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Bundall

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

No problems

5 out of 5, reviewed on Sep 27, 2018

So far I have not a problem with this service.
All interstate deliveries very quick
No problems with my parcels

1 person found this helpful, do you? Yes

Sender or Receiver: Receiver

Great company

5 out of 5, reviewed on Sep 19, 2018

Was waiting for a parcel contacted them through facebook a lovely person went out of her way to contact the driver to get an eta helped me alot

Was this review helpful? Yes

Comments
Fastway Official

Hi Michael, Thanks for taking the time to let us know about your experience. Our local couriers are passionate about serving their communities and I’m glad you’ve seen evidence of this first-hand. ... read more »

  • 2 reviews
  • 1 comment
  • 1 helpful vote
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Sender or Receiver: Receiver

Great service

5 out of 5, reviewed on Aug 31, 2018

As a X fastway courier driver from the Newcastle depot all I can say Steve who does the Swansea run should be congratulated on a outstanding job

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Wayne,
Thanks for taking the time to let us know about your experience.
We’ll inform the courier of this terrific experience, and I’m sure he’ll appreciate such great feedback.
Hope to hear from you again in future,
Joshua

Thank you

Sydney

  • 12 reviews
  • 4 comments
  • 6 helpful votes
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Verified Customer Sender or Receiver: Receiver

One of the best courier companies I've dealt with.

5 out of 5, reviewed on Aug 30, 2018

One of the best couriers I've dealt with. Delivery is always ridiculously quick, service is great. They bring up heavy stuff for me. Very friendly, helpful driver I've dealt with. Never had a problem with these guys and I've had many deliveries from them!

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Krissie,
Thanks for taking the time to let us know about your experience.
We love to delight our customers and I’m glad to see your local Sydney depot delivered for you.
We hope to hear from you again soon,
Joshua

Sender or Receiver: Receiver

Fast delivery

5 out of 5, reviewed on Aug 28, 2018

Yes and company i braught item from put wrong address on it.Spoke to fast way depot and they organised driver to deliver to correct address on the same day

Was this review helpful? Yes

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Fastway Official

Hi Darryl, Thanks so much for getting in touch. We love to hear from happy customers. Our local couriers are passionate about serving their communities and I’m glad you’ve seen evidence of this fir... read more »

Atherton

  • 2 reviews
  • 1 question
  • 2 helpful votes
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Sender or Receiver: Receiver

Pleasantly surprised

5 out of 5, reviewed on Aug 08, 2018

I purchased a fuel pump off of eBay as my car was not running and ordered express postage as I live within a rural community. I discovered that it had been sent through Fastway and read the reviews and began to grow nervous. I sent a txt message to my local Fastway courier advising him to drop off my package as I did not have access to a vehicle to either reach the depot or post office. Despite only having to wait 3 business days (package being posted on the first business day), I was very happy to see that the courier received my message and had dropped off the package exactly where I wanted.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi BH91, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local depot delivered for you. We’ll inform the courier of this t... read more »

  • 2 reviews
  • 2 helpful votes
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Sender or Receiver: Receiver

the way to go

5 out of 5, reviewed on Aug 01, 2018

i have had a lot of parcels delivered by fastway and found them to be very fast and reliable..beats aust post .

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Ron, Thanks so much for getting in touch. We love to hear from happy customers. We aim to delight our customers and I’m glad to see your local depot team delivered for you. We’ll inform the cour... read more »

Sender or Receiver: Receiver

Beautiful

5 out of 5, reviewed on Aug 01, 2018

I ordered a very expensive jacket online, without actually reading reviews people have put. So I got sorta worried, and then next thing you know it was delivered on time, very well packaged nothing wrong. I must say good job aye

Was this review helpful? Yes

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Fastway Official

Hi たはまかたら, Thanks so much for getting in touch. We love to hear from happy customers. We aim to delight our customers and I’m glad to see your local depot delivered for you. We’ll inform the courie... read more »

Sandy Beach

  • 2 reviews
  • 1 comment
  • 1 question
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Sender or Receiver: Receiver

Great customer service

5 out of 5, reviewed on Jul 26, 2018

I wasn't home for a parcel drop off so had to pick it up from the depot. I don't drive so rang Shane at the Coffs Harbour depot and he happily arranged for my parcel to be redelivered for a time when I was home. Thank you very much

Was this review helpful? Yes

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Fastway Official

Hi Josie, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local Coffs Harbour depot delivered for you. We’ll inform the co... read more »

Sender or Receiver: Receiver

Fantastic customer service

5 out of 5, reviewed on Jul 24, 2018

Hi there, I just wanted to offer some feedback on the service received today with a parcel delivery.
We have a handwritten sign up to not knock on our door as my husband is on nightshift at the moment. I was home though today, so got to the door as quickly as I could as our little jack Russell dog was going crazy barking as she does. The courier whispered sorry & I said not to apologize as it would be the dog that has woken my husband, not him, to which he whispered again that he was really sorry.
I was really touched & impressed by his empathy to our situation & I wanted to get in touch with someone, but couldn’t find an email address or anything on your website. So I thought I would give it a go here.

So, thank you very much to your Albury/Wodonga courier!! What great service he provides.

Was this review helpful? Yes

Comments
Fastway Official

Hi there Tina, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local Albury depot delivered for you. We’ll inform the cour... read more »

Sender or Receiver: Receiver

Perfect. Driver went "beyond the call of duty"

5 out of 5, reviewed on Jul 21, 2018

Received a package from the UK via Ebay global shipping program. Was able to track all the way. Item scheduled to arrive via Fastway about 5pm on Friday. (this info is available on the website!) Did not arrive but pleasantly surprised to have delivery on Saturday morning ( no deliveries normally on weekends!) driver had run out of time previous evening so delivered on his day off and in the middle of stormy wet weather!!. First class service. Daughter who has own business agrees - "good and competitively priced service" from her experience..

Was this review helpful? Yes

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Fastway Official

Hi GHW, Thanks so much for getting in touch. We love to hear from happy customers. We pride ourselves on being reliable and are committed to developing the latest technological solutions to streaml... read more »

  • 4 reviews
  • 1 helpful vote
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Sender or Receiver: Receiver

Delivered in 1 business day

5 out of 5, reviewed on Jul 18, 2018

Ordered Saturday, received Monday morning with no problems with the product, amazing service! Maybe I just got a lucky order compared to everyone else.

Was this review helpful? Yes

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Fastway Official

Hi Fredo, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local depot delivered for you. We’ll inform the courier of this ... read more »

Sender or Receiver: Receiver

fake news

5 out of 5, reviewed on Jul 05, 2018

I have read all the negative reviews and my personal experience could not be more different my package come from Hong Kong on time as was promised when looking at reviews it may worth considering the amount of deliveries made daily.

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Comments
Fastway Official

Hi JLM, Thanks for taking the time to let us know about your experience. We pride ourselves on being reliable and are committed to developing the latest technological solutions to streamline delive... read more »

Sender or Receiver: Receiver

Fast service with easy tracking .

5 out of 5, reviewed on Jun 27, 2018

Received package from an esales company . Article arrived on quoted date and was easy to track . The article came from interstate .

Was this review helpful? Yes

Comments
Fastway Official

Hi Joe, Thanks so much for getting in touch. We love to hear from happy customers. We pride ourselves on being reliable and are committed to developing the latest technological solutions to str... read more »

Coffs Harbour

  • 3 reviews
  • 1 answer
  • 2 helpful votes
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Sender or Receiver: Receiver

Great service in Northern rivers - Maclean nsw area

5 out of 5, reviewed on Jun 21, 2018

Service is very quick. When delivering a parcel from Brisbane to northern NSW they don’t ship to Sydney first, then send it up the coast like Aus post do. Very direct and delivered early in the day!!! Haven’t had one problem with them yet in this area!!! I always jump for joy when I find out my parcel is coming via Fastways instead of Aus post. Keep up the good work!!

Was this review helpful? Yes

Comments
Fastway Official

Hi Gav, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local Coffs Harbour depot delivered for you. We’ll inform the cour... read more »

Sender or Receiver: Receiver

Extremely Fast and Friendly

5 out of 5, reviewed on Jun 20, 2018

I had a package dispatched from Sydney and it only took 2 days to reach me in Brisbane. Very efficient and the delivery guy was extremely friendly. Would highly recommend using this company to anyone needing something expedited interstate.

Was this review helpful? Yes

Comments
Fastway Official

Hi Stimmo, Thanks so much for getting in touch. We love to hear from happy customers. We pride ourselves on being reliable and are committed to developing the latest technological solutions to str... read more »

Sender or Receiver: Receiver

Very fast delivery

5 out of 5, reviewed on Jun 18, 2018

I found this review page for fastway while searching for their tracking page.
I was surprised that they get an average of 1 star reviews, but when you think about it people are only coming here after they have a complaint and those other people that get 5 star service have nothing to gripe about, they get their package fast and think nothing more of it.
I've had next day deliveries from Gosford to lower Sydney Metro area.
Never had problems, just fast service.
This page is just very sad.

Was this review helpful? Yes

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Fastway Official

Hi Chris, Thanks for taking the time to let us know about your experience. We love to delight our customers and I’m glad to see your local Sydey depot delivered for you. We’ll inform the courier of... read more »

Sydney

  • 15 reviews
  • 10 comments
  • 13 helpful votes
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Sender or Receiver: Receiver

A positive review

5 out of 5, reviewed on May 29, 2018

After reading all the negative reviews below, I thought I'd put my 2 cents in. I had a large order (an air purifier worth ~$800) and after reading the reviews below I got REALLY worried, especially as I'm going overseas next week and won't be around to chase it up if it does get lost.

Fortunately, I didn't have any of the problems listed below. It was a Sydney <-> Sydney delivery. It was picked up at 2:15 PM on Monday, and arrived at my door at 9:42 AM on Tuesday! I live in an apartment block but fortunately that proved no issues for the driver. Huge thanks to Prakesh/Pravesh, after reading the reviews below, I'm happy I got a great driver. The tracking also included a live map showing where he was, which was really helpful.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Emme, Thanks so much for getting in touch. We love to hear from happy customers. We love to delight our customers and I’m glad to see your local Sydney depot delivered for you. We’ll inform the ... read more »

  • 3 reviews
  • 3 helpful votes
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Sender or Receiver: Receiver

Pleasant Surprise

5 out of 5, reviewed on May 17, 2018

Having worked for a transport company for the last 35 years, one could say I have seen it all. Although reading through all the poor reviews gave me endless entertainment, my experience was the opposite. They attempted delivery of a parcel from Sydney which arrived unexpectedly super speedy. At the time no one was home so they left a card, next day I called into the depot fearing the worst. I have nothing but praise, met by a lovely young man with a lovely attitude. I arrived announced was given my parcel, the whole exercise took under 5 minutes. Well done Fastway

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Souphead, Thanks so much for getting in touch. We love to hear from happy customers. We pride ourselves on being reliable and are committed to developing the latest technological solutions to st... read more »

Sender or Receiver: Receiver

The best couriers

5 out of 5, reviewed on May 08, 2018

I have had a few deliveries by Fastway and highly recomend them.tracking is spot on and the drivers are cheerful unlike some who lose parcels and take weeks to deliver from interstate.

Was this review helpful? Yes

Comments
Fastway Official

Hi bob, Thanks so much for getting in touch. We love to hear from happy customers. We pride ourselves on being reliable and are committed to developing the latest technological solutions to streaml... read more »

1 of 220 pages


Questions & Answers

I have one stuff from eBay and seller already send that parcel through fastway courier but I need to change the address details. So what can I do?

Priya asked on Sep 15, 2018

Answer this

I suggest you call fastway courier.

Does Fastway also deliver into parcel lockers in Sydney CBD and if yes, where are they located? Paul M

Paul asked on Aug 29, 2018

Answer this

No they don't. I am still waiting for a delivery which has been in limbo for over a week, because they took on a delivery which was very clearly addressed to an Australia Post parcel locker. I am now in dispute with the business who claims to provide Australia Post as a shipping option, but used Fastway instead for my order. Fastway is just as pathetic - they accepted a delivery to an address that they refuse to deliver to. Never ever do business with them.

What does Failed Delivery - Remove mis-grouped parcel mean? I had a delivery due today and this is the status. We have been home all day, no card left, what is going on please

Dijenko asked on Aug 28, 2018

Answer this

try contacting "Fastway" if they can help good luck! If not, post it on line, we were going away, but lost 3 days to travel & relax. Wasn't driving 600k's for 1 or 2 days. Their return call answer is yet to arrive.
Good luck,
old John.

See all 60 questions about Fastway