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Sender or Receiver: Sender

What everyone else is saying ‘AVOID‘

1 out of 5, reviewed on Jul 15, 2018

Did what was requested on the website and phone recording, parcel was picked up and then apparently unable to deliver so returned to original pickup point. Not a nation wide courier at all. Useless

3 people found this helpful, do you? Yes

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Fastway Official

Hi Macca, Sorry to see you had a poor experience with Fastway Couriers. At Fastway Couriers, we strive to continually improve and upgrade our service, and in this regard, your feedback is paramount... read more »

Perth

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Sender

Don't use this company

1 out of 5, reviewed on Jul 15, 2018

Don't use them.

I organised a pickup on a Friday morning for between 1 - 5pm Friday through Transdirect to courier a parcel from Belrose, Sydney to Gold Coast. I sat and waited outside my work for 3/4 hour and they never arrived. They never contacted me to advise they weren't coming or had been delayed. Nothing. It was an urgent parcel that needed to be delivered as quickly as possible and was delayed by an entire weekend thanks to this terrible service. After calling Transdirect, I was advised the courier driver in that location was "non-contactable." Useful.

After cancelling with them and rebooking with TNT, they never contacted me to apologise, not even an email.

My order was picked up promptly the following Monday morning by TNT and delivered with full contact by the company the entire way, so I will use their services from now on and would advise everyone to seek alternate options also.

1 person found this helpful, do you? Yes

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Fastway Official

Mel, Sincerest apologies for an understandably frustrating experience. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. Please r... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

How can this company exist

1 out of 5, reviewed on Jul 15, 2018

First example ordered 2 rolls shade cloth from Melbourne area 1 sent aust post received in 3 days, 1 sent fastways to central qld took 2 weeks then dropped at another business for me to pick up no phone call no nothing. Had to call rockhampton to find where dropped off second example which is the worst ordered fishing gear from fishing r us aust to go on holidays they said there is 3 to 5 days ordered 26/6 tracking no fa0035302866 10 days later noooo arrive. They changed tracking no to oa0025844581 guess where parcel was sent to Perth western au date now 12/7/18 how could a company get something so wrong 5000 ks apart. Fishing r us said not the first time that has happened my post code 4680 this is so wrong. Had to go and order more fishing gear to go on holidays guess what still not arrived and when look up tracking does not exist now. Company toll delivers to my door hope they go broke or get bought out by toll. Hopeless!

1 person found this helpful, do you? Yes

Comments
Fastway Official

Robo, thanks for sharing your experience. I’m sorry to see your delivery was misdirected, and as such delayed, in this circumstance. We take all feedback seriously and discuss it regularly with ou... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

Delivery driver

1 out of 5, reviewed on Jul 15, 2018

I received at parcel, it arrived on time. The tracking was no very good, I had a very rude delivery driver who could not wait for me to get to my gate (I was only about 2 meters from him) but he just DROPPED my parcel from over a gate onto my driveway breaking my purchase, it had fragile tape in orange all over it and then he just drove off in his van. Very rude man.

1 person found this helpful, do you? Yes

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Fastway Official

Hi Daphne, Sorry to see you had a poor experience with Fastway Couriers. The lack of concern and care given to your parcel is not what we expect at Fastway Couriers. We’ll be taking disciplinary ac... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

Fast? No SLOWway to deliver. Really messed up.

1 out of 5, reviewed on Jul 15, 2018

I received the package after long wait. The package has been staying in their local depot for like 5 days. The tracking status was onboard then back and forth to the depot for 2days. Opened an issue ticket to their company but can't reply, they blocked all incoming emails, cant issue a new one because my tracking is used for the previous ticket. Finally I can get touch with them and guess what they deliver it to the wrong address and ask me to pick the package myself. My house number is 48 they delivered it to 72. I told him no bc I am unavailable at that time. Once it is arrived the tapes on the box is kinda ripped already. No 2nd time.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi there Zhs, We appreciate your feedback, and apologise for the poor service you have encountered. At Fastway Couriers, we strive to continually improve and upgrade our service, and in this regard... read more »

  • 29 reviews
  • 4 comments
  • 1 question
  • 36 answers
  • 7 helpful votes
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Sender or Receiver: Sender

As a sender, better than most of the competition

4 out of 5, reviewed on Jul 14, 2018

I run a large eBay store and often use the services of Fastway for some deliveries. Our local franchisee turns up rain, hail or shine twice a day without being prompted, and is an absolutely lovely bloke. On average about 1 in 200 deliveries has some issue (late, missing) that is leagues ahead of Australia Post and StarTrack. Parcels if lost are automatically covered up to $1500. Our local depot is great to deal with as well.

My only complaint is they only deliver to about 90% of the population. I wish they had more serviced areas.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Albinus, Thanks for taking the time to let us know about your experience. We pride ourselves on being reliable and are committed to developing the latest technological solutions to streamline de... read more »

Melbourne

  • 7 reviews
  • 5 comments
  • 9 helpful votes
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Verified Customer Sender or Receiver: Receiver

The service of this company is so bad it is laughable.

1 out of 5, reviewed on Jul 14, 2018

My parcel arrived in Melbourne to be delivered on Monday, still has not been delivered.

This is another company that lies or has staff that lie. How hard can it be to actually provide the service you have been paid for. The must employ a lot of terrible delivery people.

So you are warned - do not use FASTWAY.

They do not even deserve one star, it should be less.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi M E, Sorry to see you had a poor experience with Fastway Couriers. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. We do hop... read more »

Would never use your company, or suggest anybody use it, as the service was non existent and the downright lies from your staff were unbelievable. Your business deserves no sympathy when it goes ... read more »

  • 1 review
  • 1 helpful vote
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Sender or Receiver: Receiver

Rude

1 out of 5, reviewed on Jul 14, 2018

Received my package this morning but the girl was so rude. She rang the door bell once then started banging on the door like something was wrong. Repeatedly kept ringing the door bell and banging on the door and was so impatient. I don’t care if she’s in a rush just knock next time.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback TiaraD. I do apologise for the poor service you’ve experienced. I can assure you that all your feedback is taken into consideration to further improve our services. If ther... read more »

  • 1 review
  • 1 helpful vote
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Worst service ever

1 out of 5, reviewed on Jul 14, 2018

The automated hold line said "If you have queries, go on the website and call the courier. The courier I spoke to is [name removed]: 0414 676 385 who told me to leave! he said and I quote "I don't care what you want, go figure it out yourself" this is the WORST thing any professional service has EVER said to me!

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Amy, I’m sorry to hear about your experience with your local Courier. Everything you’ve shared will be passed on to the staff involved to improve their communication, as the encounter you have o... read more »

Glebe, Tasmania

  • 1 review
  • 1 comment
  • 2 helpful votes
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Sender or Receiver: Receiver

They are never wrong

1 out of 5, reviewed on Jul 14, 2018

I was at home on Monday but they left a card saying they had missed me. When I rang the depot to complain, they wouldn't say if the courier rings a bell more than once, so I have to suspect they just tap on the door and head back out so they can fill out a card in the hope that the customer picks the parcel up from the depot.
I also wasn't happy when I was told redelivery would be in two days' time, but I grudgingly accepted it.

Today (Wednesday) I waited until 2:45 pm, and then checked the tracking site to find that the parcel was still sitting at the depot waiting instructions for redelivery! I rang the depot to complain and was told by [name removed] vehemently that they would have told me that I needed to go online to request redelivery, despite my wife recalling instantly that on Monday I had come into her room immediately and said that the parcel was not coming till Wednesday.

([name removed] outburst was after he had told me I had given him too many numbers for the mailing label even though I was staring at the number when I recited it to him. I knew he was slow writing down the number because he doubled one of them by mistake, confusing my statement of 'double zero, double zero, three, seven...' as '... three, double seven...'. It's only a small point but he could just have asked for the numbers again or read back what he thought I had said, without saying I had recited it wrong).

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Dave, I’m sorry to hear about your experience with our phone customer support team. The operator should’ve offered you the support you needed with tracking your delivery. I want to ensure this d... read more »

Thanks, Josh. The parcel arrived the next day to my surprise, as the website had said it would take two days. Lucky I was there for the delivery. I cheerfully greeted the courier, who didn't look h... read more »

BROOKFIELD

  • 10 reviews
  • 2 comments
  • 2 answers
  • 7 helpful votes
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Sender or Receiver: Sender

Abusive behaviour towards customers

1 out of 5, reviewed on Jul 14, 2018

We have been using Sendle for a few years now for consignments from our Seventeen Mile Rocks warehouse - the pick-up is either Couriers Please or Fastway - when the pick-up is supposed to be Fastway, the courier rarely shows up only after a few missed pick-up notifications.
This time the courier doing the local run was doing a drop-off next door and I politely asked him to collect our parcels. Right from the get go he was very abusive and used crude language and abused Sendl for being incompetent and stupid. I told him that the problem was poor communication within fastway and he should be grateful that Sendl is giving him work. He started swearing at me - threw the parcels in the van and told me - don't be so sure these parcels will get where they should - most abhorrent behaviour - avoid Fastway!

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Jackship, Sincerest apologies for an understandably frustrating experience. We appreciate your feedback, and apologise for the poor service you have encountered in this circumstance. This sort o... read more »

I have been told the parcels arrived at my customer in good order and good time , so that was a good outcome. We however do not want the courier to get on our premises again.

Sender or Receiver: Receiver

The worst.

1 out of 5, reviewed on Jul 14, 2018

The tracking number shows the item scanned in 2003! They then lost my item and don't know where it is but apparently the sender who I've never hear of asked for it to be sent back. Avoid. Check with your eBay seller who their courier is before buying anything online again.

Was this review helpful? Yes

Comments
Fastway Official

Hi JDR, Thank you for your feedback. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. We hope you will utilise our services agai... read more »

Verified Customer Sender or Receiver: Receiver

Sellers, please avoid because I will not buy from you if you use fastway

1 out of 5, reviewed on Jul 13, 2018

I purchased something online. They apparently tried to deliver it last week to a home address (although seeing other reviews I find this doubtful). So I requested a redelivery to another address, which they charge you for. I am ok with the charge but almost one week later still no parcel.

I submitted an online form and no feedback. I tried calling the team today and was told I had submitted an online form so he couldn't help. There was no customer service or expectation management used. The customer service rep should say these are the steps we are taking XYZ and this is when you can expect your parcel, is there something else I can help with....

The service rep told me they are trying to find my parcel, so actually appears fastaway have lost it. I hope it still arrives so I can move on and never have to deal with this terrible organisation ever again.

Sellers, please do not use fastway, I would prefer to pay more for a better delivery service.

Buyers - do not buy from sellers using fastway. The service is so terrible you're better to pay 20 - 30 % more to have a decent service.

Was this review helpful? Yes

Comments
Fastway Official

Hi there Disappointed, We appreciate your feedback, and apologise for the poor service you have encountered. At Fastway Couriers, we strive to continually improve and upgrade our service, and in th... read more »

Sender or Receiver: Receiver

Will never use Fastway Couriers

1 out of 5, reviewed on Jul 13, 2018

I was left a missed calling card, I rang their Phillipines call centre with the tracking number, I was just told they couldn't help me and to ring the sender. Now that would be fine if you're only expecting one package from one sender, but I wasn't, so which one do I ring. I tried calling the Brisbane depot but just got diverted to the call centre. After 3 calls to the call centre and being hung up on twice, my only option was to contact the delivery drivers, One thing the website does provide is a list of drivers by area, so I started ringing drivers in my area, eventually got one who told me they leave packages at a local newsagent. Thank you to the delivery driver, the rest of the company are rude and unhelpful. But out of everything bad is something good, I know now never to use Fastway couriers.

Was this review helpful? Yes

Comments
Fastway Official

Hi Doug, I’m sorry to hear about your experience with our phone customer support team. The operator should’ve offered you the support you needed with tracking your delivery. I want to ensure this d... read more »

Sender or Receiver: Receiver

They stole my package

1 out of 5, reviewed on Jul 13, 2018

Someone signed for my package not my signature, so basically fastway has stolen my package they need to fix this problem. I have had problems in the past with drivers ringing bell and then driving off leaving no card or anything, I have rang up and complained before, I think the driver stole it to get back at me for complaining about his poor service.

Was this review helpful? Yes

Comments
Fastway Official

Hi Nick, Thanks for getting in touch and apologies for your lost parcel and the inconvenience caused. If you haven’t already reported the item as missing, could you please do so immediately by fil... read more »

  • 2 reviews
  • 1 comment
  • 5 helpful votes
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Sender or Receiver: Sender

They just do not care.

1 out of 5, reviewed on Jul 13, 2018

I am one of there regular pick up, Email for pick up on Monday morning as we do not have a franchisee in my area.
They will give you some excuses to shut you up, It is now after 5pm on Tuesday and still no pick up. Not happy at all.

Was this review helpful? Yes

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Fastway Official

Hi Kreole, Sincerest apologies for an understandably frustrating experience. You shouldn’t have had to phone the call centre more than once and the courier should’ve arrived for pickup at the spec... read more »

Sender or Receiver: Receiver

Poor arrangement on delivery service

1 out of 5, reviewed on Jul 13, 2018

I have received a notice card in the mail box, look at the deliver date and time and feel so disappointed as no one press the intercom while there is a person at home during that time. OK fine, arrange the re-delivery time, but still haven't received anything in the morning, ring to the 1300 number and ask for the update but no further assistance can be provide as they do not have any update records from the driver, call the RUN MANAGER and have been advised that the driver didn't had our parcel with him for today's delivery. Spend whole day for waiting the parcel..... What a JOKE.

Was this review helpful? Yes

Comments
Fastway Official

Hi there Jack, Thank you for your feedback, and apologies for a clearly frustrating experience. I can assure you all feedback is taken seriously, and discussed with our local depot teams to continu... read more »

Verified Customer Sender or Receiver: Receiver

Avoid terrible service

1 out of 5, reviewed on Jul 13, 2018

Have made multiple purchases over the past month through eBay and many sellers seem to use fast way and offer free shipping. 4/5 of orders shipped to me by fast way have taken 2+ weeks to arrive from Sydney to Melbourne.

Two of my orders sat at the Melbourne distribution center for over a week, not doing anything until I called up and asked if they could be delivered to me.

Terrible and will always try to avoid and always feel a great deal of concern when a seller informs me they have shipped my package with Fastway. Currently waiting on a package to be delivered which I missed the delivery from last Wednesday as I was not home. Attempting to rearrange a delivery seems to have no effect and they tell you over the phone they will deliver it to you the next day but nothing happens.

Was this review helpful? Yes

Comments
Fastway Official

Rory, thanks for sharing your experience. I’m sorry to see your deliveries have been delayed for in this circumstance. We take all feedback seriously and discuss it regularly with our depots and m... read more »

Sender or Receiver: Receiver

Avoid if at all possible

1 out of 5, reviewed on Jul 13, 2018

Item was carded on thursday tried to ring courier but no answer so I left a message(he never replied) . I logged on their website to arrange redelivery and leave parcel request as per card.I could not request delivery (no option) for following day so req for monday. No delivery come monday phoned to chase it up was told it is being delivered tuesday . Phone courier tuesday and he doesnt have it onboard and will be in touch .
They used to card it to a spice shop up the road and I could pick it up .

Was this review helpful? Yes

Comments
Fastway Official

Hi Gohardson, Sorry to see you had a poor experience with Fastway Couriers. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. We ... read more »

Verified Customer Sender or Receiver: Receiver

Inflexible, poor customer service, Dumped package that required signature.

1 out of 5, reviewed on Jul 13, 2018

Due to an error by the seller, my purchases have been shipped to my billing address. My mothers home over 2 hours away.

Rather than assisting in this matter, the customer service rep informed me that I must pay for redirection. When I attenpted this, I learned that a failed delivery attempt must be made before redirection can be made.

According to the tracking information, my parcel was scanned in at the Wollongong Depot, and is still there as of writing this, no delivery attempt is expected until tomorrow.
Here's the rub. All I wanted was for my parcel to be redirected to the Olympic Park Depot, a 10 minute drive from my residence. Instead I've been told that "This isn't our fault" and was offered no assistance in ensuring my mail is correctly processed.


Updated: The delivery was left at my mothers house, without a signature contrary to request. I have past a point of frustration so far gone that I have reached a state of calm lividity. If this package is damaged or not present I will be holding FastWay accountable for its negligent behaviour.

Was this review helpful? Yes

Comments
Fastway Official

Hi there Grant, We appreciate your feedback, and apologise for the poor service you have encountered in this instance. Our customer support team should have offered you the support you needed with ... read more »

3 of 199 pages


Questions & Answers

How can a delivery status be ‘on board for delivery’ three days in a row and still not arrive?

Simon L asked on Jul 19, 2018

Answer this

Hi Simon,
This certainly should not be happening.
If you could please private message e with your label number, I will be more than happy to look into this further.

Kind regards,
Joshua

they lie about onboard for delivery, I have the same issue, they are not to be trusted

Hi, what are the different statuses that you get when using fastway tracking. My order was shipped on the 14/6 and is still sitting on 'Your order has been lodged with Fastway', which it has been like that for more than 10 days now. After contacting Fastway they say that they have 7-10 business days to deliver the package, but if it still is not in transit yet, how is that a possibility? The tracking number is BN1001084060 and it is being sent to Perth.

TLF asked on Jun 25, 2018

Answer this

Chances are it has been given to a third party delivery service to complete the delivery e.g Australia Post. The changeover and the fact that Aust Post don't consider the parcels as highly as their own means a slow delivery and no tracking. You can however contact your local depot and they should be able to provide you with tracking for your parcel with Aust Post and an ETA.

It's an absolute joke. I ordered off EBay and they "apparently" tried to deliver the package and then I get left a card. I tried to find out depot address to no avail. Got told I have to pay money to redirect etc. Then it said would be delivered 2 days later....nope!! Nopw a whole week waiting for something I really needed by the weekend after a week! What a joke this company is. Reviews speak volumes.

Our Urgent parcel was picked up by "Fastway" in NSW on 17th of May for delivery 3 days later in South Aust. It still hasn't arrived and tracking indicates it left Sydney went straight through Adelaide and ended up in Perth. Then left Perth back past Adelaide and back to Sydney. They now indicate that it won't be here until June 4th? Having read many of the reviews on this company it seems that no one takes any responsibility for service delivery issues: My Question: How do we get a contact to those supposedly in charge of this Fastway!! Company to give them some customer satisfaction report, and let them know that we will never deal with them again?

Ash asked on May 30, 2018

Answer this

I would recommend to call them; however, the communication of this company is poor and they are adept at spinning lies
In the future - I would highly recommend you use a different courier company
I'm actually surprised this courier company is still going

I would highly recommend not to take the other answers advice - try dealing directly with the company and if all else fails : feel free to contact the australian consumers assistance commission ( accc for short )

Thanks Guys for the info:
Our parcel finally arrived.
Ash

See all 55 questions about Fastway