Cook the meat and loose the bacon

3 out of 5, reviewed on Dec 09, 2018

Why is the meat never cooked? It always looks like it has been put on after the pizza is cooked with a bit of cheese over the top and put in microwave to melt cheese. And why am I getting whole rashers of Bacon on my supreme? A bit of bacon is nice but it should be cooked or at least a little bit brown and the fat taken off would make it not only look a lot more inviting to eat but would be a little less stringy to chew. Apart from the meat- gr8 pizzas. Good crust.

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I'm sorry to hear that your meal was not up to expectations. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concer... read more »

Do not hive them your email!!

1 out of 5, reviewed on Dec 08, 2018

Within 9 hours of ordering a pizza and using my personal email address that is VERY rarely shared, I am now being peppered with spam emails for online casinos. Not only are their pizzas bad they have zero security on their servers. Either that or they are selling your 1st party data to boost their revenue. Either way I believe Dominos pizza are breaking the data security/privacy laws.

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Don’t ever buy pizza from dominos

1 out of 5, reviewed on Dec 07, 2018

We order veg pizza 6 times. Out of 6 times 4 times we received beef or meat in my veg pizza whenever we called to the store they offer the free pizza that’s it.

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Hervey Bay, Qld

  • 13 reviews
  • 1 comment
  • 11 answers
  • 28 helpful votes
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Empty Pizza!

1 out of 5, reviewed on Dec 07, 2018

Just a few mins ago I order a pepperoni New Yorker. It was supposed to have double cheese double meat and double pepperoni. What i got was a base no cheese on it not even a sprinkle. one piece of meat one piece of pepperoni and that was it! cost me $50 and I got nothing! and the physical receipt i got was a blank! I rang them up to tell them about it and response I got was "you bought it its your problem no can do and when we put extra on a pizza we only put 0.0001 grams extra of any topping! which is nothing! and said we cant refund you??!! terrible service! Keep away from dominoes!

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Price changed

2 out of 5, reviewed on Dec 05, 2018

Couldn’t get through on the phone. Price tripled. Long wait. Staff are great, telephone people are not. Rude bored and not enough time
For the customer

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Domino's Pizza Official

I'm very sorry to hear about your experience, Kerry. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as we... read more »

Verified Customer

Extremely bad

1 out of 5, reviewed on Dec 05, 2018

Ordered a pizza well more like bread with cheese as there was barely any meat on it. Please note I also paid $3 for extra bacon. Extremely unhappy as I rarely get take out and this was a treat for myself and my partner. Never again will I get Domino's absolutely pathetic.

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Domino's Pizza Official

I'm very sorry to hear about your experience, Rob. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as well... read more »

Sydney

  • 6 reviews
  • 8 answers
  • 1 helpful vote
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Much better in the last few months vs previous years

5 out of 5, reviewed on Dec 05, 2018

I order from the Cox Road North Ryde branch. In the past I submitted a couple of bad reviews of the food quality (not enough sauce, stale tough duck meat for their special duck pizza etc) and due to experiences the past few years I don't often order pizza much nowadays (Aldi does an awesome rustic frozen pizza!). But in the few times I did in the past few months, the quality from this branch has been a lot more consistent & they have to be commended.

Today for example, I got the 2 for 1 Tuesday deal & the Firebreather & Philly Cheese Steak pizzas were perfectly cooked. The thin & crispy as well as perfecto bases were not burnt or hard, just had the perfect level of crunch. They looked great esp with the vibrant colour in the tomatoes & other vegies, And most importantly the taste matched the looks. Very impressed. And even the value range pizzas have been cooked consistently well the last few months. Their gluten free base option has always been a special experience too, worth trying if you haven't before.

Probably most people only bother to review if they have a bad experience but these guys really deserve a great review this time around. The management definitely did something to ensure consistency & a truly enjoyable feed. I was going to post photos of the 2 pizzas I ordered today but can't seem to do so on this website, so will also post this review on others that have photo options!

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good price but terrible customer service

2 out of 5, reviewed on Dec 05, 2018

pizza missing ingredients and terrible customer service. delivery driver didn't have eftpos machine even though I told them that I was paying by card when on the phone.
driver said the other guy has it. so I had to scrounge around for cash to make payment. by this time pizza is cold and missing the extra bacon I asked for. terrible customer service!

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Domino's Pizza Official

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Side orders

5 out of 5, reviewed on Dec 04, 2018

Dominos needs to update side order menu with addition of Salads plz.!!
Otherwise a great new pizza menu for the customers...!
Very helpful and friendly staff.

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Verified Customer

Extremely poor delivery management

1 out of 5, reviewed on Dec 04, 2018

Ordered lunch for a large group at work. The website offered 20 minute delivery - which is claimed is only offered when their model says its achievable. ETA lunch 12:15. after the 20 minutes the site said the food hadn't left the store, but the excuse given for delay was "road conditions". ETA 12:37. At some point the food claimed to leave the store. Driver ([name removed]) GPS is not available. 12:37 passes. Phone store. they claim to talk to driver. Its 5 minutes away. 10 minutes later, call store again "we don't know... 3 minutes". Food arrived after 1pm, driver was not [name removed]. Of course people had meetings etc to go to.

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Domino's Pizza Official

I'm very sorry to hear about your experience, Bruce. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as we... read more »

Springdale heights, Nsw

  • 2 reviews
  • 1 comment
  • 1 question
  • 2 answers
  • 3 helpful votes
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Customer service leaves a lot to be desired

1 out of 5, reviewed on Dec 03, 2018

So a couple of months ago I posted a review about Domino's "authentic" New York pizza. Not only was I overcharged for in the review I stated that there was nothing authentic about the pizza, except maybe the box. I grew up in NY so I know what authentic NY pizza should look and taste like, and of course Domino's is not it, by far. After my review was posted, Domino's rep contacted me and apologized for my bad experience and sent me a voucher number for another NY pizza. I decided to give it one more chance. It took me a while but the other day I tried to use the voucher and it was invalid. I even called the store and they tried it, and told me it's invalid. So my Domino's experience just went from bad to worse. When the vouchet turned out to be invalid, I wrote back to original email which had the voucher number on it, letting them know it's invalid and never heard back. So not only is the pizza bad but customer service sucks too. Oh well.

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Domino's Pizza Official

I'm very sorry to hear about your experience, Helen. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern when s... read more »

I don't have any more information than what I already wrote. I think you were the one who initially reached out to me on my original review after which I ended up with invalid voucher . It seems to... read more »

Cold, slapped together poor ingredients

1 out of 5, reviewed on Dec 03, 2018

I have found that the price vs quality is 1/10

I we my family and I will endeavour to tell others our experience and recommend another establishment
The pizza is terrible

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Very disappointed

1 out of 5, reviewed on Dec 03, 2018

I ordered 3 pizzas, a chips and a Pepsi. Was charged way too much and including a $26.00 cheesy garlic pizza of a $71.00 order. There large pizzas are way too small. What a bloody joke Domino’s, will never order again from you!

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Domino's Pizza Official

I'm very sorry to hear about your experience, Cain. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as wel... read more »

i think you need to review your definition of large

2 out of 5, reviewed on Dec 03, 2018

I ordered two large pizzas last night. It was for two 9 year olds and a 5 year old. I thought oh well they can take some for lunch tomorrow. Got the two for one deal- great.... except I noticed how small the boxes were and thought hmm okay..... opening them I was shocked how small they have become. The Hawaiian was poorly made so they got even less as kids don’t wanna eat the crust at the best of times and the topping were nowhere near the edge. Suffice to say there was no left overs and I had to give them other food as they were still hungry. It’s a shame but I won’t order dominoes again. Thanks

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Domino's Pizza Official

Thank you for your feedback. I can confirm our size hasn't changed since last year. We do have the larger, New Yorker range if you’d prefer, and we also have a satisfaction guarantee. We’ve added o... read more »

Melbourne

  • 2 reviews
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Pathetic!

1 out of 5, reviewed on Dec 02, 2018

I ordered online an hour, before I wanted my order delivered. Tracking the delivery, and it said it had arrived...nope! It turned up over 15 mins late, and with no apology. The driver did call, and said it was 5 mins away. That was wrong!
On top of that, the pizza was average, cold and I will not be ordering again any time soon.

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  • 1 review
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  • 1 helpful vote
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So small

1 out of 5, reviewed on Nov 27, 2018

Domino's pizzas are getting smaller and smaller. I am shocked by the size and won't buy them anymore. The size feeds one person. I find I have lost faith with the company when they change the same amount and don't think we notice the huge reduction in size. We have now gone to crust. goodbye domino's.

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Domino's Pizza Official

Hi, Nat. Thank you for your feedback. I can confirm our size hasn't changed since last year. We do have the larger, New Yorker range if you’d prefer, and we also have a satisfaction guarantee. We’v... read more »

We hadn’t bought a pizza in a long while but your pizzas are definitely what I grew up knowing as the small size. I was shocked when my son showed me. Everyone’s talking about how you now only have... read more »

  • 16 reviews
  • 2 answers
  • 8 helpful votes
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Toppings

1 out of 5, reviewed on Nov 27, 2018

I usually order the same pizza from Domino's when I order from the Hollywood Plaza Store. Sometimes they are tasty other times they are really bland. One week there is good topping on them, the next week the topping is very sparse. What is going on here? My last order the pizza was disgusting. It was soft and soggy in the middle and loaded with oil. Has put me off Domino's for life. Will not be ordering again

1 person found this helpful, do you? Yes

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Domino's Pizza Official

I'm very sorry to hear about your experience. I would like more information to follow up. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as well as y... read more »

Delivery time is so bad I wouldn’t order again

2 out of 5, reviewed on Nov 27, 2018

The last 2 Domino's orders from mascot / mattraville have taken over an hour and a half each trip which is actually stupid.

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Honey I shrunk the Pizza??

2 out of 5, reviewed on Nov 27, 2018

Not sure what's going on, smaller pizza, and a new box?? Thanks for letting us know dominoes, Just lost a long term customer. Nobody likes a bait and switch.

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Domino's Pizza Official

Thank you for your feedback. I can confirm our size hasn't changed since last year. We do have the larger, New Yorker range if you’d prefer, and we also have a satisfaction guarantee. We’ve added o... read more »

Toppings

3 out of 5, reviewed on Nov 25, 2018

The pizzas are getting a bit on the less side with toppings from 12 months ago for value for money. The variety is great thou and the new shakes are amazing

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1 of 56 pages


Questions & Answers

What traditional pizza is the most popular with the customers? Or what would you recommend?

Apikali K asked on Nov 13, 2018

Answer this

I like the Godfather pizza

Why is it that your staff keep denying that the size of the pizzas have shrunk ? My tape measure doesn't lie and tried the prawn pizza, 6 prawns and soft cold doe and half cooked.

Kevin asked on Jun 23, 2018

Answer this

Hi, Kevin.

We’ve made a few changes to our pizzas this year.

o We’ve removed our Chef’s Best pizzas, so our premium pizzas are now larger than our former Chef’s Best range
o We’ve made an incremental change to our value and traditional range, reducing the dough by a few grams, while making sure customers get the same or more toppings per bite.
o We’ve added our New Yorker range, they’re 16”, with three times more cheese.

We want to provide affordable prices across our menu; by making an incremental change like this, we can make sure customers get the same or more toppings per bite – at the same low price. If you’re not satisfied, I’m happy to provide you a refund, or a store credit. Could you send us a PM here? http://bit.ly/2fjtJj9 Kindly include the details of your concern, as well as your Internet order number (found in your order confirmation email) or a picture of your receipt / any proof of purchase (if you did not order online). If you are unable to send us a PM, you may also email us at feedback@dominos.com.au or leave us feedback through https://www.dominos.com.au/inside-dominos/contact-us/feedback-form

Thanks,
Miguel

How many pizzas should I order for 44 people?

Liz asked on Apr 27, 2018

Answer this

Now that Dominos have shrunk the size of their pizzas that is an easy question - allow two pizzas per person!

See all 32 questions about Domino's Pizza