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Sydney, NSW

  • 7 reviews
  • 2 answers
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Cheapest to avoid Medicare Levy Surcharge

3 out of 5, reviewed on Feb 09, 2018

Probably not great value, but what health insurance policy is?? Especially as every year health insurance goes up way beyond the cost of inflation and is now almost unaffordable. I have never used this policy to make a claim, the only reason I keep it is because it is the cheapest one to avoid a levy surcharge. Policy is relatively easy to set up, everything was done online. Customer support seems Ok and they have the webchat thing too if you get stuck.

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  • 6 reviews
  • 1 answer
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Amazing extras, unhappy with Hospital!

3 out of 5, reviewed on Jan 23, 2018

I absolutely love my Frank extras coverage, I’m on the highest coverage and max out most categories. Unfortunately I am unhappy with their hospital coverage, I went to get an estimate for a surgery and was told although all other related types of surgeries were covered by my policy the one I needed wasn’t. I’ve kept my policy for extras with Frank and moved to RT health for my hospital coverage.

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Frank Health Insurance Official

Hi Katie,
Thanks for taking the time to review Frank!
Sorry to hear that your chosen level of Frank hospital cover was not suitable for your needs but it's great to hear that you are happy with your extras coverage.
Melissa - Team Frank

Verified Customer

Cheapest but only to avoid levy surcharge

3 out of 5, reviewed on Jul 07, 2017

Don't feel it is a good value as I never used it since I joined them 4 years ago, the only reason I keep it is because it is the cheapest one to avoid a levy surcharge.
Policy is relatively easy to set up, everything was done online so I don't experience any hustle.
No comments to the customer support as I never used it, the only thing delights me is that I can get a discount for the Mt Buller SKI day pass when I'm a Frank Health member.

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Frank Health Insurance Official

HI Shinshin,
Thanks for taking the time to add a Frank review.
That's the thing about hospital insurance, you hope you never have to use it, but in the event you do it's nice to know you have it.
Here's to ongoing great health!
Christina - Team Frank

  • 1 review
  • 2 helpful votes
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Quick to take your money, but not so quick to send out your insurance card

3 out of 5, reviewed on Apr 19, 2017

Quick to sign you up and quick to deduct your money, but not so quick in sending out your card. Its been more than two weeks. I had to call them up and issue a new card. Apparently they wrote down my address wrong inspite of spelling it out to the representative. (They forgot to put in a whole line of the address.) Now I have to wait another 2 weeks to see whether it arrives or not. They are happy to charge you a very high premium, but when requested for the card to be sent using a quicker, they flatly refused. I guess spending $10 to send out the card quickly by registered post to an user in need is gonna cut into their profit margins.

2 people found this helpful, do you? Yes

  • 1 review
  • 2 helpful votes
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Beware, it looks good THIS year, but it wont last.

3 out of 5, reviewed on Mar 29, 2017

Please beware. I changed over to Frank as the cost was so much more affordable. Well, now I am paying for it well and truly with my premiums now going up from $72.75 to $80.45. HOW does that compare with the "average cost rise of 4.8%"?? I am so disappointed in Frank. That is a huge cost increase. More than 10%! I have gone online to query this and whilst the customer service officer was great this is the reasoning I got - "I am very sorry, it really comes down to what policy you are on and what states people are claiming the most. As you are on a popular level of cover and happens to be high claimers on this policy it pushes the prices up.As Frank is a not for profit insurer, Frank only increases premiums to cover the costs of projected claims in the upcoming year and also to cover the cost of running the business." No true explanation, just company jargon. I was also asked if I would like to decrease some of my cover to save on cost. Why should I have to? If it had gone up 5, 6, or even 7% I can deal with that, but to go up THAT much is shameful. I will certainly be looking around once again. Shame that as their customer service is pretty good.

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Questions & Answers

do you cover colonoscopy operation ie day surgery? also cancer treatment in hospital clinics? Thank you

Ann. L asked on Feb 15, 2018

Hello, I am currently on overseas health cover. I pay 75$ for my health cover per month. I have disc herniated from my spine, The doctor has suggested for me a surgery, So my question is will all my bills for surgery including hospital bed charges include..?? Am in critical situation.

Jenesh asked on Feb 09, 2018

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I’m no expert on it but if possible get any proof too say it was accident, and if you have been emitted to hospital straight away, that will be proof, with police and doctors reports. It will depend on your cover but it sounds like you may have the cheaper option so accident is the way too go as that’s where they got out of paying my bills as mine was cause from a accident decades before, so no records. Hope this helps, and hope it pans out the best for you

Do you have any branches in Brisbane? Is it possible to talk with any representatives in person ? I am if online methods( email& phone call) are the only way to contact you? Thanks

Jingjing asked on Jan 31, 2018

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Hi Jingjing, thank you for your question. Frank is an online Health Insurance fund. There are no physical offices for you to visit to speak with someone in person.
Frank offers support via Phone, Web Chat and email interactions. Frank are open 8am-6pm EST. If you click on this link it will take you through to the Frank contact page. If you are a member please include your membership details, if you are not a member of Frank please contact on one of the methods and we can discuss if it is the right fund for you.
Thank you
Team Frank

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