Filter By:

Springwood

  • 1 review
  • 4 helpful votes
Private message

Sender or Receiver: Receiver

Terrible couriers and even worse customer service.

1 out of 5, reviewed on Jul 06, 2018

Absolutely the worst couriers in the country.

Long delivery times and non-existent tracking. Even worse than this is the absolutely atrocious 'customer service', if you can even call it that. There really isn't any point calling them, the only thing you'll achieve is wasting your time and ending up in the exact same place as before.

4 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Craig, I’m sorry to hear about your experience with our phone customer support team. I can assure you that all your feedback is taken into consideration to further improve our services. We hope ... read more »

  • 1 review
  • 3 helpful votes
Private message

Sender or Receiver: Sender

I could go on and on

1 out of 5, reviewed on Jul 06, 2018

I'm tired of apologizing to my customers because of this mobs failings. You can't get in contact with people involved with the constant screw ups and they are very reluctant to help solve issues unless you push them.
In the end it's usually a dead end with no real solution.
My driver is great. Their system fails.
So happy to use what's left of my tickets and move on.

3 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Casey, Thanks for getting in touch. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. Everything you’ve shared will be passed on to the st... read more »

  • 1 review
  • 2 helpful votes
Private message

Sender or Receiver: Receiver

Do not deliver as stated

1 out of 5, reviewed on Jul 06, 2018

Twice I've ordered from shops that use Fastway couriers. Both times they delivered to a drop-off point when they specifically state delivery would be to my home. I even watched the live tracking and saw the delivery van drive past my residence. I was home the whole time and there was no attempt to deliver, and they had the gall to send an email with "Sorry we missed you when we tried to deliver your parcel."

If they'd just stated they weren't delivering to my home and let me choose the drop-off point I wouldn't be so disappointed, but it's the lack of communication and lies that gets me.

I've decided not to purchase from any stores that use Fastway from now on.

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Pat, Thank you for your feedback. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. We hope you will utilise our services agai... read more »

Sydney

  • 1 review
  • 1 helpful vote
Private message

Sender or Receiver: Receiver

Don’t use Fastway

1 out of 5, reviewed on Jul 06, 2018

Box of wine left on Footpath on main road, never received by me obviously, no apology or acknowledgement from Fastway

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Leonie, Thank you for your feedback. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. Please feel free to respond with your label and deta... read more »

  • 1 review
  • 1 comment
  • 1 helpful vote
Private message

Sender or Receiver: Receiver

Never use this courier company!!!!!!

1 out of 5, reviewed on Jul 06, 2018

There is a good reason this company has such a poor star rating, and here are a few more.

1. Lying about attempted delivers. They claimed that they tried to deliver an item to my house, they didn't.
I was home all day and have a surveillance camera at my front door ( I told them I had recorded footage ). I rang them and they told me there was nothing they could do.

2. Attempting a re-delivery. This is the fourth day in a row that I was told the item would be dispatched today. I spent another 30 minutes on hold today only to be told "maybe Monday, and there is nothing more we can do."

3. Requesting to speak to a manager on team leader. Apparently, there was no one I can speak to other than the person who answers my call and guesses what? There is nothing they can do. This happened for all 5 of my phone calls.

I still don't have my package and there is nothing I can do about it. So if you want to be at the mercy of an incompetent courier company then use these guys.

but if not,

Never use this courier company!!!!!!

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi there Daniel, We appreciate your feedback, and apologise for the poor service you have encountered. At Fastway Couriers, we strive to continually improve and upgrade our service, and in this reg... read more »

If you spent half as much time improving your business as you do apologising to the hundreds of unhappy customers you might find that it would resemble more of a courier comply than a circus! Your ... read more »

  • 2 reviews
  • 2 comments
  • 6 questions
  • 22 answers
  • 5 helpful votes
Private message

Sender or Receiver: Receiver

Extremely slow and unprofessional service

1 out of 5, reviewed on Jul 06, 2018

I am extremely disappointed with their service. First they simply dropped the calling card into my letterbox instead of actually trying to deliver the parcel. My mom and my wife were at home and waiting for the parcel on that day. No one tried to deliver the parcel.
On the same day i requested the redelivery and was given date and time but still no one came to deliver my parcel.
Now this is the third time i requested the redelivery today but i have no hope at all that they will even try to deliver it as promised.

Calling card no: CCA1001144763

2 people found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback Achilles and apologies for the frustrating experience. Our couriers do endeavour to deliver parcels on time and I’m sorry to hear that there has been such poor communicati... read more »

  • 3 reviews
  • 17 helpful votes
Private message

Sender or Receiver: Receiver

Why are these people still in business?

1 out of 5, reviewed on Jul 06, 2018

Need to add my 2 cents worth to everybody else's tale of woe. For the last 4 years here in Tasmania we have had enormous problems with Fastways. The basic problem from start to finish is that they accept parcels from vendors on the mainland, transport them to Launceston and then refuse to deliver them. They usually ring and tell us they won't deliver it and start talking about dropping it off somewhere to pick up, not an agent or depot, just some shop or garage, no security, no comeback if it isn't there. We are only 2.5 Km from our local PO, in a large town so they can't claim remote location.
Their next ploy when I tell them no, and inform the vendor so he can deal with them, is to refuse to return it to the vendor and demand extra payment from him to give it to another courier to deliver. The last time that happened we didn't see the parcel for days, until my wife spotted it one day driving out the gate, it had been thrown into the grass outside our gate. They couldn't even be bothered to bring it in!
I now have to specifically ask every vendor I intend dealing with if they intend using Fastways, and if they do we have to either change that or I don't deal with them.
Every other courier/freight company in Tassie has no problem delivering to us, just Fastways, not only that, they're slower than all the others as well. What I find amazing, given the atrocious review score here on ProductReview, is why anyone would bother using them?

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Tropic, Sorry to see you had a poor experience with Fastway Couriers. Everything you’ve shared will be passed on to the staff involved to improve their communication with receivers. We hope you... read more »

  • 1 review
  • 2 helpful votes
Private message

Verified Customer Sender or Receiver: Receiver

Terrible Service and Customer Service - worst delivery experience to date!!

1 out of 5, reviewed on Jul 06, 2018

I was expecting a delivery on from Fastway and the first attempted delivery I was not home. So I arranged for it to be delivered a few days later when I was home all day. I waited and finally, by evening I went out and received a card saying attempted delivery was close to 6 pm. I was told the delivery times are between 8:00 am - 5 pm, while accepting that exact times cannot be predicted within that time range if Fastway is going to be delivered after hours notification should be made. After arranging another date, Fastway then attempted to deliver on the wrong date which they acknowledged and I have emails to confirm this, we arranged a new date that I would be home.

Not hearing back from them on the day I was expecting my delivery I called in and spoke to Leah, who was rude and stroppy and told me that because attempted delivery was made twice, my delivery had not been put on the truck because I had to pay a redirection fee. None of which was mentioned to me before on requesting to chat with her manager about it. I was told he was unable to do this and I had to send her an email, who knows if it will even get forwarded on. Never in my life have I come across such appalling service.
I have now been waiting for over a week for my delivery!

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi there Dianne, I'm sorry to see you have encountered such an overall poor experience with our service and customer support staff. I want to make sure your case and feedback is forwarded to the co... read more »

sydney

  • 2 reviews
  • 2 helpful votes
Private message

Verified Customer Sender or Receiver: Receiver

Amazingly bad - Amazon won't survive in Australia if they continue to use this service

1 out of 5, reviewed on Jul 06, 2018

Package arrived in Australia but sat in their depot for four days. I had to threaten raising the issue with NSW Fair Trading, and then my package arrived badly damaged. Genuinely insane that Amazon, or anyone, use this company. Avoid at all costs, and if you end up with your parcel in their hands, get on their case ASAP and pray that they don't destroy it.

2 people found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback Ketan. I do apologise for the poor service you’ve experienced. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. I ca... read more »

  • 1 review
  • 3 helpful votes
Private message

Sender or Receiver: Receiver

3rd time worst experience !!!!

1 out of 5, reviewed on Jul 05, 2018

So on 3 different occasions now I have had parcels ‘delivered’ by fastway!!! NEVER ONCE have they knocked at my door just simply send me a text to say my parcel is at a shop 45 mins walk from my home!!! This now means it is going to take me 1 hour 30 to collect something I paid extra for express delivery to my door !! Try calling but they do not understand you and say ‘we will pass this feedback on’ I’ve worked in call centres for years the feedback does not get passed anywhere!! Would strongly advise against this awful company.

3 people found this helpful, do you? Yes

Comments
Fastway Official

Hi there Shan, We appreciate your feedback, and apologise for the poor service you have encountered. At Fastway Couriers, we strive to continually improve and upgrade our service, and in this regar... read more »

Adelaide

  • 6 reviews
  • 5 comments
  • 14 helpful votes
Private message

Sender or Receiver: Receiver

Charged for Delivery... but you need to go get it...

1 out of 5, reviewed on Jul 05, 2018

Similar to Toll... they dont bother to deliver your ordered products... use at your own peril and to your customers pain...

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Duicie76, Thank you for your feedback. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. Please feel free to respond with your label and de... read more »

Wollongong

  • 4 reviews
  • 2 comments
  • 3 helpful votes
Private message

Sender or Receiver: Receiver

Don’t use this company

1 out of 5, reviewed on Jul 05, 2018

As I was frantically waiting to receive a parcel I keeped on checking the status on line it was saying on board waiting for deliver.checked again and this time it said we missed you and need to pick up from our depot.After checking my cctv the guy came with a private car waited out the front for 1 minute then put a sorry we missed you card in my mail box no attempt to even knock on the door what a poor service I still have the footage and I will be posting it anywhere I can because I would like everyone to see FAST WAY COURIERS poor service

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Cengo, Sorry to see you had a poor experience with Fastway Couriers. Every delivery is very important to us and we’re always looking to improve our technology and services for customers. I can a... read more »

  • 7 reviews
  • 1 comment
  • 2 answers
  • 6 helpful votes
Private message

Sender or Receiver: Receiver

Horrible

1 out of 5, reviewed on Jul 05, 2018

I have had many parcels sent to me by fastaway, every single time I have major dramas with them. Die to I'll health I am home all the time and never far from my doorbell. The always say attempted delivery.. They never ring my bell. They don't send cards or anything the only way I find out is because I carefully track each parcel. I go out of my way now not to t to use them, even switibg where I purchase items if they use this courier.

2 people found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback Liz and apologies for the frustrating experience. Our couriers do endeavour to deliver parcels on time and I’m sorry to hear that there has been such poor communication on... read more »

This has happened many times over the 12mintgs each time I have this issue only with your couriers

Sender or Receiver: Receiver

fake news

5 out of 5, reviewed on Jul 05, 2018

I have read all the negative reviews and my personal experience could not be more different my package come from Hong Kong on time as was promised when looking at reviews it may worth considering the amount of deliveries made daily.

Was this review helpful? Yes

Comments
Fastway Official

Hi JLM, Thanks for taking the time to let us know about your experience. We pride ourselves on being reliable and are committed to developing the latest technological solutions to streamline delive... read more »

Sydney

  • 5 reviews
  • 5 helpful votes
Private message

Sender or Receiver: Receiver

Worst courier company ever

1 out of 5, reviewed on Jul 05, 2018

didnt Attempt delivery, no card, Fastway has no
idea where the parcel was delivered to. No contact info for driver.

2 people found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback Lynda and apologies for the frustrating experience. Our couriers do endeavour to deliver parcels on time and I’m sorry to hear that there has been such poor communication ... read more »

  • 1 review
  • 1 helpful vote
Private message

Sender or Receiver: Receiver

Utterly Horrific

1 out of 5, reviewed on Jul 05, 2018

No parcel, poor communication, poor service - nightmare. Fastway couriers seems to be a franchise and lacks accountability at all levels.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Paul, Sorry to see you had a poor experience with Fastway Couriers. At Fastway Couriers, we strive to continually improve and upgrade our service, and in this regard, your feedback is paramount ... read more »

  • 1 review
  • 1 helpful vote
Private message

Sender or Receiver: Receiver

Worst service ever! Can’t follow directions at all!!

1 out of 5, reviewed on Jul 05, 2018

I’ve had to ask for a redilivery 4 times, given authority to leave on all of them, even emailed them asking them to make sure it’s left, no email back.
After the 3rd time they didn’t leave it I called and was told the driver will follow the instructions and leave it.
Obviously the drivers either don’t understand English, don’t follow the instructions or just don’t care.
I got this item off eBay so I had no choice on how it got to me but now I’m asking the sender to express post and not send via fastway as it’s been 3 weeks since I was supposed to have my package and I’m still waiting on it.
The service is disgusting.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Hi Jayme, Sorry to see you had a poor experience with Fastway Couriers. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. We hope you will uti... read more »

  • 1 review
  • 1 comment
  • 1 helpful vote
Private message

Sender or Receiver: Receiver

Bad service they drop package at depot despite clear label stating leave at door

1 out of 5, reviewed on Jul 05, 2018

Despite clear label on my package requesting package be left on doorstep the courier dropped it at depot 6 kms away. No notification left under door and no apology offered when phone call made to complaint. Their website does not allow you to formally complaint. Do not recommend bad customer service.

1 person found this helpful, do you? Yes

Comments
Fastway Official

Thanks for your feedback Gl3. I do apologise for the poor service you’ve experienced. I can assure you that all your feedback is taken into consideration to further improve our services. If there i... read more »

Fastway should refund my courier charge as the service I paid for was not provided.

  • 1 review
  • 2 helpful votes
Private message

Sender or Receiver: Receiver

Worst courier service

1 out of 5, reviewed on Jul 05, 2018

There is a delivery from Alexandra NSW to Carlingford NSW. They did not visit my place instead they updated the tracking system with comments that no one was at home when they visited which is a totally false statement as we were at home all day, and this is not for the first time. This has happened second time in a row

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi there Sidd, We appreciate your feedback, and apologise for the poor service you have encountered. Our couriers do endeavour to deliver parcels on time and I’m sorry to hear that this has not bee... read more »

  • 1 review
  • 2 helpful votes
Private message

Sender or Receiver: Receiver

Not delivered but says it was delivered.

1 out of 5, reviewed on Jul 05, 2018

The service is really terrible. The website says that the package was delivered but actually my package was lost. I am very disappointed.

2 people found this helpful, do you? Yes

Comments
Fastway Official

Hi Tony, Thank you for your feedback. We are always endeavouring to improve our services, and in this manner, all feedback is important to us. Please feel free to respond with your label and detail... read more »

4 of 198 pages


Questions & Answers

Hi, what are the different statuses that you get when using fastway tracking. My order was shipped on the 14/6 and is still sitting on 'Your order has been lodged with Fastway', which it has been like that for more than 10 days now. After contacting Fastway they say that they have 7-10 business days to deliver the package, but if it still is not in transit yet, how is that a possibility? The tracking number is BN1001084060 and it is being sent to Perth.

TLF asked on Jun 25, 2018

Answer this

Chances are it has been given to a third party delivery service to complete the delivery e.g Australia Post. The changeover and the fact that Aust Post don't consider the parcels as highly as their own means a slow delivery and no tracking. You can however contact your local depot and they should be able to provide you with tracking for your parcel with Aust Post and an ETA.

It's an absolute joke. I ordered off EBay and they "apparently" tried to deliver the package and then I get left a card. I tried to find out depot address to no avail. Got told I have to pay money to redirect etc. Then it said would be delivered 2 days later....nope!! Nopw a whole week waiting for something I really needed by the weekend after a week! What a joke this company is. Reviews speak volumes.

Our Urgent parcel was picked up by "Fastway" in NSW on 17th of May for delivery 3 days later in South Aust. It still hasn't arrived and tracking indicates it left Sydney went straight through Adelaide and ended up in Perth. Then left Perth back past Adelaide and back to Sydney. They now indicate that it won't be here until June 4th? Having read many of the reviews on this company it seems that no one takes any responsibility for service delivery issues: My Question: How do we get a contact to those supposedly in charge of this Fastway!! Company to give them some customer satisfaction report, and let them know that we will never deal with them again?

Ash asked on May 30, 2018

Answer this

I would recommend to call them; however, the communication of this company is poor and they are adept at spinning lies
In the future - I would highly recommend you use a different courier company
I'm actually surprised this courier company is still going

I would highly recommend not to take the other answers advice - try dealing directly with the company and if all else fails : feel free to contact the australian consumers assistance commission ( accc for short )

Thanks Guys for the info:
Our parcel finally arrived.
Ash

Hi i got an email that Fastway delivered my item in safe place But i can not find it anywhere... Did they even drop it off to my place? Where was safe place that you guys delivered???, There is no way to find it out.. QV0001979096 is tracking number Can you please give me the details...

Alex asked on May 24, 2018

Answer this

This is a lie - they've done to me on more than one previous occasion - I would recommend you contact the sneaky fastway company to check out where your delivery actually is but, you have 2 options after 2 or 3 days
1) collect the package from the local area depot
2) have them actually deliver it

Call [Name and Contact Number Removed] He’s presently on holiday in Croatia, but he’s the only person I have got anything like a useful response out of. Still no delivery date of course (two weeks down the track) but at least he had the decency to call me back after I sent him a few emails ([Email Removed]). Cheers, Adam.

See all 54 questions about Fastway