eBay

eBay

eBay
1.6

2,658 reviews

PositivevsNegative
13% · 3582,202 · 83%
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Return Claim MadeYes (386) · No (831)
Used service as aBuyer (900) · Seller (448)
Product Quality
1.4 (1,080)
Shipping
1.6 (680)
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Reviews

2,658 reviews
Queenie
Queenie2 posts
 

Didn't receive what I paid

More and more sellers on eBay sent items not like description, I received totally different one, even messaged them before. I complained they tried to compensation with a little money to cover for their bad quality and faulty item sent, I asked eBay help eBay said seller offer a return, sellers won't lost anything, they can re sell the item. We don't have responsibility, why did they send me the different one? If we still have to drive to post it back, we should buy in store, why we need to buy online? Then pay return post for nothing. Can't accepted. Lost money and wasting time. Seller wants me to remove the negative feedback but if I remove he/she won't refund me for sure with this seller. Show details
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Tom H.
Tom H.South East Queensland, QLD3 posts
 

Suspended account for no reason

Will never use ebay again. Permanently.suspendedy account for literally no reason. Won't tell me why. Won't speak to me to unsuspend it. Seems this is a common issue. They illegally withhold funds but because they won't speak with you, there's no way to resolve. And because it's too hard to start legal action, they get away with it. Fortunately there's now plenty of quality alternatives to this dinosaur of a platform. Show details
Dean
DeanSouth East Queensland, QLD6 posts
  Verified

The cost of using this service

12% of an item you sell is just pure greedy. Show details
Product Quality
Tom c
Tom cSydney, NSW9 posts
 

eBay global shipping caos

After 500 purchases on ebay I have had enough of their crap international shipping. The rates are high and the delivery time is dismal. My very last order with them went round in circles in America and then tracking said sent to overseas destination. One month later it appears the item never left America but was returned through DHLecommerce back to the seller. I need the item so I contacted eBay regarding the late deliver and said that I still wanted the item, but they just cancelled it and did a refund, knowing I still need the item. eBay sellers have little regard for their customers and so it seems eBay has little regard for it's members.
charbel123
charbel1234 posts
 

do not use ebay

scams, they over charge for delivery, if you want to return item they will not return , they will not help, they have no contact number, they will over charge you Show details
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Fartikus
FartikusMid North Coast, NSW22 posts
 

Conterfeit goods and misrepresented produts

eBay does not seem to care about the purchaser as long as they keep getting their cut of the sale. It does not appear to matter that some of the sellers on the eBay platform are out and out crooks, selling counterfeit items as well as falsely misrepresenting items that they are selling. As long as eBay are getting their money, they seem to turn a blind eye to any unscrupulous practices that are employed by some sellers. The only thing I can say with any certainty about eBay to any prospective purchaser is caveat emptor. Show details
Andrew G.
Andrew G.Far North Queensland, QLD4 posts
  Verified
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Nik K.
Nik K.
 

Ebay Australia is a scam platform

The eBay platform may pose certain difficulties for sellers who are newly established in the market. This is largely due to its policy permitting buyers to openly publish negative reviews. Furthermore, instances often arise where buyers purportedly do not receive their purchased items, especially when delivery has been managed through untracked channels of correspondence.
Paul W.
Paul W.Sydney, NSW3 posts
  Verified

EBay seller trending 2101 avoid

These people state that the parcel has been delivered . After trying to check with Australia post only to find that the tracking number is not there’s and then they say they will resend which they never do . They lie and steal your money and ebay won’t step in.
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John
JohnPerth, WA8 posts
  Verified

Mindful of ordering headphones on ebay

The price was great But found out later they were used and battery life only 25% no warranty. Ebay stepped in and got refund so that was good but I would not try to buy similar again from ebay.
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disappointed buyer
disappointed buyerSydney2 posts
 
Steve N.
Steve N.Greater Melbourne (Metropolitan), VIC2 posts
 

Wake up eBay

I have been a highly rated eBay customer since 2002 and have a 100% positive rating that I used to be proud of. I now see eBay allowing very dodgy sellers that are getting many negative ratings every month and yet nothing is done about it. Time to wake up eBay or do you think you are too big to care? Show details
Cu2
Cu2Southwest, VIC52 posts
 
plastesine5
plastesine584 posts
 

Alright most Of The Times except for customer service

Used to be way better . Used to be absolutely no hassles then The pandemic came along things started to change including shutting down their call centres so have to contact eBay classifieds services online through email though if insist On using eBay classifieds services would highly recommend only buying items from sellers inside Here in Australia. American territories isn't too bad though might be better to avoid most other countries including the United kingdom Show details
Product Quality
Shipping
Hugh s
Hugh sMetropolitan Adelaide, SA9 posts
 

Horrible

Horrendous user experience and customer support.

My account got hacked and hacker was able to change associated phone number and I can’t get into my account.

Tried reaching out to service support cut call line doesn’t work and is automated and hangs up. Help is masked behind a useless chat bot and this important issue seems impossible to resolve!

Questions & Answers

QLDZDR
QLDZDR

Yes I purchased an item in first week if November 2023 as a Christmas present. The ETA was 22nd November 2023, which seemed too early, but better that it arrives to the recipient early and starts the pile of gifts that are waiting for 25th December.
The seller tells me that they have decided to upgrade the shipping service so I will find that it will arrive much earlier than the estimated date.

A few days before Christmas, the item still hadn't arrived so I sent a Christmas card (via an online custom card service) and included a link to an egift voucher for the value of the gift that had not arrived.

I fully expected that eBay guarantee would refund me because the item had not arrived.

I put my claim in. The eBay claim wasn't going to be instantaneous because the seller was making excuses. So I am out of pocket until I get the refund.

The eBay claim is bouncing back and forth and then a day before Christmas a shipping update is received. I am expected to wait a bit longer.

Seriously, it is too late and I already replaced the gift out of necessity.

Ten days after Christmas (so we are now January 2024) the item from eBay is dropped off at a post office. I wanted it to be returned to sender because I was claiming the refund, but I wasn't in control and the recipient received a notice from the Post Office to pick up the parcel.

The sender had my claim to eBay cancelled on the basis that the item was delivered successfully.

I disagree.... I am out of pocket.... I wasted a lot of time messaging back and forth.

So I will delay my next few purchases from eBay until I have satisfied my wallet that it has recovered from the double dipping/ loss.

Niru
Niru  

Same here, this was the first time I purchased from eBay and got disappointed. I am not sure whether I would purchase anything from eBay again. To my surprise, eBay didn’t even respond to my many emails

Asif
Asif  
Melissa
Melissa

Has anyone been receiving FAKE invoices using your Ebay/PayPal email address to purchase items on eBay that are over $500 ? I have received 3 scam invoices saying it's from recent eBay purchase's and they do have my PayPal email address correct but the name and address is showing a different people and different address's which are not me as I know I have not been buying anything, the last invoice today had the eBay's head office as the address to ship the item too, I tried calling the head office and they do not have anyone avail to pick up the phone, they should for this type of thing as I have been sending eBay a copy of these FAKE invoices and they don't seem to be doing anything about it. I am concerned and have reported it to the authorities, but I would like to see action.

plastesine5
plastesine5  
Melissa
Melissa  
Douglas Cope
Douglas Cope

Hi there I have purchased an item on eBay and I am still waiting for the item the order and purchase was the 17 /7 . Order number 0*09-10285-2892. Should I have a tracking number .?

plastesine5
plastesine5  
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Details

CategoryOnline Shops and Auction Shops
Offers Free Standard Shipping No
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Contact info for eBay

  • ABN: 22086288888

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