ProductReview.com.au

Fonebiz

2.7 from 70 reviews

Write a review Ask a question
Fonebiz

Reviews

Sort by:
Newest
  • 2 reviews
  • 3 answers
Private message

I cannot imagine better service.

5 out of 5, reviewed on Jul 20, 2017

I contacted Sony regarding my mobile phone and they told me that as it was just out of warranty they would cover the cost of repairs.....Lucky break number 1.
They asked me to take it to Phonebiz for repairs, which I did and received fabulous service from Sangmeet at the service desk. The amount of help she gave me in setting up a temporary phone was way beyond my expectation.
Lucky break number 2.
I had just started to use the temporary phone and the next day I recieved an email to say that my phone was ready to collect.......Lucky break number 3.
I cannot imagine a better outcome to what could have been a drawn out messy arrangement.
Top marks for staff and company.
Thank you very much.
Similar opinion? Write a review!

Was this review helpful? Yes

Perth

  • 3 reviews
  • 2 helpful votes
Private message

The most useless Company

1 out of 5, reviewed on Jun 26, 2017

My phone (HTC 10) is still under warranty, Sent my phone to them mid April. My phone came fixed but also had a dent on the body and scratches on the screen. I returned it back to them and 3 weeks later they gave me a replacement phone with the vibration not working. Got the phone from repair but now the screen is popping out from the body. More than 3 months they can't fix the problem.
Similar opinion? Write a review!

Was this review helpful? Yes

Private message

thank you fonebiz

5 out of 5, reviewed on May 15, 2017

OPPO referred me to Fonebiz to purchase a replacement mobile card sim tray. I was very impressed with there prompt and attentive service. They replaced my son's mobile sim card complimentary and only charged me for the cost of postage. I was very grateful.
Similar opinion? Write a review!

Was this review helpful? Yes

Private message

Verified Purchase

Perfect Outcome.

5 out of 5, reviewed on Feb 07, 2017

A simple trip on the train to the service centre and my issue is resolved on the spot by the two representatives. During the short wait in the foyer while processing happened, I was asked by a third staff member if I was being looked after. Given the high cost of the product, this is the only standard of service I'd be happy with and I have complete confidence in any future dealings with Fonebiz.
Similar opinion? Write a review!

Was this review helpful? Yes

Tregear, NSW

  • 2 reviews
  • 1 comment
  • 2 helpful votes
Private message

Verified Purchase

Will Never Go Through Fonebiz Ever Again

1 out of 5, reviewed on Feb 01, 2017

Sent Fonebiz my Microsoft Lumia 950 with a cracked screen. After that was replaced they found that there was audio problems, strange since there was none when i had the phone, when that was fixed then they found that there was a fault with the front camera, again strange since it was fine when I had the phone. Their repair portal said that the front camera was to be fixed on 25.1.2017. They kept their repair portal up to date up to Wednesday 25 January 2017. When I checked the portal yesterday, everything was still stuck on last Wednesday, When
Read more
I checked it today, everything was completed and the phone was being sent back to me (supposedly fully repaired). I phoned them up and asked why the phone had been completely repaired by Wednesday last week and was only being returned to me today. They had to go through quality assurance to make sure that the phone was ready to be shipped back to me. I told them that should have been done last Wednesday rather than today, I did not get a reply to that. As far as I am concerned their phone manner needs improving and it will be interesting to see if my phone is actually fixed or not. If not i will be going back to them and demanding that they fix my phone completely free of charge or I will make sure that Fair Trading NSW looks into them and fines them for them being a company that cannot be trusted. I will Not be going through them ever again.
Similar opinion? Write a review!

Was this review helpful? Yes

  • 1 review
  • 1 helpful vote
Private message

The worst service center I ever seen in this world

1 out of 5, reviewed on Jan 25, 2017

My mobile is under warranty period, and its display has been some graphical problem, and the said it happened due to mechanical shock, as a proof they showed some scratches in the body!! You can understand their quality of service from this.
Similar opinion? Write a review!

1 person found this helpful, do you? Yes

Sanctuary Point

  • 3 reviews
  • 1 comment
Private message

Verified Purchase

Worse than useless.

1 out of 5, reviewed on Jan 24, 2017

Fonebiz have had my phone for ten days. They say there was no paperwork included, but when I track the repair progress on their tracking site (http://mcd.fonebiz.com.au/repairstatus.aspx) using a tracking number which only appeared on the paperwork which I included with the phone, I get a response which says ''Your Microsoft product is on it's way to Microsoft". They don't seem to understand their own software. I hope that I eventually see my phone again and that their technical work is several orders of magnitude better than their customer service whose motto seems to be :- "if you can't mess the customer, lie!".
Similar opinion? Write a review!

Was this review helpful? Yes

  • 1 review
  • 1 helpful vote
Private message

Sony force you to use fonebiz for repairs.

1 out of 5, reviewed on Jan 22, 2017

Sony force you to use fonebiz for repairs, and they are extremely expensive. I would NOT recommend them ever. I would never buy another Sony phone
Similar opinion? Write a review!

1 person found this helpful, do you? Yes

  • 2 reviews
  • 3 helpful votes
Private message

Verified Purchase

Never take your phone to fonebiz to get fixed

1 out of 5, reviewed on Jan 05, 2017

I had an LG G5 for only a few months and it started overheating and then just stopped turning on. I send it to fonebiz under warranty still and there claim that its water damage and want to charge over $1,000 to fix it (which is more then what the phone is worth brand new) and if you don't want them to fix it, there charge you for a "quote" which is $50+ and then to also send it back to you. I also called lg and I waited over a month for a manger at lg tp get back to me and wait on the phone to them for over at least 2hrs all together just for them to say there won't help. I would keep away from both company's and if i could give them zero stars i would.
Similar opinion? Write a review!

Was this review helpful? Yes

Brisbane

Private message

Verified Purchase

No complaints - Fixed my Sony Phone Quickly and Efficiently

4 out of 5, reviewed on Dec 22, 2016

I called Sony with an issue with the touch screen on my Sony Xperia Z3 Compact and was told to send it to Fonebiz as they were the only ones authorised to repair it. After this I checked the reviews online and was a little put off by the large number of negative comments and reviews but there really isn't a choice if you want your phone repaired under warranty.

I have to say though I've been pleasantly impressed by Fonebiz and their work, my phone was fixed fairly quickly and is working perfectly, looks like a new phone again. I kept an eye
Read more
on its progress through their website which although basic and could do with a revamp was fine, the only time I was a bit thrown was when they changed job numbers although I was notified through an email so I could still track it.

So I rate them 4 stars (4.5 if I could) for a service I could find little fault with, this was for a warranty job though so I can't comment on how they are if not a warranty job.
Similar opinion? Write a review!

Was this review helpful? Yes

VIC

  • 3 reviews
  • 1 helpful vote
Private message

Great Service!

5 out of 5, reviewed on Nov 15, 2016

I want to say thank you Fonebiz for fixing my Sony Z3 compact. I sent my phone for repair under warranty. Upper screen not working, worn out covers, little corner dent, speaker playing up too. I got my phone back within less than a week looking like a shiny brand new phone! Everything's fixed, no dent and scratches with free front and back protector. Kept me updated with every stages of repair through their website. Their shipping was overnight, from NSW to VIC. I didn't pay anything (except my own postage cost to send the phone) because it's still under warranty. Thank you Fonebiz for doing an awesome job.
Similar opinion? Write a review!

Was this review helpful? Yes

Private message

phathetic Service and absolute con

1 out of 5, reviewed on Oct 08, 2016

i was offered replacement phone by MS due to horrific work man ship carried out by Fonbiz! after few emails MS offered replacement and I had to sent my phone back to this shonky company. every thing excellent from MS side there were keep updated me whole process until I receive my phone. I got the phone wow this is exactly same as what I sent ! I called them up after week or so raised the matter ! what a service by manager and customer service. service note in written says phone has repaired but this two insist and adamant phone was replace!. w
Read more
hen I brought the attention to service note customer service rep's answer is "PCB rm-1085 "(part replaced ) is what Microsoft call phone wow what a joke. so flaks this people have no remorse or dignity simply don't deal with them and I don't understand the fact why big cooperation's like MS deals with this type of business
Similar opinion? Write a review!

Was this review helpful? Yes

  • 1 review
  • 3 helpful votes
Private message

Horrific experience.

1 out of 5, reviewed on Sep 20, 2016

My Lumia640 was 1 month old won't charge or turn on contacted Microsoft and was told to send to fonebiz after a week got an email saying had water damage and was being sent back unrepaired and I had to pay a quote fee .Pursuing my legal rights under Australian consumer affairs as this is not right.
Similar opinion? Write a review!

3 people found this helpful, do you? Yes

  • 1 review
  • 1 helpful vote
Private message

Absolutely terrible company

1 out of 5, reviewed on Sep 14, 2016

Similar negative story to all the other reviews. DO NOT BOTHER WITH THIS COMPANY. Get a quote from a local repairer and request that quote be paid under warranty, rather than accepting Fonebiz as a repairer throughout a warranty claim.

Sent my phone off for repair (Sony Xperia Z2) and was alerted it had 'liquid damage'. The phone's 'water-proof'. After Fonebiz threatening to 'dispose' of my phone (aka resell it as a refurb for a profit) I called up Sony and threatened legal action through ACCC (as Sony was refusing to pay for the repairs due
Read more
to it being 'liquid damage', despite the fact the phone is advertised as waterproof). Sony eventually flipped the bill, only after I received 4 or 5 emails threatening 'disposal' of my phone.

Once I received the unit back the screen had various cracks on it (the screen on the unit I sent off was in perfect condition). I contacted Sony and was told I should send it back to Fonebiz for repair yet again. I'm now in the exact same situation as before, only this time Fonebiz is (in my opinion) liable for the damages - not Sony. Fonebiz is once again threatening to dispose of the phone (sell it for profit), Sony is refusing to pay for the repairs as Fonebiz (or their courier) is at fault and I'm stuck here with an incompetent company threatening to steal my $500 phone.
Similar opinion? Write a review!

1 person found this helpful, do you? Yes

Private message

Verified Purchase

Exceeded Expectations

5 out of 5, reviewed on Sep 06, 2016

Expectations were low based of existing reviews, however - Overall a good experience for someone who relies on my gear.
Things I'm happy with:
- Same day repair once they received the item.
- Fast shipping.
- Streamlined support pipeline from HTC / fonebiz. I didn't have to concern myself with anything other than contacting support and packing the product to be sent.
Similar opinion? Write a review!

Was this review helpful? Yes

Sydney

Private message

Horrible Service

1 out of 5, reviewed on Aug 26, 2016

Long hold times, has the phone for over 4 weeks, no respond to emails, rude customer service and even ruder manager!
Similar opinion? Write a review!

Was this review helpful? Yes

Private message

Terrible

1 out of 5, reviewed on Aug 14, 2016

Worst customer service, repaired a problem and created another without empathy or a reasonable solution.
Will go back to Apple for my next Phone, Sony has Mo after-care service, no replacement or loan phone, etc. Would never happen at Apple.
Similar opinion? Write a review!

Was this review helpful? Yes

TULLAMARINE(MELBOURNE)

  • 2 reviews
  • 3 helpful votes
Private message

useless mobile service centre

1 out of 5, reviewed on Aug 13, 2016

i send my htc one m8 mobile twice. still the same problem ( not getting GPS signal). i spoke to HTC they have done all the test and recommend to send it to the FONEBIZ. i send it twice but still same problem. now they are saying if you send it again we will charge 60$. i will never recommend any body for buying HTC and fonebiz people r so rude and they do not want to talk to me regarding phone. pathetic service.
Similar opinion? Write a review!

Was this review helpful? Yes

Private message

Fabulous Repair !

5 out of 5, reviewed on Jul 01, 2016

When I sent my Xperia Z5 Premium to Fonebiz it didn't look good at all. Shattered front and back screens and a twisted chassis. And it didn't work.
A couple of weeks later it's back and it's like new. Really, like brand new, and working absolutely perfectly. I am so very grateful to Fonebiz for a fabulous job.
Thank you.
Similar opinion? Write a review!

Was this review helpful? Yes

Brisbane

Private message

Looks like I'm one of the lucky ones

5 out of 5, reviewed on Jun 24, 2016

Read a bunch of horror stories here assuming the worst. Thought I'd put a review in here to give those who are dealing with fonebiz a little bit of hope.

I phoned them up on the day of my replacement HTC Vive HMD arriving there, and asked if they had received it and why my job number didn't exist. They told me they had and the job number I was given will be updated shortly. I then phoned back the next day explaining that my job number had not been updated, and they then said I would receive an email by that day with a new job number. Surely enough I received it within half an hour and the job was completed only a few hours later! They then dispatched a brand new replacement HMD which I received the next day :)
Similar opinion? Write a review!

Was this review helpful? Yes

1 of 4 pages

Questions & Answers