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Verified Customer Construction End Date: Jun 2016

Our first home

5 out of 5, reviewed on Jul 25, 2017

What can I say!
From the day we stepped into the homebuyers display home in 2015 and met Paul O'Donoghue we felt very welcomed. All the doubts we had about building were all gone away. We had many questions and Paul O'Donoghue answered them all and was very confident. He wasn't pushy he told us to take our time and when we are ready to contact him. My husband and I talked and were very happy with the service we received from Paul O'Donoghue and decided to contact him to arrange a meeting.
Paul O'Donoghue was very helpful and made every step
of the process a breeze. If I had question he was only a call, text or email away and I would always get a reply straight away. If we plan on building in the near future my husband and I are definitely going back to Paul O'Donoghue from Homebuyers Centre the support he gave us was amazing and everyone from Homebuyers that helped along the way as well.

The build process was amazing. Every step we got emailed and got emailed when it was completed as well.
My husband and I would go out once a week to see the build and were suprised every time because something new had started or just finished. Not once did we ever have an issue with the build process. We had our 6 month structure check up and that was a breeze the cracks we had were all patched up and haven't had any problems with our home or structure of the house.

All in all we had an amazing experience with our first time building! If we decide to build again Paul and Homebuyers Centre WA with be the place to go!

Thank you so much Paul and Homebuyers Centre WA

Katelyn and Josh

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Homebuyers Centre Western Australia Official

Hi Katelyn & Josh, Thank you so much for taking the time to write this wonderful & detailed review, we are so pleased to hear that you enjoyed your building journey with Homebuyers Centre! We u... read more »

Perth

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Verified Customer Construction End Date: Dec 2017

Smooth sailing

5 out of 5, reviewed on Jul 24, 2017

Just started the construction process, finance went really well homebuyers finance partner resolve are awesome. They get things happening very quickly and is so easy to work with them.very happy with the service so far. No complaints Luke McRae has been very helpful all the way. Would recommend him for sure. Homebuyers has great customer service very helpful. Thanks homebuyers !

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Homebuyers Centre Western Australia Official

Hi Dean, Thank you so much for taking the time to leave this wonderful review about your building process with Homebuyers Centre. We are so happy to hear your glowing feedback about the construc... read more »

Verified Customer Construction End Date: Jul 2017

Our Dream Home

5 out of 5, reviewed on Jul 24, 2017

We had the best experience building our dream home with Homebuyers Centre. From start to end, they walked us through every step. Our Sales Consultant Paul was amazing. He is exceptional and very patient with all our questions. We also want to thank Kevin at Resolve Finance for doing our finances as without his assist we may not be able to own our beautiful home. Moreover, we want to express our appreciation to the Customer Support Team as we were very contented with their service. We were well pleased with the workmanship and the appearance of our finished home. Homebuyers Centre earned our trust and we would highly recommend them to anyone looking to build their new home.

We wish Homebuyers Centre all the very best !!!!!!!!!!!

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Homebuyers Centre Western Australia Official

Hi Buddhi, Thanks so much for taking the time to write this wonderfully positive review - we are so happy to receive your glowing feedback & to hear that you're happy in your brand new home! We ... read more »

Verified Customer Construction End Date: Jun 2017

Wallabies

5 out of 5, reviewed on Jul 22, 2017

Customer Service. Good.Overall they been very annoyed by me.
Workmanship and Build. Good
Well Managed. Good
Already we move in.
My mother she come from overseas for help me to move and settle.
She's been impressed.
Down the track , they were a few issues, but Homebuyers Centre rectified them.
Unique and satisfied experience.
Just the fact to have a home.

Thanks Homebuyers !

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Homebuyers Centre Western Australia Official

Hi Adrian, We are so glad to hear that Homebuyers Centre have made your building process a positive one and we were able to help you into a brand new home of your own! We wish you all the b... read more »

Verified Customer Construction End Date: Dec 2017

Great company! Can't wait to move in!

5 out of 5, reviewed on Jul 21, 2017

We have been trying to build for 2 years and have stuck with homebuyers the whole time as they made it possible for us with all the extra help and effort. We had nothing but helpful customer service from picking the house design and land, to getting our finance sorted, to choosing our designs and colours at Prestart, to construction moving along so quickly only a few weeks after settlement! I am so happy we came along the staff we did at homebuyers as they have made our building experience the best we could have asked for! Nearly st lock up and can't wait to move in!

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Homebuyers Centre Western Australia Official

Hi Marissa, We are so pleased that you have enjoyed your building experience with Homebuyers Centre and are looking forward to moving into your first home! We absolutely love hearing positive fe... read more »

Verified Customer Construction End Date: Jul 2017

Let's you get on with your life, work is done for you!

5 out of 5, reviewed on Jul 21, 2017

The workmanship is of good quality, when a mistake is made, it is corrected in a timely manner. The build was managed professionally and with no issues. Customer service was invaluable and always had the answer to my question. I thoroughly enjoyed my experience with Homebuyers Centre and would do it again. It let me forget about the house while it was being built and move on with my busy work life.

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Homebuyers Centre Western Australia Official

Hi Ella, We're so pleased to hear that you have had a stress-free experience building with Homebuyers Centre, we are passionate about taking the stress away from building and feedback like your... read more »

Verified Customer Construction End Date: Dec 2017

Couldn't Be Happier

5 out of 5, reviewed on Jul 20, 2017

I cannot express enough how great our building experience has been so far. From discussing our financial position with our Resolve Finance Broker, Krystal, to picking out our perfect block and our ideal house plan with our Homebuyers Centre Consultant, Chris. From choosing all the bits and bobs that will make the foundation of our house with the pre-start team, and finally, to watching how our block progresses each day into our dream home. The level of customer service has been outstanding and the team looking after us have been more than amazi ng in helping us with any queries we've had along the way. I can admit that as a new home buyer, I was very anxious to even look into the process but can now confidently say - with the help of Krystal and Chris who make an excellent team - that it's the best choice I've made. It's been an exciting and positive experience and I think my partner and I, have been very lucky to have been put in the hands of such excellent representatives who've assisted us in making our wish become a reality.

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Homebuyers Centre Western Australia Official

Hi Cindy, Thank you so much for your amazing feedback, we are so pleased to hear that you've had an incredible experience building your first home! We will be sure to pass on your glowing revie... read more »

Verified Customer Construction End Date: Dec 2017

1st time builder & 1 happy customer

5 out of 5, reviewed on Jul 19, 2017

The experience of building with Homebuyers Centre to date has overall been a positive one. This is my first time building and also my first home. The starting process towards settlement and finance approval was made easy to understand by the wonderfully efficient team at Resolve Finance. Sales consultant Mark along with the HBC customer support team have been consistently very helpful throughout the building process to answer queries or follow up on any variations on my behalf. To date, I have been delighted with the 6 month transformation of m y lot from just a sandpit to a structure that is now ready to have the roof put on. The range of colour selections and fitting options available gives you the opportunity to make the home personalised to your tastes. If in doubt, you can also get experienced advice from the HBC colour selection team member and/or the knowledgeable staff at Trevor's carpets and Wanneroo Blinds. My only suggestion for improvement would be perhaps to have more regular email updates on the building progress, a brief explanation about variations included when they are sent through to be signed and a introduction to the building site supervisor. Those looking to build a 2 storey home with HBC should first walk through the display home version as it brings to life the house plan and gives you an appreciation of HBC's attention to detail and focus on quality. I can't wait for my home to be completed and would highly recommend HBC to anyone seeking an affordable, stress free building experience and finally a beautiful quality & complete home in well planned residential estate.

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Homebuyers Centre Western Australia Official

Hi Michelle, We are so happy to hear that you are having a positive, stress-free experience building your brand new two storey home with Homebuyers Centre! We take a lot of pride in ensuring we... read more »

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Verified Customer Construction End Date: Jun 2017

Great experience

5 out of 5, reviewed on Jul 18, 2017

From start to finish we were always kept in the loop about what was happening on site. Resolve Finance.. Martin.. was the best. Helping us at every step to meet the requirements for the loan to get approved.
The traders who worked on our house were professionals. Brickworks perfect... we engaged a private inspector to check the constructions and he was impressed with the quality of work. He himself couldn't fault Homebuyers Centre.
The plaster.....Perfect is the right word.
Highly recommended.
My only point is.. once the contract is sign ypu don't hear from the sales executives

1 person found this helpful, do you? Yes

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Homebuyers Centre Western Australia Official

Hi Marie, We are so happy to hear that you had a positive experience building with Homebuyers Centre, we absolutely love helping people get into their own home! We will be sure to pass on your f... read more »

Verified Customer Construction End Date: May 2017

Great experience !

4 out of 5, reviewed on Jul 14, 2017

Buliding with Homebuyers was a very good experience. We we're so happy to work with the agent Paul he is very friendly person explaining us all the required procedure from top to bottom promptly. We are now enjoying in our new home thanks to him. The building of the house was going very smoothly and was finished as per the time frame that was given to us by Paul.

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Homebuyers Centre Western Australia Official

Hi Dejancho, Thanks so much for taking the time to write this wonderful review & we are so happy to hear that you are now enjoying your brand new phone. We will be sure to pass on your glowi... read more »

Verified Customer Construction End Date: Jun 2017

Great experience end to end! Love our new home

5 out of 5, reviewed on Jul 13, 2017

We had such a great experience end to end. Starting with Paul O'Donoghue he really looked after us with finding the perfect piece of land, home design and sorted all the extras we needed to make our new home exactly how we wanted. The process kicked off quickly and the inhouse Resolve Finance was easy, fast and accessible. Prestart team was really knowledgeable and made the selections simple, then the slab was down before we knew it and the whole build was a breeze - just over 9 months! We had regular contact throughout and are over the moon with the final result. Thanks Homebuyer Centre we love our new home!!

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Homebuyers Centre Western Australia Official

Hi Ben & Alex, Thanks so much for taking the time to write this amazing review - we are so happy to hear your positive feedback on the sales process, finance aspect and the build of your new hom... read more »

Verified Customer Construction End Date: Jun 2017

AWESOME work and SERVICE!!

5 out of 5, reviewed on Jul 13, 2017

Quality and time of the house being build was great. I was at the site constantly and very surprised every time I got there on how fast the build went. Every time I rang the customer service and support team they were always friendly and helpful. From our meeting with Paul O'Donoghue (awesome service and knowledge, never got tired of our million questions) and the whole process was amazing. Thanks Homebuyers for our lovely house. Will not use anyone else.
Thanks,
Johann van der Walt

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Homebuyers Centre Western Australia Official

Hi Johann, Thanks so much for taking the time to write this fantastic review - we are so happy to receive your glowing feedback & that you're happy in your brand new home. We will be sure to pas... read more »

Verified Customer Construction End Date: Apr 2016

Great experience and a quality home!

5 out of 5, reviewed on Jul 13, 2017

This was my first home/build and Homebuyers did a fantastic job. Right from the start the salesman Paul was super helpful and went beyond to help answer my questions.
The Homebuyers headquaters is set up excellently to help display all the building materials for pre-start and the staff were friendly and knowledgeable, and put constructive input in to help design your home.
The build was swift and smooth and i was always emailed updates on the progress of the home. The selections I made at pre-start were all carried out and done correctly.
The overall quality and price of the home was great. I would definitely recommend home buyers to others, especially for those who are new to building!

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Homebuyers Centre Western Australia Official

Hi John, We are so glad to hear your experience of building your first home was a positive one & that we could be apart of this exciting process with you! We will be sure to pass this glowing fe... read more »

Verified Customer Construction End Date: Jun 2017

Excellent work and very happy with the outcome.

5 out of 5, reviewed on Jun 30, 2017

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Homebuyers Centre Western Australia Official

Hi Nadeesha, Thanks so much for taking the time to write this fantastic review - we are so happy to hear your feedback on both the customer service and the build of your new home. We will be sur... read more »

Verified Customer Construction End Date: Jun 2017

Downsize & Upgrade

5 out of 5, reviewed on Jun 20, 2017

Hi, This is my second construction with Homebuyers. The reason for my return is why all customers return...great product & and great service.My motivation for this property was to downsize and while i was at it an upgrade including ducted aircon. From start to finish I was looked after. Trent found exactly what I was looking for. Vanessa was a star and made so many arrangements so easy when it came to getting progress payments done while I was at FIFO work.The build ran like clockwork ( as did my first build ) and I was kept well informed of wh at was due to happen and what had happened by regular emails. Great handover from Gary and Robyn. I have now moved in with front landscaping and solar panels complete. Aside to building I was also introduced to Will Walker in Resolve Finance, who has helped streamline my finances and accelerated my Super with a Transition to Retirement programme. All round a great product and service Cheers, Bruce.(P.Bruce )

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Homebuyers Centre Western Australia Official

Hi Peter, Thanks so much for taking the time to write this fantastic review & for building with Homebuyers Centre the second time around - we are so happy to hear your feedback on both the custo... read more »

Verified Customer Construction End Date: Apr 2017

Fantastic.....the best

5 out of 5, reviewed on May 19, 2017

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Homebuyers Centre Western Australia Official

Hi Allistair, Thanks so much for taking the time to write this amazing review - we are so happy to hear your positive feedback on the sales process, customer service and the build of your new home... read more »

Verified Customer Construction End Date: Mar 2017

5-star building experience

5 out of 5, reviewed on May 05, 2017

My experience with Homebuyers Centre was a very positive one. Not only was my home completed earlier than expected, it was also completed to a high standard and exceeded all of my expectations.

My Site Manager was Steve Carter who I found to be very knowledgeable. I was on site frequently throughout the build and found that it was kept tidy and contained. I was never concerned with any of the workmanship while the house was going up, and I feel exactly the same now since moving in.

Kory Winters was my New Homes Consultant and the very f
irst person that made contact with me from HBC. Kory is passionate about his role and I always felt that he wanted the best outcome for me. He understood what I wanted and consistently went above and beyond to ensure I was happy with everything from the estate location to the design of the house. As a first home buyer it is normal to have questions (and I had a lot of questions!) but Kory was always happy to answer them and point me in the right direction.

The Customer Support Team were also fantastic. Whenever I had a query or wanted an update on the build, I had no hesitation contacting them. There is a great deal of knowledge within the team and that is clear when you speak with them. They're a friendly bunch, too. I wasn't familiar with some of the processes or terminology to begin with so I would worry that I'd call and they wouldn't know what I was talking about, but they know everything and make you feel confident! Communicating with them over the phone or via email was always a very smooth and easy process.

Being a first home buyer also meant that I required financial assistance. That's where Ivan Gavran from Resolve Finance stepped in. At the end of my first meeting with Ivan I knew I would be in safe hands. He listened when I told him what I wanted my repayments to look like, and then found me a suitable loan that met all of my requirements. I would email him with many queries about the progress payments or the loan repayments and he was always happy to assist. He was consistent, very helpful and would take the time to explain things in full.

I felt that everyone I dealt with throughout the company was genuine, very knowledgeable and always went above and beyond for me, and for that I am extremely grateful.

I have no hesitations in recommending Homebuyers Centre to anyone interested in building a home. Go ahead and get in contact with them, you won't regret it!

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Homebuyers Centre Western Australia Official

Hi Dianna, Thanks so much for taking the time to write this fantastic and detailed review - we are so happy to hear your feedback on the high standard of your home and the customer service you rec... read more »

Perth

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Verified Customer Construction End Date: Mar 2017

Excellent customer, a very neat complete home with beautiful fixtures

5 out of 5, reviewed on Apr 23, 2017

Very neat, durable materials and well fitted fixtures. We are very happy waking up every day in this beautiful home. I would give a ten for management supervisory of each level time limits were met and the results outstanding . Customer service of Homebuyers is something else I have never witnessed this kind of excellent service not only were they the best but they also left me and Tariro inspired to do the same where in our respective duties and at home.

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Homebuyers Centre Western Australia Official

Hi Casta, Thanks so much for taking the time to write this detailed review of our company. We are so proud to hear your experience was a positive one and we will also be sure to send through thi... read more »

Caversham WA 6055

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Verified Customer Construction End Date: Mar 2017

Home Buyers Centre Are the best, Job well done guys

5 out of 5, reviewed on Mar 30, 2017

Homebuyers centre are the best!!! I had a very wonderful experience during the construction of our home. I was impressed with the way Customer service conducted business with me, all the information and turn around time was precise and done in a nice and polite manner. All the work done on sight exceeded our expectations.
Job well done guys, thank you very much.

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Homebuyers Centre Western Australia Official

Hi Tariro, Thanks so much for taking the time to write this fantastic review - we are so happy to hear your feedback on both the customer service and the build of your new home. We wish you a... read more »

Verified Customer Construction End Date: Feb 2017

Lovely new home.

4 out of 5, reviewed on Mar 19, 2017

Things went smoothly during the building of my home & Homebuyers picked up on any problems early on. I am happy with the end result & Jon (site manager) was very helpful & got a few minor things fixed up shortly after handover. The only problem was with the final payment which was a fault on Westpacs part & only delayed things by a day or two. Also l do regret not being able to view a display home based on my plan, but overall I am happy with my new home, thank you & l would recommend Homebuyers to other people looking to build.

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Hi Laura, Thank you for taking the time to leave this detailed feedback for our team. We are happy to hear you are impressed with the quality and build of your home, and that the minor fixes h... read more »

2 of 14 pages


Questions & Answers

Looking at the homebuyers centre for our home.. can anyone tell me what is not included in the price? Naturally we will ask this at the meeting but want other peoples experiences too :)

Ps76 asked on Jul 07, 2017

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Hi, they are very open as to what is and what isn't included and you can select extras/upgrades at pre-selection (at a cost), something to think about is extra electric sockets, we had extras in all rooms and I believe it was far cheaper getting it done at that stage versus later on.
Also, the show home will not be standard, it will have the higher ceiling more likely, we never went for it, the height of the standard is sufficient. We did go for the extra coursework in the garage though.
One thing we did miss on the plan was the family bathroom not vented, would have payed extra at the time if we realised. You also get one nbn connection, we had it in the living, a bit pricey from what I can remember to get it in the theatre room.. When the Foxtel guy came we got him to put another line in and cost 150.
Also think about upgrading to a slightly wider front door, not much bigger but makes the difference for getting furniture in.
What's included: electrical points ( certain amount), air con, all flooring, all blinds, cooker/hob and hood ( we payed extra for more tiled splash back). Stone bench tops. Garage front roller door ( no back roller door). Doors/frames,ceilings and cornices painted. Paved driveway/path to crossover and front landscaping package. Alfresco paved ( we left this off and got a deduction as we wanted to put deck down).
Think bout the cost of the additional work/costs required, paving down both sides, crossover completed and back landscaped. Painting, if you don't mind painting, do it yourself and save quite a bit.
Hope this helps.

Hello, I am just at the start of my build,plumbing and electrical is just about done then the roof will be put on..i am having a massive freak out about my kitchen colours,i chose a stone grey for the cupboards and wish that i just gone with plain white.. i called HBC before the slab had even gone down and asked if i could change it but was informed that the build contract had already been sent to the contractors. Has this happened to anyone else?. It's the only issue i have with the house and it's making me feel uneasy about the build.

Hendrix asked on May 10, 2017

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Hi Hendrix

We had a few changes too but they were not cupboards. I would just ring HBC and request your home building supervisor's assistance to ask if approaching the contractor yourself is an option? I was nervous about my bathroom tile colours as well but after everything was finished the colours came together very beautifully. We accept compliments coming and I don't even hint I had doubts along the way. What you are feeling is normal but it won't be as bad as you are thinking if you fail to make the changes. Good luck!

Hello Casta,
Thankyou for your response,that is good to know that you also made minor changes. I will email HBC tomorrow and fingers crossed will be all good!

Hi All, Just wondering if anyone had included in their house package with HBC the upgrade to 900mm kitchen appliances? And did this include the range hood? We were told if we signed up by a certain time we could get the upgrade to 900mm appliances so we did and were then told we had to purchase the range hood (which you require for the appliances to operate safely..?). Would love to know if this is standard or if it should have been included. Thanks!

amfWA asked on Dec 20, 2016

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The rage hood should come with he upgraded oven. Free. Ask for ceased stone benches too if it's the kitchen upgrade for signing up. Ask for as much as you can as builind seems to have died down a bit

Hi

We would like to look into this further for you - If you could please email through your contact details (full name and best contact phone number) to [email protected], we will have someone give you a call to discuss.

Thanks,
Homebuyers Centre

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