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Selected rating: Bad


  • 13 reviews
  • 10 answers
  • 75 helpful votes
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Looks aren't everything.

2 out of 5, reviewed on May 13, 2014

Purchased this combination microwave convection along with the other three items in the Fisher & Paykel "Companion" series (steam oven, compact oven & coffee machine). The microwave/convection oven failed from new in that; on the Microwave use it stops continually, for no apparent reason, maybe every two or three seconds or two or three minutes, it has a mind of its own. Fisher & Paykel were great, "No worries sir, we will replace it as we do not repair microwaves". Great!! ........Not really. That was February, 2014. Then I was contacted a few days later and informed they were on back order until April. Now mid May I called and they are on back order until at least late October!! Or I can have a refund. Refund? What do I do with the hole in the wall of my brand new kitchen? In our brand new house? Answer, "Not their problem". So it is until October we wait. In hindsight which is always 20/20 we should have gone with a competitor.

+ Not much it doesn't work

- Can't be replaced

2 people found this helpful, do you? Yes


OK. So after being replaced by F&P with a brand new oven "way too long after the event". ( I had actually fixed the fault PRIOR, a faulty micro switch on the door)! But they do NOT fix Microwaves ... read more »

Questions & Answers

My display is very dim, sometimes I cannot see it at all and have to get a torch, the tech men say it is normal from the factory and won’t even attempt to look at it. I have adjusted contrast myself, they didn’t even suggest this, but is not much better. Is this really normal? How can f&p accept such garbage and just say too bad. Is there anything I can do so I can at least use my microwave?

Betsy asked on Oct 03, 2018

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Hi Betsy, I had EXACTLY the same issue. It is absolutely ridiculous. The display is extremely hard to read. Ours is above the F&P oven which has a perfectly normal brightly lit display and then the microwave is so dim that often, especially looking up at it from an angle, I find it extremely hard to read. I had a technician come out to look at it and they said it was "normal". Other than fixing the contrast there is nothing you can do. This is another reason why I wrote such a scathing review (which I've never done for any product previously!). At least I'm not alone in finding this ridiculous ! I can't believe they haven't had more bad feedback. Unfortunately it's something you'll just have to put up with :-(

I am about to purchase the built incombination oven and the matching built in oven 11 function..I was literally going to place my order today but feel very unsure now after reading these reviews what are your views?

Leanne simmons asked on Aug 11, 2017

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Leanne, We have had ours for around three years now and it works faultlessly (as a Microwave). However, I will be honest here and state that we have never used it as a Convection Oven, only because we have two others and haven't found the need. I will still say, "It is not very user friendly". It does require five steps just to microwave an item. Then it has several programs for 'defrosting' etc. I can never remember what the codes e.g.. P1, P2, P3 etc mean, but I just keep pushing enter buttons until the weight of the defrosted item is required and then go for it and it does the job. I guess if you used these functions regularly you would remember? If the power goes off same thing resetting requires grabbing the Instruction Book and following instructions, they are not hard as much as they involve too many steps. Regarding another reviewer here I agree with the timer setting you can set for 30 secs or so easily then the timer goes into 'warp' speed and next thing you have 6 - 7 mins. displayed and then you go back down and similar. The fact that the fan continues after use is to clear the internal unit of moisture etc. so as the sensors will function correctly for the next use, the fan will sometimes run for a good 5 or so mins. following cooking, I don't see this as a problem. Just close the door it's quieter. Similarly when the cooking cycle finishes it 'Beeps' and 'Beeps' and 'Beeps' for bloody ever, so if your busy with something else you have the oven continuously beeping, ... Grrrr. Overall it looks sleek and modern, it is not a noisy oven and works well as a Microwave. It just could be a lot more user friendly. Hope this helps.

Hi Leanne, I'm the original poster of this review and I still believe, after 2-3 yrs ownership and use, that this is not a product up to the usual F&P standard. I agree totally with everything said by TC55 above. It works fine ... definitely not a problem ... and looks good. But it is a non-intuitive process to do anything. We all know how to use it now so do it without thinking but there is no way a visitor would ever be able to figure it out ! My fan was/is an issue not because of the obvious functionality of cooling down after use but because ...sometimes ... it just decided to go on forever until I open the door, turn it on and off again, etc. This may just be mine. I stated that it was the worst product I'd ever bought because it is such a convoluted process to use basic functions .. and it's a microwave for goodness sake ;-) I am highly technically competent so this is just a poorly designed user interface. If you are after a certain look in your kitchen (like I was) definitely go ahead and purchase but just be aware that it will be annoying until you get used to it! Hope that helps. :-) PS. On the other hand, the matching oven is beautiful and simple to use !

Does the companion microwave om36ndxb have a 15amp plug or is it hardwired? I can't see anything about electrical connections.

Robert Coony asked on Jul 30, 2015

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Hi Robert, I am pretty sure my electrician hard wired it. Was done during a kitchen renovation, but it is completely fitted in so you can not pull out to unplug. Hope that helps.

No mate, just normal 10amp plug. And by undoing a screw on each side it comes out. Takes about 30 seconds.

Product Details

Price (RRP) 2299
Capacity 29
Height 457
Width 595
Depth 570
Type Single