Model: 1130H (30m) Date Purchased: Jan 2018

Does not retract. Quite useless really

2 out of 5, reviewed on Aug 17, 2018

Purchased this in January 2018. Already does not retract and is quite useless. Has hardly worked from the start. Have purchased an alternate brand for another area on our property amd it works, retracts perfectly. Does anyone k ow if these is a trick to get the hose to retract. Or just bin it. It wasn’t a cheap unit either.

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Holman Official

Hello Frosty, We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the unit... read more »

North Haven NSW

  • 2 reviews
  • 1 answer
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Model: 1120H (20m) Date Purchased: Nov 2012

Holman rubbish

1 out of 5, reviewed on Aug 02, 2018

Purchased 4 hosereels 5 yes ago, 1 expired the following year, rang Holman, receptionist was to forward instructions on how to repair, never happened. Since then they have continued to expire on an annual basis until the last one followed suit last month, all with same problem, retract. action has failed. They have systematically been replaced with Hoselink reels, hooray for Hoselink, they are great.

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Holman Official

Hello Freddy, your retractable units all come with a 2-year replacement warranty. If they were failing, we would have happily assisted you to exchange them. Our units are considered to be sealed un... read more »

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Model: 1130H (30m) Date Purchased: Jan 2016

It doesn’t roll up any more - like everyone else on here!

2 out of 5, reviewed on Jul 25, 2018

It’s Been an ok hose for 2 years - but it now no longer rolls up. Given the feedback here this seems normal?? Very disappointed in the product. For the price I’d expect a product to do what it says. Not sure what to do now? Buy another brand I guess?

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Holman Official

Hello Scott, we are sorry to hear you have had such a disappointing experience with your unit. This does come with a 2-year replacement warranty. You are welcome to contact us on 1300 716 188 or se... read more »

It’s older than 2 years — but not yet 3 years

Holman Official

Hello Scott, please contact us on 1300 716 188 and our Customer Service Department will be able to assist you further. Thank you.

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Model: 1120H (20m) Date Purchased: Mar 2004

works great

4 out of 5, reviewed on Jul 12, 2018

I bought the first unit 4 years ago. then liked ti so much I got a second unit for the front yard. these have work perfectly, Albeit you need to turn the water tap off and release the pressure from the hose before reeling up as per the instructions. I would not hesitate to buy another of these handy devices. The hose on the first unit cracked the other day but after 4 years in full sun, its not too bad.

Purchased at: Bunnings Warehouse

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Holman Official

I am sorry to hear you are having problems with your retractable unit. The hose with your unit come with a 5-year warranty, and we will gladly replace them if they are within warranty. Please conta... read more »

Model: 1120H (20m) Date Purchased: Jun 2016

As with all their products i have purchased, function time is poor, useless products

1 out of 5, reviewed on Jul 08, 2018

We purchased a 20 metre hose reel, it functioned for a very short time. The hose reel jams incessantly. The look a like brass fitting (aluminium) corrode very quickly. Similar with spray gun, worked for a short time before water poured at the back. Simply put their products are rubbish.

I have several cheaper reels and fittings and they still work. Do not be taken in by the synthetic look a like brass.

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Holman Official

Hello Chris, we are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the unit ... read more »

Perth

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Model: 1120H (20m) Date Purchased: Dec 2016

Dissapointment in what should be a respected name supplier

1 out of 5, reviewed on Jun 21, 2018

I purchased the Holman 20m retracting hose reel from Bunnings 18 months ago. It wasn't the cheapest but I thought the Holman name meant it was a reliable product. At first it was only small failures, like the numerous hose splits at the spray gun end, the plastic retaining collar breaking, the plastic tube bending and the frequent jamming and intermittent retraction failures. Im very handy and these issues were fairly easy to repair or work around. But overtime the retracting jams were common place and it was rare to have the hose retract at all. Then finally the retraction mechanism stopped altogether. Its just now an empty plastic bump on the wall. I have lost my Bunnings receipt and looked all over the plastic housing and cannot find a batch number. I do require a retracting hose reel and consider I have done my best to keep this device going but it really is a product with many problems and just not fit for purpose. Grateful if you can help me out on the way forward.than

Purchased at: Bunnings Warehouse

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Holman Official

Hello Michael, Thank you for your review. Your unit comes with a 2-year warranty and we are happy to replace it if it is within this period. You are welcome to send us a photo of your unit so we ca... read more »

Hi Holman service team, Since I cannot find the invoice and my spouse purchased the retracting reel from Bunnings I cannot confirm the estimated date of purchase. But as it does not have a batch ... read more »

Photos sent by email.

Cooma, NSW

  • 1 review
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Model: 1130H (30m) Date Purchased: Dec 2017

rubbish

1 out of 5, reviewed on May 28, 2018

Purchased this reel from Bunnings for my elderly parents to save have to lug the hose around their large yard. The hose reel started playing up with very little use. After two weeks the hose reel failed and stopped retracting. I wouldn't go near this product again very poor quality.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Mark, we are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the unit i... read more »

Thanks for your response. The unit was returned to Bunnings and replaced with a Hoselink reel.

Holman Official

Hello Mark, we are glad to hear Bunnings assisted you with resolving the matter.

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Model: 1130H (30m) Date Purchased: Dec 2016

Hose reel fell apart !

1 out of 5, reviewed on May 28, 2018

The hose reel unit was purchased at Bunnings less than 18 months ago. The whole unit has recently split apart and is no longer functional.
Very disappointing for a product that was more expensive than other available units in the store.
Looking to receive a new unit under warranty or a full refund.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Steph, Thank you for your review. We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange ... read more »

I will send an email to the designated address today.

Holman Official

Thank you Steph!

Model: 1110H (10m) Date Purchased: May 2018

Absolute Rubbish

1 out of 5, reviewed on May 21, 2018

Purchase this from Bunnings on May 2 this year (2018). I extended this hose for the 4th time (not past the yellow indicator by the way) and it would not retract no matter how slow or careful I was. I have now taken it apart and found the plastic retaining hub that fits into the central axle is broken. Very disappointed as I thought Holman products were all a rung above the rest.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Martin, We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the un... read more »

Hello and thank you for responding. Unfortunately I have returned ithe unit to Bunnings and gotten a refund so can’t provide further details.

Holman Official

Hello Martin, We are glad to hear Bunnings were able to assist you with this matter.

Model: 1120H (20m) Date Purchased: Jan 2017

Leader hose split at 18 months

3 out of 5, reviewed on May 21, 2018

Unit worked perfectly until lead in hose split after 18 to 24 months.
Pros: worked as described. No retraction issues.
Cons: lead in hose split after 18 to 24 months. It lay a few cms from a western facing wall, so had to deal with extremes of hot / cold.

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Holman Official

Hello Gordon, We do have this available as a spare part. You are welcome to call us on 1300 716 188 and our customer Service Team can assist you further. Thank you, your Holman Service Team!

Thankyou for your kind offer ST. However, on closer inspection the main hose has degraded and despite being a handyman disassembly looks complicated & time consuming.

Holman Official

Both hoses are very easy to replace. If you change your mind, please do call us!

Model: 1120H (20m) Date Purchased: Jan 2018

3 Months And Going Strong

4 out of 5, reviewed on May 11, 2018

Bought about 3 months ago now and seems to be doing the job. Sits in sun for a good deal during day and cannot see any sign of fading or breaking down. Would give 5 stars but we have low pressure at our joint and feel some other hoses have used in the past deal a bit better. Think it is a trade off though as more expensive hoses have more material so less channel for water to flow.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Bramos, Thank you for your review. Your unit is covered by our 2-year replacement warranty and if you have any issues, please contact us on 1300 716 188 for assistance. Thank you, your Holman Service team1

  • 1 review
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  • 2 answers
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Model: 1130H (30m) Date Purchased: Jan 2017

Won't retract

1 out of 5, reviewed on Apr 28, 2018

Purchased a 30m retractable from bunnings caloundra. Plastic covering started coming apart at the screws, looks like it does like being in the weather. When pulling out the hose the spring made a loud noise and wouldn't retract anymore. These are really badly made not worth the $130 I payed for it.

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Holman Official

Hello John, we are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the uni... read more »

thankyou for your reply and offer. But I will not be taking up your offer for exchange. I feel that I will be only getting more of the same, and will try another companies product. Thankyou

Holman Official

That is certainly your decision John, but we would hate to see this unit, under warranty, go to waste! You are welcome to exchange if you change your mind. Thank you, your Holman Service Team!

Model: 1130H (30m) Date Purchased: Feb 2018

3 months old and won't retract. Bought at Bunnings

1 out of 5, reviewed on Apr 25, 2018

Purchased two 30 mtr hose models about 4 months ago and already failing! I went to the trouble of mounting it to the wall and setting it up, now it only retracts the first 10 meters. Shame on Holman for producing a terrible product and shame on Bunnings for continuing to stock it.

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Holman Official

Hello Simon, We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. I am happy for you to exchange it for another, if the unit i... read more »

WATTLE GROVE, NSW

  • 2 reviews
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Model: 1130H (30m) Date Purchased: Nov 2015

Retract Failure - Very Disappointed

1 out of 5, reviewed on Apr 22, 2018

Purchased a Holman 30 retractable real and hose at Bunnings Revesby. There were cheaper models, thought Id spend extra to get a better quality unit. Now the unit will not retract and sounds like the ratchet inside is just skipping and spring tension lost. Seems to be a common issue. Products now days are not built to last. Less than 3 yrs old and it does not retract... money down the drain.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Original, Weare sorry to hear you are having problems with your retractable unit. While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal spr... read more »

PERTH

  • 1 review
  • 1 answer
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Model: 1120H (20m) Date Purchased: Dec 2016

Severe quality issues

1 out of 5, reviewed on Apr 17, 2018

I purchased a 20m Holman retractable hose reel from Bunnings Cannington 16 month's ago.
Unfortunately it's no longer operative. Within 3 months the hose had split near the tap fitting. That was inconvenient but soon fixed.
Then last week when attempting to draw out the hose there was a sprong noise and it was no longer retracting.
The spring itself is now just floating in the body. The plastic shaft has broken.
I am unable to locate my purchase receipt which precludes me claiming a credit or replacement from Bunnings.
The batch number is 1639.

Purchased at: Bunnings Warehouse

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Holman Official

Hello Chris G, We are sorry to hear you are having problems with your retractable unit. While some parts in the units can be repaired, or replaced, other parts, such as the ratchet and internal s... read more »

Melbourne

  • 4 reviews
  • 4 comments
  • 1 helpful vote
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Model: 1130H (30m) Date Purchased: Jan 2017

Not very impressed

2 out of 5, reviewed on Mar 26, 2018

Hello everyone,

Even i have run into problems with the product. Worked very well in the beginning but the top of the casing started to give way about 3 months ago and has finally given way completely. I now have the unit off the wall sitting on the floor. The plastic could have been reinforced with proper metal to hold the weight of the whole unit.

Cheers
Alan

Purchased at: Bunnings Warehouse

Was this review helpful? Yes

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Holman Official

Hello Alan, Thank you for contacting Holman Industries with your query. We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. I... read more »

Hello everyone, Just wanted to let you know while that particular piece was defective, instructions from the Holman support team was very good and my problem has been rectified. Based on my custom... read more »

Holman Official

Thank you Alan! We are always here to assist our customers.

Model: 1130H (30m) Date Purchased: Sep 2017

Just a bad product

1 out of 5, reviewed on Mar 26, 2018

I have had the 30 metre retractable hose reel for only 6-8 months - now locked up and can't get it to unlock. No coincidence that others are having so many issues. Bought at Bunnings Ashfield who also have a lot to answer for in stocking this product. Don't want a replacement - going on the heap for Council pickup!!

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Holman Official

Hello Paul C, Thank you for contacting Holman Industries with your query. We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way.... read more »

  • 1 review
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Model: 1110H (10m) Date Purchased: Oct 2017

Wont lock in to place when extended

3 out of 5, reviewed on Mar 08, 2018

Hi, I purchased the 10m Holman retractable hose reel about 6 months (may not even be that long) and now it will not lock when extended. When extending or retracting the hose it makes a loud clicking noise and I’m unsure how to fix it. I no longer have my receipt but it was purchased at Bunnings in Melton. I’m not sure what to do from here? Should this still be under warranty if I don’t have the receipt?

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Holman Official

Hello Adam, we are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the unit i... read more »

Oh wow thank you so much for getting back in touch that’s great customer service. Much appreciated. Will follow the instructions

Brisbane

  • 1 review
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Model: 1130H (30m) Date Purchased: Aug 2017

The good looking UNDERPERFORMER

1 out of 5, reviewed on Mar 06, 2018

Bought it last year from Bunnings Bethania and as per my experience with them taking back any faulty items can be a serious challenge, when my Holman retractable 30 m stopped retracting I did fixed myself first (the coil jumped out from the end holder) when it died again a month later pulled apart one more time just to see the spring coil has broken at not just one!!! position. FOLKS, DO NOT TRY TO FIX THIS HOLMAN PRODUCT EVER!! The coil jumped off as it was broken at MULTIPLE positions and I am lucky to got away unharmed. If I'm alone there, it could kill me easily. But what I observed through the process of pulling apart the unit, decent design (most of it) being built from substandard quality of materials. Less than a year use and guides bent, worn out, the house is deteriorated from the sun, even if the coil would not brake this unit would not last over a year, thanks to the overall substandard quality of the built materials. Never Holman again.

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Holman Official

Hello Las, we are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. we are happy for you to exchange it for another, if the unit... read more »

Melbourne

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  • 1 question
  • 3 answers
  • 3 helpful votes
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Model: 1120H (20m) Date Purchased: Oct 2016

Retract lock not working

2 out of 5, reviewed on Feb 26, 2018

Had this for 16 months and suddenly hose cannot be locked out and always trying to retract.
I could not find the receipt to get a replacement under the 2 year warranty so pulled it apart and found the center nylon shaft sheared, time for the bin and will look at the hoselink link brand

Purchased at: Bunnings Warehouse

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Holman Official

Hello Peter, We are sorry to hear you are having problems with your retractable hose reel. Your unit should not be performing this way. We are happy for you to exchange it for another, if the unit ... read more »

I have emailed a few days ago but have not heard anything

Been 4 months now and nothing from them

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1 of 10 pages


Questions & Answers

1120H (20m)

1120h HI the feed in part of the system has failed cracked in a couple of places ,how is this replaced please ,have watched the video onthe hose replacement but did not seeanything about this part. Actuay the same is happening with the hose cracking near te fitting and elswhere ,reason i will replace the hose help would be appreciated.

not happy jan asked on Aug 12, 2018

Answer this

All 4 of my Holman units failed to retract, and according to the Holman rep. these are sealed units for safety reasons and so cannot be repaired.
Best buy a better brand, I did.

Hello Not Happy Jan, If this is in the tap-to-reel connection, this is a simple fix. We have this available as a spare part. Please call us on 1300 716 188 and we can assist you further. Thank you, your Holman Service Team!

1120H (20m)

Hi . I bought a Holman 20 a few years ago. It has never been used. When we were away my son tried to extend the hose & it jammed. I am unsure how to rewind the hose & it has just stayed on the shed floor for ages. Can you please assist me? Regards, Mike

Mike asked on Aug 01, 2018

Answer this

Hello Mike, we are not sure what is happening here, so please contact us on 1300 716 188 or service@holmanindustries.com.au and our service department will assist further with your query. Thank you, your Holman Service Team!

1120H (20m)

Good Morning Have one of these and have had it for approximately 18months. Unfortunately components are starting to fail. Locking mechanism has failed and has a loud clunking noise when the hose is retracting back into the unit. Also had the retracting mechanism fail today, with tension suddenly being very loose resulting in the hose not retracting fully back into the unit. The batch number on the unit is 1639. Could you please confirm this unit is still under warranty and if so could you please send me authorization to return the unit to Bunnings. Receipt has been misplaced. Regards Gary

Gary asked on Jul 22, 2018

Answer this

Hello Gary, please contact us on 1300 716 188 or service@holmanindustries.com.au and we will assist you further. Thank you, your Holman Service Team!

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