Verified Customer Construction End Date: Aug 2018

Perfect Process from beginning to end!

5 out of 5, reviewed on Aug 30, 2018

I would really like to thank everyone at Homebuyer Centre. I couldn't have asked for a smoother process. From the very beginning of signing up right through the build and to handover, Homebuyer Centre has been amazing. I can not fault them in any way. As a single mum building on my own, it was very daunting but Homebuyer Centre have made it all so easy and stress free. I will be highly recommending HBC to everyone who is thinking of building. A special mention to Luke Mcrae who went above and beyond to help me. Once again thank you for giving myself and my children a gorgeous new home.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Tina, Thank you so much for taking the time to leave this review, we are over the moon that you & your children are in your brand new home! We're so happy that we were able to make the build... read more »

Verified Customer Construction End Date: Feb 2019

Perfect first experience!

5 out of 5, reviewed on Aug 23, 2018

This is my first build and I am confident I have made the right decision. Andrea made sure the initial process of choosing a design and block of land was as smooth as possible. She was very professional, friendly and not pushy which is everything I was looking for in a sales rep and builder. She was very supportive throughout and always put the customers needs first. Andrea was always willing to go above and beyond her role to ensure I was happy with my new home! The colour selection team and customer service team were fantastic also! Currently the slab is down and everything is on schedule. Thank you to everyone at homebuyers centre who was involved in the process of building my dream home!

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Ltecia, Thank you so much for taking the time to leave this review, we really appreciate your feedback. It is so wonderful to hear that Andrea made the process of building your own home as s... read more »

Verified Customer Construction End Date: Apr 2019

Homebuyers is the buy to go!

5 out of 5, reviewed on Aug 02, 2018

This is the first home my partner and I have bought together or in general. We were very nervous and not sure what to expect. With the guidance from Anya has helped us to make great decisions and made our selection easy and fun. She was understanding, supportive and involved which is great to have. Our land has still not yet titled, however Anya has kept in touch amd kept us updated with how the title is progressing.
Thank you Anya

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Stephanie, Thanks so much for taking the time to leave this review, we really appreciate hearing your feedback. We're glad to see that you're enjoying your building journey thus far & that y... read more »

Verified Customer Construction End Date: Jul 2018

Professional, prompt and reliable

5 out of 5, reviewed on Jun 12, 2018

Jason was nothing but a pleasure to deal with. After being left in the dark by a previous sales rep i was left a little scarred and ready to give up. After one meeting with Jason i had full confidence he could make it work for me. After two years of ups and downs my house is now under construction and i owe it all to Jason. His passion for house and land and helping people goes far beyond his job. I am no just weeks away from owning the keys to my first home. So thank you Jason

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Antonio, Thanks for taking the time to leave this review, we're so happy to hear that we were able to turn your building experience around into a positive one! We strongly believe in ensurin... read more »

Verified Customer Construction End Date: Oct 2018

Exceded expectations

5 out of 5, reviewed on Jun 04, 2018

I am currently still in the building process however Jason from Homebuyers Centre WA was recommended to me from a family member for his professional service and great understanding of what suits his clients best. It’s been a great experience purchasing my house and land package through him as he’s helped me out so much and has definitely exceeded expectations, another bonus is my backyards bigger than I thought it would be!. I’ll continue to recommend Jason to friends and family. I'm excited to see the next few steps and can' wait to get the keys.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Brenton, Thank you so much for taking the time to write this review of your building experience with Homebuyers Centre so far. It's so great to read that you've had a positive experience wi... read more »

Verified Customer Construction End Date: May 2018

Hassel-free experience with Homebuyers

5 out of 5, reviewed on May 31, 2018

It was difficult choosing a builder and Homebuyers proved to be a great choice. I was very happy with the service from Steve at the start of the process. He was informative and patient, promptly answering any queries. The customer support team were really attentive, keeping me updated throughout the build. Xavier was a very professional site manager with a keen eye for detail. He was willing to go the extra mile and resolved any problems quickly. His team of tradesmen worked to a very high standard, especially the bricklayer. The service and quality of the build exceeded my expectations. Thank You Homebuyers!

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Stuart, Thank you so much for taking the time to review your building journey with Homebuyers Centre, we're so pleased to hear that you chose us & that we were able to exceed your expectatio... read more »

Verified Customer Construction End Date: Dec 2018

Great choice of builder

5 out of 5, reviewed on May 29, 2018

We first approached Dream Start to build our home and it was a mess - we were coerced into a bigger loan, not informed of basic processes and not given contracts until much later. The experience with Ruben and Homebuyers could not be more different. We have been well informed and educated on everything to do with the process of building our home and the loan is $30,000 cheaper and the plot of land is bigger. We look forward to the rest of the process and moving into our home at the end of the year.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Samantha, Thanks for taking the time to leave this review, we're so happy to hear that we were able to turn your building experience around into a positive one! We strongly believe in ensuri... read more »

Verified Customer Construction End Date: Jun 2018

Stress-free build!

5 out of 5, reviewed on May 29, 2018

The workmanship and build quality is great! We regularly visit the house and have always been pleasantly surprised how fast they work with attention to quality. Kyle is brilliant!! He is very knowledgeable and always has answers for us if we had a question. He went the extra mile for us on a few occasions too - which we really appreciated.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Nathan & Claire, Thank you so much for taking the time to leave this review of your building journey so far. We're so pleased to hear that you're happy with the workmanship of your home & the... read more »

Verified Customer Construction End Date: Mar 2018

Going the extra mile for us!

4 out of 5, reviewed on May 26, 2018

The quality of the build was fabulous, there were 1 or 2 minor touch ups that needed attention.however overall, perfect!
The project manager was so helpful, considerate, patience and above all professional, went over and beyond to correct our concerns and areas we had not noticed. Applaud his attention and pride to his trade and name. the support and service was greatly appreciate and the end result was worth the wait.
THANK YOU HOMEBUYERS!
THANK YOU! TO THE TEAM OF TRADIES WORKING ON THE GROUND

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Charisse, Thanks so much for taking the time to leave this review, it's so great to see that you had a great building experience. We really pride ourselves on ensuring every home we handove... read more »

Verified Customer Construction End Date: Jun 2018

Our dream house came true!

4 out of 5, reviewed on May 25, 2018

We are so happy with the final result of our home. We found Sam very helpful right from the start and she has stayed in contact throughout the whole building process which has been great.
As with any build, we faced different challenges along the way which were all resolved in the best way possible. For example, our chosen block of land was undervalued so we had to change our house plans to fit another block. Thankfully the team at Homebuyers Centre were able to come up with solutions to overcome each problem and still give us what we wanted.
Our home has only taken 6 months to build and the quality of the materials are great. Since we had our settlement, our build has been very efficient and the different processes have been timed perfectly. It has been so exciting to watch the stages of our home being built.
I would highly recommend Homebuyers Centre to anyone who is buliding their home, we are both very happy customers!

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Rebecca, Thanks so much for taking the time to write this review. We're sorry to hear you experienced a bit of difficulty with your block at the start of your building journey but glad to he... read more »

Perth

  • 3 reviews
  • 1 comment
  • 3 helpful votes
Private message

Verified Customer Construction End Date: Nov 2016

Very Happy with HBC and recommend them to others!

5 out of 5, reviewed on May 25, 2018

My experience entering into the new homeowners market was initially tainted by a very horrible experience with another company. That's a long story! I had initially been to see a Dale Alcock house but it ended up being more than i was budgeting on spending. The sales person at Dales must have had their spidey senses tingling because they called me just as everything went pear shaped with the previous company i was going to build with. I explained the situation and budget that I was more comfortable with and he advised that he would have an HBC sales member call me. The process with the sales person was fantastic. He really felt for me as i had really been screwed over and he gave me a great deal.

The paperwork was a breeze. I ended up financing through resolve as well. Ivan was amazing as well! It felt like i was dealing with a friend. The pre-start was probably my least favourite as it took so long and things kept getting missed and something i requested never eventuated but it wasn't life changing, so no biggie! The site supervisor was Gary R. He was great! I was advised of any issues and how and when they were being rectified. He was so easy to talk to and was very helpful with everything. It never felt like he was there to just bang out another house and be done with it. Handover was thorough and on move in day i thought i'd done something silly to the water heater (which i thought was a gas cylinder!) and was about to blow my house up so i called Gary and he came to my rescue (luckily! and i was actually NOT at risk of blowing the house up) Prior to the 12month maintenance repair check i had an issue with a water leak from my ensuite shower door which was rectified very quickly.

This was not due to the building fault but simply to a seal being installed around the wrong way. 12 Month maintenance repairs done (the usual stuff with building in WA on sandy grounds and brick walls - cracks etc). Overall: a very happy customer and would recommend them to everyone and anyone. If i build again i will definitely remain within the group of companies associated with HBC. The thing that really appealed to me initially about HBC with their display homes compared to others is what you see is what you get. None of this "that's extra cost, that's an upgrade, that's extra" etc. I also really liked that their STAFF build the houses, not contractors. Thanks HBC for making my first build an enjoyable experience!

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Kelsey, Thanks for taking the time to write this detailed review, it's so great to hear all about your journey and we're glad we were able to turn your building experience back into an enjoy... read more »

Verified Customer Construction End Date: May 2018

So excited to be moving into our new home!!

5 out of 5, reviewed on May 24, 2018

From the beginning of this process to the end, HBC have been helpful and I am so grateful for the beautiful home we are about to move in to. There are some parts of the process which are slow or frustrating to me (not being familiar with building), but staff always took time to explain things and ensure all my questions were answered satisfactorily. I really feel we have gotten incredible value for money with our new home. Special mentions must be made to new home consultant Paul and project manager Slade who looked after us throughout the process and were fantastic.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Pele, Thank you so much for taking the time to leave this wonderful review of your building experience. We understand that building a home can be stressful at times, but we try to ensure tha... read more »

Verified Customer Construction End Date: May 2018

Top of the range service through and through!

5 out of 5, reviewed on May 22, 2018

We have recently completed a build with homebuyers. From the very start the service has been outstanding.
The quality of the build and workmanship has been refreshing.
As our first family home it was a pleasure for it to feel just as important to the staff and workman as it was for us. The end product is a 10/10 and at every step of the way the customer service was 10/10.
The site manager made sure the quality was to the highest standard and the process was a complete pleasure!!
The end product really is amazing! Thank you Homebuyers!! :)

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Angela, Thanks for taking the time to leave this review, it's so great to hear that you received top of the range service throughout the build of your brand new home. We are thrilled you... read more »

Balcatta

  • 2 reviews
Private message

Verified Customer Construction End Date: Jun 2018

New home happy days

5 out of 5, reviewed on May 21, 2018

I’m very happy so far with the overall build and workmanship,from the very beginning (selections)to the final stages.I was always kept informed and up to date with the process and any of my questions or queries were promptly answered or explained from either sales support team or by building supervisor John.
The final product is looking great and can’t wait to finally be moving into my new home.

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Rose, Thank you for taking the time to write this review & sharing your building experience. We're so happy to hear that you're happy with your home so far and that you have been kept up to ... read more »

Verified Customer Construction End Date: Mar 2018

Living the dream!

5 out of 5, reviewed on May 16, 2018

6 weeks since we moved into our new home built by HBC! We started the process in March 2017, the slab was laid November 2017 and we moved in in March 2018! We were unsure whether to buy established or build but Carl was very helpful in showing us our options and kindly found an urban 55 for us to see in real life before finally deciding as picking off drawings can be very daunting! First time buyers here in Australia and after a rocky start securing finance everything else was a breeze. The pre start meeting was lots of fun and the 2 ladies were so knowledgeable! Picking colours, finishes, blinds and carpets was my favourite part! The slab went down and we had a party on it, I remember thinking how on earth a house would fit on it! When the build commenced we received regular updates and loved checking on the house a couple of times a week! The tradies were always friendly. Xavier was a superstar! When we noticed any snags he was always one step ahead which reassured us! The fact that he actually cared about making us a home is something we are grateful for! Seeing our choices come to life was mind blowing! The key handover was effortless and super exciting! The finished result far surpasses any expectations we had! We feel so lucky and although we have worked hard over the past year, now we are in and settled it’s all been worth it. Thank you to the customer service team for always getting back to us when we had a million questions. Considering at one point we didn’t think it would happen the fact that it’s become a reality really is a dream come true! No more rental inspections wahooooo

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Natalie, Wow, thanks so much for leaving this review - you have made our day! We are so pleased to hear that Homebuyers Centre were able to make your home ownership dreams a reality. We r... read more »

Verified Customer Construction End Date: Dec 2018

Very happy

5 out of 5, reviewed on May 15, 2018

The process has been great and loving the build so far. I have found it has gone pretty smoothly. The customer service has been great and very informative.
Can’t wait for the build to be complete and move in.
I will recommend Homebuyers to family and friends for sure. First home and first time building has been a success. Thanks HBC :)

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Kimberley, Thanks for taking the time to leave a review. We really love hearing about people's building journey with Homebuyers Centre and are so pleased that you've had a positive experienc... read more »

Perth

  • 7 reviews
  • 4 helpful votes
Private message

Verified Customer Construction End Date: Dec 2016

Fantastic House :) Amazing customer service!

5 out of 5, reviewed on May 12, 2018

My partner and I could not be happier with our home built by Homebuyers Centre. We had done our research and were split between HBC and another builder and we're glad we went with HBC. The customer service from start to finish was amazing from all the staff we were in contact with. Our New Homes Consultant, Paul O'Donoghue, was on the ball 100% of the time. He knew all the details of what he was selling, was always available to answer our questions, processed amendments promptly and made the sales process remarkably easy for us as first time home buyers.

The building process was too easy. With a 6 month estimated build time our home was built in 5. The build is quality, even family and friends in the know were impressed with the craftsmanship. The highlight has to be the tiling, it is absolutely immaculate throughout the whole house! As with any build there were a few touch ups that needed to be done on final inspection but all were promptly fixed. It's now been over a year since we've moved in and there hasn't been a single problem with the house (aside from the expected occasional cornice crack that some all-fix sorted).

I have recommended HBC to my friends, I would recomend HBC to everyone and if I was to build again they will be our first stop :)

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi, Thank you so much for taking the time to leave a review on your build experience with Homebuyers Centre. It's so great to hear that you had a stress free journey, received great customer ser... read more »

Verified Customer Construction End Date: May 2018

Forever thankful Ian Knight and the complete Homebuyers Centre team.

5 out of 5, reviewed on May 11, 2018

Our home is almost finished and ready to be occupied early June. The building experience has been a pleasant journey from the very beginning which is testament to the experts at Homebuyers. We are overjoyed with our beautiful new home.
Less than a year ago we thought we would be lifetime renters and then we met Ian, from the outset he has been nothing but positive and always available to offer advice and direction.
We have never built a house before and had heard how it would be stress factor ten. In actual fact with the team at Homebuyers constantly keeping us updated and ensuring every stage of construction proceeded without delay I would recommend Ian Knight to anybody out there wondering if they can build their own home.

Many thanks
Debra & Peter

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Debra Thanks so much for your review. It's fantastic to hear that you have valued the customer service provided by the team and that your New Homes Coach, Ian, made the process easy and stress-... read more »

Bennett springs

  • 1 review
  • 1 helpful vote
Private message

Verified Customer Construction End Date: Dec 2018

Never Build with Homeubyers Again

1 out of 5, reviewed on May 09, 2018

I built through Homebuyers about 10 years ago (no problems). I am building through them now and have had nothing but problems. We have had nothing but delay after delay (by Homebuyers) from people who have no idea as to what they are doing. We forgot to sign 1 piece of paper and after 5 weeks of them holding up production, after 1 day of not receiving the signed document they told us to sign so we don't hold up production (what a nerve) Management have done nothing but lie to us and tell us what we want to hear and then what has been promised you find out cant be done anyway. It makes you wondering if anyone there gives a crap after you sign on the dotted line. You don't hear from anyone for weeks. Our original sales rep left so we were told we would have [name removed] deal with us only to be palmed of to [name removed]. He had no idea what we had been told by [name removed] or what we wanted to do. All he cared about was getting us to sign the paperwork and then patting himself on the back. He was very rude and demanding. Would never deal with him again. You get different information constantly. I would not recommend Homebuyers to anyone I know. We don't even have our slab down yet so instead of being excited about building a new home i am waiting for the next delay.

1 person found this helpful, do you? Yes

Comments
Homebuyers Centre Western Australia Official

Dear Mel We’re very sorry to hear about your experience with Homebuyers Centre. Please accept our sincere apologies as we pride ourselves on continual outstanding customer service and to hear th... read more »

Verified Customer Construction End Date: Nov 2017

Absolutely great job!

5 out of 5, reviewed on Apr 18, 2018

The whole process from start to finish was an absolute breeze to work with, there was a few things that went wrong but where very quickly rectified!
Joel made everything so easy and stress free for us, we have now been in our hour for 4 months and have had no problems at all. I’m amazed at how well everything has be done and how perfect all the finishes are!!
Would definitely recommend to anyone I know who is going to build I house!!!

Love It. Thank you

Was this review helpful? Yes

Comments
Homebuyers Centre Western Australia Official

Hi Melaini, Thanks so much for leaving this review, it's so great to hear that you're loving your new home! We're glad to hear that you had a great building experience with Homebuyers Centre & ... read more »

1 of 18 pages


Questions & Answers

Gone for a house and land package with homebuyers. Keystart evaluator believes value of house and land is not what I signed up for to the tune of negative $15000. Homebuyers wants me to choose another design to increase the valuation but Im happy with my old design. Will homebuyers lower the price of the house I wanted to meet the valuation?

Damien asked on Aug 16, 2018

Answer this

Hi Damien,

Our Sales Manager would like to get in touch with you to discuss your query.

Could you please provide me with your job number or site address so that I can locate you in our system.

Thanks,
Homebuyers Centre.

Hi, can anyone tell me who installs the Fujitsu air conditioning units on new builds in Byford? And who holds the warranty? Thanks

Allister Davidson asked on Aug 10, 2018

Answer this

Hi Allister,

Thanks for getting in touch.

AirElectTech are the installers of this product, however if you have an issue with the system we can request that they investigate it on your behalf.

If you'd like to get in touch with Robyn, our Maintenance Coordinator, on 9240 1111 she will be able to assist you with this.

Thank you,
Homebuyers Centre.

HI we ate currently exploring our options on who is best to buy with or our fiest home build. We have narrowed it down to 3. One question that is vital in our discussion does home buyers centre do 5 bedroom package?

Manda asked on Oct 12, 2017

Answer this

Hi Manda,

Thank you for getting in touch. We definitely can do a 5 bedroom home design for you - one of the best parts of building your own home is being able to work directly with your New Homes Consultant to personalise your home design to meet your needs.

Please feel free to call us directly on 131 751 is you would like some more information on how we can personalise a home design for you.

Kind regards,
Homebuyers Centre.

See all 26 questions about Homebuyers Centre Western Australia