jun 18, 2013

Insurance documentation for our several cars was hopeless - with very poor documentation.
after changing some home policy details the company amended without notice a clause excluding all coverage of a younger drivers under 23yr on a car - just "because it had a turbo engine part" - this was our family hack around wagon. Separate prices not provided when asked for out 2 cars - appalling attitude of "customer service staff" over the phone.

+ originally was more competive

- Appaling documentation, attitude, service, and price increases to existing customers

3 people found this helpful, do you? Yes

Canberra, Australian Capital Territory

  • 2 reviews
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Expensive

2 out of 5, reviewed on Nov 07, 2012

Just got quotes from 3 different insurance companies and BUPA (HBA) came up with by far the most expensive. On a comparison NRMA had the cheapest premium but wanted a massive $115 per annum to pay by the month ! OnePath were comparable in that they quoted a premium slightly higher than NRMA but they don't charge for monthly instalments. BUPA were close to $400 (50-60%) dearer than both NRMA and OnePath.

+ They had a couple of positive reviews where most insurance companies get none.

- Too Expensive

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  • 1 review
  • 2 helpful votes
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Stay clear

1 out of 5, reviewed on Apr 15, 2012

If you call at 4pm on a Friday from WA, you get put through to CGU, who I then had a big fight with as they said they have nothing to do with HBA!!
turns out they do take messages for them, as HBA doesnt open again until Monday

+ It's cheap and nasty

- Terrible service! never opened at the weekend! not good for WA people

2 people found this helpful, do you? Yes

SUNSHINE WEST, VIC

  • 10 reviews
  • 2 answers
  • 32 helpful votes
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Great car insurance

5 out of 5, reviewed on Feb 03, 2012

They will guarantee not to increase premium for one at fault claim if rating 1, offer 3 year new car replacement, all sorts of free inclusions.

+ Reasonably priced, great features

- Does not offer flexible excess to reduce premium, unless you choose cover for drivers under 25

3 people found this helpful, do you? Yes

  • 13 reviews
  • 8 comments
  • 2 questions
  • 27 helpful votes
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Excellent

5 out of 5, reviewed on Jan 24, 2012

Downgraded to a third party insurance now and found them to be the cheapest ! Had a great experience earlier on a not at fault claim so Highly recommend them.

+ Cheaper Premium and discount for excluding under 25 drivers, My wife and I are both between 25 - 30 . HBA was cheaper than AAMI , RACV &

- None really

3 people found this helpful, do you? Yes

  • 1 review
  • 2 helpful votes
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Good

4 out of 5, reviewed on Aug 19, 2011

Just joined HBA. I was gonna join Budget direct, but got worried when I saw the reviews. Surprisingly, HBA gave me a cheaper quote. It was very easy to join and the policy seem very good (descent excess, good overall protection). I've just joined, so it's to early to tell the cons...

+ cheap and very good policy

- Too early to tell

2 people found this helpful, do you? Yes


Questions & Answers

I have 2 cars 1 belongs to my wife and the other one is mine so I need 2 quotation (1)1991 Mitsubishi Pajero SuperWagon 4DR Wagon Auto 3.0 MPI DUEL FUEL. (2)2007 Holden Viva 5DR Hatchback Auto 1.8 MPI Petrol.

Desmond Lopez asked on Aug 15, 2011

Answer this

which state are you in?